How to cite this paper
Thanh, N., Tuan, L & Nguyen, N. (2021). Evaluation of factors impacting the player loyalty in golf course business.Management Science Letters , 11(1), 155-164.
Refrences
Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Find-ings from Sweden. Journal of marketing, 58(3), 53-66.
Andreassen, T. W., & Lindestad, B. (1998). Customer loyalty and complex services. International Journal of Service In-dustry Management, 9, 7-23.
Boksberger, P. E., & Melsen, L. (2011). Perceived value: a critical examination of definitions, concepts and measures for the service industry. Journal of Services Marketing, 25, 229-240.
Bridson, K., Evans, J., & Hickman, M. (2008). Assessing the relationship between loyalty program attributes, store satis-faction and store loyalty. Journal of Retailing and Consumer Services, 15(5), 364-374.
Cho, Y. K. (2015). Creating customer repurchase intention in Internet retailing: The effects of multiple service events and product type. Journal of Retailing and Consumer Services, 22, 213-222.
Costello, A. B., & Osborne, J. (2005). Best practices in exploratory factor analysis: Four recommendations for getting the most from your analysis. Practical Assessment, Research, and Evaluation, 10(1), 7.
Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. Journal of marketing, 56(3), 55-68.
Cronin Jr, J. J., & Taylor, S. A. (1994). SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurement of service quality. Journal of Marketing, 58(1), 125-131.
Cronin Jr, J. J., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-218.
Dijkstra, T. K., & Henseler, J. (2015). Consistent and asymptotically normal PLS estimators for linear structural equa-tions. Computational statistics & data analysis, 81, 10-23.
Federation, Asian Golf Industry (2018). Golf tourism in vietnam poised to become billion-dollar business, Asian Golf Industry Federation, May 13 2020.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
Gorsuch, R. L. (1997). Exploratory factor analysis: Its role in item analysis. Journal of Personality Assessment, 68(3), 532-560.
Grönroos, C. (1984), A service quality model and its marketing implications. European Journal of Marketing, 18, 36-44.
Hair, F.J., W.C. Black, & Babin, B.J. (2014). Multivariate data analysis (Pearson Education Limited, USA).
Hair Jr, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2017). A primer on partial least squares structural equation mod-eling (PLS-SEM). Sage publications.
Howat, G., & Assaker, G. (2013). The hierarchical effects of perceived quality on perceived value, satisfaction, and loyal-ty: Empirical results from public, outdoor aquatic centres in Australia. Sport Management Review, 16(3), 268-284.
Hu, H. H., Kandampully, J., & Juwaheer, T. D. (2009). Relationships and impacts of service quality, perceived value, cus-tomer satisfaction, and image: an empirical study. The Service Industries Journal, 29(2), 111-125.
Hutchinson, J., Lai, F., & Wang, Y. (2009). Understanding the relationships of quality, value, equity, satisfaction, and be-havioral intentions among golf travelers. Tourism Management, 30(2), 298-308.
Hutchinson, J., Wang, Y., & Lai, F. (2010). The impact of satisfaction judgment on behavioral intentions: an investigation of golf travelers. Journal of Vacation Marketing, 16(1), 45-59.
Hwang, J., & Lyu, S. O. (2015). The antecedents and consequences of well-being perception: An application of the experi-ence economy to golf tournament tourists. Journal of Destination Marketing & Management, 4(4), 248-257.
Ko, Y. J., & Pastore, D. L. (2005). A Hierarchial Model of Service Quality for the Recreational Sport Industry. Sport Mar-keting Quarterly, 14(2).
Kuo, C. W., & Tang, M. L. (2013). Relationships among service quality, corporate image, customer satisfaction, and be-havioral intention for the elderly in high speed rail services. Journal of Advanced Transportation, 47(5), 512-525.
Mai, T. (2019). Vietnam – an emerging top destination for golf tourism, Vietnam Investment Review, 2020.
Ou, W. M., Shih, C. M., Chen, C. Y., & Wang, K. C. (2011). Relationships among customer loyalty programs, service quality, relationship quality and loyalty. Chinese Management Studies, 5, 194-206.
Parasuraman, A., & Grewal, D. (2000). The impact of technology on the quality-value-loyalty chain: a research agenda. Journal of the academy of marketing science, 28(1), 168-174.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of marketing, 49(4), 41-50.
Patterson, P. G., & Spreng, R. A. (1997). Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination. International Journal of Service In-dustry management, 8, 414-434.
