How to cite this paper
APA: Shahdadnejad, R & Alroaia, Y. (2013). The effect of TQM on customer satisfaction in higher education. Management Science Letters, 3(3), 891-896.
Chicago/Turabian: Shahdadnejad, R & Alroaia, Y. 2013. "The effect of TQM on customer satisfaction in higher education." Management Science Letters 3, no. 3 (2013): 891-896.
AMA: Shahdadnejad, R & Alroaia, Y. The effect of TQM on customer satisfaction in higher education. Management Science Letters. 2013;3(3):891-896.
References
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quality promotion: Case study of IranKeaton Polyester Manufacturing Company. Management
Science Letters, 2, 1913–1920.
Ozkan, S., & Koseler, R. (2009). Multi-dimensional students’ evaluation of e-learning systems in the
higher education context: An empirical investigation. Computers & Education, 53, 1285-1296.
Parasuraman, A., Zeithamel, V. A., & Berry, L. (1985). A conceptual model of service quality and
itsimplication for future research. Journal of Marketing, 49(4), 41-50.
Parasuraman, A., Zeithamel, V. & Berry, A. (1991). Understanding customer expectations of service.
SloanManagement Review, 32(3), 39-49.
Prajogo, D.I., & Sohal, A.S. (2004). The multidimensionality of TQM practices in determining
quality and innovation performance—an empirical examination. Technovation, 24, 443–453.
Rahman, S. (2004). The future of TQM is past. Can TQM be resurrected? Total Quality Management,
15 (4), 411–422.
Rahman, S., & Bullock, P. (2005). Soft TQM, hard TQM, and organizational performance
relationships: an empirical investigation. Omega, 33, 73–83.
Reed, R., Lemak, D.J., & Montgomery, J.C. (1996). Beyond Process: TQM content and firm
performance. Academy of Management Review, 21 (1), 173–201.
Saeidipou, B. (2012). A study on the effect of organizational climate on organizational commitment:
A case study of educational system. Management Science Letters, 3(1), 181-194.
Sun, H. (1999). Diffusion and contribution of total quality management: an empirical study in
Norway. Total Quality Management, 10 (6), 901–914.
A case study of Tejarat bank of Iran. Management Science Letters, 2, 979–988.
Baykal, U., Sokmen, S., Korkmaz, S., & Akgun, E. (2005). Determining student satisfaction in a
nursing college. Nurse Education Today, 25(4), 255-262.
Boylston, M.T., & Jackson, C. (2008). Adult student satisfaction in an accelerated RN-to-BSN
program: a follow-up study. Journal of Professional Nursing, 24(5), 285.295.
Faruk unal, O. (2000). Application of Total Quality Management in Higher Education. Qafaz
University.
Ghasemi, E., Jamali, B., & Nouri, P. (2012). Technology change priorities influencing competition
quality promotion: Case study of IranKeaton Polyester Manufacturing Company. Management
Science Letters, 2, 1913–1920.
Ozkan, S., & Koseler, R. (2009). Multi-dimensional students’ evaluation of e-learning systems in the
higher education context: An empirical investigation. Computers & Education, 53, 1285-1296.
Parasuraman, A., Zeithamel, V. A., & Berry, L. (1985). A conceptual model of service quality and
itsimplication for future research. Journal of Marketing, 49(4), 41-50.
Parasuraman, A., Zeithamel, V. & Berry, A. (1991). Understanding customer expectations of service.
SloanManagement Review, 32(3), 39-49.
Prajogo, D.I., & Sohal, A.S. (2004). The multidimensionality of TQM practices in determining
quality and innovation performance—an empirical examination. Technovation, 24, 443–453.
Rahman, S. (2004). The future of TQM is past. Can TQM be resurrected? Total Quality Management,
15 (4), 411–422.
Rahman, S., & Bullock, P. (2005). Soft TQM, hard TQM, and organizational performance
relationships: an empirical investigation. Omega, 33, 73–83.
Reed, R., Lemak, D.J., & Montgomery, J.C. (1996). Beyond Process: TQM content and firm
performance. Academy of Management Review, 21 (1), 173–201.
Saeidipou, B. (2012). A study on the effect of organizational climate on organizational commitment:
A case study of educational system. Management Science Letters, 3(1), 181-194.
Sun, H. (1999). Diffusion and contribution of total quality management: an empirical study in
Norway. Total Quality Management, 10 (6), 901–914.