Growth in global mobile phone consumption and accelerated technological iteration are driving up the volume of electronic waste, which has become a core challenge to global environmental protection and sustainable development. Malaysia's domestic mobile phone waste management system (PWMS) suffers from low operational effectiveness, and its root causes fall into four categories. Drawing on the triple bottom line framework, this study explores the impact of these four core factors on the effectiveness of the system. This study conducts a quantitative empirical analysis focused on mobile phone e-waste management in Malaysia. It adopts SmartPLS 4 software to run the partial least squares structural equation model (PLS-SEM), and collects valid data from 287 respondents. The sample covers mobile phone users, recycling stakeholders, and individuals engaged in e-waste disposal and sustainable practices. In the measurement model, all constructs meet the required standards for reliability, convergent validity, and discriminant validity. The study finds that sustainable design, technological innovation, corporate social responsibility, and consumer behavior all have a significant positive impact on the effectiveness of PWMS. Among these factors, consumer behavior exerts the strongest influence. Relying solely on technological and organizational practices is insufficient to support the delivery of set goals, and the four categories of elements must be integrated to construct an e-waste management framework. The core theoretical innovation of this study lies in extending the application of the triple bottom line framework to the scenario of e-waste management in developing economies. It sets out clear action directions for four types of stakeholders: policymakers, environmental protection agencies, recycling operators, and mobile phone manufacturers. The integrated sustainability framework constructed in this study can improve the efficiency of mobile phone waste management in Malaysia and support local long-term environmental sustainable development.

This study aims to investigate the strategies employed by halal food manufacturers in Malaysia to mitigate operational supply risks. This study selected a sample of 369 respondents using a simple random sampling method to participate in the main survey. The collected dataset was analysed using covariance-based software (AMOS-SEM)) to test the study hypotheses. The findings of this research highlight that halal food manufacturers in Malaysia proactively adopt measures to manage operational supply risks from suppliers. Notably, they utilize behaviour-based and buffer-based strategies to effectively minimize the impact of these risks. This study focused on supply-related risks. To secure the integrity of halal, the firms must address demand-related risks and governmental and organizational risks to ensure the halalness of halal products. Therefore, it is crucial to consider risk management for all parts of the supply chain to guarantee the halal compliance of food products. The study highlights halal firms' need for behaviour-based and buffer-based risk management strategies to mitigate price, quality, and delivery risks while ensuring brand reputation and consumer trust through collaboration, information sharing, and supplier performance evaluation. This study presents a comprehensive analysis of the operational supply risks faced by halal food manufacturers, offering insights into the unique challenges and vulnerabilities within the halal food supply chain. By specifically focusing on Malaysia, this research contributes to the limited existing literature in this specific context, further enriching our knowledge in this field.

The damaging effects of market globalization towards developing countries necessitate the exhibition of favorable attitudes towards purchase intention for local brand automobiles manufactured locally. With the application of moral foundation theory (MFT), a quantitative and cross-sectional study that involved 373 Proton potential consumers through a mall intercept survey in Malaysia was analyzed. The results show that Proton’s potential consumers had favorable attitudes towards purchase intention for Proton automobiles. Subsequent to a high mean score of collectivism and a moderate mean score of ethnocentrism, Proton potential consumers’ ethnocentric tendency offers a contradiction to extant literatures on consumer ethnocentrism in developing countries. Thus, our study posits that consumers from collectivistic societies are ethnocentric and further display favorable attitudes towards local products. Additionally, the predictive effects of consumer ethnocentrism and collectivism on attitudes towards purchase intention for local brand automobiles manufactured locally were ascertained. Our findings validated the applicability of MFT in explaining consumers’ attitudes towards local products. Other implications are also discussed.

COVID-19 has spread to more than a hundred countries worldwide since the first case reported in late 2019 in Wuhan, China. As one of the countries affected by the spread of COVID-19 cases, the local government of Malaysia has issued several policies to reduce the spread of this outbreak. One of the measures taken by the Malaysian government, namely the Movement Control Order, has been carried out since March 18, 2020. In order to provide precise information to the government so that it can take the appropriate measures, many researchers have attempted to predict and create the model for these cases to identify the number of cases each day and the peak of this pandemic. Therefore, hospitals and health workers can anticipate a surge in COVID-19 patients. In this research, confirmed, recovered, and death cases prediction was performed using the neural network as one of the machine learning methods with high accuracy. The neural network model used is the Multi-Layer Perceptron, Neural Network Auto-Regressive, and Extreme Learning Machine. The three models calculated the average percentage error (APE) values for 7 days and obtained APE values for most cases less than 10%; only 1 case in the last day of one method had an APE value of approximately 11%. Furthermore, based on the best model, then the forecast is made for the next 7 days. In conclusion, this study identified that the MLP model is the best model for 7-step ahead forecasting for confirmed, recovered, and death cases in Malaysia. However, according to the result of testing data, the ELM performs better than the MLP model.

