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Naser Azad(82)
Mohammad Reza Iravani(64)
Zeplin Jiwa Husada Tarigan(63)
Endri Endri(45)
Muhammad Alshurideh(42)
Hotlan Siagian(39)
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1.

Rethinking operational decisions making: Strategic drivers from management commitment, supply chain transparency and integration Pages 837-848 Right click to download the paper Download PDF

Authors: Sautma Ronni Basana, Mariana Ing Malelak, Hotlan Siagian, Ruth Srininta Tarigan, Zeplin Jiwa Husada Tarigan, Zarul Azhar bin Nasir

DOI: 10.5267/j.dsl.2025.8.005

Keywords: Commitment management, Supply chain transparency, Supply chain integration, Operational decision-making

Abstract:
This study aims to examine the influence of commitment management on supply chain integration, supply chain transparency, and operational decision-making in manufacturing companies in Indonesia. Amidst the increasing complexity of supply chains and the demands for rapid, data-driven decision-making, companies need to build integrated and transparent systems, supported by strong commitment from top management. This study used a quantitative approach with a survey method of 128 respondents from manufacturing companies in Java, and the data were analyzed using Partial Least Square (PLS) techniques. The results showed that commitment management significantly influenced supply chain integration, supply chain transparency, and operational decision-making. Supply chain integration was also shown to influence supply chain transparency, but not significantly on operational decision-making. Meanwhile, supply chain transparency significantly influenced operational decision-making. A mediation test showed that the indirect influence of commitment management on operational decision-making through supply chain integration and transparency was not significant. This indicates that operational decision-making still relies heavily on the direct involvement of top management. This study provides a theoretical contribution in enriching the understanding of the role of management commitment in supply chain-based operational decision-making systems. Practically, the results of this study recommend strengthening the role of middle managers, decision-making training, and the implementation of integrated information systems to improve the effectiveness of operational decisions in real time.
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Journal: DSL | Year: 2025 | Volume: 14 | Issue: 4 | Views: 419 | Reviews: 0

 
2.

The human-machine interface enables collaborative decision-making and supply chain flexibility to boost operational performance Pages 493-506 Right click to download the paper Download PDF

Authors: Hotlan Siagian, Yonathan Palumian, Sautma Ronni Basana, Zeplin Jiwa Husada Tarigan, Roxanne O. Doro

DOI: 10.5267/j.dsl.2024.12.006

Keywords: Human-machine interface, Collaborative decision-making, Supply chain flexibility, Operational performance

Abstract:
Using technology, such as human-machine interfaces, can enhance operational performance processes and increase the flexibility of the supply chain. Human-machine interfaces can produce operational control systems quickly and accurately. The research aims to explore the impact of human-machine interface on operational performance through collaborative decision making and supply chain agility. The sample criteria are the manufacturing companies with over 20 employees in Indonesia. The questionnaires were distributed offline (76 respondents) and online through Google Forms (427 respondents), so 503 questionnaires were valid—data processing using SmartPLS software version 4.0. The study results showed that the human-machine interface technology positively affects collaborative decision-making, supply chain flexibility, and operational performance with coefficients of 0,559, 0,490, and 0,340, respectively. Collaborative decision-making involving customer partners in planning decisions and communicating decisions with external partners influences supply chain flexibility by a coefficient of 0.375 and operational performance by 0.149. Moreover, supply chain flexibility with flexible planning and production processes and flexible labor placement influences operational performance by a coefficient of 0.381. The practical contribution of research enlightens company managers to build integrated systems and automation. It encourages top management and owners to think about investing in machines with high automation in the economy. Besides, these findings enrich the theoretical background in supply chain management and the resource-based view.
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Journal: DSL | Year: 2025 | Volume: 14 | Issue: 2 | Views: 650 | Reviews: 0

 
3.

The role of top management commitment to improve operational performance through it adoption, supply chain integration, and green supply chain management Pages 647-662 Right click to download the paper Download PDF

Authors: Zenia Estella Soesetyo, Zeplin Jiwa Husada Tarigan, Hotlan Siagian, Sautma Ronni Basana, Ferry Jie

DOI: 10.5267/j.dsl.2024.4.007

Keywords: Top management commitment, Information technology adoption, Supply chain integration, Green supply chain management, Operational performance

