Every year about 95% of new products fail for a simple reason that most customers do not have the time or energy to think about the advantages or disadvantages of the products they place in their shopping carts, so they rely on shortcuts to make a purchase decision such as quality, beauty and excellence of product packaging. Packaging becomes part and parcel of our contemporary life especially in the continuous development for the conception of marketing. It becomes one of the basic dimensions for the concept of production because it plays big role to emphasize the mental image of the product on the consumer’s side. The importance of packaging leads several of marketing thinkers to consider it as enclosed marketing mix elements and one of corner stone in which goods depend on its success process. Therefore, the current study aims to study the concept and the importance of packaging and its role in attracting the consumer’s attention, and to determine the difficulties that the companies undergo in the field of packaging. The study depends on assembling the primary data on questionnaire designed especially for this purpose, and distributed to 600 consumers in Riyadh city. In addition to that secondary data is collected from resources related to the study subject. Simple statistical analysis is used to analyze the data. The results of research confirm the big role for the packaging in consumer attraction in study sample with all dimensions (design, color, size, and shape). The most important recommen-dation of the study is that to adopt a clear policy for packing in industrial organizations that cope with high technological development and the fast changing in consumer's tastes. It must be taken into the consideration the modern marketing orientations in product's packaging including the green marketing that depends on using material that has a little environmental effect at packaging process compared with traditional methods.

Construction projects more often are facing with unpredictable delays and it is one of the biggest challenges to mitigate such delays. The aim of the present study is to explore causes and effects of delays on construction projects executed in Pakistan. Empirical methodology is used and the data is collected from 37 construction companies and questionnaires are distributed to 172 professionals. Various statistical tools are applied such as multiple regression to analyze the data. The finding of this analysis show that significant causes of delay factors are associated and ordered as contractor, client, consultant, material and equipment respectively; however, there is not any effect of delay on factors such as, labor and general environment. Finally, it is analyzed that construction projects delay lead considerably to project time overrun, cost overrun, project abandonment, and litigation. All these factors can bring projects on great risk. The analysis of the study gave considerable under-standings to stakeholders of construction projects in order to formulate strategies to overcome delay and their impacts.

In today's competitive business environment, organizations are always seeking for valuable practices to build a strong brand and enhance purchase intention. Accordingly, this study is designed to propose and test the effect of country-of-origin image on brand image, brand evaluation and purchase intention. These relationships are verified through 283 customers with purchase intention of electric household appliances. Cronbach’s alpha and confirmatory factor analysis (CFA) tests are applied to examine the reliability and validity of the scale. Structural Equation Modeling (SEM) is also adopted to test hypotheses. The finding shows that the country-of-origin image had a positive effect on brand image, brand evaluation and purchase intention. Brand image and brand evaluation also had a positive effect on purchase intentions. In addition, the study indicates that both brand image and brand evaluation played mediating roles on the relationships between country-of-origin image and purchase intention. As the result, some implications are discussed, and the next research direction is proposed.

Organizational citizenship behavior (OCB) is a form of positive, constructive and meaningful social behavior that helps the tasks given by the leadership become lighter if there are workers with high OCB and that the consequences will increase productivity and success which can be seen as a factor that contributes to the work of the company. This study aims to examine the leadership and quality of worklife on organizational citizenship behavior mediated by job satisfaction at PT. Pertamina (Persero). The sampling technique used by re-searchers is proportional random sampling. In this study, there are 359 employees working for this firm where 217 people are the employees of PT. Pertamina (Persero) MOR III Jakarta and 142 are working for MOR V Surabaya. The sample of respondents used in this study are 189 people. The procedure used in testing, data processing and model development is a structural equation model. Data are analyzed using SMART-PLS tools. The results indicate that there is a positive direct effect of leadership on job satisfaction, there is a positive direct effect of quality of worklife on job satisfaction, there is a positive influence of leadership on OCB, there is a positive direct effect of quality of worklife on OCB, there is a positive direct effect on job satisfac-tion on OCB, there is a positive indirect effect between leadership and OCB through job satisfaction, and there is a positive indirect effect between quality of worklife and OCB through job satisfaction.

