In Dubai, the government alone cannot bring about economic development and provide jobs to all and sundry. Businesses established by individuals and corporate entities aid the government in the provision of jobs to people and contribute to the economic growth and development of a country. The role of SMEs is crucial in most of the countries of the world and they contribute significantly towards provision of employment opportunities in their local communities and development of their economies. The main objective of this study is to examine the factors influencing the performance of SMEs in the UAE. The findings from the analysis found that technological factors and environmental factors have a positive and significant impact on SMEs performance. This study has a significant contribution to the body of literature as it provides a worthy theoretical framework in it. Besides theoretical contribution, this study also provides practical implications to SMEs, government and policymakers. The future direction of this study would enhance the future body of literature.

In this paper, the authors proposed a new framework for Mobile application adoption by unorganized retailers. Unorganized retail is a renowned retail business in India. Unorganized retail is a so-called low-cost retail format where some of the retail stores are Kirana store, Grocery store, provisional store, ready to eat store, mom & pop store, peddlers, Hawkers, and stationery store. Retailers face stiff competition from omnichannel, multi-channel retailers, and e-tailers. To counter this competition, unorganized retailers adopt some Mobile applications which are relevant to their business. While some of the Mobile Applications are WhatsApp business, Facebook page, telegram, blogs, google maps Mandi app, Udaan app, Katha book app, OK credit, Dukan app, and just dial. This paper explains a deep discussion about unorganized retailers, unorganized retailers' contributions to the economy, the Digital India program, and Mobile Application. A new comprehensive framework has been proposed for mobile application adoption by the unorganized retailer after getting insights from theories like Technology Adoption Model (TAM), Extension of Technology Adoption Model (TAM), Technology, Organization and Environment (TOE), and Diffusion of Innovation (DOI). In this research, the author segments three major clusters which influence mobile technology adoption. The three major clusters are Technology, Organization, and Environment. These clusters had 10 constructs that influence mobile technology adoption. This research elaborately discussed the drivers of technology adoption in an unorganized retail context. We close by concluding that mobile application adoption by the unorganized retailer and reshaped the unorganized retail.

Manual labour in slaughterhouses is hazardous work. Workers suffer from injuries and occupational illnesses resulting from repetitive movements with sharp knives. There is a need for a robotic tool which can perform versatile tasks with a high level of precision. This knife must be able to imitate the same primary cuttings of a professional butcher and produce meat products which are acceptable to the end-market. This paper reports the results of a world-wide assessment of the fresh pork meat cuts as a performance indicator of knives specifically adapted for automated operation. These knives included Victorinox knife, bespoke double bladed Uddeholm knife, vibrating knife and novel smart knife with built-in sensing mechanism that detects in real time the contact with meat and cut depth. Physical appearances of cuts were assessed anonymously by independent responders with different backgrounds. All knives were deemed acceptable in terms of cutting quality. There was also no discernible difference of opinion between manual and robot cuts. This indicates that the new knife for robot-assisted cutting is acceptable by market.

This study aims to analyse the total quality management tools for improving service quality and client satisfaction in healthcare settings through a systematic qualitative review. Data was collected through the web of sciences (WOS), Scopus, EBSCO, PubMed, and Medline. Initially, we found 573 articles from all the sources, but after eliminating the non-relevant articles, only 24 usable articles were finalized. Furthermore, 12 articles were purely related to TQM, service quality, and client satisfaction. This study concludes that TQM practices and tools improve service quality and client satisfaction in healthcare organizations. This study provides excellent managerial and practical insights. Managers should implement the TQM tools to improve service quality and client satisfaction. This way, customer satisfaction is enhanced, and patient satisfaction is improved, leading to high operational and overall performance. This study also reveals a need for further studies to clarify the role of TQM tools on service quality and patient satisfaction.

The poor maintenance and usage of the equipment and machines of a vegetable oil manufacturing company adversely affect its competitive advantage. These industries are faced with numerous equipment maintenance challenges in the path to increasing their throughput as well as profitability. To address the said maintenance challenges, process data were obtained for the Overall Equipment Effectiveness (OEE) factors after their Total Productive Maintenance (TPM) implementation in the company. Minitab 21 software was used to analyze the data collected, and the results showed that the mean for quality, availability, and performance obtained were 96.929%, 63.35%, and 61.20%, respectively. This shows that the quality of products is the greatest OEE factor that vegetable oil manufacturing companies must consider meticulously to reduce the six big losses in their production processes. Response Surface Method (RSM) with Central Composite design, with the application of Design Expert 13 software, was used to model, analyze, and optimize the Overall Equipment Effectiveness (OEE) using availability, quality, and performance as the input parameters. The analysis of both the actual and coded values, which is the main contribution of the study, showed that quality has the greatest value followed by availability and performance. It was found that, to effectively reduce the six big losses, the quality, performance, and availability should be targeted as 98.3052%, 81.6022%, and 80.103%, respectively.

