How to cite this paper
Bigdeli, F., Bigdeli, A & Bigdeli, F. (2014). The influence of atmospheric elements on emotions, perceived value and behavioral intentions.Management Science Letters , 4(5), 859-870.
Refrences
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological bulletin,103(3), 411-423.
Babin, B. J., & Attaway, J. S. (2000). Atmospheric affect as a tool for creating value and gaining share of customer. Journal of Business Research, 49(2), 91-99.
Babin, B. J., Lee, Y. K., Kim, E. J., & Griffin, M. (2005). Modeling consumer satisfaction and word-of-mouth: restaurant patronage in Korea. Journal of Services Marketing, 19(3), 133-139.
Bagozzi, R. P., Gopinath, M., & Nyer, P. U. (1999). The role of emotions in marketing. Journal of the Academy of Marketing Science, 27(2), 184-206.
Baker, J., Parasuraman, A., Grewal, D., & Voss, G. B. (2002). The influence of multiple store environment cues on perceived merchandise value and patronage intentions. Journal of marketing, 66(2), 120-141.
Baker, J., Levy, M., & Grewal, D. (1992). An experimental approach to making retail store environmental decisions. Journal of retailing, 68, 445-460.
Baker. J. (1986). The Role of the Environment in Marketing Services: The Consumer Perspective, in The Services Challenge: Integrating for Competitive Advantage, John A. Czepiel, Carole. A. Congram, and James Shanahan, eds., American Marketing Association, Chi-cago, IL., pp. 79-84.
Bigné, J. E., Mattila, A. S., & Andreu, L. (2008). The impact of experiential consumption cognitions and emotions on behavioral intentions. Journal of Services Marketing, 22(4), 303-315.
Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of marketing, 56(2). 57-71.
Buttle, F. A. (1998). Word of mouth: understanding and managing referral marketing. Journal of strategic marketing, 6(3), 241-254.
Cronin, J. J., & Morris, M. H. (1989). Satisfying customer expectations: the effect on conflict and repurchase intentions in industrial marketing channels. Journal of the Academy of Marketing Science, 17(1), 41-49.
Cronin Jr, J. J., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-218.
d & apos; Astous, A. (2000). Irritating aspects of the shopping environment. Journal of Business Research, 49(2), 149-156.
Derbaix, C., & Vanhamme, J. (2003). Inducing word-of-mouth by eliciting surprise–a pilot investigation. Journal of economic psychology, 24(1), 99-116.
Donovan, R. J., & Rossiter, J. R. (1982). Store atmosphere: an environmental psychology approach. Journal of retailing, 58(1), 34-57.
Donovan, R. J., Rossiter, J. R., Marcoolyn, G., & Nesdale, A. (1994). Store atmosphere and purchasing behavior. Journal of retailing, 70(3), 283-294.
Dubrovski, D. (2001). The role of customer satisfaction in achieving business excellence. Total Quality Management, 12(7-8), 920-925.
Eroglu, S. A., & Machleit, K. A. (1990). An empirical study of retail crowding: antecedents and consequences. Journal of Retailing, 66(2), 201-221.
Fitzgerald Bone, P., & Scholder Ellen, P. (1999). Scents in the marketplace: explaining a fraction of olfaction. Journal of Retailing, 75(2), 243-262.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research (JMR), 18(1), 39-50.
Frenzen, J., & Nakamoto, K. (1993). Structure, cooperation, and the flow of market information. Journal of Consumer Research, 20(3), 360-75.
Hair, J.F., Anderson, R.E., Tatham, R.L., & Black, W.C. (1998). Multivariate data analysis. (5th ed.). Upper Saddle River, NJ: Prentice-Hall.
Han, H., & Back, K. J. (2007). Investigating the effects of consumption emotions on customer satisfaction and repeat visit intentions in the lodging industry. Journal of Hospitality & Leisure Marketing, 15(3), 5-30.
Hansen, K. V., Jensen, ?., & Gustafsson, I. B. (2005). The meal experiences of ? la carte restaurant customers. Scandinavian Journal of Hospitality and Tourism, 5(2), 135-151.
Hanzaee, K. H., & Khanzadeh, M. (2011). Investigation of the effect of consumption emotions on satisfaction and word of mouth communications.Middle-East Journal of Scientific Research, 9(5), 566-571.