Chatbot program has evolved in the Indonesian market as the representative of online service customer that provides immediate response and it is able to interact with customers by using Natural Language Processing. This study aims to determine the extent of the customer satisfaction factors that successfully influence chatbot acceptance in Indonesia. A sample of 119 respondents is chosen using Exploratory Factor Analysis method. The findings deliver valuable insight of four factors in satisfying Indonesian customers when using Chatbot. The research conclusion not only gives a new perspective to identify important factors influencing customer satisfaction for chatbot acceptance in Indonesia but also helps Indonesian organizations look up at those fac-tors when planning to develop chatbot for their businesses.

The current study examines the association between financial performance and leverage for 56 food processing firms listed in BSE over the period 2000-2018 using pooled OLS, fixed effects, and random effects models. The results indicate that leverage was significantly and positively associated with the firm performance. The results obtained are thus robust across the estimation methods. The pecking order theory and the static trade-off theory, both seem to explain Indian food processing firms’ decisions among the alternative theories of capital structure.

Even though the investment sector generally governs economic growth in developed coun-tries. Indonesia's economic growth so far has been dominated by the consumption sector. On the other hand, one of the significant contributors to the investment sector is the entrepreneurs’ role in any country. Therefore, the challenge for Indonesia is to make the entrepreneurs reach substantial contributions. This study investigates on three variables; namely entrepreneurial orientation, cooperatives, and entrepreneurs. Entrepreneurial orientation is the exogeneous variable, cooperative is the mediator variable and, the entrepreneur is the endogenous variable. These three variables are formed into three sub-models and one complete model. Each sub-model is to find out whether the dimensions contribute to each variable, and the entire model is to find out a significant relationship among the variables. The method used is the structural equation model (SEM), with computer software LISREL. This research will produce a breakthrough in how cooperative can mediate from entrepreneurial orientation to entrepreneurs. Besides, the study will deliver how cooperative stakeholders to get some understanding of entrepreneurial orientation so that cooperatives as an institution can persuade members of organizations to become entrepreneurs to be ready to contribute to economic growth. Moreover, the results provide the science of sustainable management on how to apply creativity and innovation to the cooperative organization.

This study aims to find out the level of community desire within the university to use the Grip Work Journey (GWJ) application in office activities as an e-office application. The method used is quantitative research with data analysis techniques using Partial Least Square (PLS), and the data collection process is performed through a questionnaire. Respondents in this study were 200 people. The results of the study state that performance expectancy, effort expectancy, social influence, and security maintained positive influences on Behavioral Intention Grip Work Journey as a community office application in Jakarta State University.

Innovation on business model is not only describing the bundle of products and services but also it is integrated with the input of customer experience. Customer experience should become a key role in developing business model innovation in driving transformational performance. This paper argues that the transformational performance is derived from business model innovation and focuses on customer experience. We use telecommunication firms as our unit analysis with sample of 195 Indonesian ICT firms out of 542 units. The analytical approach and solution technique that is used for analysis is Partial Least Square (PLS). The findings demonstrate that business model played significant role on supporting contribution of customer experience in driving transformational performance. The finding has implication that by synergizing the value proposition of customer experience in a business model innovation, the transformational performance can be maintained through focus on customer experience driven business model innovation. Further study can be explored through additional variable, sample and further study on longitudinal on digital transformation firms.

This study tends to investigate and assess the average waiting time (WT) in Dubai primary healthcare services centers. Healthcare centers will face critical problems if WT is not solved properly. Accordingly, this study tries to dig a deep insight on such problem and provides proper suggestions to reduce WT. An Electronic Medical Record audit is used to count the patients’ WT during a four-week period in health care service centers employing a universal sampling approach. All patients who visit the health medical centers during such period are considered for the study purpose except those need emergency services. A self-administered questionnaire is used to collect the needed records about WT longevity causes from direct em-ployees who use to interact patients in a continuous basis. The questionnaires are distributed in 12 healthcare centers throughout Emirate of Dubai in UAE. A total of 76,780 electronic medical records are audited for patients and 938 responses are analyzed for the employee survey. The study finds that about 45.2% of the patients were registered within less than 7 minutes of their visit and the mean WT was 11.7 minutes of entrance. While more than two third of them (75.3%) waited less than 30 minutes and the average consultation WT was 34.2 minutes. 65.9% of patients waited less than 28 days to get their appointment and the average appointment WT was 35 days. The data collected from employees denoted that the main causes of patients’ WT were high workload level, insufficient work procedure, employees-supervisor interaction problems and adequate facilities availability. There is a need for healthcare leaders and managers in charges in this sector to reduce patients’ complaints while waiting and to solve the WT problem in a planned manner.