Amidst rivalry and intricate value networks the relationship between Supply Chain Management (SCM) and Total Quality Management (TQM) has emerged as a fundamental element of contemporary operational strategies and is essential for securing long-term competitive benefits. This bibliometric analysis methodically charts the framework and research directions within this crucial overlap. Drawing on a collection of 371 publications from the Scopus database, this study offers an in-depth summary of the discipline's progression from 1994, to 2025. The study indicates a developed research area that has seen a significant rise in scholarly attention with the number of publications increasing more than threefold since 2017. Major contributions are regionally clustered with the USA, India and China standing out as the leading contributors. A thematic keyword map uncovers the fields framework: 'Total Quality Management' and 'Supply Chain Management' serve as central driving themes propelling the research. These are underpinned by fundamental themes, like 'sustainability'. The analysis also indicates an evolution in terminology, with older concepts like 'just in time' now appearing as declining themes, superseded by more integrated frameworks. This survey serves as a valuable resource for researchers and practitioners by providing a data-driven landscape of the field's foundational pillars, dominant topics, and future research trajectories.

Effective application of tools and techniques is critical for successful Total Quality Management (TQM) implementation. The influence of organization profile on the application of TQM tools and techniques and outcomes is investigated in Indian organizations. Correlation analysis and ANalysis Of VAriance (ANOVA) are utilized for the research. Tools and techniques are found having significant relation to the outcomes of implementation. Organization’s age, size, and turnover significantly influenced the TQM results. Organization’s size and turnover significantly influenced the application of tools and techniques. The study suggests taking the organization profile into consideration for effective implementation. Further research can be conducted in other countries.

This paper seeks to examine the relationship between determinants of blood transfusion sustainability (BTS) that is master production scheduling (MPS) and total quality management (TQM) of Uganda. The study was founded on four objectives. The study looked at the direct relationship between MPS and the BTS, direct relationship between MPS and TQM, direct relationship between TQM and BTS. It also assessed how TQM mediated the direct relationship between MPS and BTS. The study used a quantitative method. A survey questionnaire was administered to collect data from 367 staff of regional blood banks and government university teaching hospital blood banks; and 213 were found to be usable. The main analysis was done using structural equation modeling. The study found that MPS had a positive and significant relationship with the BTS. The study found that the relationship between MPS and TQM was positive and significant. The study also found that the relationship between TQM and BTS was positive and significant. The study concluded that the effect of MPS on BTS was not mediated by TQM. It was recommended that blood banks seeking to achieve transfusion sustainability must invest in understanding the sector in which they operate. This includes understanding the blood demand requirement, customer focus, people involvement and timely delivery. The various stakeholders in the blood supply chain i.e. blood banks, hospital blood banks, funding agents, ministry of health, must also integrate to enhance the transfusion sustainability. Blood banks performance measures essentially timely delivery was very critical for saving lives of patients in need of blood. The study has provided a new conceptual framework that investigates the TQM mediating effect on the relationship of MPS and BTS, and thus can serve as an incentive for more research to be conducted in this regard in blood banks of different developing countries. The authors also proposed identifying the effect of other TQM factors such as process management, system management, supplier relationship and top management on BTS.

Total quality management (TQM) stresses strategy development, data collecting, and communication in order to improve the firm's discipline and quality. To be more specific, overall quality management is a management method used to achieve long-term success by focusing on consumers. Therefore, the current study examines the role of total quality management (including design development, continuous improvement, and supplier involvement) in developing supply chain management (SCM) in Jordanian companies. The present research population comprises all Jordanian companies. Using a quantitative research approach, a random sample of 210 workers in Jordanian companies was chosen for the current study. The direct effects results showed that design development, continuous improvement, and supplier involvement had a significant positive effect on supply chain management (p≤0.05).

Small and medium enterprises (SMEs) play a vital role for the economic development of most countries, particularly in developing economies such as Kuwait. There are, however, challenges and problems that have to be addressed in an effort to achieve a better performance and ensure longer-term success. In the pursuit of entrepreneurial leadership (EL), SMEs frequently adopt total quality management (TQM) practices as their key strategies to enhance their competitive advantage. However, there is a dearth of studies that investigate the relationship of these concepts with the performance SMEs in developing countries. This paper seeks to examine the association between determinants of organizational performance, such as entrepreneurial leadership (EL) and TQM practices, of Kuwait's SMEs. This study uses a quantitative method. A survey questionnaire is administered to collect data from 500 SME owners and CEOs in Kuwait, and 384 are found to be usable. The outcomes of this study show beneficial and considerable influence of entrepreneurial leadership and TQM practices on organizational performance. The association of entrepreneurial leadership with organizational performance of SMEs is fundamentally mediated by TQM practices.