Haemoon, O. (2000). Diners & apos; perceptions of quality, value, and satisfaction: A practical viewpoint. The Cornell Hotel and Restaurant Administration Quarterly,41(3), 58-5.
Harris, L. C., & Ezeh, C. (2008). Servicescape and loyalty intentions: an empirical investigation. European Journal of Marketing, 42(3/4), 390-422.
Hui, M. K., & Bateson, J. E. (1991). Perceived control and the effects of crowding and consumer choice on the service experience. Journal of Consumer Research, 18(2), 174-84.
Izard, C.E. (1977). Human Emotions. Plenum Press, New York, NY.
Jang, S. S., & Namkung, Y. (2009). Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants. Journal of Business Research, 62(4), 451-460.
Kotler, P. (1973). Atmospherics as a marketing tool. Journal of retailing, 49(4), 48-64.
Ladhari, R. (2007). The effect of consumption emotions on satisfaction and word?of?mouth communications. Psychology & Marketing, 24(12), 1085-1108.
Lassar, W., Mittal, B., & Sharma, A. (1995). Measuring customer-based brand equity. Journal of consumer marketing, 12(4), 11-19.
Mattila, A. S., & Wirtz, J. (2001). Congruency of scent and music as a driver of in-store evaluations and behavior. Journal of Retailing, 77(2), 273-289.
Mehrabian, A., & Russell, J.A. (1974). An Approach to Environmental Psychology. MIT Press, Cambridge, MA.
Molinari, L. K., Abratt, R., & Dion, P. (2008). Satisfaction, quality and value and effects on repurchase and positive word-of-mouth behavioral intentions in a B2B services context. Journal of Services Marketing, 22(5), 363-373.
Mossberg, L. (2007). A skape opplevelser – Fra OK til WOW [Creating Experiences: From OK to WOW], Fagbokforlaget Vigmostad & Bjerke AS, Oslo.
Namasivayam, K., & Mattila, A. S. (2007). Accounting for the joint effects of the servicescape and service exchange on consumers’ satisfaction evaluations. Journal of Hospitality & Tourism Research, 31(1), 3-18.
Nsairi, Z. B. (2012). Managing browsing experience in retail stores through perceived value: implications for retailers. International Journal of Retail & Distribution Management, 40(9), 676-698.
Naumann, E. (1995). Creating customer value. Cincinnati, OH: Thompson Executive Press.
Nunnally, J.C. (1978). Psychometric Theory, McGraw-Hill, New York, NY.
Obermiller, C., & Bitner, M. (1989). Store atmosphere: Peripheral cue for product evaluation. American Psychological Association Annual Conference Proceedings, Consumer Psychology Division, Da- vid C. Stewart, ed., American Psychological Association. Washing ton, DC. 52-53.
Oliver, R. L. (1993). Cognitive, affective and attributes of the satisfaction response. Journal of consumer research, 20(2), 418-430.
Oliver, R. L. (1999). Whence consumer loyalty?. Journal of marketing, 63(4), 33-44.
Pine, B.J., & Gilmore, J.H. (1998). Welcome to the experience economy. Harvard Business Review, 76 (4), 97- 105.
Rubis, L. (1998). Show and tell. Human Resources Magazine, April.110-117.
Ruiz, J. P., Chebat, J. C., & Hansen, P. (2004). Another trip to the mall: a segmentation study of customers based on their activities. Journal of Retailing and Consumer Services, 11(6), 333-350.
Russell, J. A. (1980). A circumplex model of affect. Journal of personality and social psychology, 39(6), 1161-1178.
Russell, J. A., & Pratt, G. (1980). A description of the affective quality attributed to environments. Journal of personality and social psychology, 38(2), 311-322.
Russell, James A. (1978): Evidence of convergent validity on the dimensions of affect. Journal of Personality and Social Psychology, 36, 1152–1168.
Ryu, K., & Jang, S. (2008). Influence of restaurants & apos; physical environments on emotion and behavioral intention. The Service Industries Journal, 28(8), 1151-1165.
Ryu, K., Han, H., & Kim, T. H. (2008). The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions. International Journal of Hospitality Management, 27(3), 459-469.
Ryu, K., Lee, H. R., & Kim, W. G. (2012). The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions. International Journal of Contemporary Hospitality Management, 24(2), 200-223.
Schmitt, B.H. (1999). Experiential Marketing: How to Get Customers to Sense, Feel, Think, Act and Relate to Your Company and Brands, Free Press, New York, NY.
