How to cite this paper
Rohman, F. (2020). Determinants of Indonesian professionals’ soccer spectator loyalty.Management Science Letters , 10(16), 4001-4010.
Refrences
Ali, F., Kim, W. G., Li, J., & Jeon, H.-M. (2018). Make it delightful: Customers’ experience, satisfaction and loyalty in Malaysian theme parks. Journal of Destination Marketing & Management, 7, 1–11.
Andreassen, T. W., & Lindestad, B. (1998). Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise. International Journal of Service Industry Management, 9(1), 7–23.
Baloglu, S., Busser, J., & Cain, L. (2019). Impact of experience on emotional well-being and loyalty. Journal of Hospitality Marketing & Management, 28(4), 427–445.
Bauer, H. H., Stokburger-Sauer, N. E., & Exler, S. (2008). Brand Image and Fan Loyalty in Professional Team Sport: A Refined Model and Empirical Assessment. Journal of Sport Management, 22(2), 205–226.
Biscaia, R., Ross, S., Yoshida, M., Correia, A., Rosado, A., & Marôco, J. (2016). Investigating the role of fan club membership on perceptions of team brand equity in football. Sport Management Review, 19(2), 157–170.
Brady, M. K., & Cronin, J. J. (2001). Customer orientation: Effects on customer service perceptions and outcome behaviors. Journal of Service Research, 3(3), 241–251.
Chen, C.-F., & Chen, F.-S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1), 29–35.
Chen, Y., Fu, X., & Lehto, X. Y. (2016). Chinese tourist vacation satisfaction and subjective well-being. Applied Research in Quality of Life, 11(1), 49–64.
Chun Ma, S., & Kaplanidou, K. (2019). Service quality, perceived value and behavioral intentions among highly and lowly identified baseball consumers across nations. International Journal of Sports Marketing and Sponsorship, 21(1), 46–69.
Clemes, M. D., Brush, G. J., & Collins, M. J. (2011). Analysing the professional sport experience: A hierarchical approach. Sport Management Review, 14(4), 370–388.
Daryanto, A., de Ruyter, K., & Wetzels, M. (2009). Getting a discount or sharing the cost: The influence of regulatory fit on consumer response to service pricing schemes. Journal of Service Research, 13(2), 153–167.
Esposito Vinzi, V., Chin, W., Henseler, J., & Wang, H. (Eds.). (2010). How to write up and report PLS analyses. In Handbook of Partial Least Squares. (p. 655). Hiedelberg: Springer Berlin Heidelberg.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2014). A primer of partial least squares structural equation modelling (PLS-SEM). Thousnd Oaks: SAGE Publications.
Hapsari, R., Clemes, M., & Dean, D. (2017). The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty. International Journal of Quality and Service Sciences, 9(1), 21–40.
Hapsari, R., Hussein, A. S., & Handrito, R. P. (2020). Being fair to customers: A strategy in enhancing customer engagement and loyalty in the Indonesia Mobile Telecommunication Industry. Services Marketing Quarterly, 41(1), 49–67.
Huang, Y.-C., Chen, C.-C. B., & Gao, M. J. (2019). Customer experience, well-being, and loyalty in the spa hotel context: integrating the top-down & bottom-up theories of well-being. Journal of Travel & Tourism Marketing, 36(5), 595–611.
Hussein, A. S. (2018a). Shopping Experience and Subjective Well-being. Journal of Indonesian Economy and Business, 33(3).
Hussein, A. S. (2018b). Revisiting the importance of casual dining experience quality: an empirical study. International Journal of Quality and Service Sciences, 10(3), 233–252.
Hussein, A. S., Hapsari, R. D. V., & Yulianti, I. (2018). Experience quality and hotel boutique customer loyalty: Mediating role of hotel image and perceived value. Journal of Quality Assurance in Hospitality & Tourism, 19(4), 442–459.
