This paper presents an empirical investigation to study the effects of electronic banking devices such as automated telling machines (ATM), Point of sales (POS) and Pin Pad on profitability and market share in Iranian banking industry. The population of this study considers the information of 16 banks, five governmental and eleven private, over the period 2007-2012. Using two regression techniques, the study has detected that while Pin Pad may influence on return of assets positively, ATM and POS may not have any meaningful impact on profitability. Moreover, in our survey, none of technological facilities had a meaningful impact on market share but there was a positive and meaningful relationship between bank size and market share.
During the past two decades, there have been tremendous changes on development of information technology (IT). People may do their daily activities using different IT based products such as email, search engines, video conferences, etc. This paper presents an empirical investigation to study the relationship between IT facilities and knowledge management lifecycle components including, knowledge generation, knowledge acquisition, knowledge storage, knowledge transmission and knowledge usage. The study has accomplished among 150 randomly selected people who work for social security organization in city of Esfahan, Iran. Using structural equation modeling, the study has determined that there were positive and meaningful relationship between IT facilities and all components of knowledge management lifecycle.
This study tries to examine the roles of information technology (IT) and organizational culture in selecting an organization’s strategy using statistical methods. It is an applied and descriptive-perceptual approach. The study chooses a sample of 171 employees of Grand Tehran Municipality to examine different hypotheses of the survey. Using Pearson correlation test as well as regression analysis, the study concludes that there were some meaningful relationships between IT and selection of an organizational strategy and organizational culture, choice and significance of such strategy. Moreover, the study detected that IT and organizational culture could positively and considerably influence on such a strategy.
A flat organization is a firm that has an organizational structure with few or no levels of middle management between employee and executives. The idea is to take advantage of well-trained workers when they are more directly involved in the decision making process, rather than closely supervised by various layers of management. This paper presents an empirical investigation to determine critical success factors on building information technology (IT) based flat organization in a case study of banking industry. Using principal component analysis, the study applies factor analysis for two internal and external factors. In terms of internal factors, there are three factors including Processes and the electronic decision making, Teaching and Electronic Learning and Work in IT. In addition, the study has detected four factors including Electronic Supply, IT structure, Appropriate IT usage and Electronic Communication.
Strategic planning is one of the most popular methods for setting up long-term objectives, which normally deals with various criteria. The Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) is a multi-criteria decision analysis method for ranking different alternatives based on various criteria. The method has been widely used among practitioners in different industries. This paper presents an empirical investigation to rank different business development strategies for information technology improvement. The study considers five different strategies including Critical Success Factors Analysis, Business Systems Planning, Porter & apos; s forces model, SWOT analysis, Value chain Analysis and MIN and rank them based on TOPSIS technique. The results of the implementation of TOPSIS has indicated that MIN method is ranked first as the most important factor followed by Business Systems Planning, Porter & apos; s forces model, Value chain Analysis, SWOT and CSF for development of strategic planning for information technology in municipality organization.
This research analyzes the effects of Information Technology (IT) on Supply Chain Integration (SCI) through ERP mediator by proposing a conceptual model among these components. We also hypothesize that three constructs of IT influence on enterprise resource planning (ERP) success and one construct of ERP success influences on SCI. To clarify the relationships among the constructs, structural equation model (SEM) is conducted to examine the model fit and seven hypotheses. The data was collected from three Iranian firms through questionnaire with 23 questions adopted by past researches. The results confirmed that top management support of IT and employees’ general IT skills factors of IT enhance ERP success, and ERP success positively influences on Supply Chain Integration, so these two IT factors influence Supply Chain Integration through ERP success. Our data unsupported negative impact of satisfaction with legacy IT system on ERP success.
This paper performs an investigation on measuring the effect of different factors on customer relationship management (CRM) for different branches of an Iranian banks located in various regions of city of Tehran, Iran. The proposed study selects a sample of 275 managers and using structural equation modeling examines the effects of five variables including CRM knowledge, employment’s information technology skills, specialty, strategic use, CRM performance on the performance of CRM. Cronbach alpha has been calculated for the questionnaire as 0.881, which is well above the minimum acceptable level. The survey has concluded that there were meaningful relationships between all four mentioned variables and performance of CRM. In other words, knowledge and information technology influence on improving employments’ skills, which increase strategic use of CRM components and this would improve CRM performance.
Information technology plays essential role on the success of organizations; it eases the access on information, reduces time on reaching the necessary information and builds a better communication among different groups of an organization. This paper performed an empirical investigation to find the effects of information technology on strategic management in one of Iranian automakers in after sales services in Iranian auto industry. The proposed study designed questionnaire and distributed among some experts and using t-student test examined the effect of information technology on various factors. The study design a questionnaire in Likert scale and distributes it among some experts and using some statistical observation measures the effects of information technology on various factors. The results have confirmed that information technology influenced on strategy execution and control policy.
The adoption of information technology (IT) along with supply chain management (SCM) has become increasingly a necessity among most businesses. This enhances supply chain (SC) performance and helps companies achieve the organizational competitiveness. IT systems capture and analyze information and enable management to make decisions by considering a global scope across the entire SC. This paper reviews the existing literature on IT in SCM and considers pertinent criteria. Using principal component analysis (PCA) of factor analysis (FA), a number of related criteria are divided into smaller groups. Finally, SC managers can develop an IT portfolio in SCM using mean values of few extracted components on the relevance –emergency matrix. A numerical example is provided to explain details of the proposed method.
These days, we see a tremendous change on business units through implementation of information technology equipment. The recent advances on technology have revolutionized technology and people start creating new ideas based on these advances. In this paper, we present an empirical study to investigate the impact of two internal and external factors on dynamic organizational skills through information technology equipment. The study uses a sample of 52 experts and using a questionnaire, we gather their insight about the proposed study. Structural equation modeling has been implemented and the results confirm that both internal and external factors influence dynamic organizational skills through information technology equipment. The study also uses freedman test to rank the factors and the results show that communication is the most important factor (4.41), followed by process (4.03), knowledge implementation (2.79), decision making (2.54) and human resources (1.22) is the last important factor.