This paper presents the results of an empirical study on the relationship between service recovery quality, customer satisfaction and loyalty in Vietnam’s e-retailing. Structural Equation Modelling (SEM) is applied to analyze the data collected from experienced customers in online shopping in Vietnam from November 2018 to March 2019. The results of statistical analysis indicate that interactive fairness, outcome fairness, procedural fairness significantly impact on customer satisfaction which then increases customer loyalty. This study suggests that customer’s ability to locate and interact with technical support on a website and how a company treats the customer would significantly decide satisfaction and loyalty from customer. E-retailers in developing economies should consider service recovery process as the opportunity to gain customers’ purchase intentions.

This study examines the impact of entrepreneurial orientation (EO) dimensions on the apparel industry's export performance. EO considers as innovativeness, proactiveness, and risk-taking dimensions. The determinants of export performance are firms' financial, strategic, and satisfaction levels of performance. A cross-sectional survey is carried out by providing a questionnaire to high-level managers and owners of the MLEs. Primary data of 339 treated by partial least squares (PLS-SEM) technique examines EO dimensions' impact on export performance. The findings of this study revealed that innovativeness and proactiveness positively and significantly impact export performance. However, risk-taking dimension does not affect export performance.

Research continues on supply chain management for environmentally friendly business products in supporting business continuity with strategic management in RBV theory. This study is accomplished through the health protocols and support government discourse during the COVID-19 period with a business strategy of learning, knowledge, entrepreneurship in implementing business change methods effectively and efficiently. The purpose of the study is to increase consumer satisfaction through entrepreneurial orientation, organizational learning, online marketing capabilities to get market needs and products that consumers accept and to build business strategies in resource-based business activities. The results show that entrepreneurial orientation and organizational learning significantly increased marketing capabilities and significantly increased customer satisfaction during the weak economy. Apart from that, organizational learning also significantly increases customer satisfaction. The Body Shop is a product made from environmentally friendly raw materials in a professional manner in the best processing, packaging and delivery to maintain relationships with consumers. The quantitative research method uses SPSS 23.0 and SEM AMOS 23.0 from distributing questionnaires to 100 consumers in Central Kalimantan and 100 consumers in South Kalimantan. The implication of this research is aimed at body shop companies that have outlets in Central and South Kalimantan in order to utilize technology to build business relationships and maintain consumer confidence in body shop products.

Environmental issues are most important among the current global concerns, and business activities are seen as a cause of significant threat to the environment due to environmentally non-friendly practices by various industries that cause pollution. However, the implementation of green supply chain management (GSCM) practices in developing countries like Pakistan is still inconclusive. The purpose of this paper is to investigate the impact of GSCM dimensions on economic, environmental, and social performance. The five dimensions covered in this research are green purchasing, green manufacturing and remanufacturing, environmental education, internal environmental management, and investment recovery. A survey questionnaire was prepared that consists of green practices as well as a performance indicator. Factor analysis maximum likelihood method was used to examine the survey data of Pakistani organizations. The results of this study indicate that GSCM practices have a positive impact on environmental, economic, and social performance. This research shows organizations are aware of improving their performance while adopting green supply chain practices.

The SMEs is currently experiencing many challenges, especially performance improvements. To improve performance, companies are required to increase the effective organizational learning so that it is emphasized on improving human resource development in addition to being able to overcome market uncertainty. This study examined empirically the variables of human resource development and market uncertainty by using the moderating variable of effective organizational learning to increase corporate performance. Using data from 100 SMEs in two regencies in Central Java, and carrying out using AMOS 22, the results prove that effective organizational learning moderates human resource development and market uncertainty in their activities. These results prove that human resource development is needed to improve the effective organizational learning. This study provides the best insight into human resource development, especially in the SMEs. Some of the observed causes have been discussed in this study.