Jin, N. (Paul), Lee, S., & Lee, H. (2015). The Effect of Experience Quality on Perceived Value, Satisfaction, Image and Behavioral Intention of Water Park Patrons: New versus Repeat Visitors. International Journal of Tourism Research, 17(1), 82–95.
Jun, K. S. (2016). The structural relationships of destination image, awareness, uniqueness and destination loyalty in periurban ecotourism destination. European Journal of Tourism, Hospitality and Recreation, 7(3).
Kandampully, J., & Suhartanto, D. (2000). Customer loyalty in the hotel industry: the role of customer satisfaction and image. International Journal of Contemporary Hospitality Management, 12(6), 346–351.
Keshavarz, Y., & Jamshidi, D. (2018). Service quality evaluation and the mediating role of perceived value and customer satisfaction in customer loyalty. International Journal of Tourism Cities, 4(2), 220–244.
Kotler, P., & Keller, K. L. (2012). Marketing Management. New Jersey: Pearson Education.
Lemke, F., Clark, M., & Wilson, H. (2011). Customer experience quality: an exploration in business and consumer contexts using repertory grid technique. Journal of the Academy of Marketing Science, 39(6), 846–869.
Liat, C. B., Chuan, G. C., C., I. B., & Shaheen, M. (2019). Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia’s hotel industry. International Journal of Quality and Service Sciences, 11(2), 187–203.
Liu, Y., & Jang, S. S. (2009). Perceptions of Chinese restaurants in the US: what affects customer satisfaction and behavioral intentions? International Journal of Hospitality Management, 28(3), 338–348.
Lyubomirsky, S., & Lepper, H. S. (1999). A Measure of Subjective Happiness: Preliminary Reliability and Construct Validation. Social Indicators Research, 46(2), 137–155.
Majid, M. S., & Sadiq, E.-H. S. M. (2017). Mall image, shopping well-being and mall loyalty. International Journal of Retail & Distribution Management, 45(10), 1114–1134.
Mehrabian, A., & Russell, J. A. (1974). An approach to environmental psychology. the MIT Press.
Najafi, S., & Alvandi, M. (2017). The impacts of self-concept on brand image and loyalty with mediating role of the consumers’ need for uniqueness theory. International Journal of Business Innovation and Research, 13(4), 519–537.
Park, S., Hwang, D., Lee, W. S., & Heo, J. (2018). Influence of nostalgia on authenticity, satisfaction, and revisit intention: The case of Jidong mural alley in Korea. International Journal of Hospitality & Tourism Administration, 1–17.
Rather, R. A. (2020). Customer experience and engagement in tourism destinations: the experiential marketing perspective. Journal of Travel & Tourism Marketing, 37(1), 15–32.
Shafiee, M. M., & Es-Haghi, S. M. S. (2017). Mall image, shopping well-being and mall loyalty. International Journal of Retail & Distribution Management, 45(10).
Smith, M., & Puczko, L. (2008). Health and wellness tourism. Routledge.
Su, L., Swanson, S. R., & Chen, X. (2016). The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists: The mediating role of relationship quality. Tourism Management, 52, 82–95.
Vargo, S. L., & Lusch, R. F. (2010). A service dominant logic for marketing. In M. Maclaran, B. Saren, S. M, & Tadajewski (Eds.), The Sage Handbook of Marketing Theory. London: SAGE Publication ltd.
Wu, D., Shen, C., Wang, E., Hou, Y., & Yang, J. (2019). Impact of the perceived authenticity of heritage sites on subjective well-being: A study of the mediating role of place attachment and satisfaction. Sustainability, 11.
Wu, H.-C., Cheng, C.-C., & Ai, C.-H. (2018). A study of experiential quality, experiential value, trust, corporate reputation, experiential satisfaction and behavioral intentions for cruise tourists: The case of Hong Kong. Tourism Management, 66, 200–220.
