How to cite this paper
Hosseini, S., Mosayebi, A & Khorram, J. (2013). Investigating the effect of emotional and social stimulants of store atmosphere and prices on the customers' satisfaction and loyalty.Management Science Letters , 3(6), 1521-1528.
Refrences
Areni, C. S., & Kim, D. (1993). The influence of background music on shopping behavior: classical versus
top-forty music in a wine store. Advances in consumer research, 20(1), 336-340.
Babin, B. J., & Attaway, J. S. (2000). Atmospheric affect as a tool for creating value and gaining share of
customer. Journal of Business Research, 49(2), 91-99.
Baker, J. (1986). The role of the environment in marketing services: the consumer perspective. The services
challenge: Integrating for competitive advantage, 79-84.
Baker, J., Parasuraman, A., Grewal, D., & Voss, G. B. (2002). The influence of multiple store environment
cues on perceived merchandise value and patronage intentions. The Journal of Marketing, 120-141.
Belk, R. W. (1975). Situational variables and consumer behavior. Journal of Consumer research, 157-164.
Barry, B. (2003). Retail management: a strategic approach. Pearson Education India.
Bitner, M. J. (1992). Servicescapes: the impact of physical surroundings on customers and employees. The
Journal of Marketing, 57-71.
Chen, H. S., & Hsieh, T. (2011). The effect of atmosphere on customer perceptions and customer behavior
responses in chain store supermarkets. African Journal of Business Management, 5(24), 54-66.
Cronin Jr, J. J., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer
satisfaction on consumer behavioral intentions in service environments. Journal of retailing, 76(2), 193-
218.
Eggert, A., & Ulaga, W. (2002). Customer perceived value: a substitute for satisfaction in business
markets?. Journal of Business & industrial marketing,17(2/3), 107-118.
Faullant, R., Matzler, K., & Mooradian, T. A. (2011). Personality, basic emotions, and satisfaction: Primary
emotions in the mountaineering experience. Tourism Management, 32(6), 1423-1430.
Holbrook, M.B. (1996). Consumer value: a framework for analysis and research. Advanced Consumer
Resources, 23(1), 138-142.
Hul, M. K., Dube, L., & Chebat, J. C. (1997). The impact of music on consumers & apos; reactions to waiting for
services. Journal of Retailing, 73(1), 87-104.
Imani, M. (2010). Investigating the factors that influence on experience and satisfaction in retail store industry,
Tarbiyat Modares university.
Kaltcheva, V. D., & Weitz, B. A. (2006). When should a retailer create an exciting store
environment?. Journal of Marketing, 70(1), 107-118.
Kalwani, M. U., Yim, C. K., Rinne, H. J., & Sugita, Y. (1990). A price expectations model of customer brand
choice. Journal of Marketing research, 251-262.
Krishnamurthi, L., Mazumdar, T., & Raj, S. P. (1992). Asymmetric response to price in consumer brand
choice and purchase quantity decisions. Journal of Consumer Research, 387-400.
Ladhari, R. (2007). The effect of consumption emotions on satisfaction and word?of?mouth
communications. Psychology & Marketing, 24(12), 1085-1108.
Lai, F., Griffin, M., & Babin, B. J. (2009). How quality, value, image, and satisfaction create loyalty at a
Chinese telecom. Journal of Business Research, 62(10), 980-986.
Laros, F. J., & Steenkamp, J. B. E. (2005). Emotions in consumer behavior: a hierarchical approach. Journal of
business Research, 58(10), 1437-1445.
Lattin, J. M., & Bucklin, R. E. (1989). Reference effects of price and promotion on brand choice
behavior. Journal of Marketing research, 299-310.
Mano, H., & Oliver, R. L. (1993). Assessing the dimensionality and structure of the consumption experience:
evaluation, feeling, and satisfaction. Journal of Consumer research, 451-466.
Mehrabian, A., & Russell, J. A. (1974). An approach to environmental psychology (Vol. 11). Cambridge, MA:
MIT press.