Abstract:
Manufacturing companies constantly strive to produce products that promote better competitiveness. In addition, the current business environment requires manufacturing companies to adopt environmentally friendly concepts, which have become a global customer concern. Therefore, companies must inevitably meet environmental protection requirements through ecologically friendly processes and products. Meanwhile, environmentally friendly adoption requires a capital-intensive investment, which doubts the management regarding the investment return. Hence, top management commitment is highly needed to maintain eco-friendly products and contribute to the company's performance. This study examines the role of top management commitment to operational performance through adopting information technology, supply chain integration, and green supply chain management. This study surveyed manufacturing companies that have implemented ISO 14000, as many as 73 companies with criteria of having more than 100 employees. Data is collected using questionnaires directly and online with Google Forms. The results of data processing analysis found that top management commitment influences information technology adoption with a priority scale to maintain competitiveness and strategies that increase competitiveness. Top management commitment through information technology can improve supply chain integration and green supply chain management. In addition, supply chain integration improves green supply chain management and operational performance. Implement environmental-friendly measures by involving external partners to impact operational performance. The results of this study contribute to enriching supply chain management theory by significantly adopting green supply chain management to improve sustainable development and performance. It also makes a practical contribution by providing insight for practitioners to generate added value for customers.
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Journal: DSL | Year: 2024 | Volume: 13 | Issue: 3 | Views: 2328 | Reviews: 0

 
4.

Exploring the impact of blockchain technology, green supply chain, green practice, supply chain flexibility on green supply chain performanc Pages 177-194 Right click to download the paper Download PDF

Authors: Nelva Kirana Nurafindraningrum, Zeplin Jiwa Husada Tarigan, Hotlan Siagian, Ferry Jie

DOI: 10.5267/j.uscm.2024.7.006

Keywords: Blockchain technology, Green supply chain, Green practice, Supply chain flexibility, Green supply chain performance

Abstract:
Changes are occurring in customers demanding that companies produce environmentally friendly products. Apart from that, there is pressure from the government so that companies carrying out business activities can follow the rules and regulations set. The company has developed a system that uses technology to support production process activities properly and adequately. Blockchain technology makes green supply chain implementation faster and more flexible to continue improving supply chain performance. Data is collected on companies implementing blockchain technology and environmentally friendly programs. Data was collected at 512 manufacturing companies in Indonesia using Google Forms, which was distributed via email and social media. Data analysis used PLS to answer all research hypotheses. The research results showed that blockchain technology significantly influenced green supply chain management of 0.816, green practice of 0.370, supply chain flexibility of 0.115, and green supply chain performance of 0.150. Green supply chain management is a commitment for companies that have become top management commitments to adopt by reducing consumption of materials that impact the environment, which affects green supply practices of 0.473, supply chain flexibility of 0.244, and green supply chain performance of 0.247. Green supply practice, as a form of company best practice application, can influence supply chain flexibility by 0.428 and green supply chain performance by 0.214. Supply chain flexibility that has been running in manufacturing companies has had a significant impact on green supply chain performances of 0.331. This research provides a practical contribution to top management's commitment to running a green supply chain to increase company performance. Contribution for regulators and rule makers to continue to carry out continuous monitoring of business actors. Theoretical contributions to enrich theories about the green environment, green supply chain management, and blockchain technology.

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Journal: USCM | Year: 2025 | Volume: 13 | Issue: 1 | Views: 1174 | Reviews: 0

 
5.

Assessing the role of green supply chain management on operational performance: mediating role of information technology infrastructure, internal and external integration Indonesian manufacturing Pages 2227-2244 Right click to download the paper Download PDF

Authors: Phoebe Anastasia, Zeplin Jiwa Husada Tarigan, Hotlan Siagian, Sautma Ronni Basana, Thuraiya Mohd

DOI: 10.5267/j.uscm.2024.6.008

Keywords: Green supply chain management, Digital technology information infrastructure, Internal integration, External integration, Operational performance

Abstract:
Manufacturing companies constantly strive to build sustainable performance to survive fierce business competition. Besides, the company should be committed to protecting the environment by paying attention to the role of supply chain members. Companies should collaborate with external partners, enabling them to fulfill customers' needs for environmentally friendly products. This study explores the effect of green supply chain management on operational performance with the mediating role of information technology infrastructure, internal integration, and external integration. This study surveyed manufacturing companies in Indonesia using structured questionnaires designed with a five-point Likert scale. The questionnaire is designed using Google Forms, and the links are distributed to respondents through email, WhatsApp, and other social media. As many as 245 responses were obtained and valid for analysis. The data processing used SmartPLS software version 4.0. The hypothesis test results found that green supply chain management influences information technology infrastructure, internal integration, external integration, and operational performance. Information technology infrastructure impacts improving internal integration, external integration, and operational performance. Internal integration has an impact on external integration and operational performance. External integration has an impact on improving operational performance. The research contributes to managerial practice by adopting the ISO 14001 standard in green supply chain management. for companies to make improvements. These findings also enrich the current research in supply chain management theories.
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Journal: USCM | Year: 2024 | Volume: 12 | Issue: 4 | Views: 2013 | Reviews: 0

 
6.