Wu, H.-C., Wong, J. W.-C., & Cheng, C.-C. (2014). An Empirical Study of Behavioral Intentions in the Food Festival: The Case of Macau. Asia Pacific Journal of Tourism Research, 19(11), 1278–1305.
Andreassen, T. W., & Lindestad, B. (1998). Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise. International Journal of Service Industry Management, 9(1), 7–23.
Baloglu, S., Busser, J., & Cain, L. (2019). Impact of experience on emotional well-being and loyalty. Journal of Hospitality Marketing & Management, 28(4), 427–445.
Bauer, H. H., Stokburger-Sauer, N. E., & Exler, S. (2008). Brand Image and Fan Loyalty in Professional Team Sport: A Refined Model and Empirical Assessment. Journal of Sport Management, 22(2), 205–226.
Biscaia, R., Ross, S., Yoshida, M., Correia, A., Rosado, A., & Marôco, J. (2016). Investigating the role of fan club membership on perceptions of team brand equity in football. Sport Management Review, 19(2), 157–170.
Brady, M. K., & Cronin, J. J. (2001). Customer orientation: Effects on customer service perceptions and outcome behaviors. Journal of Service Research, 3(3), 241–251.
Chen, C.-F., & Chen, F.-S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1), 29–35.
Chen, Y., Fu, X., & Lehto, X. Y. (2016). Chinese tourist vacation satisfaction and subjective well-being. Applied Research in Quality of Life, 11(1), 49–64.
Chun Ma, S., & Kaplanidou, K. (2019). Service quality, perceived value and behavioral intentions among highly and lowly identified baseball consumers across nations. International Journal of Sports Marketing and Sponsorship, 21(1), 46–69.
Clemes, M. D., Brush, G. J., & Collins, M. J. (2011). Analysing the professional sport experience: A hierarchical approach. Sport Management Review, 14(4), 370–388.
Daryanto, A., de Ruyter, K., & Wetzels, M. (2009). Getting a discount or sharing the cost: The influence of regulatory fit on consumer response to service pricing schemes. Journal of Service Research, 13(2), 153–167.
Esposito Vinzi, V., Chin, W., Henseler, J., & Wang, H. (Eds.). (2010). How to write up and report PLS analyses. In Handbook of Partial Least Squares. (p. 655). Hiedelberg: Springer Berlin Heidelberg.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2014). A primer of partial least squares structural equation modelling (PLS-SEM). Thousnd Oaks: SAGE Publications.
Hapsari, R., Clemes, M., & Dean, D. (2017). The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty. International Journal of Quality and Service Sciences, 9(1), 21–40.
Hapsari, R., Hussein, A. S., & Handrito, R. P. (2020). Being fair to customers: A strategy in enhancing customer engagement and loyalty in the Indonesia Mobile Telecommunication Industry. Services Marketing Quarterly, 41(1), 49–67.
Huang, Y.-C., Chen, C.-C. B., & Gao, M. J. (2019). Customer experience, well-being, and loyalty in the spa hotel context: integrating the top-down & bottom-up theories of well-being. Journal of Travel & Tourism Marketing, 36(5), 595–611.
Hussein, A. S. (2018a). Shopping Experience and Subjective Well-being. Journal of Indonesian Economy and Business, 33(3).
Hussein, A. S. (2018b). Revisiting the importance of casual dining experience quality: an empirical study. International Journal of Quality and Service Sciences, 10(3), 233–252.
Hussein, A. S., Hapsari, R. D. V., & Yulianti, I. (2018). Experience quality and hotel boutique customer loyalty: Mediating role of hotel image and perceived value. Journal of Quality Assurance in Hospitality & Tourism, 19(4), 442–459.
Jin, N. (Paul), Lee, S., & Lee, H. (2015). The Effect of Experience Quality on Perceived Value, Satisfaction, Image and Behavioral Intention of Water Park Patrons: New versus Repeat Visitors. International Journal of Tourism Research, 17(1), 82–95.