Schneider, B., & Bowen, D.E. (1995), Winning the Service Game. Harvard Business School Press, Boston, MA.
Sheng, J., Lin, C., & Liang, H.Y. (2011). The influence of service environments on customer emotion and service outcomes. Managing Service Quality, 21(4), 350-372.
Sherman, E., Mathur, A., & Smith, R.B. (1997). Store environment and consumer purchase behavior: mediating role of consumer emotions. Psychology & Marketing, 14(4), 361-378.
Slatten, T., & Mehmetoglu, M. (2008). Antecedents and effects of emotional satisfaction on employee-perceived service quality. Managing Service Quality, 18(4), 721-746.
Solomon, M.R. (1985). Packaging the service provider. Service Industries Journal, 5, 64-71.
Tsai, W. C., & Huang, Y. M. (2002). Mechanisms linking employee affective delivery and customer behavioral intentions. Journal of Applied Psychology,87(5), 1001-1008.
Turley, L. W., & Milliman, R. E. (2000). Atmospheric effects on shopping behavior: a review of the experimental evidence. Journal of Business Research,49(2), 193-211.
Yoo, C., Park, J., & MacInnis, D. J. (1998). Effects of store characteristics and in-store emotional experiences on store attitude. Journal of Business Research,42(3), 253-263.
Westbrook, R. A. (1987). Product/consumption-based affective responses and postpurchase processes. Journal of marketing research, 24(3), 258-270.
Westbrook, R. A., & Oliver, R. L. (1991). The dimensionality of consumption emotion patterns and consumer satisfaction. Journal of consumer research,18(1), 84-91.
White, C., & Yu, Y. T. (2005). Satisfaction emotions and consumer behavioral intentions. Journal of Services Marketing, 19(6), 411-420.
Yalch, R. F., & Spangenberg, E. R. (2000). The effects of music in a retail setting on real and perceived shopping times. Journal of business Research,49(2), 139-147.
Yu, Y. T., & Dean, A. (2001). The contribution of emotional satisfaction to consumer loyalty. International journal of service industry Management, 12(3), 234-250.
Yüksel, A. (2007). Tourist shopping habitat: Effects on emotions, shopping value and behaviours. Tourism management, 28(1), 58-69.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. The Journal of Marketing, 52, 2-22.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of marketing, 60(2), 31-46.
Babin, B. J., & Attaway, J. S. (2000). Atmospheric affect as a tool for creating value and gaining share of customer. Journal of Business Research, 49(2), 91-99.
Babin, B. J., Lee, Y. K., Kim, E. J., & Griffin, M. (2005). Modeling consumer satisfaction and word-of-mouth: restaurant patronage in Korea. Journal of Services Marketing, 19(3), 133-139.
Bagozzi, R. P., Gopinath, M., & Nyer, P. U. (1999). The role of emotions in marketing. Journal of the Academy of Marketing Science, 27(2), 184-206.
Baker, J., Parasuraman, A., Grewal, D., & Voss, G. B. (2002). The influence of multiple store environment cues on perceived merchandise value and patronage intentions. Journal of marketing, 66(2), 120-141.
Baker, J., Levy, M., & Grewal, D. (1992). An experimental approach to making retail store environmental decisions. Journal of retailing, 68, 445-460.
Baker. J. (1986). The Role of the Environment in Marketing Services: The Consumer Perspective, in The Services Challenge: Integrating for Competitive Advantage, John A. Czepiel, Carole. A. Congram, and James Shanahan, eds., American Marketing Association, Chi-cago, IL., pp. 79-84.
Bigné, J. E., Mattila, A. S., & Andreu, L. (2008). The impact of experiential consumption cognitions and emotions on behavioral intentions. Journal of Services Marketing, 22(4), 303-315.
Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of marketing, 56(2). 57-71.
Buttle, F. A. (1998). Word of mouth: understanding and managing referral marketing. Journal of strategic marketing, 6(3), 241-254.
Cronin, J. J., & Morris, M. H. (1989). Satisfying customer expectations: the effect on conflict and repurchase intentions in industrial marketing channels. Journal of the Academy of Marketing Science, 17(1), 41-49.
Cronin Jr, J. J., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-218.
d & apos; Astous, A. (2000). Irritating aspects of the shopping environment. Journal of Business Research, 49(2), 149-156.
