How to cite this paper
Purnami, N., Noermijati, N., Rohman, F & Sunaryo, S. (2023). Building brand value co-creation in online transportation services: A serial mediation approach.Uncertain Supply Chain Management, 11(2), 713-724.
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Bhattacherjee, A. (2001). An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems, 32(2), 201–214. https://doi.org/10.1016/S0167-9236(01)00111-7
Blois, K. J. (1996). When Is A Relationship A “Relationship”? IMP Conference (12th), 53–64.
Bruwer, J., Cohen, J., & Kelley, K. (2019). Wine involvement interaction with dining group dynamics, group composition and consumption behavioural aspects in USA restaurants. International Journal of Wine Business Research, 31(1), 12–28.
Bush, V. D., Venable, B. T., & Bush, A. J. (2000). Ethics and marketing on the internet: Practitioners’ perceptions of societal, industry and company concerns. Journal of Business Ethics, 23(3), 237–248. https://doi.org/10.1023/A:1006202107464
Cheng, H. F., Yang, M. H., Chen, K. Y., & Chen, H. L. (2014). Measuring perceived EC ethics using a transaction-process-based approach: Scale development and validation. Electronic Commerce Research and Applications, 13(1), 1–12. https://doi.org/10.1016/j.elerap.2013.07.002
Cheung, M. F. Y., & To, W. M. (2020). The Effect of Consumer Perceptions of the Ethics of Retailers on Purchase Behavior and Word-of-Mouth: The Moderating Role of Ethical Beliefs. Journal of Business Ethics, 4(2010). https://doi.org/10.1007/s10551-020-04431-6
Clewlow, R. R., & Mishra, G. S. (2017). Disruptive Transportation: The Adoption, Utilization, and Impacts of Ride-Hailing in the United States.
Elbeltagi, I., & Agag, G. (2016). E-retailing ethics and its impact on customer satisfaction and repurchase intention: A cultural and commitment-trust theory perspective. Internet Research, 26(1), 288–310. https://doi.org/10.1108/IntR-10-2014-0244
Fatma, M., & Rahman, Z. (2017). An integrated framework to understand how consumer-perceived ethicality influences consumer hotel brand loyalty. Service Science, 9(2), 136–146. https://doi.org/10.1287/serv.2016.0166
Fauzi, A. A., & Sheng, M. L. (2020). Ride-hailing apps’ continuance intention among different consumer groups in Indonesia: the role of personal innovativeness and perceived utilitarian and hedonic value. Asia Pacific Journal of Marketing and Logistics, 33(5), 1195–1219. https://doi.org/10.1108/APJML-05-2019-0332
Fielbaum, A., & Tirachini, A. (2020). The sharing economy and the job market: the case of ride-hailing drivers in Chile. Transportation, 0123456789. https://doi.org/10.1007/s11116-020-10127-7
Fierro, J. C., Polo, I. M., & Oliván, F. J. S. (2014). From dissatisfied customers to evangelists of the firm: a study of the Spanish mobile service sector. BRQ Business Research Quarterly, 17(3), 191–204.
Fornell, C., & Larcker, D. F. (1981). Fornell, C. and Larcker, D.F. (1981), “Evaluating structural equation models with unobservable variables and.pdf. Journal of Marketing Research, XVIII(February), 39–50.
Gaski, J. F. (1999). Gaski1999_Article_DoesMarketingEthicsReallyHaveA. Journal of Business Ethics, 18, 315–334.
Ghozali, I. (2021). Partial Least Squares. Konsep, Teknik dan Aplikasi Menggunakan Program Smart PLS 3.2.9 untuk Penelitian Empiris. Badan Penerbit Universitas Diponegoro.
Gruen, T. W. (1995). The outcome set of relationship marketing in consumer markets. International Business Review, 4(4), 447–469.
Hair, J., Hult, G. T., Ringle, C., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) - Joseph F. Hair, Jr., G. Tomas M. Hult, Christian Ringle, Marko Sarstedt. In Sage.
Hajli, N., Shanmugam, M., Papagiannidis, S., Zahay, D., & Richard, M. O. (2017). Branding co-creation with members of online brand communities. Journal of Business Research, 70, 136–144. https://doi.org/10.1016/j.jbusres.2016.08.026
Hashim, K. Ft. mediating role of trust and commitment on members’ continuous knowledge sharing intention: A. commitment-trust theory perspectiveaizal, & Tan, F. B. (2015). The mediating role of trust and commitment on members’ continuous knowledge sharing intention: A commitment-trust theory perspective. International Journal of Information Management, 35(2), 145–151. https://doi.org/10.1016/j.ijinfomgt.2014.11.001
Itani, O. S. (2020). “Us” to co-create value and hate “them”: examining the interplay of consumer-brand identification, peer identification, value co-creation among consumers, competitor brand hate and individualism. In European Journal of Marketing. https://doi.org/10.1108/EJM-06-2019-0469
Javed, M. K., Degong, M., & Qadeer, T. (2019). Relation between Chinese consumers’ ethical perceptions and purchase intentions: A perspective on ethical company/brand management strategies. Asia Pacific Journal of Marketing and Logistics, 31(3), 670–690. https://doi.org/10.1108/APJML-10-2017-0254
Keller, K. L., & Kotler, P. (2016). Marketing Management. In Pearson Education.
Kim, M. J., Chung, N., & Lee, C. K. (2011). The effect of perceived trust on electronic commerce: Shopping online for tourism products and services in South Korea. Tourism Management, 32(2), 256–265. https://doi.org/10.1016/j.tourman.2010.01.011
Kleinaltenkamp, M., Plewa, C., Gudergan, S., Karpen, I. O., & Chen, T. (2017). Usage center – value cocreation in multi-actor usage processes. Journal of Service Theory and Practice, 27(4), 721–737. https://doi.org/10.1108/JSTP-04-2016-0074
Kwon Choi, B., & Moon, H. K. (2014). How an organization’s ethical climate contributes to customer satisfaction and financial performance Perceived organizational innovation perspective. European Journal of Innovation Management, 17(1 pp. 85–106).
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