This study aims to analyze the influence of the Balanced Scorecard (BSC) dimensions (financial, customer, internal processes, and learning and growth) on Total Quality Management (TQM), with sustainability performance as a mediating variable. The study utilized a cross-sectional survey method, distributing 400 questionnaires to employees in the service projects in KSA. Out of these, 340 questionnaires were deemed valid for final analysis. Data analysis was conducted using the SmartPls program. The study found that all BSC dimensions, except for the learning and growth dimension, had a negative direct effect on TQM, and the BSC dimensions through sustainability performance positively affected TQM, except for the learning and growth dimension. The main contribution of the research is to identify the BSC dimensions that best predict TQM in service projects in Saudi Arabia. The extended model test shows that sustainability performance is a good mediator in the causal relationship between the BSC dimensions and TQM. Future research can validate these findings in projects such as capital construction and industrial projects using a longitudinal survey design. Organizations can apply these research findings by leveraging the Balanced Scorecard as a management framework for predicting and improving TQM.

The main objective of the present research is to evaluate the influence between just-in-time technique (JIT) and total quality management TQM in project performance evaluation (PPE) in the paint industry; and to identify the important factors that should be considered for the successful application of JIT in project management in the paint industry ar Riyadh Governorate. A questionnaire was distributed to administrators, economists and accountants in the paint industry. The study used the partial least squares program for analysis purposes. The results indicated that the just-in-time technique has a positive impact on the evaluation of project performance in the balanced scorecard in its dimensions (financial, customers and internal operations), and a negative impact on the growth and learning dimension. The results also revealed a positive impact of total quality management on the evaluation of project performance in all dimensions of the balanced scorecard, and it plays an important mediating role in improving the impact of total quality management on the evaluation of performance by the balanced scorecard.

The purpose of this study is to examine the relationships of master production scheduling (MPS), total quality management (TQM), blood production (BP) and blood transfusion sustainability in the blood bank sector of Uganda. This study considers MPS as an independent variable and examines its relationship with BTS through TQM and BP. Based on the dynamic capability theory, this study concurrently incorporates and considers TQM and BP as independent and serial mediators. Data was collected from 213 blood bank respondents using a self-administered questionnaire. Random simple sampling was used to draw the sample. SEM approach was used in the study to assess the model. The major findings are positive total effect relationship between MPS and BTS; BP was found to be an independent mediator, TQM was found not to be an independent mediator, and TQM and BP mediated the MPS and BTS relationship serially. The findings suggest that MPS is related to BTS through a serial mediation model with two mediators. Therefore, blood banks in Uganda need to pay attention to develop and maintain a better MPS program so that positive perceptions of blood transfusion can be attained. Future research should investigate the mediating effect of other TQM and BP dimensions in the link between MPS and BTS in other countries.

Service quality is basically a comparison between expectations and the perceptions of the customer. The interrelationship between various aspects of information technology (IT) adoption and other basic characteristics of service quality is complex and dependent on the expected service composition. Reliability, conformance, durability and serviceability are taken as functions of service quality; whereas Tenure, utility and vendor are taken as functions of Information Technology. Substantial literature has examined the concept of service quality, its dimensions, and measurement methods. Statistical analysis of quality parameters has been performed and validation is done with different Artificial Neural Network (ANNs) architecture with different hidden layers. The model proposed in this study is designed to evaluate and improve service quality within a comprehensive framework.

We present a scientometric analysis of the research landscape about the application of Total Quality Management (TQM) rules within surgical and broader healthcare contexts. The study utilizes a dataset of 200 highly cited articles extracted from Scopus and maps the intellectual structure, key themes, and evolving priorities in this critical field. The study discloses a mature yet dynamically evolving survey domain characterized by a distinct shift from theoretical process frameworks to patient-centric and data-driven methodologies. Key study clusters determined include Patient Safety Culture and Adverse Event Reduction, Specific Surgical Procedure Optimization, Methodological Frameworks for Quality Improvement (QI), and Ethical & Inclusive Care Considerations. Highly cited articles and authors as well as influential institutions are determined, representing a global collaboration network with strong representation from the United States and Northern Europe. The most effective publications, as stated by citation frequency, are studied in detail, briefing their contributions to building safety protocols, validating QI methodologies like DMAIC, and expanding the discourse on patient engagement and health equity. The present review summarizes that the field is advancing towards more predictive, equitable, and technologically integrated models of care, with future research poised to leverage artificial intelligence and federated learning to personalize and enhance surgical quality improvement on a global scale.