Schirmer, N., Ringle, C. M., Gudergan, S. P., & Feistel, M. S. (2018). The link between customer satisfaction and loyalty: the moderating role of customer characteristics. Journal of Strategic Marketing, 26(4), 298-317.
SmartPLS_Team (2020). Model fit, SmartPLS GmBH, https://www.smartpls.com/documentation/algorithms-and-techniques/model-fit, 19 March 2020.
Spreng, R. A., MacKenzie, S. B., & Olshavsky, R. W. (1996). A reexamination of the determinants of consumer satisfac-tion. Journal of Marketing, 60(3), 15-32.
Srivastava, K., & Sharma, N. K. (2013). Service quality, corporate brand image, and switching behavior: The mediating role of customer satisfaction and repurchase intention. Services Marketing Quarterly, 34(4), 274-291.
Wang, C. Y. (2010). Service quality, perceived value, corporate image, and customer loyalty in the context of varying lev-els of switching costs. Psychology & Marketing, 27(3), 252-262.
Wong, J., Wu, H. C., & Cheng, C. C. (2015). An empirical analysis of synthesizing the effects of festival quality, emotion, festival image and festival satisfaction on festival loyalty: A case study of Macau Food Festival. International Journal of Tourism Research, 17(6), 521-536.
Woodruff, R. B. (1997). Customer value: the next source for competitive advantage. Journal of the Academy of Marketing Science, 25(2), 139.
Wu, H. C., & Ai, C. H. (2016). Synthesizing the effects of experiential quality, excitement, equity, experiential satisfac-tion on experiential loyalty for the golf industry: The case of Hainan Island. Journal of Hospitality and Tourism Man-agement, 29, 41-59.
Wu, H. C., & Li, T. (2017). A study of experiential quality, perceived value, heritage image, experiential satisfaction, and behavioral intentions for heritage tourists. Journal of Hospitality & Tourism Research, 41(8), 904-944.
Yoon, Y. S., Lee, J. S., & Lee, C. K. (2010). Measuring festival quality and value affecting visitors’ satisfaction and loyal-ty using a structural approach. International journal of hospitality management, 29(2), 335-342.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1988). SERVQUAL: a multiple-item scale for measuring consumer per-ceptions of service quality. Journal of retailing, 64(1), 12-40.
Andreassen, T. W., & Lindestad, B. (1998). Customer loyalty and complex services. International Journal of Service In-dustry Management, 9, 7-23.
Boksberger, P. E., & Melsen, L. (2011). Perceived value: a critical examination of definitions, concepts and measures for the service industry. Journal of Services Marketing, 25, 229-240.
Bridson, K., Evans, J., & Hickman, M. (2008). Assessing the relationship between loyalty program attributes, store satis-faction and store loyalty. Journal of Retailing and Consumer Services, 15(5), 364-374.
Cho, Y. K. (2015). Creating customer repurchase intention in Internet retailing: The effects of multiple service events and product type. Journal of Retailing and Consumer Services, 22, 213-222.
Costello, A. B., & Osborne, J. (2005). Best practices in exploratory factor analysis: Four recommendations for getting the most from your analysis. Practical Assessment, Research, and Evaluation, 10(1), 7.
Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. Journal of marketing, 56(3), 55-68.
Cronin Jr, J. J., & Taylor, S. A. (1994). SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurement of service quality. Journal of Marketing, 58(1), 125-131.
Cronin Jr, J. J., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-218.
Dijkstra, T. K., & Henseler, J. (2015). Consistent and asymptotically normal PLS estimators for linear structural equa-tions. Computational statistics & data analysis, 81, 10-23.
Federation, Asian Golf Industry (2018). Golf tourism in vietnam poised to become billion-dollar business, Asian Golf Industry Federation, May 13 2020.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
Gorsuch, R. L. (1997). Exploratory factor analysis: Its role in item analysis. Journal of Personality Assessment, 68(3), 532-560.
Grönroos, C. (1984), A service quality model and its marketing implications. European Journal of Marketing, 18, 36-44.
Hair, F.J., W.C. Black, & Babin, B.J. (2014). Multivariate data analysis (Pearson Education Limited, USA).
Hair Jr, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2017). A primer on partial least squares structural equation mod-eling (PLS-SEM). Sage publications.
