The goal of the present study was to strategically analyze the value chain of the services based on cell phone in Iran’s capital market and to present solutions for its upgrade. Nowadays, due to focusing on the customer and his needs, services are of great significance to create value for the customers. On the other hand, given the growing trend of online users, the capital market’s future be-longs to the online business. This research was concerned with a strategic analysis of the aforesaid services value chain. By using SWOT method, the data related to the strengths, weaknesses and threats, as well as environmental opportunities, were collected through using two questionnaires and interviews with users, specialists, and experts in technical and regulatory domains. At the end, by using descriptive statistical methods of analysis, suggestions for upgrading every part of the chain have been presented. Regarding the analyses, the weakness in communication networks and the existing infrastructure for the purpose of information transfer could be regarded as the greatest barrier to the services; also, due to the substructure problems, sometimes the users could be faced with problems such as inaccessibility to the information and inability in conducting their transactions. However, it should be noted that the companies providing these services have been success-ful in presenting efficient software and useful information for their users, as well as giving them deep satisfaction. Given the existing high capacity in this competitive market and the growing number of online users, it is predicted that the capital market could have the potential to be greatly prosperous and serve as an appropriate market for newcomers’ activity.

The main objective of facility location problem is the utilization of the facility by maximum number of possible customers so that the profit is maximized. For instance, in some services like wireless sensor networks, Wi-Fi, repeaters, etc., where the service area is limited, some specific equipment is installed in such a way that it could be used by maximum number of users. Here, the number of users for a particular facility is optimized with the help of clustering technique. The study develops a model for facility allocation problem. For the solution algorithm, a hybrid approach which is based on clustering and mixed integer linear programming (MILP) is proposed. The proposed method consists of two parts where in the first part, the K-means clustering technique is used and in the second part, for each cluster an MILP technique is implemented so that the facility which yields the maximum profit is obtained. Numerical examples for clustering and without clustering are presented. Analysis shows that due to clustering the average distance between facility and customer is significantly reduced.

The purpose of the research is to identify critical success factors and model developing for sustaining kaizen implementation. Peacock shoe is one of the manufacturing industries in Ethiopia facing challenges on sustaining. The methodology followed is factor analysis and empirically testing hypothesis. A database was designed using SPSS version 20. The survey was validated using statistical validation using the Cronbach alpha index; the result is 0.908. The KMO index value was obtained for the 32 items and had a value of 0.642 with Bartlett's Test of Sphericity Approx. Chi-Square 4503.007, degree of freedom 496 and significance value 0.000. A factor analysis by principal components and varimax rotation was applied for finding the critical success factors. Finding designates that 32 items were merged into eight critical success factors. All the eight factors together explain for 76.941 % of the variance. Multiple regression model analysis has indicated that some of the critical success factors had relationship with success indicators. Due to constraint of time, the researcher focused only at peacock shoe manufacturing industry. Other limitation also includes the absence of any local research that shows the critical success factors at the moment.

Customer satisfaction is one of the main factors in determining the competitiveness of every industry. Along with the technological advances, it will impact on the increasingly intense competition in the business of providing great opportunities to the consumer to find a quality product at competi-tive rates. The purpose of this study is to develop the quality of automotive battery products that meet consumer needs by using Quality Function Deployment (QFD) method. The application is then analyzed and its results produced a proposal for product development according to the weight and priority development on product attributes that are considered important by customers. There are two main priorities that are most desired by customers, among others for improving the quality of products maintenance free battery in automotive battery industry with quality function deployment according to consumers. Consumers need a car battery with a good durability and great performance, low price, and environment friendly features, which can be achieved by using absorbent glass mat and expanded machine technology. Based on relative weight in House of Quality, Ab-sorbent Glass Mat receives the highest percentage of technical priority that is equal to 31% whereas technology expanded gets the second highest percentage of technical priority that is equal to 19%. It means that both technologies are more important to develop this product. Therefore, the maintenance free battery products are expected to be attractive for consumers and extensive marketing.