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Sort articles by: Volume | Date | Most Rates | Most Views | Reviews | Alphabet
1.

Factors affecting employees’ motivation Pages 1063-1070 Right click to download the paper Download PDF

Authors: Doan Hong Le, Perfecto G. Aquino, Revenio C. Jalagat Jr., Nguyen Thanh Truc, Le Khac Quang Si, Le Thi Hoang My

doi 10.5267/j.msl.2020.11.033 Crossmark

Keywords: Motivational factors, Work nature, Work result, Work condition, Groz-Beckert, Vietnam

Abstract:
This study primordially aimed at determining the effects of different factors affecting employee’s motivation at Groz-Beckert Vietnam Co. Ltd. Upon perusal and review of related literature, the researchers found out that there is a dearth of studies that have been conducted relative to this subject appertaining to MNCs in Asian countries. Thus, this paper intends to provide empirical evidences towards the link between and among selected variables being covered in this study. The researchers used the quantitative research analysis method which have surveyed and floated questionnaires to 300 employees from various units, departments, divisions at Groz-Beckert Vietnam Company Ltd and retrieved 265 validated responses. Research result further revealed that, out of the 7 factors: income and benefit, superior, work result, colleague, work condition, training and promotion, work nature positively and significantly impacts the staffs and workers of the said organization. Based on research results and findings, the researchers will provide some viable and palatable recommendations for the human resource development policies and such proposals can enhance employee’s motivation in the said entity. For ease of data collection, convenience sampling was adopted. Data were analyzed using SPSS version 21 that included descriptive and inferential statistics. The outcomes of the study showed that almost all the variables have positive correlation with the workers motivation in performing their jobs at the workplace.
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Journal: MSL | Year: 2021 | Volume: 11 | Issue: 4 | Views: 9946 | Reviews: 0

 
2.

Intrinsic leadership: Scale development and testing its validity Pages 1071-1082 Right click to download the paper Download PDF

Authors: Hening Riyadiningsih, Siti Nurhayati, Haryadi Haryadi, M. Elfan Kaukab

doi 10.5267/j.msl.2020.11.032 Crossmark

Keywords: Intrinsic Leadership, Holistic Philosophy, Scale Development

Abstract:
Intrinsic leadership is a new concept of leadership and is built based on philosophically and psychologically of the intrinsic meaning. The basic philosophy of its development is a holistic leadership philosophy that integrates cognitive, affective, conative, and spiritual as the core of leadership. The purpose of developing intrinsic leadership is to create a vision and value congruence, empower cooperation between all stakeholders and especially build an organization like a family so that it creates attachment, trust, a motivation that has an impact on organizational performance. Intrinsic leadership is conceptually different from the previous concept of leadership that only rests on one or several elements that the leader has as a human. Development of measurement scales and validity testing provides a foundation that facilitates quantitative research in intrinsic leadership. There are three studies carried out, the first is scale development and testing the content validity of intrinsic leadership measurements. Testing the content validity is accomplished by analyzing and calculating the content validity index (CVI) and Kappa coefficient data are obtained from a panel expert consisting of eight experts. The second study is related to testing construct validity of intrinsic leadership using EFA from 186 data collected from owner-managers of SMEs. The results show that there are twenty-six indicators extracted into eight factors that are intrinsic leadership measurement scale. The third study aims to test empirically or confirm measurement model of intrinsic-leadership using CFA.
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Journal: MSL | Year: 2021 | Volume: 11 | Issue: 4 | Views: 1251 | Reviews: 0

 
3.

Linking bank advertising to customer attitudes: The role of cognitive and affective trust Pages 1083-1092 Right click to download the paper Download PDF

Authors: Nursultan Bilisbekov, Christian Sarfo, AlaOmar Dandis, Mohammad Al-Haj Al-Haj Eid

doi 10.5267/j.msl.2020.11.031 Crossmark

Keywords: Cognitive trust, Affective trust, Attitude, Future interaction, Uncertainty, Bank advertising

Abstract:
The main objective of this paper is to investigate the effect of affective and cognitive trust in bank advertising toward its potential customers. An advertising experiment was conducted by creating two bank advertisements focusing on affective and cognitive trust in bank advertising. SEM analysis is conducted with a sample of 254 customers who banked with the Central Bank of Ghana using STATA 14.1. Results showed that customers of a bank are more drawn to affective advertising than cognitive advertising. Results also showed that cognitive trust is a stronger predictor of anticipation towards future interactions with a bank than affective trust. Uncertainty and commitment had insignificant relationships with affective trust. Cognitive trust had a positive relationship with commitment, while affective trust had no significant relationship with commitment. Managerial implications and future research of the findings are discussed.
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Journal: MSL | Year: 2021 | Volume: 11 | Issue: 4 | Views: 3390 | Reviews: 0

 
4.