The role of supplier-buyer relationship in enhancing business performance through supply chain management practice, total quality management implementation and product innovation Pages 2463-2478 Right click to download the paper Download PDF

Authors: Ronaldo Richard Gunawan, Hotlan Siagian, Zeplin Jiwa Husada Tarigan, Ferry Jie

DOI: 10.5267/j.uscm.2024.5.022

Keywords: Business performance, Product innovation, Supplier-buyer relationship, Supply chain practice, Total quality management

Abstract:
The Company should collaborate with supply chain members to support business process activities and increase competitiveness. Company collaboration with suppliers is essential in supporting the adoption of supply chain practices and total quality management to pursue product innovation and enhance business performance. This study investigates the role of supplier-buyer relationships in enhancing business performance through supply chain management practice, total quality management, and product innovation. The research surveyed 150 companies implementing total quality management with ISO certification in East Java. Data processing employs partial least squares using SmartPLS software version 4.0. The research found that supplier-buyer relationships positively and significantly influence supply chain practice by 0.800, total quality management by 0.438, and product innovation by 0.293. The company's ability to implement supply chain practices positively affects total quality management by 0.443, product innovation by 0.206, and business performance by 0.263. Total quality management adopted by manufacturing companies by obtaining ISO certification has an impact on increasing product innovation by 0.412 and business performance by 0.276. The company's ability to build a supply chain strategy to produce innovative products affects business performance by 0.446. The research results contribute practically to managers who build coordination with supply chain members, especially purchasing and marketing managers, to be able to read the capabilities and advantages of external partners to be communicated internally in the company—theoretical contribution in enriching supply chain strategy theory in increasing competitiveness.
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Journal: USCM | Year: 2024 | Volume: 12 | Issue: 4 | Views: 2503 | Reviews: 0

 
7.

The influence of supply chain integration on firm performance through lean manufacturing, green supply chain management and risk management Pages 2699-2712 Right click to download the paper Download PDF

Authors: Lydia Christian, Zeplin Jiwa Husada Tarigan, Hotlan Siagian, Sautma Ronni Basana, Ferry Jie

DOI: 10.5267/j.uscm.2024.5.002

Keywords: Green supply chain management, Firm performance, Lean manufacture, Supply chain integration, Risk management

Abstract:
The rapid development of technology has enabled companies to integrate internal and external partners working together in the supply chain network. Supply chain integration allows fast information to facilitate real-time and reliable decision-making. This study investigates the role of supply chain integration on firm performance through adopting lean manufacturing, green supply chain management, and risk management. The study surveyed manufacturing companies implementing ISO 14000 to represent green supply chain management and integrated information technology as a form of integration. The questionnaires were distributed using a Google form, and 93 valid responses were obtained. Data analysis employed a partial least square approach with SmartPLS software 4.1 version. The data processing results found that supply chain integration increased lean manufacturing by 0.684, green supply chain management by 0.451, and supply chain risk management by 0.333. Lean manufacturing companies using a continuous process control system and process improvements significantly improve green supply chain management by a path coefficient of 0.477, supply chain risk management by 0.206, and firm performance by 0.370. Green supply chain management significantly impacts supply chain risk management by a coefficient of 0.416 and firm performance by 0.189. Supply chain risk management with a system for detecting operational process risks and emergency procedures in overcoming changes in customer orders affects the increase in firm performance by 0.354. The practical contribution of research provides insight for practitioners to invest in information technology and adopt ISO 14000 implementation. Theoretical contributions in developing resources-based view theory in adopting green supply chain management and lean manufacturing.
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Journal: USCM | Year: 2024 | Volume: 12 | Issue: 4 | Views: 2454 | Reviews: 0

 
8.