Milliman, R. E. (1982). Using background music to affect the behavior of supermarket shoppers. The Journal
of Marketing, 46, 86-91.
Rajendran, K. N., & Tellis, G. (1994). Contextual and temporal components of reference price. Journal of
Marketing, 58, 22-34.
Richins, M. L. (1997). Measuring emotions in the consumption experience.Journal of consumer
research, 24(2), 127-146.
Ritzer, G. (2004). Enchanting a disenchanted world: Revolutionizing the means of consumption. Sage
Publications, Incorporated.
Russell, J. A., & Barrett, L. F. (1999). Core affect, prototypical emotional episodes, and other things called
emotion: Dissecting the elephant. Journal of personality and social psychology, 76(5), 805-819.
Sherman, E., Mathur, A., & Smith, R. B. (1997). Store environment and consumer purchase behavior:
mediating role of consumer emotions. Psychology & Marketing, 14(4), 361-378.
Shirai, M. (2009). Investigation of emotional responses to an unexpected price.Australasian Marketing Journal
(AMJ), 17(1), 2-8.
Spangenberg, E. R., Crowley, A. E., & Henderson, P. W. (1996). Improving the store environment: do
olfactory cues affect evaluations and behaviors?. The Journal of Marketing, 60(2), 67-80.
Swinyard, W. R. (1993). The effects of mood, involvement, and quality of store experience on shopping
intentions. Journal of Consumer Research, 20(2), 271-280.
Turley, L. W., & Milliman, R. E. (2000). Atmospheric effects on shopping behavior: a review of the
experimental evidence. Journal of Business Research,49(2), 193-211.
Watson, D., & Clark, L. A. (1992). Affects separable and inseparable: on the hierarchical arrangement of the
negative affects. Journal of Personality and Social Psychology, 62(3), 489-505.
Westbrook, R. A., & Oliver, R. L. (1991). The dimensionality of consumption emotion patterns and consumer
satisfaction. Journal of consumer research, 84-91.
Wirtz, J., Mattila, A. S., & Tan, R. L. (2000). The moderating role of target-arousal on the impact of affect on
satisfaction—an examination in the context of service experiences. Journal of Retailing, 76(3), 347-365.
top-forty music in a wine store. Advances in consumer research, 20(1), 336-340.
Babin, B. J., & Attaway, J. S. (2000). Atmospheric affect as a tool for creating value and gaining share of
customer. Journal of Business Research, 49(2), 91-99.
Baker, J. (1986). The role of the environment in marketing services: the consumer perspective. The services
challenge: Integrating for competitive advantage, 79-84.
Baker, J., Parasuraman, A., Grewal, D., & Voss, G. B. (2002). The influence of multiple store environment
cues on perceived merchandise value and patronage intentions. The Journal of Marketing, 120-141.
Belk, R. W. (1975). Situational variables and consumer behavior. Journal of Consumer research, 157-164.
Barry, B. (2003). Retail management: a strategic approach. Pearson Education India.
Bitner, M. J. (1992). Servicescapes: the impact of physical surroundings on customers and employees. The
Journal of Marketing, 57-71.
Chen, H. S., & Hsieh, T. (2011). The effect of atmosphere on customer perceptions and customer behavior
responses in chain store supermarkets. African Journal of Business Management, 5(24), 54-66.
Cronin Jr, J. J., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer
satisfaction on consumer behavioral intentions in service environments. Journal of retailing, 76(2), 193-
218.
Eggert, A., & Ulaga, W. (2002). Customer perceived value: a substitute for satisfaction in business
markets?. Journal of Business & industrial marketing,17(2/3), 107-118.
Faullant, R., Matzler, K., & Mooradian, T. A. (2011). Personality, basic emotions, and satisfaction: Primary
emotions in the mountaineering experience. Tourism Management, 32(6), 1423-1430.
Holbrook, M.B. (1996). Consumer value: a framework for analysis and research. Advanced Consumer
Resources, 23(1), 138-142.
