The purpose of this study is to determine the critical success factors (CSF) of IT projects in Pa-kistan. The identified factors cannot only be functional to exact type IT projects but also to all types of IT projects, their success directly affects the achievement of whole organization. The proposed study of this paper has determined 15 factors influencing the most on the success of IT projects through multiple regression analysis. The survey has disclosed that many CSFs were found related to IT projects but these 15 factors are also the backbone of IT projects. The re-search results obtained clearly indicated that the Leadership Qualities played a significant role in obtaining Top Management support in order to access to resources however, the Leadership Qualities did not play any role on the trained and capable Project Team Members. Besides, it is undoubtedly defined effective communication of the project was established to be influential on the conclusion and contributing factor towards the Success of IT projects in Pakistan. Top Man-agement Support as a whole was not found to play a key role in the IT Project Success.

The present study has been conducted in order to investigate the documentation of the organiza-tional knowledge condition from the managers’ perspective of libraries, museums, and Docu-ments Center of Astan Quds Razavi based on Dalkir model [Dalkir, K. (2005). Knowledge Management in Theory and Practice. Elsevier. Butterworth-Heinemann.]. The survey popula-tion consisted of all managers of Astan Quds libraries. The relevant information was gathered using a researcher-created the questionnaire based on Dalkir model of knowledge management cycle. Findings revealed that in all six dimensions of knowledge documentation, obtained means were less than intermediate level (3) and documentation status in all studied dimensions of Dal-kir’s model was not suitable.

Customer Equity is true representative of relationship marketing. There are two major approach-es to measure Customer Equity: Transaction/sales based approach and Attitudinal Approach. This research is an effort to check customer equity of fast food restaurants of Pakistan by using attitudinal approach. Transactional customer equity is treated as criterion for attitudinal customer equity. Three drivers of Customer Equity are Value Equity, Brand equity and Relationship equity are taken as independent variables in this research. Convenient sampling technique was used and sample size was 393 respondents. The results show that attitudinal customer equity had strong association with transactional equity. Brand equity, value equity and relationship equity show positive associations with attitudinal customer equity.

Performance of mines can be affected by different factors such as safety and economic factors. This study aims to analyze the influence of safety and economic factors on mines’ performance. To this purpose, a framework is proposed based on a Data Envelopment Analysis (DEA), Ro-bust Data Envelopment Analysis (RDEA) and common weight Robust Data Envelopment Anal-ysis (CWRDEA) to determine the factors affecting on performance of mines. In this study, for the first time, integrated economic and safety factors are considered for evaluation of mines per-formance. To analyze safety and economic factors, this research gathers real data from a mine with 56 sites in south of Iran. Based on different DEA models, different sites become the best site among other sites, but RDEA is much closer to real situation than basic DEA and CWRDEA is the most efficient approach in real situation.

An effective safety management requires attention to human factors as well as system compo-nents which make risky or safe situations at technical components. This study evaluates and ana-lyze ergonomic behaviors in order to select the best work shift group in an Iranian process in-dustry, in 2010.The methodology was based on the Ergonomic Behavior Sampling (EBS), and TOPSIS method. After specifying the unergonomic behaviors and with reference to the results of a pilot study, a sample of 1755 was determined, with a sampling accuracy of 5% and confi-dence level of 95%. However, in order to gain more confidence, 2631 observations were collect-ed. The results indicate that 43.6% of workers’ behaviors were unergonomic. The most frequent unergonomic behavior was amusing of legs while load lifting with 83.01% of total unergonomic behaviors observations. Using TOPSIS method, the most effective shift group and the least at-tractive alternatives for intervention were selected in this company. Findings declare high number of unergonomic behaviors. Catastrophic consequences of accidents in petrochemical industry ne-cessitate attention to workers’ ergonomic behaviors in the workplace and promotion of them.