The main purpose of this study was to identify the determinants of recycling behaviour among academicians by utilizing the theory of planned behaviour (TPB). It also examined the mediating role of attitude in the relationship between environmental beliefs and recycling be-haviour. An online survey was conducted among lecturers in a public university in Malaysia and 101 valid responses were received. Data was analysed using Partial Least Squares Struc-tural Equation Modelling. Out of the six proposed hypotheses, five were supported. Among the important and interesting findings were: (1) perceived behavioural control has an insignif-icant effect on recycling behaviour and (2) attitude plays a mediating role in the relationship between environmental belief and recycling behaviour. This study contributes to both theory and practice; it extends the TPB and also provides insightful information for university administrators and policy makers that help them plan effective strategies to enhance recycling behaviour among academicians and other stakeholders in the future.

The purpose of this paper is to discover the perception of Umrah travel agents regarding the impact of service quality (SQ) on customer satisfaction (CS) in Malaysia. To perform and accomplish this task, the necessary data were collected through convenience sampling method based on self-administrated structure questionnaire. Out of 500 responses from the respondents, 384 samples were finally chosen and considered suitable for descriptive statistics analysis to fulfil the sole purpose of the paper. There were positive and significant relationship between the retail SQ dimensions and CS. Umrah travel industry contributes significantly on the Malaysian economic growth, and during the last decade the competition has increased dramatically. Therefore, this research study is intended to seek for solid empirical justification to consider SQ as a major and substantial factor in CS in Malaysian Umrah traveling industry.

This paper mainly aimed to identify the impact of critical factors of advertisement on consumer buying behaviour for skincare products. Data for this study were collected from 428 people from all around Malaysia using self-administered questionnaires. The acquired data went through an exhaustive process of screening and cleaning to ensure that it was ready for analyses in SPSS software. Various robust tests were conducted to reach the findings. These include, frequency tests, reliability tests, exploratory and confirmatory factor analysis, and also hypotheses testing. Structural equation modelling was used to test for the fitness of the proposed model. The results revealed that two elements of advertisement; namely, usefulness of advertisement and features of advertisement had significant positive impacts on consumer buying behaviour. A unique attempt was also made to search for a suitable nested model, where features of advertisement resulted in a strong positive significant impact on usefulness of advertisement. This research has invaluable implications for policy makers, especially in cosmetic and health industry of Malaysia. It is hoped that the findings of this study can be considered while making marketing plans for a skincare brand.

The purpose of this paper is to identify the relationship between the determinants of internationalisation and innovation on balanced scorecard (BSC) among Malaysian small and medium enterprises (SMEs). Internationalisation covers the dimensions of knowledge, trust, commitment and opportunity development, which can benefit the firm performance in Malaysia by increasing the involvement of SMEs in international business activities. A sample of 202 firms was considered for this study and Structural Equation Modelling (SEM) was used. The dimensions of knowledge, trust, commitment and opportunity development were observed to examine the proposed hypotheses. The results indicate that internationalisation as a whole; such as knowledge, trust, commitment and opportunity development played an important role in innovation and balanced scorecard among Ma-laysian SMEs. However, this also can solve the existing myth of a role in the internationalisation on innovation towards a balanced scorecard of SMEs in Malaysia because family businesses are a critical pillar of many Malaysian enterprises. Therefore, this research conveys an understanding to the owners and managers to quickly achieve innovation and balanced scorecard results. Finally, this study brings some conclusions to the policy makers and regulators as well.

During the past three years, Malaysian Islamic banking Institutions’ (IBIs) asset has shown an aggressive growth of 13%. Furthermore, Malaysia is currently focusing to become the world hub leader in Islamic banking. Hence, these two factors have increased the competitiveness among IBIs to find qualified talents in various fields to be attracted. Despite abundant new talents in the job market, the IBIs could not attract the qualified or right talent into their institutions. This paper attempts to identify an appropriate EVP for new Malaysian IBIs talents to attract qualified talents. To do so, a study is conducted with a structured interview of the questionnaire. The questionnaires were evaluated by a group of Malaysian graduates on the required EVP for IBIs. The results indicate that basic salary, employee benefit package and flexible working hours play an important role for talent shortage.

In the Malaysian Umrah industry, there are so many new entrants selling and offering similar products and services. As a result, Umrah providers must compete to survive in the Umrah travel industry, as there are currently so many competitors. They need to focus on customers’ special needs and preferences to maintain the long-term relationship. Hence, the purpose of this research is to identify the relationship between service marketing mix and customer’s loyalty towards Umrah travel agents in Malaysia. The customers who performed Umrah more than once were on the focus of this study. The necessary data were collected from 384 respondents through a structured questionnaire using a convenience sampling technique. The results of the research confirm that all “service marketing mix” elements (“price, product, place, promotion, process, people, and physical evidence”) show significant positive effects on customer loyalty. This study will be of interest to the Umrah travel industry in understanding how marketing mix strategies are essential for maintaining a long term relationship with customers.