Hul, M. K., Dube, L., & Chebat, J. C. (1997). The impact of music on consumers & apos; reactions to waiting for
services. Journal of Retailing, 73(1), 87-104.
Imani, M. (2010). Investigating the factors that influence on experience and satisfaction in retail store industry,
Tarbiyat Modares university.
Kaltcheva, V. D., & Weitz, B. A. (2006). When should a retailer create an exciting store
environment?. Journal of Marketing, 70(1), 107-118.
Kalwani, M. U., Yim, C. K., Rinne, H. J., & Sugita, Y. (1990). A price expectations model of customer brand
choice. Journal of Marketing research, 251-262.
Krishnamurthi, L., Mazumdar, T., & Raj, S. P. (1992). Asymmetric response to price in consumer brand
choice and purchase quantity decisions. Journal of Consumer Research, 387-400.
Ladhari, R. (2007). The effect of consumption emotions on satisfaction and word?of?mouth
communications. Psychology & Marketing, 24(12), 1085-1108.
Lai, F., Griffin, M., & Babin, B. J. (2009). How quality, value, image, and satisfaction create loyalty at a
Chinese telecom. Journal of Business Research, 62(10), 980-986.
Laros, F. J., & Steenkamp, J. B. E. (2005). Emotions in consumer behavior: a hierarchical approach. Journal of
business Research, 58(10), 1437-1445.
Lattin, J. M., & Bucklin, R. E. (1989). Reference effects of price and promotion on brand choice
behavior. Journal of Marketing research, 299-310.
Mano, H., & Oliver, R. L. (1993). Assessing the dimensionality and structure of the consumption experience:
evaluation, feeling, and satisfaction. Journal of Consumer research, 451-466.
Mehrabian, A., & Russell, J. A. (1974). An approach to environmental psychology (Vol. 11). Cambridge, MA:
MIT press.
Milliman, R. E. (1982). Using background music to affect the behavior of supermarket shoppers. The Journal
of Marketing, 46, 86-91.
Rajendran, K. N., & Tellis, G. (1994). Contextual and temporal components of reference price. Journal of
Marketing, 58, 22-34.
Richins, M. L. (1997). Measuring emotions in the consumption experience.Journal of consumer
research, 24(2), 127-146.
Ritzer, G. (2004). Enchanting a disenchanted world: Revolutionizing the means of consumption. Sage
Publications, Incorporated.
Russell, J. A., & Barrett, L. F. (1999). Core affect, prototypical emotional episodes, and other things called
emotion: Dissecting the elephant. Journal of personality and social psychology, 76(5), 805-819.
Sherman, E., Mathur, A., & Smith, R. B. (1997). Store environment and consumer purchase behavior:
mediating role of consumer emotions. Psychology & Marketing, 14(4), 361-378.
Shirai, M. (2009). Investigation of emotional responses to an unexpected price.Australasian Marketing Journal
(AMJ), 17(1), 2-8.
Spangenberg, E. R., Crowley, A. E., & Henderson, P. W. (1996). Improving the store environment: do
olfactory cues affect evaluations and behaviors?. The Journal of Marketing, 60(2), 67-80.
Swinyard, W. R. (1993). The effects of mood, involvement, and quality of store experience on shopping
intentions. Journal of Consumer Research, 20(2), 271-280.
Turley, L. W., & Milliman, R. E. (2000). Atmospheric effects on shopping behavior: a review of the
experimental evidence. Journal of Business Research,49(2), 193-211.
Watson, D., & Clark, L. A. (1992). Affects separable and inseparable: on the hierarchical arrangement of the
negative affects. Journal of Personality and Social Psychology, 62(3), 489-505.
Westbrook, R. A., & Oliver, R. L. (1991). The dimensionality of consumption emotion patterns and consumer
satisfaction. Journal of consumer research, 84-91.
Wirtz, J., Mattila, A. S., & Tan, R. L. (2000). The moderating role of target-arousal on the impact of affect on
satisfaction—an examination in the context of service experiences. Journal of Retailing, 76(3), 347-365.