This paper addresses the flexible manufacturing system (FMS) problems considering both machines and automated guided vehicles (AGVs), simultaneously. A new fuzzy heuristic (FH) is proposed for solving the simultaneous scheduling problem, in order to minimize the makespan by considering the available resources. For increasing the performance of FMS one of the important factors is scheduling AGV with an integral part of the machine scheduling activity. The algorithm is tested based on 82 benchmark problems and the achieved makespan are compared with other algorithms.

This paper examined the relationship between job stress and job performance, along with the moderating effect of emotional intelligence (EI) and perceived organizational support (POS) among employees in the Istanbul financial sector. 564 employees and their 78 immediate supervisors were surveyed. The findings of this study suggest that job stress was negatively associated with job per-formance, where EI and POS were able to reduce the effect of stress on job performance. The re-sults largely support the significant impact of job stress on job performance, moderated through EI and POS as hypostasized. This paper demonstrates the important role of the job stress on job per-formance which contributes to conceptual understanding of organizational efficiency. The study has used self-reports- as well as supervisor reports to study the effects of job stress on organizational performance.

The demand for property increases every year in line with the population growth in Indonesia. Moreover, the society believes that investing in the property will have future benefits since there is an expectation of an increase in strong middle-class consumer spending made to the residential business segment and also urban society demands for apartments and condominiums. Loans and mortgages are often made by both owners and developers in order to own the property. Therefore, this study investigates the impacts of financial liquidity and leverage on the financial performance of the Indonesian property and real estate enterprises. The study considers three (3) selected companies listed on Indonesia Stock Exchange LQ 45 (IDX LQ 45) over period five (5) years (2012- 2016). The secondary data are obtained from the financial statement (comprehensive income statement and statement of financial position) of selected property and real estate companies listed on IDX. This data is analyzed by using the regression analysis; the t-statistics and F significance ANOVA were used to test the hypothesis. The result of the analysis show that Current Ratio (CR) and Debt-Asset Ratio (DAR) had a negative relationship with Return on Assets (ROA) while Times Interest Earned (TIE) had a positive relationship with ROA in Indonesia property and real estate industry.

This paper aimed to examine a conceptual model for the relationships between hospital service quality, patient satisfaction, hospital utilization, and hospital financial performance. A total of 176 hospitals was selected from California State for this study. The standardized performance measures were used together with precisely defined specifications and standardized data collection protocols. First, an exploratory factor analysis with Varimax rotation was performed. The measurement prop-erties were then assessed in a confirmatory factor analysis (CFA). The analysis results show that quality had a significant effect on satisfaction, which, in turn, affected the financial performance. The results provide support for the previous findings indicated that service quality was positively associated with patient satisfaction and that satisfaction and utilization had a significant positive effect on financial performance. The analysis results provide support for the previous findings that hospital service quality is positively related to patient satisfaction. The findings also show that patient satisfaction and hospital utilization have a significant positive effect on hospital financial performance.

This study unraveled the effects of strategic management and organizational culture on organizational performance. It also determined the most triggering predictor of organizational performance. In this study, strategic management focused particularly on the formulation and implementation strategy. A number of 291 officers from government organizations participated in this study. Self-administered questionnaire was employed for the data collection. The analysis revealed that the performance of government organizations was impacted by organizational culture, dimensions of formulation and implementation strategy. Organizational culture emerged as the most triggering predictor on organizational performance. The study concludes with some implications for practice and theory.

The purpose of this study was to evaluate the student’s talent management of a corporate university in Iran by descriptive-analytic method. The statistical population of the study included all 2200 students of the university. Based on the estimated number at Morgan table, 202 respondents completed the survey instrument. The data collecting tool of the questionnaire was ascertained and its reliability was obtained 78 percent by Cronbach's alpha coefficient. Content validity of the tool was also veri-fied by the experts. For data analysis, the binomial test and Structural Equation Modeling (SEM) were used. The results show that none of the components of talent management (deployment and employment, career progression path, practical learning, performance management, knowledge sharing, self-development, training, appreciation and encouragement) in the studied university was in desire conditions. Other findings of the study also show that among organizational factors, compo-nents of “organizational culture”, “supervisor satisfaction”, “organizational dynamics”, “working environment conditions”, “colleagues”, “prestige and brand of the university” and “growth oppor-tunity” were influential on the students’ talent development. Also, the results of the data analysis show that among the components of job factors, the component of “person-job fitness” affects the development of students' talents.

This paper focuses on the impact of strategic leadership on operational strategy and organizational performance of the automobile industry in Malaysia with a particular focus on Proton (Perusahaan Otomobil Malaysia). Since the mid-1980s a growing body of research on leadership has focused on strategic leadership, in contrast to managerial and visionary leadership. It has focused on how lead-ers make decisions in the short term that guarantees long-term viability of the organization. Senior leaders also have the ability to align human resources in an effective way directly to the business strategy. This article focuses on how national car manufacturer, Proton, exercises strategic leadership to influence its operational strategy and performance. It examines both dependent and inde-pendent variables that influence on strategic leadership with implications for future research.

This paper aims to provide a fuzzy framework for aligning human resources strategies with busi-ness strategies at The University of Applied Science and Technology. This research is an applied research based on the purpose and the research time horizon is cross sectional. In this research, 15 experts are identified using snowball method. The necessary data are gathered based on 3 questionnaires including Delphi questionnaire, human resources (HR) and business strategic questionnaire. The results show that some couples of HR strategies were aligned with business strategies. Then “if-then” rules are described in FuzzyTech software and the study determines which business strat-egies must be aligned with human resources strategies using the analysis. The paper ends by providing some suggestions based on 16 possible scenarios.

The aim of this study is to investigate the effect of the application of service quality on patient satisfaction in Jordanian hospitals using the SERVQUAL model. The study uses samples from Al Hussein Military Hospital in Jordan, where 350 questionnaires were distributed to the admitted patients. The study implements structural equation modeling to examine the effects of the SERVQUAL components; namely tangible, reliable, assurance, empathy and responsiveness on customer satisfaction. The results show that quality of service dimensions affected patient satisfaction. Moreover, the SERVQUAL model also appeared as an appropriate tool for assessing the quality of hospital medical services.

The aim of this research is to understand the effect of product quality, medical price and staff skill on patient’s loyalty through cultural impact in medical tourism. In this study, three exogenous con-structs; namely product quality, medical price, and staff skill constructs were adopted to find their effects on patient’s loyalty. Meanwhile, the cultural impact is also adopted as a mediator construct. This study uses confirmatory approach as Covariance based Structural Equation Modeling (CBSEM) for testing the research hypotheses. The study explores inbound medical tourists loyalty from 324 respondents sampled comprised from different countries using stratified sampling. In terms of the direct effect, the method reveals that medical price and staff skill had positive significant effects on cultural impact and patient loyalty. In terms of indirect effect, the cultural impact mediates the relationships between product quality, medical price, and staff skills on patient’s loyalty.