Nowadays, Quality function deployment (QFD) is one of the total quality management tools, where customers’ views and requirements are perceived and using various techniques improves the production requirements and operations. The QFD department, after identification and analysis of the competitors, takes customers’ feedbacks to meet the customers’ demands for the products compared with the competitors. In this study, a comprehensive model for assessing the importance of the customer requirements in the products or services for an organization is proposed. The proposed study uses linguistic variables, as a more comprehensive approach, to increase the precision of the expression evaluations. The importance of these requirements specifies the strengths and weaknesses of the organization in meeting the requirements relative to competitors. The results of these experiments show that the proposed method performs better than the other methods.
Multiple attribute decision making (MADM) methods are very useful in choosing the best alternative among the available finite but conflicting alternatives. TOPSIS is one of the MADM methods, which is simple in its methodology and logic. In TOPSIS, Euclidean distances of each alternative from the positive and negative ideal solutions are utilized to find the best alternative. In literature, apart from Euclidean distances, the city block distances have also been tried to find the separations measures. In general, the attribute data are distributed with unequal ranges and also possess moderate to high correlations. Hence, in the present paper, use of statistical distances is proposed in place of Euclidean distances. Procedures to find the best alternatives are developed using statistical and weighted statistical distances respectively. The proposed methods are illustrated with some industrial problems taken from literature. Results show that the proposed methods can be used as new alternatives in MADM for choosing the best solutions.
A multitude of techniques fall under the domain of Multi- Criteria Decision Making (MCDM) which is used to select the best alternative among the available ones. The objective of this paper is to compare some of these techniques with respect to the problem of selection of 3D printers, which is associated with multiple attributes. The weights of the criteria were determined using analytical network process (ANP). Next, the alternatives were ranked using three different MCDM techniques- 1.TOPSIS which ranks alternatives having the shortest distance to the ideal solution as well as the greatest distance from the negative-ideal solution 2. Deng’s Similarity based Approach where the most preferred alternative should have the highest degree of similarity to the positive ideal solution and the lowest degree of similarity to the negative-ideal solution and 3.PROMETHEE and GAIA. The solutions for each of these three cases were analyzed thoroughly, and reasons for any deviations were discussed.
Six Sigma is considered as a logical business strategy that attempts to identify and eliminate the defects or failures for improving the quality of product and processes. A decision on project selection in Six Sigma is always very critical; it plays a key role in successful implementation of Six Sigma. Selection of a right Six Sigma project is essentially important for an automotive company because it greatly influences the manufacturing costs. This paper discusses an approach for right Six Sigma project selection at an automotive industry using fuzzy logic based TOPSIS method. The fuzzy TOPSIS is a well recognized tool to undertake the fuzziness of the data involved in choosing the right preferences. In this context, evaluation criteria have been designed for selection of best alternative. The weights of evaluation criteria are calculated by using the MDL (modified digital logic) method and final ranking is calculated through priority index obtained by using fuzzy TOPSIS method. In the selected case study, this approach has rightly helped to identify the right project for implementing Six Sigma for achieving improvement in productivity.
A key indicator to evaluate the success of an organization is the degree of meeting specific civil project goals based on a predetermined schedule. Therefore, the main purpose of this paper is to evaluate the performance of governmental administration agencies based on realization of civil project goals. In this paper, the information published by the President Deputy of Strategic Planning and Control, that publishes an annual report of evaluation indicators for national civil development projects, are used to evaluate and prioritize the major and non-major governmental agencies. Also, the Gray Relational Analysis (GRA) and the TOPSIS method are employed to analyze the data. The results indicate that using the GRA method, Supreme Council of Seminary and using the TOPSIS method, The Ministry of Labor and Social Affaires have gained the highest ranking.