Exploring the key enabling role of digital technology for enhancing supply chain performance through supply chain collaboration, inventory management and supply chain resilience Pages 1769-1780 Right click to download the paper Download PDF

Authors: Michelle Jennifer Sadha, Zeplin Jiwa Husada Tarigan, Hotlan Siagian, Ferry Jie

DOI: 10.5267/j.uscm.2024.3.005

Keywords: Digital technology, Inventory management, Supply chain collaboration, Resilience, Performance

Abstract:
The company always tries to improve competitiveness by improving company performance. Using upgraded digital technology makes it easier for internal and external companies to determine business strategies quickly and precisely. This study surveyed expedition companies in East Java, as many as 104 companies with the criteria of having a transportation fleet. Data collection using questionnaires and dissemination in collaboration with the Association of Express Delivery Service Companies, Post and Logistics Indonesia (ASPERINDO). Research respondents consist of employees or unit leaders who are competent in the substance of the survey. Data analysis uses the partial least square (PLS) method. The results showed that digital technology positively and significantly impacts supply chain collaboration, inventory management, and supply chain resilience. The company's ability to build supply chain collaboration impacts improving inventory management optimization, supply chain resilience, and supply chain performance. Furthermore, inventory management with the ability to control inventory well and on-time delivery does not impact supply chain resilience. However, good inventory management has a positive impact on supply chain performance. Likewise, shipping companies, by increasing supply chain resilience, have an impact on supply chain performance. The results of this study contribute to the theory of supply chain management and resource-based view. The practical contribution enlightens the middle and top management on the importance of digital technology with the suitability of investment and benefits obtained in improving supply chain performance.
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Journal: USCM | Year: 2024 | Volume: 12 | Issue: 3 | Views: 1692 | Reviews: 0

 
9.

The effect of integrated information technology on competitive advantage through supply chain integration and supply chain flexibility Pages 1841-1854 Right click to download the paper Download PDF

Authors: Ruth Lovita Surodjo Putri, Zeplin Jiwa Husada Tarigan, Hotlan Siagian

DOI: 10.5267/j.uscm.2024.2.018

Keywords: Information technology, Supply chain integration, Flexibility and competitive advantage

Abstract:
Unlimited global competition for manufacturing companies means that companies must be efficient and effective, so implementing information technology is needed to produce fast and precise decisions. Manufacturing companies in East Java were obtained with a sample size of 89 companies as research respondents and processed using smart PLS. The research results show that the implementation of continuously adjusted information technology can provide improvements in supply chain integration, supply chain flexibility, and competitive advantage. Connections with external partners and transactions using information technology make it easier to coordinate internally and externally in decision making. Supply chain integration, which is described as collaborating with partners and involving them in decision making, can increase supply chain flexibility and competitive advantage. Manufacturing companies can increase flexibility in processes and develop new products, increasing market share and customer satisfaction compared to competitors. The company's supply chain flexibility can increase its competitive advantage. This research provides a practical contribution to company management in appropriately managing business strategy and in line with external changes. For operational practitioners, it includes enlightenment in maintaining the role and function of up-to-date information technology to make decision making easier. The theoretical contribution of the research is to enrich the theory's resources-based view on competitive advantage and operational system integration.
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Journal: USCM | Year: 2024 | Volume: 12 | Issue: 3 | Views: 1294 | Reviews: 0

 
10.

The impact of supply chain integration on operational performance with supply chain capability Pages 977-988 Right click to download the paper Download PDF

Authors: Kavin Yunarto Gunawan, Hotlan Siagian, Zeplin Jiwa Husada Tarigan

DOI: 10.5267/j.uscm.2023.12.010

Keywords: Internal integration, Supplier integration, Customer integration, Supply chain capability, Supply chain integration, Competitive Performance

Abstract:
Force majeure in Indonesia, especially during pandemics, causes a drastic fluctuation in the market and makes many medicine products related to the pandemic become scarce and stocked out. Major pharmaceutical companies manufactured in Indonesia need solutions for the significant change in demand level and find solutions to balance the supply and demand level. According to the existing literature, by doing internal integration, supplier integration, and customer integration, and supported with supply chain capability, companies can find solutions regarding market fluctuation and increase their competitive performance. This research uses 102 listed Indonesians chosen by the purposive sampling method. Research analysis was conducted using structural equation modeling and SmartPLS 3 software. This research finds that, in general, supply chain capability influences competitive performance. Meanwhile, internal integration by sharing activity information in departments and coordinating integrated planning can positively and significantly affect supplier integration and customer integration. Sharing inventory and information with suppliers and coordinating with suppliers about materials availability significantly influence supply chain capability. Internal integration also has a significant influence on supply chain capability. Customer integration with information sharing with customers and the company involving the customers when demands influence supply chain capability. Supply chain integration (internal, supplier, and customer) does not directly impact operational performance, so supply chain capability is a perfect intervening variable. Supply chain capability can help internal and external integration better affect competitive performance. This research also makes practical contributions to give managers input about how internal integration, supplier and customer integration, and supply chain capability can affect companies' competitive performance.
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Journal: USCM | Year: 2024 | Volume: 12 | Issue: 2 | Views: 2561 | Reviews: 0

 
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