The purpose of this study was to determine the role of the ideal aspects of ownership structure and capital structure in determining the uncertainty model of operational of Walmart. This type of research is an explanatory survey using qualitative and quantitative approaches. The qualitative method is carried out by descriptive analysis by conducting a field survey using a questionnaire designed in such a way. Respondents of this study were the 78 managers of the community minimart in Medan City, North Sumatera, Indonesia who were selected by purposive sampling method. Meanwhile, the quantitative method was carried out using SEM PLS analysis by analyzing the indicators of aspects of ownership structure, capital structure and dimensions of operational success. The results show that the capital structure variable had a significant effect on Walmart's operational success. Meanwhile, the ownership structure variable had no significant effect on Walmart's operational success. The novelty that is produced from this research is that the success of community self-service is determined by the capital structure. Capital is an obstacle faced by community supermarkets because with limited capital it is difficult for community supermarkets to expand their business.

The purpose of this study is to assess the influence of total quality management (TQM) dimensions on the product and process innovation perspectives of Jordanian manufacturing organizations. In this quantitative study; a questionnaire was sent to 249 randomly selected ISO 9001:2000 certified firms in different manufacturing industries in Jordan and we obtained 123 usable questionnaires. After confirming the validity and reliability of the latent variables with confirmatory and exploratory factor analyses, we examined the model and hypotheses. This search outcome confirmed the significant and positive relationship between TQM dimensions overall and product and process innovation perspectives. However, the supplier’s management failed to show a significant relationship with product and process innovation perspectives. Meaningful implications are made that building extensive and effective TQM dimensions and product and process innovation in manufacturing organizations is crucial to face with high competition and innovation in Jordan manufacturing organizations sector.

This study aims to analyze the opportunities for implementing Non-Cash Transactions (Non-Cash Applied Transactions) at Village-Owned Enterprises as the application of Enterprise Resources Planning (ERP) Theory in North Sumatra. This type of research is quantitative descriptive research. The test was carried out by using Structural Equation Modeling analysis with the Formative approach. The tool used is SmartPLS. The study population was village-owned enterprises in Simalungun, Batubara and Asahan districts, North Sumatera, Indonesia. The sampling technique was carried out by using purposive sampling method. In addition, an assessment of community perceptions of implementation was also carried out. The research variables used are supervision, provider support, banking support (support of banking facilities), human aspect, regulation, resistance, commitment and training. The training variable at Village Business Entities has a significant partial effect on the Successful Application of Non-Cash Transactions of Village Business Entities in North Sumatra. This shows that the more frequent training and assistance are held at village business entities, the easier it will be to implement non-cash transactions at village enterprises. Meanwhile, the variables of Supervision, Provider Support, Banking Support, Human Resources, Regulation, Resistance and Commitment did not have a significant effect on the success of village non-cash transactions in North Sumatra.

The objective of this study was to examine the role of green Human Resources Management (HRM) in the green supply chain (SC) and firm performance. The relationships between green HRM, green SC, lockdown, and firm performance were examined. In addition to this, the mediating role of green SC and the moderating role of lockdown was examined. The population of the study was based on the food industry of Bahrain and various companies were selected for data collection. Therefore, data were collected from the food supply companies in Bahrain. A questionnaire was used for data collection in which cluster sampling was applied. The findings of the study highlighted that green HRM has major importance for food supply companies. It has a positive role in promoting the performance of food supply companies in Bahrain. Furthermore, green SC also plays a vital contribution to the performance of food supply companies. However, COVID-19 has a negative role in firm performance. The situation of lockdown due to COVID-19 has a negative effect on the performance of these companies.

The organizational performance at public hospitals differs from the corporate sector and faces maladministration. Further, performance at public hospitals is crucial as it directly affects human lives and endeavors for accessibility to medicines and equipment. This research is designed to determine the mediating role of inventory control practices in proficiency and organizational performance at public hospitals. This paper uses a quantitative research with a survey method using multistage cluster sampling which was performed on a sample size of 200. Exploratory Factor Analysis and Confirmatory Factor Analysis validated the model for Structural Equation Modeling. The findings of this research indicate a significant positive effect and full mediation of inventory control practices between the study variables. Further, the significance indicated that competent and well-trained staff manages inventory efficiently for improved organizational performance through better service quality and reduced cost. An integrated second-order model of this research will benefit the public hospitals, healthcare industry at large, organizations managing mega structured inventory, and to the body of knowledge.