Derbaix, C., & Vanhamme, J. (2003). Inducing word-of-mouth by eliciting surprise–a pilot investigation. Journal of economic psychology, 24(1), 99-116.
Donovan, R. J., & Rossiter, J. R. (1982). Store atmosphere: an environmental psychology approach. Journal of retailing, 58(1), 34-57.
Donovan, R. J., Rossiter, J. R., Marcoolyn, G., & Nesdale, A. (1994). Store atmosphere and purchasing behavior. Journal of retailing, 70(3), 283-294.
Dubrovski, D. (2001). The role of customer satisfaction in achieving business excellence. Total Quality Management, 12(7-8), 920-925.
Eroglu, S. A., & Machleit, K. A. (1990). An empirical study of retail crowding: antecedents and consequences. Journal of Retailing, 66(2), 201-221.
Fitzgerald Bone, P., & Scholder Ellen, P. (1999). Scents in the marketplace: explaining a fraction of olfaction. Journal of Retailing, 75(2), 243-262.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research (JMR), 18(1), 39-50.
Frenzen, J., & Nakamoto, K. (1993). Structure, cooperation, and the flow of market information. Journal of Consumer Research, 20(3), 360-75.
Hair, J.F., Anderson, R.E., Tatham, R.L., & Black, W.C. (1998). Multivariate data analysis. (5th ed.). Upper Saddle River, NJ: Prentice-Hall.
Han, H., & Back, K. J. (2007). Investigating the effects of consumption emotions on customer satisfaction and repeat visit intentions in the lodging industry. Journal of Hospitality & Leisure Marketing, 15(3), 5-30.
Hansen, K. V., Jensen, ?., & Gustafsson, I. B. (2005). The meal experiences of ? la carte restaurant customers. Scandinavian Journal of Hospitality and Tourism, 5(2), 135-151.
Hanzaee, K. H., & Khanzadeh, M. (2011). Investigation of the effect of consumption emotions on satisfaction and word of mouth communications.Middle-East Journal of Scientific Research, 9(5), 566-571.
Haemoon, O. (2000). Diners & apos; perceptions of quality, value, and satisfaction: A practical viewpoint. The Cornell Hotel and Restaurant Administration Quarterly,41(3), 58-5.
Harris, L. C., & Ezeh, C. (2008). Servicescape and loyalty intentions: an empirical investigation. European Journal of Marketing, 42(3/4), 390-422.
Hui, M. K., & Bateson, J. E. (1991). Perceived control and the effects of crowding and consumer choice on the service experience. Journal of Consumer Research, 18(2), 174-84.
Izard, C.E. (1977). Human Emotions. Plenum Press, New York, NY.
Jang, S. S., & Namkung, Y. (2009). Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants. Journal of Business Research, 62(4), 451-460.
Kotler, P. (1973). Atmospherics as a marketing tool. Journal of retailing, 49(4), 48-64.
Ladhari, R. (2007). The effect of consumption emotions on satisfaction and word?of?mouth communications. Psychology & Marketing, 24(12), 1085-1108.
Lassar, W., Mittal, B., & Sharma, A. (1995). Measuring customer-based brand equity. Journal of consumer marketing, 12(4), 11-19.
Mattila, A. S., & Wirtz, J. (2001). Congruency of scent and music as a driver of in-store evaluations and behavior. Journal of Retailing, 77(2), 273-289.
Mehrabian, A., & Russell, J.A. (1974). An Approach to Environmental Psychology. MIT Press, Cambridge, MA.
Molinari, L. K., Abratt, R., & Dion, P. (2008). Satisfaction, quality and value and effects on repurchase and positive word-of-mouth behavioral intentions in a B2B services context. Journal of Services Marketing, 22(5), 363-373.
Mossberg, L. (2007). A skape opplevelser – Fra OK til WOW [Creating Experiences: From OK to WOW], Fagbokforlaget Vigmostad & Bjerke AS, Oslo.
Namasivayam, K., & Mattila, A. S. (2007). Accounting for the joint effects of the servicescape and service exchange on consumers’ satisfaction evaluations. Journal of Hospitality & Tourism Research, 31(1), 3-18.
Nsairi, Z. B. (2012). Managing browsing experience in retail stores through perceived value: implications for retailers. International Journal of Retail & Distribution Management, 40(9), 676-698.
Naumann, E. (1995). Creating customer value. Cincinnati, OH: Thompson Executive Press.
