How to cite this paper
Hanzaee, K & Javanbakht, A. (2013). The effects of shopping environment on consumption emotions, perceived values and behavioral intentions.Management Science Letters , 3(9), 2501-2512.
Refrences
Babin, B.J., Lee, Y.K., Kim E.J., & Griffin, M. (2005). Modeling consumer satisfaction and word-of-mouth: restaurant patronage in Korea. Journal of Services Marketing, 19(3),133-39.
Barsky, J., & Nash, L. (2002). Evoking emotion: affective keys to hotel loyalty. Cornell Hotel and Restaurant Administration Quarterly, 4, 39-46.
Bigne, J.E., Andreu, L., & Gnoth, J. (2005). The Theme Park Experience: An Analysis of Pleasure, Arousal and Satisfaction. Tourism Management, 26, 833-844.
Bitner, M.J. (1992). Servicescapes: the impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57-71.
Campo, S., & Yague, M.J. (2009). Exploring non-linear effects of determinants on tourists’ satisfaction. International Journal of Culture, Tourism and Hospitality Research, 3, 127-138.
Cardoso, P.R., & Pinto, S.C. (2010). Hedonic and utilitarian shopping motivations among Portuguese young adult consumers. International Journal of Retail & Distribution Management, 38, 538-558.
Cataluna, F.J.R., & Ruiz, D.M. (2010). Customers’ perceptions about concerts and CDs. Management Decision, 48, 1410-1421.
Chebat, J.C., & Michon, R. (2003). Impact of ambient odors on mall shoppers’ emotions, cognition, and spending: a test of competitive causal theories. Journal of Business Research, 56, 529-39.
Chen, P.T., & Hu, H.H. (2010). How determinant attributes of service quality influence customer-perceived value An empirical investigation of the Australian coffee outlet industry. International Journal of Contemporary Hospitality Management, 22, 535-551.
Consuegra, D.M., Molina, A., & Esteban, A. (2007). An integrated model of price, satisfaction and loyaty: an empirical analysis in the service sector. Journal of Product & Brand Management, 16, 459-68.
Countryman, C.C. & Jang, S. (2006), The effects of atmospheric elements on customer impression: the case of hotel lobbies. International Journal of Contemporary Hospitality Management. 18, 534-45.
Cronin, J.J., Brady, M.K & Hult, G.T.M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-217.
d & apos; Astous, A. (2000). Irritating aspects of the shopping environment. Journal of Business Research. 49(2), 149-156.
Donovan, R.J and Rossiter, J.R. (1982). Store atmosphere: an environmental psychology approach. Journal of Retailing. 58(1), 34-57.
Donovan, R.J., Rossiter, J.R., Marcoolyn, G. and Nesdale, A. (1994). Store atmosphere and purchase behavior. Journal of Retailing. 70(3), 283-294.
Espejel, J., Fandos, C., & Flavia´n, C. (2008). Consumer Satisfaction: A Key Factor of Consumer Loyalty and Buying Intention of a PDO Food Product. British Food Journal, 110, 865-881.
Grewal, D., Baker, J., Levy, M. & Voss, G.B. (2003), The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores. Journal of Retailing. 79, 259-68.
Han, H., & Back, K.J. (2007). Investigating the Effects of Consumption Emotions on Customer satisfaction and repeat visit Intentions in the lodging Industry. Journal of Hospitality Marketing & Management. 15, 5-30.
Hnzaee, K.H., Bigdeli, F., Khanzadeh, M & Javanbakht, A. (2012). Assessing Patients Behavioral Intentions through Service Quality and Perceived Value. Journal of Basic Applied Science Research, 2(10), 10686-10692.
Jang, S and Namkung, Y. (2009). Perceived quality, emotions, and behavioral intentions: application of an extended Mehrabian–Russell model to restaurants. Journal of Business Research, 62(4), 451-460.
Kumar, A., & Lim, L. (2008). Age differences in mobile service perceptions: comparison of Generation Y and baby boomers. Journal of Services Marketing, 22(7), 568–577
Ladhari, L. (2007). The effect of consumption emotion on satisfaction and word of mouth communication. Psychology & Marketing, 12, 1085-1108.
Law, A.K.Y., & Zhao, Y.V.H.X. (2004). Modeling repurchase frequency and customer satisfaction for fast food outlets. International Journal of Quality & Reliability Management, 21, 545-563.
Lin, J.S.C., & Liang, H.Y. (2011). The Influence of Service Invironments on Customer Emotion and Service Outcomes. Managing Service Quality, 21, 350-372.
Martin, D., O’Neill, M., Hubbard, S., & Palmer, A. (2008). The role of emotion in explaining consumer satisfaction and future behavioral intention. Journal of Services Marketing, 3, 224-36.
Mattila, A.S., & Wirtz, J. (2001). Congruency of scent and music as a driver of in-store evaluations and behavior. Journal of Retailing, 77, 273-289.
Mehrabian, A., & Russell, J.A. (1974). An Approach to Environmental Psychology. MIT Press, Cambridge, MA.
