How to cite this paper
Bani, M., abdollahzadeh, S & Bani, A. (2014). An investigation on the relationship between TQM and ICT in revenue agency organizations.Management Science Letters , 4(6), 1353-1356.
Refrences
Ahmed, N. U., & Sharma, S. K. (2008). TQM in a virtual organisation: issues and strategies. International Journal of Management and Enterprise Development, 5(5), 541-553.
Bygstad, B., & Lanestedt, G. (2009). ICT based service innovation–A challenge for project management. International Journal of Project Management, 27(3), 234-242.
Falk, M. (2005). ICT-linked firm reorganisation and productivity gains. Technovation, 25(11), 1229-1250.
Iles, J., & Healy, M. (2004). Quality management and e-commerce: the role of codes of conduct governing the use of technology. The TQM Magazine, 16(5), 354-358.
Liu, S., & Liu, W. (2003). The role of new information and communication technologies in the internationalization of firms: a case study of Haier. Journal of the Korean Geographical Society, 38(3), 400-412.
Loukis, E., & Pazalos, K. (2009). An empirical investigation of the moderating effects of BPR and TQM on ICT business value. Journal of Enterprise Information Management, 22(5), 564-586.
Schiefer, G. (1999). ICT and quality management. Computers and electronics in agriculture, 22(2), 85-95.
Twaissi, N. M. (2008). An evaluation of the implementation of Total Quality Management (TQM) within the Information and Communications Technology (ICT) sector in Jordan (Doctoral dissertation, University of Huddersfield).
Twaissi, N., Rollins, R., & Worsdale, G. (2008, April). A review of current issues and challenges for TQM implementations in the Jordanian information and communications technology sector. In Creating Architecture of Quality and Excellence in the Middle East: Responsibilities, Challenges and Strategies, Quality Congress Middle East (Vol. 2, pp. 7-9).
Bygstad, B., & Lanestedt, G. (2009). ICT based service innovation–A challenge for project management. International Journal of Project Management, 27(3), 234-242.
Falk, M. (2005). ICT-linked firm reorganisation and productivity gains. Technovation, 25(11), 1229-1250.
Iles, J., & Healy, M. (2004). Quality management and e-commerce: the role of codes of conduct governing the use of technology. The TQM Magazine, 16(5), 354-358.
Liu, S., & Liu, W. (2003). The role of new information and communication technologies in the internationalization of firms: a case study of Haier. Journal of the Korean Geographical Society, 38(3), 400-412.
Loukis, E., & Pazalos, K. (2009). An empirical investigation of the moderating effects of BPR and TQM on ICT business value. Journal of Enterprise Information Management, 22(5), 564-586.
Schiefer, G. (1999). ICT and quality management. Computers and electronics in agriculture, 22(2), 85-95.
Twaissi, N. M. (2008). An evaluation of the implementation of Total Quality Management (TQM) within the Information and Communications Technology (ICT) sector in Jordan (Doctoral dissertation, University of Huddersfield).
Twaissi, N., Rollins, R., & Worsdale, G. (2008, April). A review of current issues and challenges for TQM implementations in the Jordanian information and communications technology sector. In Creating Architecture of Quality and Excellence in the Middle East: Responsibilities, Challenges and Strategies, Quality Congress Middle East (Vol. 2, pp. 7-9).