This study investigated the effect of strategic planning and total quality management practices on organisational productivity. This study employed a quantitative approach using Jamovi software. Sample data were collected from 167 respondents who are in Tanzania Zambia Railway Authority (TAZARA) management using a structured-questionnaire. Model fit and construct validity were checked using confirmatory factor analysis and correlation matrix while mediation analysis was carried out using GLM procedure. The results of study present that strategic planning has a significant effect on productivity. The results also indicate that customer focus and important innovation foster organizational productivity and partially mediate the relationship between strategic planning and productivity. The study also shows that education and training has no significant effect on productivity and does not mediate strategic planning and productivity association.

The study's major purpose is to determine the factors that affect the settlement of land complaints and propose some policy implications to improve the settlement of land complaints. Experts are asked about the factors that may affect and their impact rates on the settlement of land complaints when the State acquires land. The proposed research model has 5 hypothetical latent variables and 17 hypothetical observed variables. As a result of the model being tested by SPSS 20.0 software, all hypothetical latent variables and hypothetical observed variables satisfy the test criteria. The impact rates of the hypothetical latent variables range from 9.19% to 36.15%. The group of implementing complaint settlement factors has the strongest influence, and the group of legal factors has the weakest influence. Policy proposals include improving settlement procedures and land databases, strengthening facilities and personnel, and perfecting the legal provisions for complaint resolution.

Expressive suppression is the process of decreasing, increasing, or maintaining emotional intensity over a period of time. It is employed as an immediate response to emotional stimuli and can result in negative psychological outcomes. This emotional regulation process can be harmful in the workplace, especially when one considers time pressures and the standard corporate hierarchical structure in modern America, which potentially also introduces stress into situations due to the “superior/subordinate” relationship. This study analyzed the correlation between self-reported high usage of expressive suppression and perceived stress and found that a correlation does exist between the emotion regulation technique and perceived stress. The study also reviewed other workplace situations and found that being in the presence of a superior also plays a role in this dynamic. The study highlights the stress impact of employing expressive suppression and the need for further research into factors within the workplace that impact an individual’s emotional regulation and impact overall stress.

Public sector development projects are found to have poor repute in terms of completion within assigned cost and time. Almost every 2nd project is impacted by financial burdens and time delays. The aim of this literature review is to highlight the potential factors that impact the completion time and estimated cost with respect to public sector infrastructure development projects in Pakistan. 39 sub-factors have been identified from 32 existing research which are then classified into 8 main factors. The main factors include administrative issues, improper financial plans, market risks, input cost estimates, poor corporate governance, legal issues, technical matters errors, and environmental issues. The results of this systematic literature review will provide policymakers with oversight on how to formulate effective strategies regarding cost cutting and timely execution of the infrastructure development projects in Pakistan.

The purpose ofthis paper is to perform structural analysis of facilitators of modular architecturein healthcare services by applying interpretive structural modeling (ISM).Inputs were taken from healthcare industry experts and academicians inidentifying and understanding interdependencies among facilitators of modulararchitecture in healthcare services. Further these interdependencies arestructured into a hierarchy in order to derive structural models to deliveruseful insights for theory and practice. Using the ISM approach the facilitatorsof modularity in healthcare services were clustered according to their drivingpower and dependence power. Patient centricity is at the bottom level of thehierarchy implying highest driving power and requires higher attention todeliver quality care outcomes. Facilitators like value dense environment, knowledgeand competence, goal alignment and le-agile strategies have medium driverand dependence powers. The study added insights to the theory of modularsystems. Theauthors recognize that modularity helps in enhancing the patientcentric orientation. The findings provide potentially important information tohealth service managers and providers, enabling them to understand therequisites of modular architecture. This is the first study exploring therelationships between facilitators of modularity in healthcare services. Thestudy complements literature on service modularity with reference to specializedcare unit of maternity services.