How to cite this paper
Beikzad, J., Totakhaneh, Y & Maleki, S. (2012). An empirical study on empowering private bank workers using EFQM.Management Science Letters , 2(1), 321-328.
Refrences
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European Foundation for Quality Management (2003). EFQM Model for Business Excellence. EFQM, Brussels.
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Prajogo, D.I., & Sohal, A.S. (2004). The multidimensionality of TQM practices in determining quality and innovation performance—an empirical examination. Technovation, 24, 443–453.
Rahman, S. (2004). The future of TQM is past. Can TQM be resurrected? Total Quality Management, 15 (4), 411–422.
Rahman, S., & Bullock, P. (2005). Soft TQM, hard TQM, and organizational performance relationships: an empirical investigation. Omega, 33, 73–83.
Reed, R., Lemak, D.J., & Montgomery, J.C. (1996). Beyond Process: TQM content and firm performance. Academy of Management Review, 21 (1), 173–201.
Sun, H. (1999). Diffusion and contribution of total quality management: an empirical study in Norway. Total Quality Management, 10 (6), 901–914.
Yong, J., & Wilkinson, A. (2001). Rethinking total quality management. Total Quality Management, 12(2), 247–258.
Yusof, S. M., & Aspinwall, E. (2000). Total quality management implementation frameworks: comparison and review. Total Quality Management, 11(3), 281–294.
Westlund, A.H. (2001). Measuring environmental impact on society in the EFQM system. Total Quality Management, 12 (1), 125–135.
Whetten DA, & Cameron KS. (1994). Developing management skills, 5th ed., Upper Saddle river, NJ: Prentice Hall.
Zhang, Z. (2000). Developing a model of quality management methods and evaluating their effects on business performance. Total Quality Management. 11 (1), 129–137.
European Foundation for Quality Management (2003). EFQM Model for Business Excellence. EFQM, Brussels.
Kull, T.J., & Wacker,J. G. (2010). Quality management effectiveness in Asia: The influence of culture. Journal of Operations Management, 28(3), 223-239.
Inman, R.A., Sale, R.S., Green Jr., K.W., & Whitten, W. (2011). Agile manufacturing: Relation to JIT, operational performance and firm performance. Journal of Operations Management, 29(4), 343-355.
Likert, R. (1932). A Technique for the Measurement of Attitudes. Archives of Psychology, 140, 1–55.
J? reskog, K.G., & S?rbom, D. (1996). LISREL 8: User’s Reference Guide. Scientific Software, Chicago.
Prajogo, D.I., & Sohal, A.S. (2004). The multidimensionality of TQM practices in determining quality and innovation performance—an empirical examination. Technovation, 24, 443–453.
Rahman, S. (2004). The future of TQM is past. Can TQM be resurrected? Total Quality Management, 15 (4), 411–422.
Rahman, S., & Bullock, P. (2005). Soft TQM, hard TQM, and organizational performance relationships: an empirical investigation. Omega, 33, 73–83.
Reed, R., Lemak, D.J., & Montgomery, J.C. (1996). Beyond Process: TQM content and firm performance. Academy of Management Review, 21 (1), 173–201.
Sun, H. (1999). Diffusion and contribution of total quality management: an empirical study in Norway. Total Quality Management, 10 (6), 901–914.
Yong, J., & Wilkinson, A. (2001). Rethinking total quality management. Total Quality Management, 12(2), 247–258.
Yusof, S. M., & Aspinwall, E. (2000). Total quality management implementation frameworks: comparison and review. Total Quality Management, 11(3), 281–294.
Westlund, A.H. (2001). Measuring environmental impact on society in the EFQM system. Total Quality Management, 12 (1), 125–135.
Whetten DA, & Cameron KS. (1994). Developing management skills, 5th ed., Upper Saddle river, NJ: Prentice Hall.
Zhang, Z. (2000). Developing a model of quality management methods and evaluating their effects on business performance. Total Quality Management. 11 (1), 129–137.