Research in the field of marketing management with RBV Theory in improving business performance at river tourism objects. Entrepreneurial orientation and dynamic capability become independent variables with customer relationship management as mediation in improving business performance. Research analysis with SEM-PLS on 350 river customers in Kereng Bangkirai, Central Kalimantan, Indonesia. The research results show that entrepreneurial orientation is not directly significant to business performance, while customer relationship management is significant. Dynamic result ability is not significant to business performance and significant to customer relationship management. These results can be an introduction that business performance is very important with the role of entrepreneurial orientation and dynamic capabilities with customer relationship management mediation. Result implications can increase business capabilities with entrepreneurial oriented business strategies, dynamic capabilities and customer relationship management in improving business performance. In further research can consider market sensing capability as mediation.

This study aims to examine the impact of customer ethical perception on brand value co-creation in online transportation services through the role of serial mediation of customer-brand identification, overall satisfaction and transportation application commitment. This research was conducted on 300 generations Y and Z online transportation services users in the Province of Bali, Indonesia. Partial least square-structural equation modeling (PLS-SEM) was used for analysis purposes. It was found that customer ethical perception does not directly affect brand value co-creation. On the other hand, satisfaction mediates the influence of customer ethical perception on brand value co-creation. We then found that customer-brand identification and transportation application commitment mediate the influence of customer ethical perception on brand value co-creation serially. This study is the first to examine the role of serial mediation by using three variables namely customer-brand identification, satisfaction and transportation application commitment on the effect of customer ethical perception on brand value co-creation.

This research aimed to know both the direct and indirect contribution of cargo loading and discharging time to the Loss and gain of coal mediated by load quantity. The process of data collecting was done through secondary data taken from the loading port of Jetty in Samarinda Port and the discharging port of Muara Berau, East Kalimantan. During 2020, there was an average loss of coal cargo of as much as 56 percent. This was caused by the long waiting discharge time during the loading and discharging. Another problem was the long waiting discharge time, as many Mother Vessels, tugboats, and barges entered the Jetty port and made a density there. The research method used path analysis with the loading-discharging unit as the source of secondary data on the determining factors of load quantity and the Loss and gain of coal cargo. This research indicated that one of the dominant factors was waiting discharge time, as a problem frequently occurred when vessels would berth in the port for discharging activities. The key finding was the necessity for the competent party to pay special attention to the factors contributing to vessels’ waiting discharge time in the port by providing services as maximally as possible through human resources improvement in the form of training.

Total quality management (TQM) stresses strategy development, data collecting, and communication in order to improve the firm's discipline and quality. To be more specific, overall quality management is a management method used to achieve long-term success by focusing on consumers. Therefore, the current study examines the role of total quality management (including design development, continuous improvement, and supplier involvement) in developing supply chain management (SCM) in Jordanian companies. The present research population comprises all Jordanian companies. Using a quantitative research approach, a random sample of 210 workers in Jordanian companies was chosen for the current study. The direct effects results showed that design development, continuous improvement, and supplier involvement had a significant positive effect on supply chain management (p≤0.05).

Over the last few years, knowledge has become part of the operations, both at the productive and service level; being considered as an important resource in companies, since it can generate competitive advantage. The objective was to determine the relationship between the activities developed by the companies from Nonaka & Takeuchi's (1995) approach and the creation of qualitative and quantitative value in 150 micro-entrepreneurs from different sectors. Partial least squares regression technique was used for data analysis and the results showed a direct relationship between socialization, combination and internalization and value creation; on the other hand, the relationship between externalization and value creation was inverse. For all relationships the p-value ensured the significance of them; finally, the study proposes the generation of intra and inter-organizational relationships for the creation, dissemination and use of knowledge in companies.

The aim of this study is to identify the benefits of digital supply chain and explore the effects of these benefits of the adoption of digital supply chain. The study was conducted using data collected by a questionnaire from a sample consisting of supply chain informant employees from companies in the food industry. Three benefits were selected for the current study, which are supply chain agility, organizational performance, and supply chain risk management. The results showed that digital supply chains have numerous benefits from which these three benefits have significant positive effects on digital supply chain adoption. Therefore, it was concluded that companies’ adoption of digital supply chains depends on a bundle of benefits not only related to the supply chain itself such as supply chain agility and risk management but also incorporates the company as a whole in terms of its organizational performance. It was recommended that companies should recognize the benefits of digital supply chains and make their decisions based on the desired outcomes of DSCs.