Selection of robots from the several proposed alternatives is a very important and tedious task. Decision makers are not limited to one method and several methods have been proposed for solving this problem. This study presents Polygons Area Method (PAM) as a multi attribute decision making method for robot selection problem. In this method, the maximum polygons area obtained from the attributes of an alternative robot on the radar chart is introduced as a decision-making criterion. The results of this method are compared with other typical multiple attribute decision-making methods (SAW, WPM, TOPSIS, and VIKOR) by giving two examples. To find similarity in ranking given by different methods, Spearman’s rank correlation coefficients are obtained for different pairs of MADM methods. It was observed that the introduced method is in good agreement with other well-known MADM methods in the robot selection problem.
This study develops an effective method to measure value chain performance and rank them based on qualitative criteria and to determine the ranking order of the various forms of performance under study. This approach integrates the advantage of grey systems theory and TOPSIS to evaluate and rank value chain performance. Grey-TOPSIS approach has been applied to measure and rank the value chain performance of various firms. The results indicate that the proposed model is useful to facilitate multi-criteria decision-making (MCDM) problem under the environment of uncertainty and vagueness. The model also provides an appropriate ranking order based on the available alternatives. The Grey-TOPSIS approach that will be useful to the managers to use for solving the similar type of decision-making problems in their firms in the future has been discussed. Even though, the problem of choosing a suitable performance option is often addressed in practice and research, very few studies are available in the literature of Grey-TOPSIS decision models. Also, Grey-TOPSIS model application in the tea processing firms is non-existence hence this study is the very first to apply this model in evaluating value chain performance in the tea processing firms.
Six Sigma is a strategic approach of significant value in achieving overall excellence. It helps to accomplish the organizations strategic aim through the effectual use of project controlled methodology. As Six Sigma is a project controlled approach, it is necessary to prioritize projects which give utmost economic benefits to the firm. In real practice, Six Sigma projects selection is very tough assignment because poor project selection also happens even in the well-managed organizations and this can weaken the success and trustworthiness of the Six Sigma practice. The present study aims to develop a project selection approach based on a combination of fuzzy and MADM technique to help organizations determine proper Six Sigma projects and identify the priority of these projects mainly in automotive companies. VIKOR and TOPSIS methods have been used to select the proper Six Sigma project composed with fuzzy logic. In this context, seven critical parameters have been considered for selection of finest alternative. The weights of evaluation criteria are obtained using the MDL (modified digital logic) method and final ranking is calculated through primacy index obtained by using fuzzy based VIKOR and TOPSIS methodology. A factual case study from automotive industry is used to investigate the efficacy of the planned approach.
The machinability of a material can be defined as the ease with which it can be machined. Materials with good machinability property require less power to cut, can be cut quickly, and easily obtain a good finish without wearing the tooling much. Therefore, to manufacture components economically, production engineers are challenged to discover ways to determine machinability of materials which mainly depends on their mechanical properties, as well as on other cutting conditions. In this paper, the machinability characteristics of alloys of three materials, i.e. aluminium, copper and steel are studied applying grey TOPSIS (technique for order preference by similarity to ideal solution) method. For each case, eight different alloys are considered whose machinability is evaluated based on different mechanical properties which are expressed in grey numbers. Using the adopted methodology, it now becomes easier for the manufacturers to select a particular alloy that can be easily machined. It is observed that A357RC, CuCr1Zr and AISI 5140 are the best machinable aluminium, copper and steel alloys, respectively. It is also found that the ranking performance of grey TOPSIS method remains unaffected with the variation in greyness of the considered mechanical property values.
Measuring the relative efficiency of financial units plays essential role for making strategic decisions such as business development, downsizing, etc. This paper presents an empirical investigation to rank different branches of a credit institution named Samen in city of Semnan, Iran. The proposed study uses data envelopment analysis (DEA) for measuring the relative efficiency of 17 units. The results indicate that five units were efficient and using Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS), the efficient units are ranked based on some inputs/outputs. The results of this study indicate that most branches of this financial unit performed poorly and a restructure in their businesses is necessary. In addition, the study has provided some evidences that considering employee wage, bank deposit and administration expenses as inputs for DEA implementation seems to provide better results than using total assets and equities.