Customer relationship management (CRM) plays essential role on the success of many business units. CRM integrates necessary data from internal and external sources to assist managers and employees for business development. This paper attempts to analyze relationship between CRM, organizational learning, and knowledge management. Research population includes travel agencies in Tehran, Iran and their manager are considered for the purpose of this study. This research has four variables 1- Successful implementation of KM, 2- Organizational learning, 3- customer orientation, and 4- information share with customers. The preliminary results of this survey indicate that any development of CRM will significantly contribute relative efficiency of this travel agency. The results also indicate that there is a meaningful relationship among components of CRM including organizational learning, and knowledge management in this travel agency.

Leadership style plays an important role on job satisfaction in educational systems. In this paper, we present a study among 180 school principals in city of Khomeinishahr, located in province of Esfahan, Iran. The study selects a sample of 123 principals and examines ten hypotheses including the effects of personality trait neuroticism, extroversion, resilience, participative, conscientiousness on job satisfaction. The study also investigates the impacts of transformational leadership style, transactional leadership style and Laissez – fair leadership style on job satisfaction. Finally, the study considers the relationship between personality trait neuroticism and transformational leadership style as well as personality trait extraversion and transformational leadership style. The study uses Pearson correlation test and verify that nine out of ten hypotheses have been confirmed and the relationship between Laissez – fair leadership style and job satisfaction is not confirmed.

Empowering employees play essential role on increasing the productivity of any business units. In this paper, we present an empirical investigation to study the impact of spiritual on empowering employees of Payame Noor university in city of Tehran, Iran. The study uses two benchmark questionnaires to examine the hypotheses of this survey. There are seven sub-hypotheses associated with this study including the relationship between empowering employees from one side and vision, friendship, faith to work, being meaningful, organizational membership, organizational commitment and performance feedback. The results of implementation of structural equation modeling confirmed all sub-hypotheses except commitment.

During the past two decades, internet has penetrated into people’s personal lives, significantly. People communicate with each other through internet facilities such as email services, social web pages, etc. Internet has influenced so much of our lives that many people get addicted and it has become a serious issue among different societies. In this study, we perform an empirical study to find the relationship of three issues of age, gender and employment status on internet addiction behavior. The survey selects 190 men and 160 women from a city of NajafAbad located in province of Esfahan, Iran and a questionnaire consists of 35 questions are distributed among them. The survey uses Chi-Square statistics to examine the effects of three mentioned factors and the results indicate that internet addiction is more among singles than married (Chi-Square=19.94). The survey also indicates that internet addition is more on men than women do (Chi-Square=6.64). However, our survey does not find any evidence to believe job employment has any impact on internet addiction.

The primary objective of this paper is to develop a comprehensive method to learn the effect of knowledge management (KM) practices on organizational performance. The balanced scorecard (BSC) is applied to materialize this comprehensiveness. In order to prevent research dispersion, the selective indicators in KM are oriented to some critical success factors influencing KM implementation. In addition, the mentioned effect is analyzed by path analysis using structural equation modeling (SEM). The results indicate that KM practices maintain some impacts on the overall performance. Finally, KM practices only influence learning and growth among dimensions of BSC, significantly. Likewise, data analysis states other significant impact among performance dimensions in terms of BSC model.

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This paper aims to investigate shoppers’ motivations for visiting the mall in respect of their demographic characteristics. The study was Cross-sectional and adopted the quantitative method. Structure questionnaire was used to collect data through a mall intercept approach. Factor analysis was conducted to determine the mall visitation motivations of shoppers and Chi-square test and regression analysis used to help answer the research questions. The paper found eight (8) key mall visitation motivations attract Ghanaian shoppers. Escapism influences the shoppers most, followed by pleasure flow, safety, aesthetic and architectural leisure, respectively. The least motivational factor is exploration. The result suggests that shoppers in Ghana are most likely to see the mall as an escape route from their daily hectic conditions and a place for relaxation.

Several industrial engineering and psychological studies have shown that noise affects the important aspects of communication for both adults and children. For speech understanding by hearing aids users and language development in children, an accurate hearing is very important. A metric has been developed for measuring an individual & apos; s acceptance of noise while listening to speech in quiet. This metric is known as Acceptable Noise Levels (ANLs). Studies have shown large inter-subject variability in acceptance of background noise. An argument has been made that an acceptance of background noise is a “means” that will help to solve the puzzle and monumental problem of hearing aid rejection. Meanwhile, within subject age dependency has not been investigated. This study is conducted to determine if ANL inter and intra-subject variability under music signal depends on age. Twenty subjects participated in the study (average age = 29; SD = 3.7; range 23-35 years). All participants had hearing level not worse than 25dB HL at octave frequencies from 250Hz to 4000Hz. Listeners’ task was to adjust the level of music played in quiet to their most comfortable listening level and then to adjust the level of background noise to the maximum level that they still consider acceptable while listening to music. Further, music is not a speech signal that many researchers have used to determine the significance of age on ANL inter-subject variability. Results of this study supported the findings of others on age dependency, which shows that ANL inter and intra-subject variability is independent of age.

The Indigenous Ghanaian woman entrepreneur, this study found exhibits many similarities with their counterparts in other countries in terms of their personality traits. However, they differed in other aspects such as their educational backgrounds and modes of entrepreneurial skills acquisition. Through their entrepreneurial activities the women have made substantial contributions to the economic growth of Ghana in terms of innovation, job creation, and reduction in poverty and unemployment. Using a survey methodology, this study concludes that to succeed as a female entrepreneur in Ghana, one requires some specific knowledge, skills and attitudes.

The purpose of this study is to investigate the factors promoting knowledge sharing and knowledge creation in banking sector of Pakistan. With the help of literature review, we identified most important factors in knowledge sharing and knowledge creation including organizational culture, trust, motivation, employee’s attitude and socialization. The populations selected for analysis consist of (250) male and female employees of banking sector of Pakistan and response have been received from 225 respondents. The collection of data was a very difficult task and it has taken almost four months. The data were collected from the five cities of Pakistan including Islamabad, Faisalabad, Multan, Peshawar and Lahore. The results show that all the factors have significant impact on knowledge creation and Knowledge sharing. The findings of the study also show that these factors are necessary for the promotion of knowledge creation and knowledge sharing culture in an organization. The knowledge sharing and knowledge creation are the keys for the success of an organization. A firm or an organization can sustain its competitive edge in market with the help of Knowledge sharing and knowledge creation. The final results of this study conclude that socialization factor is at top, trust factor is at second and motivational factor is at third according to the respondents’ point of view.

Cultural intelligence (CQ) is a new area of research, which is considered in different areas including banking industry. In this paper, we design a questionnaire in Likert scale and measure CQ in banking industry. The proposed study of this paper distributes 53 questionnaires among 60 employees of bank Sarmyeh, which is one of the private banks in Iran. The study also distributes a standard questionnaire among them to measure the performance of the same employees. Cronbach alpha are calculated for both questionnaires as 0.8155 and 0.9421, respectively. The study calculates Pearson correlation ratio between these two items and the result indicates that there is a positive (0.41) and meaningful relationship between CQ and performance measurement. In addition, there is a positive and meaningful relationship between motivational CQ and performance measurement (0.378). However, the survey does not find any meaningful relationship between cognitive CQ, metacognitive CQ and behavioral CQ on one side and performance measurement.