This paper examined technology information as the factor that drives productivity among Small and Medium Enterprises (SMEs), particularly the effect of innovation on the performance of SMEs and the effect of Customer Relationship Management (CRM) Technology on industrial performance. The mediation of CRM Technology on the effect of innovation on company performance was examined as well. Survey questionnaire was distributed online to 544 firms, and data were analyzed through structural equation models using Amos version 23. Results show that innovation increases productivity (performance) of small businesses and plays a positive role on information systems. However, innovation had an insignificant role on industrial Performance. Meanwhile, CRM Technology shows no mediation in the relationship between innovation and performance. Generally, results proved the significance of innovation in enhancing company performance.

The study aimed to define the contribution of total quality management in relations with suppliers and customers in Jordanian pharmaceutical companies. The study population consisted of pharmaceutical companies in Jordan targeting individuals in supervisory positions in these companies. A total of 170 responses were received. The results of the study found that Jordanian pharmaceutical companies apply total quality management in terms of “commitment of senior management, employee empowerment, strategic planning for quality”, which had positive relationships with suppliers and customers. It indicates that total quality management and supply chain practices, especially the relationship with suppliers and customers, are among the basic concepts that work to improve supply chain performance. The study recommends devoting the necessary attention and care to empowering workers, and this is where the essential role-play for senior management is to create interest among employees in their work and jobs through training programs. However, developing methods of collective motivation, participating in setting goals, making decisions, and displaying the image of the work “Family” and forming problem-solving teams for the purpose of achieving empowerment is also important.

Discovering the marketers and advertisers’ knowledge provides an ability to present a well understanding of how value could be created. The main purpose of this research is to identify the factors influencing the marketers and advertisers’ co-creation value in mobile applications setting in Jordan through applying several information systems theories. Structural Equation Model (SEM) was used for data analysis and hypothesis testing. The convenience method was also approached to determine the sample size and data collection method. The result of the recent study confirms that extended Technology Acceptance Model (TAM) and eTailQ model provide a capability to determine, increase, or generate the marketers and advertisers value using Open-Sooq app in Jordan. Finally, the current research had some theoretical and practical implications, limitations, and future orientation studies that were discussed in their specific parts.

Project Management 5.0 takes the perspective of viewing AI as a value-creating capability, arguing that it needs to be under human-centric governance, built with sustainability principles. In this study, we presumed after examining the impacts of AI adoption on project success and the intervening variables of human-centric decision-making (HCDM) and sustainability integration (SUS). The gathered data from 384 project professionals from the major sectors in Jordan were analysed using SPSS 29 and Smart PLS 4 software. Results indicate that the use of AI has a positive direct effect on project success (β = 0.284, p < 0.001) and indirect effect on project success through HCDM (indirect effect = 0.203), and SUS (indirect effect = 0.171). Adopting the model explains 58.7% of the success variance in projects and supports complementary incomplete mediation. The study empirically operationalises the definition of PM 5.0 as an AI–human–sustainability framework and offers new empirical evidence in the context of a developing economy.

The aim of this paper is to explore the potential correlation among operational risk and the profitability of Islamic banks in the MENA region. Different measures for profitability were relied upon in previous studies, however, in this article depend on return on assets and return on equity to measure profitability, and efficiency ratio calculated by operating expenses to total assets to measure operational risk. To achieve this objective, the sample comprises 20 Islamic banks from 12 MENA countries, creating panel data for a period of ten years from 2011 to 2020. The analysis was conducted using fixed effect models. The study will analyze and interpret the findings from two financial performance measures, namely, ROA and ROE to get insights into the banks' overall financial situation and their ability to generate profits from their assets and equity. Using one type of operational risk measured by (efficiency ratio) as an independent variable, along with profitability measures by (ROA and ROE) as dependent variables. These measures had a significant negative impact by the operational risk measured by (efficiency ratio). This means when the operational risk increases, this indicates that the management is not controlling the operations of the bank in the best way and inability or failure of the bank's management to effectively utilize the available resources and assets to generate satisfactory profits. This leads to an increase in the operating expenses and hence a decrease in profitability measures.

The study examines whether audit committee (AC) characteristics influence firm performance, and whether this relationship is moderated by board of director’s (BOD) ownership. The sample is listed manufacturing firms in Jordan. AC characteristics, as an indicator of corporate governance mechanism, include its size, meeting frequency, independence, and experience. Firm performance is proxied by return on assets (ROA). Thirty firms are included in the sample. Data are collected from 2015 to 2021 for a total of 210 observations. The first model indicates that AC meetings and independence positively and significantly influence firm performance. On the other hand, AC size is not a significant predictor of firm performance. The second model shows that the interaction effects (AC size, AC independence, and AC experience) are significant and positive on firm performance. The results provide insights on how to improve AC effectiveness so as to improve the performance of listed manufacturing firms in Jordan. They also suggest the significance of BOD ownership in enhancing internal corporate governance mechanisms, particularly the AC. Jordanian policy makers must therefore ensure the effectiveness of these mechanisms, especially AC, through relevant regulations and recommendations.