The purpose of this study was to analyze the effects of customer satisfaction, service quality, perceived value and brand image on consumer loyalty through a quantitative method. The research was conducted in schools in Indonesia. The sample of respondents in this study were 308 of owners of Small and Medium Enterprises (SMEs). The sampling method used was simple random sampling. Data collection techniques were accomplished using online questionnaires through social media. The measurement scale in this study was a Likert scale with a range of 1-7 and data analysis was performed using structural equation modeling (SEM) with data processing software SmartPLS software. The independent variables in this study were customer satisfaction, perceived service quality, perceived value, and brand image, while the dependent variable was customer loyalty. Based on the results of the study, it was found that satisfaction has a positive and significant effect on consumer loyalty. However, perceived service quality, perceived value and brand image had no significant effects on consumer loyalty.

In literature, several core studies have addressed the effects of industries in general, and the investments in Qualified Industrial Zones (QIZ) on the environment, adding up to the pollution risks resulting from these investments. What distinguish this study is that it dealt with investments in the QIZ in Jordan and its risks on the environment beside some other sectors that participate in polluting the environment such as the production sector represented by the GDP, the population sector, and the number of vehicles used during the study period that covered 1999 to 2017. This study used the ordinary least squares (OLS) method to examine the impact of investments in QIZ on the quality of the environment and its imbalances. It’s found that there is a clear negative effect of investments in the QIZ on the environment quality in Jordan in addition to the negative impact that is not less risky on the environment created by the other sectors.

MSMEs in the ceramics industry are still experiencing a difficult period even though they have entered the post-pandemic period. Will competitive advantage be created from supply chain collaboration in terms of obtaining resource information which will ultimately create innovation and increase market demand? This research involved 200 ceramic MSMEs in Bali with the condition that the perpetrators had been running their business for more than one year, analyzed with SEM-PLS with the SmartPls processing tool. The results show that the relationship between market demands has a positive effect on competitive advantage and will give a boost to the performance of ceramics SMEs. While the collaborative relationship of innovation value does not have a positive effect on performance and competitive advantage because so far ceramic SMEs, especially photocatalysts, are still relatively new and are still running their business in one small group and no organization has yet been formed to support the acquisition of information related to the innovations to be carried out. This research also shows that the mediation of competitive advantage is the perfect mediation in creating market demand in improving the performance of MSMEs.

Blockchain technology is revolutionizing all sectors of industries including the healthcare one. Blockchain technology applications have been realized in healthcare as they have the potential to revolutionize healthcare systems. Integrating blockchain into the design of supply chain design leads to decentralizing the management of the supply chain, and, in turn, improves workflow efficiency and reduces the various security threats. Therefore, this study aimed at examining the impact of integrating blockchain technology, into supply chain practices, on supply chain transparency and resilience. By adopting the organizational information processing theory, this study developed a research model that explored the impact of blockchain technology features including data quality, smart contracts, and traceability on supply chain resilience and transparency. Furthermore, this study examined the effect of supply chain transparency on supply chain resilience. The data was collected, from healthcare industry personnel, in Jordan, using an electronic survey. In total, 215 participants responded to the questionnaire. RStudio- 2022.07.1 was used to conduct the data analysis. Results revealed that data quality significantly and positively affects supply chain transparency and resilience. In addition to that, results indicated that while smart contracts are positively related to supply chain transparency, they do not affect supply chain resilience. Also, traceability was found to be positively related supply chain transparency and resilience. Finally, it was found that blockchain-driven supply chain transparency positively impacts blockchain-driven supply chain resilience. The results imply that integrating blockchain technology into the supply chain can enhance both supply chain transparency and resilience, and, in turn, provide the supply chain the capability of recovering to its original state should it encounter disruptive events. The outcomes of this study can help supply chain managers and other stakeholders to develop strategies and tactics to best utilize blockchain technology to enhance blockchain-driven supply chain transparency and resilience.