Michon, R., Yu, H., Smith, D.R., & Chebat, J.C. (2008). The influence of mall environment on female fashion shoppers’ value and behavior. Journal of Fashion Marketing and Management. 12, 456-468.
Moraga, M.E., Parraga, A.Z.V., & Gonzalez, J.Z. (2008). Customer satisfaction and loyalty: start with the product, culminate with the brand. Journal of Consumer Marketing, 25(5), 302–313.
Nunnally J.C. (1978). Psychometric theory. McGraw-Hill, New York, NY.
Oliver, R.L. (1980). A Cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17, 460–469.
Oliver, R.L. (1997). Satisfaction. A behavioral perspective on the consumer. Singapore: McGraw-Hill.
Phillips, D.M., & Baumgartner, H. (2002). The role of consumption emotions in the satisfaction response. Journal of Consumer Psychology, 12(3), 243–252.
Rintamaki, T., Kanto, A., Kuusela, H., & Spence, M.T. (2006). Decomposing the value of department store shopping into utilitarian, hedonic and social dimensions. International Journal of Retail & Distribution Management, 34, 6-24.
Roos, I., & Friman, M. (2008). Emotional experiences in customer relationships – a telecommunication study. International Journal of Service Industry Management. 19, 281-301.
Ryu, K., Han, H., & Jang, S. (2010). Relationships Among Hedonic and Utilitarian Values, Satisfaction and Behavioral Intentions in the Fast-Casual Restaurant Industry. International Journal of Contemporary Hospitality Management, 22(3), 416-432.
Ryu, K., & Jang, S. (2008). Influence of restaurants’ physical environments on emotion and behavioral intention, The Service Industries Journal. 28(8), 1151-1165.
Richins, M.L. (1997). Measuring emotions in the consumption experience. Journal of Consumer Research, 24,127-46.
Saraniemi, S. (2010). Destination brand identity development and value system. Tourism Review. 65, 52-60.
Trasorras, R.,Weinstein, A., & Abratt, R. (2009). Value, Satisfaction, Loyalty and Retention in Professional Services. Marketing Intelligence & Planning. 27, 615-632.
Turley, L.W., & Milliman, R.E. (2000). Atmospheric Effects on Shopping Behavior: A Review of the Experimental Evidence. Journal of Business Research, 49, 193-211.
Williams, P., & Soutar, G.N. (2009). Value, satisfaction and behavioral intentions in an adventure tourism context, Annals of Tourism Research. 36, 413–438.
Wu, C.H.J., & Liang, R.D. (2009), Effect of Experiential Value on Customer Satisfaction with Service Encounters in Luxury-Hotel Restaurants. International Journal of Hospitality Managementm 28, 586-93.
Yuksel, A. (2007). Tourist shopping habitat: Effects on emotions, shopping value and behaviors. Tourism Management, 28, 58-69.
Zeithaml, V.A., Berry, L.L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31-46.
Barsky, J., & Nash, L. (2002). Evoking emotion: affective keys to hotel loyalty. Cornell Hotel and Restaurant Administration Quarterly, 4, 39-46.
Bigne, J.E., Andreu, L., & Gnoth, J. (2005). The Theme Park Experience: An Analysis of Pleasure, Arousal and Satisfaction. Tourism Management, 26, 833-844.
Bitner, M.J. (1992). Servicescapes: the impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57-71.
Campo, S., & Yague, M.J. (2009). Exploring non-linear effects of determinants on tourists’ satisfaction. International Journal of Culture, Tourism and Hospitality Research, 3, 127-138.
Cardoso, P.R., & Pinto, S.C. (2010). Hedonic and utilitarian shopping motivations among Portuguese young adult consumers. International Journal of Retail & Distribution Management, 38, 538-558.
Cataluna, F.J.R., & Ruiz, D.M. (2010). Customers’ perceptions about concerts and CDs. Management Decision, 48, 1410-1421.
Chebat, J.C., & Michon, R. (2003). Impact of ambient odors on mall shoppers’ emotions, cognition, and spending: a test of competitive causal theories. Journal of Business Research, 56, 529-39.
Chen, P.T., & Hu, H.H. (2010). How determinant attributes of service quality influence customer-perceived value An empirical investigation of the Australian coffee outlet industry. International Journal of Contemporary Hospitality Management, 22, 535-551.
Consuegra, D.M., Molina, A., & Esteban, A. (2007). An integrated model of price, satisfaction and loyaty: an empirical analysis in the service sector. Journal of Product & Brand Management, 16, 459-68.
Countryman, C.C. & Jang, S. (2006), The effects of atmospheric elements on customer impression: the case of hotel lobbies. International Journal of Contemporary Hospitality Management. 18, 534-45.
Cronin, J.J., Brady, M.K & Hult, G.T.M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-217.
d & apos; Astous, A. (2000). Irritating aspects of the shopping environment. Journal of Business Research. 49(2), 149-156.
Donovan, R.J and Rossiter, J.R. (1982). Store atmosphere: an environmental psychology approach. Journal of Retailing. 58(1), 34-57.
Donovan, R.J., Rossiter, J.R., Marcoolyn, G. and Nesdale, A. (1994). Store atmosphere and purchase behavior. Journal of Retailing. 70(3), 283-294.