Nunnally, J.C. (1978). Psychometric Theory, McGraw-Hill, New York, NY.
Obermiller, C., & Bitner, M. (1989). Store atmosphere: Peripheral cue for product evaluation. American Psychological Association Annual Conference Proceedings, Consumer Psychology Division, Da- vid C. Stewart, ed., American Psychological Association. Washing ton, DC. 52-53.
Oliver, R. L. (1993). Cognitive, affective and attributes of the satisfaction response. Journal of consumer research, 20(2), 418-430.
Oliver, R. L. (1999). Whence consumer loyalty?. Journal of marketing, 63(4), 33-44.
Pine, B.J., & Gilmore, J.H. (1998). Welcome to the experience economy. Harvard Business Review, 76 (4), 97- 105.
Rubis, L. (1998). Show and tell. Human Resources Magazine, April.110-117.
Ruiz, J. P., Chebat, J. C., & Hansen, P. (2004). Another trip to the mall: a segmentation study of customers based on their activities. Journal of Retailing and Consumer Services, 11(6), 333-350.
Russell, J. A. (1980). A circumplex model of affect. Journal of personality and social psychology, 39(6), 1161-1178.
Russell, J. A., & Pratt, G. (1980). A description of the affective quality attributed to environments. Journal of personality and social psychology, 38(2), 311-322.
Russell, James A. (1978): Evidence of convergent validity on the dimensions of affect. Journal of Personality and Social Psychology, 36, 1152–1168.
Ryu, K., & Jang, S. (2008). Influence of restaurants & apos; physical environments on emotion and behavioral intention. The Service Industries Journal, 28(8), 1151-1165.
Ryu, K., Han, H., & Kim, T. H. (2008). The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions. International Journal of Hospitality Management, 27(3), 459-469.
Ryu, K., Lee, H. R., & Kim, W. G. (2012). The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions. International Journal of Contemporary Hospitality Management, 24(2), 200-223.
Schmitt, B.H. (1999). Experiential Marketing: How to Get Customers to Sense, Feel, Think, Act and Relate to Your Company and Brands, Free Press, New York, NY.
Schneider, B., & Bowen, D.E. (1995), Winning the Service Game. Harvard Business School Press, Boston, MA.
Sheng, J., Lin, C., & Liang, H.Y. (2011). The influence of service environments on customer emotion and service outcomes. Managing Service Quality, 21(4), 350-372.
Sherman, E., Mathur, A., & Smith, R.B. (1997). Store environment and consumer purchase behavior: mediating role of consumer emotions. Psychology & Marketing, 14(4), 361-378.
Slatten, T., & Mehmetoglu, M. (2008). Antecedents and effects of emotional satisfaction on employee-perceived service quality. Managing Service Quality, 18(4), 721-746.
Solomon, M.R. (1985). Packaging the service provider. Service Industries Journal, 5, 64-71.
Tsai, W. C., & Huang, Y. M. (2002). Mechanisms linking employee affective delivery and customer behavioral intentions. Journal of Applied Psychology,87(5), 1001-1008.
Turley, L. W., & Milliman, R. E. (2000). Atmospheric effects on shopping behavior: a review of the experimental evidence. Journal of Business Research,49(2), 193-211.
Yoo, C., Park, J., & MacInnis, D. J. (1998). Effects of store characteristics and in-store emotional experiences on store attitude. Journal of Business Research,42(3), 253-263.
Westbrook, R. A. (1987). Product/consumption-based affective responses and postpurchase processes. Journal of marketing research, 24(3), 258-270.
Westbrook, R. A., & Oliver, R. L. (1991). The dimensionality of consumption emotion patterns and consumer satisfaction. Journal of consumer research,18(1), 84-91.
White, C., & Yu, Y. T. (2005). Satisfaction emotions and consumer behavioral intentions. Journal of Services Marketing, 19(6), 411-420.
Yalch, R. F., & Spangenberg, E. R. (2000). The effects of music in a retail setting on real and perceived shopping times. Journal of business Research,49(2), 139-147.
Yu, Y. T., & Dean, A. (2001). The contribution of emotional satisfaction to consumer loyalty. International journal of service industry Management, 12(3), 234-250.
Yüksel, A. (2007). Tourist shopping habitat: Effects on emotions, shopping value and behaviours. Tourism management, 28(1), 58-69.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. The Journal of Marketing, 52, 2-22.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of marketing, 60(2), 31-46.