Jun, K. S. (2016). The structural relationships of destination image, awareness, uniqueness and destination loyalty in periurban ecotourism destination. European Journal of Tourism, Hospitality and Recreation, 7(3).
Kandampully, J., & Suhartanto, D. (2000). Customer loyalty in the hotel industry: the role of customer satisfaction and image. International Journal of Contemporary Hospitality Management, 12(6), 346–351.
Keshavarz, Y., & Jamshidi, D. (2018). Service quality evaluation and the mediating role of perceived value and customer satisfaction in customer loyalty. International Journal of Tourism Cities, 4(2), 220–244.
Kotler, P., & Keller, K. L. (2012). Marketing Management. New Jersey: Pearson Education.
Lemke, F., Clark, M., & Wilson, H. (2011). Customer experience quality: an exploration in business and consumer contexts using repertory grid technique. Journal of the Academy of Marketing Science, 39(6), 846–869.
Liat, C. B., Chuan, G. C., C., I. B., & Shaheen, M. (2019). Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia’s hotel industry. International Journal of Quality and Service Sciences, 11(2), 187–203.
Liu, Y., & Jang, S. S. (2009). Perceptions of Chinese restaurants in the US: what affects customer satisfaction and behavioral intentions? International Journal of Hospitality Management, 28(3), 338–348.
Lyubomirsky, S., & Lepper, H. S. (1999). A Measure of Subjective Happiness: Preliminary Reliability and Construct Validation. Social Indicators Research, 46(2), 137–155.
Majid, M. S., & Sadiq, E.-H. S. M. (2017). Mall image, shopping well-being and mall loyalty. International Journal of Retail & Distribution Management, 45(10), 1114–1134.
Mehrabian, A., & Russell, J. A. (1974). An approach to environmental psychology. the MIT Press.
Najafi, S., & Alvandi, M. (2017). The impacts of self-concept on brand image and loyalty with mediating role of the consumers’ need for uniqueness theory. International Journal of Business Innovation and Research, 13(4), 519–537.
Park, S., Hwang, D., Lee, W. S., & Heo, J. (2018). Influence of nostalgia on authenticity, satisfaction, and revisit intention: The case of Jidong mural alley in Korea. International Journal of Hospitality & Tourism Administration, 1–17.
Rather, R. A. (2020). Customer experience and engagement in tourism destinations: the experiential marketing perspective. Journal of Travel & Tourism Marketing, 37(1), 15–32.
Shafiee, M. M., & Es-Haghi, S. M. S. (2017). Mall image, shopping well-being and mall loyalty. International Journal of Retail & Distribution Management, 45(10).
Smith, M., & Puczko, L. (2008). Health and wellness tourism. Routledge.
Su, L., Swanson, S. R., & Chen, X. (2016). The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists: The mediating role of relationship quality. Tourism Management, 52, 82–95.
Vargo, S. L., & Lusch, R. F. (2010). A service dominant logic for marketing. In M. Maclaran, B. Saren, S. M, & Tadajewski (Eds.), The Sage Handbook of Marketing Theory. London: SAGE Publication ltd.
Wu, D., Shen, C., Wang, E., Hou, Y., & Yang, J. (2019). Impact of the perceived authenticity of heritage sites on subjective well-being: A study of the mediating role of place attachment and satisfaction. Sustainability, 11.
Wu, H.-C., Cheng, C.-C., & Ai, C.-H. (2018). A study of experiential quality, experiential value, trust, corporate reputation, experiential satisfaction and behavioral intentions for cruise tourists: The case of Hong Kong. Tourism Management, 66, 200–220.
Wu, H.-C., Wong, J. W.-C., & Cheng, C.-C. (2014). An Empirical Study of Behavioral Intentions in the Food Festival: The Case of Macau. Asia Pacific Journal of Tourism Research, 19(11), 1278–1305.