Investigating moderating role of emotional intelligence among counterproductive work behavior, work interference and negative emotions in development sector of Pakistan Pages 1093-1100 Right click to download the paper Download PDF

Authors: Muhammad Sarmad, Abdul Qayyum, Muhammad Qaiser Shafi, Sajjad Hussain, Sana ur Rehman

doi 10.5267/j.msl.2020.11.030 Crossmark

Keywords: Emotional Intelligence, Counterproductive Work Behavior, Negative Emotions, Work Interference, Development Sector

Abstract:
This study reveals the worth of Emotional Intelligence (EI) to act as a moderator in undertaking the worst effects of Counterproductive Work Behavior (CWB) influenced by negative emotions and work interference. Contract based employees of the non-profit organizations in development sector of Pakistan were targeted. The responses were obtained in time lags of two weeks to overcome the issues of cross-sectional data and self-serving bias. The 258 fully responded questionnaires by the targeted employees were analyzed in SPSS. The results emphasized that negative emotions and work interference predicts CWB and EI act as a moderator in this relationship. Employees having low EI engaged more in CWB confirming the predictive relationship. It is recommended that the management needs to underline the significance of EI at all levels of the organization for desirable behaviors at workplace. Implications were deliberated to overcome CWB through high and low levels of EI.
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Journal: MSL | Year: 2021 | Volume: 11 | Issue: 4 | Views: 1759 | Reviews: 0

 
5.

Customer satisfaction and trust interaction model Pages 1101-1110 Right click to download the paper Download PDF

Authors: Runggu Besmandala Napitupulu, Nikous Soter Sihombing, Binur Pretty Napitupulu, Erwin Pardede

doi 10.5267/j.msl.2020.11.029 Crossmark

Keywords: Brand equity, Customer satisfaction, Customer trust, Interaction variable, Repurchase intention

Abstract:
The purpose of this study is to identify and analyze the interaction between customer satisfaction and trust in a structural model. Sample consists of 210 Suzuki motor bikes’ users, aged 17-64, domiciled in Medan. Structural equation model approach is used to process raw data. Respondents' opinions were taken proportionally throughout the Medan city sub-districts. Questionnaires were submitted accidentally. The results show that customer satisfaction and trust partially had positive and significant effect on brand equity and repurchase intention. Brand equity did not show any indirect causal relationship mediator of the three exogenous variables to repurchase intention. Programs related to customer satisfaction and trust better increase brand equity and repurchase intention directly. Interaction variable existence in research model increases Chi-Square probability, decreases standard deviation, and increases t-value. Interaction variable creates synergy on the influence of customer satisfaction and trust to increase brand trust. Any programs to increase brand equity through customer satisfaction and trust should be implemented, simultaneously. The two exogenous variables will bring out the synergy that comes from this interaction.
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Journal: MSL | Year: 2021 | Volume: 11 | Issue: 4 | Views: 2574 | Reviews: 0

 
6.

Unravelling the HRM practices and performance link in Malaysian SMEs: The role of organizational innovation Pages 1111-1120 Right click to download the paper Download PDF

Authors: Nazlina Zakaria, Francis Chuah Chin Wei, Nor Azimah Chew Abdullah, Rushami Zien Yusoff

doi 10.5267/j.msl.2020.11.028 Crossmark

Keywords: Human Resource Management Practices, Organizational Innovation, Organizational Performance, Small and Medium Enterprises

Abstract:
Many studies have focused on direct link between HRM practices and organizational performance. There is a strong relationship between these two variables that driven further research to identify the mechanism through which such relationship exists. Following resource-based view (RBV), the aim of this research was to investigate the indirect effect of organizational innovation on HRM practices-performance linkage. Data was collected from owners/managers of manufacturing SMEs in West Malaysia. 331 (60.5%) distributed questionnaires were received and analyzed through PLS-SEM. Out of six hypotheses on mediation, only one hypothesis was rejected. The findings strongly supported the RBV theory when organizational innovation significantly mediated the relationship. These results clearly indicate that organizational innovation plays an intermediate role between HRM practices (i.e. communication and information sharing, compensation, selection, performance appraisal, and training and development) and organizational performance of SMEs.
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Journal: MSL | Year: 2021 | Volume: 11 | Issue: 4 | Views: 1776 | Reviews: 0

 
7.

Moderating role of top management support in electronic procurement usage of Jordanian firms Pages 1121-1132 Right click to download the paper Download PDF

Authors: Ahmad Marei, Luay Daoud, Marhaiza Ibrahim, Sameer M. Al-Jabaly

doi 10.5267/j.msl.2020.11.027 Crossmark

Keywords: Electronic procurement, DOI theory, TOE framework, Top management support, Jordan

Abstract:
The use of e-procurement aids organisations in reducing business costs, broadening their market access and simplifying purchasing processes. However, in Jordan, only 27.6% of firms utilise e-procurement systems. Hence, the usage of e-procurement systems by Jordanian firms is still in its infancy. In this work, the technology, organisation and environment (TOE) factors affecting the use of e-procurement systems by large firms in Jordan were investigated. Previous studies have reported inconsistent findings with regard to the antecedent factors that may affect e-procurement usage. Therefore, this work aimed to determine the factors related to e-procurement usage and whether or not top management support moderates the relationship between TOE factors and e-procurement usage. Results revealed that all TOE factors used in this study influenced the e-procurement usage of the firms. Moreover, the moderating role of top management support was found to be positively related to relative advantages and organisational readiness and negatively related to complexity.
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Journal: MSL | Year: 2021 | Volume: 11 | Issue: 4 | Views: 3486 | Reviews: 0

 
8.