Companies have heavily invested in information management (IM) capabilities, yet many of them find it hard to demonstrate a business focused strategic value. Consequently, IM functions often get treated as cost-center rather than strategic value creators. This study is intended to address this gap by designing and validating a model to link IM initiatives to business outcomes. We develop and validate a framework that links certain IM capabilities to intermediate organizational capabilities, which subsequently affect financial and strategic performance. The IM capabilities under consideration are data quality governance, analytical infrastructure, data accessibility, and master data management. Through a mixed-methods approach utilizing paired survey data from 350 organizations and archival performance data, we do structural equation modeling to test the proposed relationships. Our results show that the strongest effect on operational efficiency comes from data quality governance (β = 0.47, p < 0.001). Meanwhile, cross-functional data accessibility exerts high impact on strategic agility (β = 0.52, p < 0.001). The mediation analysis confirms that IM capabilities influence financial performance only through organization capabilities. Our research contributes to theory and practice by providing (1) an empirically validated causal model extending the Resource-Based View to the domain of the digital context, (2) a measurement instrument for assessing IM value drivers, and (3) a managerial framework for prioritizing IM investments in line with strategic objectives. According to this research, CIOs and CDOs have evidence-based tools to rebrand IM as a technical necessity for better version.

This study aims to model the relationship between business intelligence (BI), supply chain integration (SCI), and firm performance in Jordanian small and medium-sized enterprises (SMEs) using structural equation modeling (SEM). The study utilizes a sample of 400 SMEs from different sectors in Jordan to investigate the hypothesized relationships between the constructs. The results show that BI positively influences SCI and firm performance in Jordanian SMEs. Moreover, SCI was found to mediate the relationship between BI and firm performance. The study also found that the impact of BI on firm performance is fully mediated by SCI, suggesting that SCI plays a crucial role in enhancing firm performance in the context of Jordanian SMEs. The study makes several significant contributions to the literature on supply chain management and business intelligence in the context of SMEs. First, it provides empirical evidence of the positive impact of BI on SCI and firm performance. Second, it sheds light on the mediating role of SCI in the relationship between BI and firm performance. Third, the study contributes to the limited literature on supply chain management and business intelligence in the context of Jordanian SMEs. The findings of this study have practical implications for managers of SMEs in Jordan. They highlight the importance of investing in BI tools and strategies to enhance SCI and firm performance. Additionally, the study suggests that managers should focus on improving their firms' SCI practices to fully exploit the benefits of BI and improve their overall performance. Overall, this study provides new insights into the relationship between BI, SCI, and firm performance in the context of Jordanian SMEs. The study's findings can guide policymakers, researchers, and practitioners in developing and implementing effective strategies to improve supply chain management and business intelligence practices in SMEs, particularly in emerging markets such as Jordan.

This study investigates the impact of cloud-based supply chain management on organizational agility, using a Structural Equation Modeling (SEM) approach. The research is motivated by the growing importance of cloud computing in supply chain management and the need for empirical studies that assess its benefits and challenges. Drawing on a survey of 200 supply chain managers from various industries, we develop and test a theoretical model that explores the relationships between cloud adoption and organizational agility. Hypotheses for the study are tested using the structural equation model. According to the study, Cloud-based SCM has a statistically significant effect on agility and flexibility. The findings have important practical and theoretical implications and provide insights that can help managers and practitioners make informed decisions regarding the implementation of cloud-based SCM solutions and the development of strategies that enhance supply chain agility and competitiveness.

This paper explored how social media characteristics affected users’ attitudes toward the utilization of Greater Amman Municipality (GAM) e-project management located in Jordan. Data were collected through online survey, involving 456 GAM e users, and analyzed using partial least squares-structural equation modelling. Results showed user attitudes and social media characteristics (reliability, security and website design) as direct significant antecedents of GAM e-project management usage. Furthermore, three direct significant relationships were shown between social media characteristics and GAM e-project management usage. Results also demonstrated three direct significant relationships between social media characteristics and users’ attitudes. Next, results showed one direct significant relationship between users’ attitudes and GAM e-project management usage. Three indirect significant relationships between social media characteristics and GAM e-project management usage were detected via mediation of users’ attitudes. This study recommended (among others) paying attention to other social media characteristics that have impact on GAM e-project management usage, namely, responsiveness, privacy, and site content.