Howat, G., & Assaker, G. (2013). The hierarchical effects of perceived quality on perceived value, satisfaction, and loyal-ty: Empirical results from public, outdoor aquatic centres in Australia. Sport Management Review, 16(3), 268-284.
Hu, H. H., Kandampully, J., & Juwaheer, T. D. (2009). Relationships and impacts of service quality, perceived value, cus-tomer satisfaction, and image: an empirical study. The Service Industries Journal, 29(2), 111-125.
Hutchinson, J., Lai, F., & Wang, Y. (2009). Understanding the relationships of quality, value, equity, satisfaction, and be-havioral intentions among golf travelers. Tourism Management, 30(2), 298-308.
Hutchinson, J., Wang, Y., & Lai, F. (2010). The impact of satisfaction judgment on behavioral intentions: an investigation of golf travelers. Journal of Vacation Marketing, 16(1), 45-59.
Hwang, J., & Lyu, S. O. (2015). The antecedents and consequences of well-being perception: An application of the experi-ence economy to golf tournament tourists. Journal of Destination Marketing & Management, 4(4), 248-257.
Ko, Y. J., & Pastore, D. L. (2005). A Hierarchial Model of Service Quality for the Recreational Sport Industry. Sport Mar-keting Quarterly, 14(2).
Kuo, C. W., & Tang, M. L. (2013). Relationships among service quality, corporate image, customer satisfaction, and be-havioral intention for the elderly in high speed rail services. Journal of Advanced Transportation, 47(5), 512-525.
Mai, T. (2019). Vietnam – an emerging top destination for golf tourism, Vietnam Investment Review, 2020.
Ou, W. M., Shih, C. M., Chen, C. Y., & Wang, K. C. (2011). Relationships among customer loyalty programs, service quality, relationship quality and loyalty. Chinese Management Studies, 5, 194-206.
Parasuraman, A., & Grewal, D. (2000). The impact of technology on the quality-value-loyalty chain: a research agenda. Journal of the academy of marketing science, 28(1), 168-174.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of marketing, 49(4), 41-50.
Patterson, P. G., & Spreng, R. A. (1997). Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination. International Journal of Service In-dustry management, 8, 414-434.
Schirmer, N., Ringle, C. M., Gudergan, S. P., & Feistel, M. S. (2018). The link between customer satisfaction and loyalty: the moderating role of customer characteristics. Journal of Strategic Marketing, 26(4), 298-317.
SmartPLS_Team (2020). Model fit, SmartPLS GmBH, https://www.smartpls.com/documentation/algorithms-and-techniques/model-fit, 19 March 2020.
Spreng, R. A., MacKenzie, S. B., & Olshavsky, R. W. (1996). A reexamination of the determinants of consumer satisfac-tion. Journal of Marketing, 60(3), 15-32.
Srivastava, K., & Sharma, N. K. (2013). Service quality, corporate brand image, and switching behavior: The mediating role of customer satisfaction and repurchase intention. Services Marketing Quarterly, 34(4), 274-291.
Wang, C. Y. (2010). Service quality, perceived value, corporate image, and customer loyalty in the context of varying lev-els of switching costs. Psychology & Marketing, 27(3), 252-262.
Wong, J., Wu, H. C., & Cheng, C. C. (2015). An empirical analysis of synthesizing the effects of festival quality, emotion, festival image and festival satisfaction on festival loyalty: A case study of Macau Food Festival. International Journal of Tourism Research, 17(6), 521-536.
Woodruff, R. B. (1997). Customer value: the next source for competitive advantage. Journal of the Academy of Marketing Science, 25(2), 139.
Wu, H. C., & Ai, C. H. (2016). Synthesizing the effects of experiential quality, excitement, equity, experiential satisfac-tion on experiential loyalty for the golf industry: The case of Hainan Island. Journal of Hospitality and Tourism Man-agement, 29, 41-59.
Wu, H. C., & Li, T. (2017). A study of experiential quality, perceived value, heritage image, experiential satisfaction, and behavioral intentions for heritage tourists. Journal of Hospitality & Tourism Research, 41(8), 904-944.
Yoon, Y. S., Lee, J. S., & Lee, C. K. (2010). Measuring festival quality and value affecting visitors’ satisfaction and loyal-ty using a structural approach. International journal of hospitality management, 29(2), 335-342.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1988). SERVQUAL: a multiple-item scale for measuring consumer per-ceptions of service quality. Journal of retailing, 64(1), 12-40.