The effect of entrepreneurial experience and entrepreneurial orientation on social entrepreneurial performance Pages 1133-1140 Right click to download the paper Download PDF

Authors: Susetyo Darmanto, Bukirom Bukirom

doi 10.5267/j.msl.2020.11.026 Crossmark

Keywords: Entrepreneurial experience, Social entrepreneurship orientation, Social entrepreneurial performance, Waste bank

Abstract:
The objective of this study is to analyze the effect of entrepreneurial experience and social entrepreneurship orientation on social entrepreneurship performance. This survey research was conducted on waste bank entrepreneurship activists in the city of Semarang. Thirty-five respondents were taken using the accident sampling method. Partial Least Square Structural Equation Model (PLS-SEM) is used as an analysis technique. The results showed that entrepreneurial experience and social entrepreneurship orientation had a positive and significant effect on the performance of social entrepreneurship. The contribution of the concept of human capital and the concept of entrepreneurial orientation is needed in building social entrepreneurship. The Semarang government is requested to give more attention to developing waste banks due to their contribution to social, economic, and environmental.
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Journal: MSL | Year: 2021 | Volume: 11 | Issue: 4 | Views: 1517 | Reviews: 0

 
9.

Green competitive advantage: Examining the role of environmental consciousness and green intellectual capital Pages 1141-1152 Right click to download the paper Download PDF

Authors: Partiwi Dwi Astuti, Luh Kade Datrini

doi 10.5267/j.msl.2020.11.025 Crossmark

Keywords: Environmental consciousness, Green intellectual capital, Green competitive advantage, Green human capital, Green relational capital, Green structural capital

Abstract:
The purpose of this study was to examine the role of environmental consciousness and green intellectual capital (GIC) for green competitive advantage. The association between environmental consciousness and each component of GIC—green human capital, green relational capital, green structural capital—is tested in this study. Tests are also carried out to examine the association of each GIC element with green competitive advantage. Data were collected using an online questionnaire. A total of 237 questionnaires were sent to the CEOs of medium manufacturing companies in Bali Province, Indonesia. There were 72 returned questionnaires that could be analyzed (a 30.37% usable response rate). Data analysis was performed using variance-based structural equation modelling with the partial least square (SEM-PLS) approach with WarpsPLS 7.0. The findings show that there is a positive and significant association between environmental consciousness and each component of GIC: environmental consciousness with green human capital, environmental consciousness with green relational capital and environmental consciousness with green structural capital. The findings also demonstrate that each component of GIC has a significant positive association with green competitive advantage: green human capital with green competitive advantage, green relational capital with green competitive advantage and green structural capital with green competitive advantage. This research implies that going green through the adoption of green practices can contribute to green competitive advantage.
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Journal: MSL | Year: 2021 | Volume: 11 | Issue: 4 | Views: 5103 | Reviews: 0

 
10.

The impact of service quality performance on destination image and destination loyalty in Saudi Arabia: An empirical investigation Pages 1153-1162 Right click to download the paper Download PDF

Authors: Zyad Alzaydi

doi 10.5267/j.msl.2020.11.024 Crossmark

Keywords: Service Quality Performance, destination image, destination loyalty, Local tourists

Abstract:
The interest in tourism destination loyalty has increased in recent times. Although the recent literature has shown that a tourist’s loyalty to a destination is the direct result of quality service and the type of experiences, the correlation between service quality and customer loyalty has yet to be thoroughly researched within the tourist-destination context. Since these destinations are constantly changing, it requires further analysis and research. The purpose of this paper is to investigate the relationship between service quality performance and destination loyalty, as well as the mediation impact of destination image in Saudi Arabia for local tourist destination perspectives in Albaha region, while considering the attitudes towards service quality within three, four- and five-star hotels. The partial least square to structural equation modelling was used (PLS-SEM) to examine 298 local tourists from Saudi Arabia who took part in a survey. The results show a positive relationship between service quality performance and destination image, as well as a positive relationship between service quality performance and loyalty. The results also confirm that destination image mediated the relationship between service quality performance and destination loyalty. The results of this study contribute to knowledge by informing service managers in tourism sector about the perspectives of local tourists towards destination image and loyalty.
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Journal: MSL | Year: 2021 | Volume: 11 | Issue: 4 | Views: 2316 | Reviews: 0

 
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