Espejel, J., Fandos, C., & Flavia´n, C. (2008). Consumer Satisfaction: A Key Factor of Consumer Loyalty and Buying Intention of a PDO Food Product. British Food Journal, 110, 865-881.
Grewal, D., Baker, J., Levy, M. & Voss, G.B. (2003), The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores. Journal of Retailing. 79, 259-68.
Han, H., & Back, K.J. (2007). Investigating the Effects of Consumption Emotions on Customer satisfaction and repeat visit Intentions in the lodging Industry. Journal of Hospitality Marketing & Management. 15, 5-30.
Hnzaee, K.H., Bigdeli, F., Khanzadeh, M & Javanbakht, A. (2012). Assessing Patients Behavioral Intentions through Service Quality and Perceived Value. Journal of Basic Applied Science Research, 2(10), 10686-10692.
Jang, S and Namkung, Y. (2009). Perceived quality, emotions, and behavioral intentions: application of an extended Mehrabian–Russell model to restaurants. Journal of Business Research, 62(4), 451-460.
Kumar, A., & Lim, L. (2008). Age differences in mobile service perceptions: comparison of Generation Y and baby boomers. Journal of Services Marketing, 22(7), 568–577
Ladhari, L. (2007). The effect of consumption emotion on satisfaction and word of mouth communication. Psychology & Marketing, 12, 1085-1108.
Law, A.K.Y., & Zhao, Y.V.H.X. (2004). Modeling repurchase frequency and customer satisfaction for fast food outlets. International Journal of Quality & Reliability Management, 21, 545-563.
Lin, J.S.C., & Liang, H.Y. (2011). The Influence of Service Invironments on Customer Emotion and Service Outcomes. Managing Service Quality, 21, 350-372.
Martin, D., O’Neill, M., Hubbard, S., & Palmer, A. (2008). The role of emotion in explaining consumer satisfaction and future behavioral intention. Journal of Services Marketing, 3, 224-36.
Mattila, A.S., & Wirtz, J. (2001). Congruency of scent and music as a driver of in-store evaluations and behavior. Journal of Retailing, 77, 273-289.
Mehrabian, A., & Russell, J.A. (1974). An Approach to Environmental Psychology. MIT Press, Cambridge, MA.
Michon, R., Yu, H., Smith, D.R., & Chebat, J.C. (2008). The influence of mall environment on female fashion shoppers’ value and behavior. Journal of Fashion Marketing and Management. 12, 456-468.
Moraga, M.E., Parraga, A.Z.V., & Gonzalez, J.Z. (2008). Customer satisfaction and loyalty: start with the product, culminate with the brand. Journal of Consumer Marketing, 25(5), 302–313.
Nunnally J.C. (1978). Psychometric theory. McGraw-Hill, New York, NY.
Oliver, R.L. (1980). A Cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17, 460–469.
Oliver, R.L. (1997). Satisfaction. A behavioral perspective on the consumer. Singapore: McGraw-Hill.
Phillips, D.M., & Baumgartner, H. (2002). The role of consumption emotions in the satisfaction response. Journal of Consumer Psychology, 12(3), 243–252.
Rintamaki, T., Kanto, A., Kuusela, H., & Spence, M.T. (2006). Decomposing the value of department store shopping into utilitarian, hedonic and social dimensions. International Journal of Retail & Distribution Management, 34, 6-24.
Roos, I., & Friman, M. (2008). Emotional experiences in customer relationships – a telecommunication study. International Journal of Service Industry Management. 19, 281-301.
Ryu, K., Han, H., & Jang, S. (2010). Relationships Among Hedonic and Utilitarian Values, Satisfaction and Behavioral Intentions in the Fast-Casual Restaurant Industry. International Journal of Contemporary Hospitality Management, 22(3), 416-432.
Ryu, K., & Jang, S. (2008). Influence of restaurants’ physical environments on emotion and behavioral intention, The Service Industries Journal. 28(8), 1151-1165.
Richins, M.L. (1997). Measuring emotions in the consumption experience. Journal of Consumer Research, 24,127-46.
Saraniemi, S. (2010). Destination brand identity development and value system. Tourism Review. 65, 52-60.
Trasorras, R.,Weinstein, A., & Abratt, R. (2009). Value, Satisfaction, Loyalty and Retention in Professional Services. Marketing Intelligence & Planning. 27, 615-632.
Turley, L.W., & Milliman, R.E. (2000). Atmospheric Effects on Shopping Behavior: A Review of the Experimental Evidence. Journal of Business Research, 49, 193-211.
Williams, P., & Soutar, G.N. (2009). Value, satisfaction and behavioral intentions in an adventure tourism context, Annals of Tourism Research. 36, 413–438.
Wu, C.H.J., & Liang, R.D. (2009), Effect of Experiential Value on Customer Satisfaction with Service Encounters in Luxury-Hotel Restaurants. International Journal of Hospitality Managementm 28, 586-93.
Yuksel, A. (2007). Tourist shopping habitat: Effects on emotions, shopping value and behaviors. Tourism Management, 28, 58-69.
Zeithaml, V.A., Berry, L.L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31-46.