How to cite this paper
Jasin, M., Firmansyah, A., Anisah, H., Junaedi, I & Haris, I. (2023). The effects of customer satisfaction, perceived service quality, perceived value, and brand image on customer loyalty.Uncertain Supply Chain Management, 11(2), 763-768.
Refrences
Aditi, B., Hafizah, H., & Hermansyur, H. (2021). The Role of E-Services, Quality System and Perceived Value on Customer Satisfaction: An Empirical Study on Indonesian SMEs. Journal of Industrial Engineering & Management Research, 2(3), 193-205.
Auka, D. O. (2012). Service quality, satisfaction, perceived value and loyalty among customers in commercial banking in Nakuru Municipality, Kenya. African Journal of Marketing Management, 4(5), 185-203.
Asare, C., Majeed, M., & Cole, N. A. (2022). Omnichannel Integration Quality, Perceived Value, and Brand Loyalty in the Consumer Electronics Market: The Mediating Effect of Consumer Personality. In Advances in Information Communication Technology and Computing (pp. 29-45). Springer, Singapore.
Bernarto, I., & Purwanto, A. (2022). The Effect of Perceived Risk, Brand Image and Perceived Price Fairness on Customer Satisfaction. Brand Image and Perceived Price Fairness on Customer Satisfaction (March 1, 2022).
Blery, E., Batistatos, N., Papastratou, E., Perifanos, I., Remoundaki, G., & Retsina, M. (2009). Service quality and customer retention in mobile telephony. Journal of Targeting, Measurement and Analysis for Marketing, 17(1), 27-37.
Cahyono, Y., Purwoko, D., Koho, I., Setiani, A., Supendi, S., Setyoko, P., ... & Wijoyo, H. (2023). The role of supply chain management practices on competitive advantage and performance of halal agroindustry SMEs. Uncertain Supply Chain Management, 11(1), 153-160.
Chan, V. H. Y., Chiu, D. K., & Ho, K. K. (2022). Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era. Journal of Retailing and Consumer Services, 67, 102960.
Chinomona, R., Okoumba, L., & Pooe, D. (2013). The impact of product quality on perceived value, trust and students’ intention to purchase electronic gadgets. Mediterranean Journal of Social Sciences, 4(14), 463.
Ennew, C. T., & Binks, M. R. (1996). The impact of service quality and service characteristics on customer retention: Small businesses and their banks in the UK 1. British Journal of management, 7(3), 219-230.
Farida, Y., & Zakky, Z. (2017). Customer Satisfaction in an SME: A customer perspective in perceived value and local brand image. Russian Journal of Agricultural and Socio-Economic Sciences, 71(11), 330-336.
Gontur, S., Gadi, P. D., & Bagobiri, E. (2022). Service Quality and Customer Loyalty: The Mediating Effect of Customer Brand Identification in the Nigerian Hospitality Industry. International Journal of Marketing & Human Resource Research, 3(1), 38-51.
Haudi, H., Rahadjeng, E., Santamoko, R., Putra, R., Purwoko, D., Nurjannah, D. (2022). The role of e-marketing and e-CRM on e-loyalty of Indonesian companies during Covid pandemic and digital era. Uncertain Supply Chain Management, 10(1), 217-224.
Hudaya, A. (2020). Analysis of Customer Loyalty Through Customer Satisfaction in Kedai Coffee (Case Study of SMEs in Jakarta Indonesia). Dinasti International Journal of Management Science, 1(6), 954-969.
Jammine, C., Eresia-Eke, C. E., & Locke, C. (2019). Towards customer satisfaction and loyalty: What cuts it in a hair salon?. The Southern African Journal of Entrepreneurship and Small Business Management, 11(1), 1-7.
Juwaini, A., Chidir, G., Novitasari, D., Iskandar, J., Hutagalung, D., Pramono, T. & Purwanto, A. (2022). The role of customer e-trust, customer e-service quality and customer e-satisfaction on customer e-loyalty. International Journal of Data and Network Science, 6(2), 477-486.
Khoironi, T. A., Syah, H., & Dongoran, P. (2018). Product quality, brand image and pricing to improve satisfaction impact on customer loyalty. International Review of Management and Marketing, 8(3), 51.
Liao, K. H. (2012). The casual effects of service quality, brand image, customer satisfaction on customer loyalty in the leisure resort enterprise. China-USA Business Review, 11(5).
Lin, W., & Yin, W. (2022). Impacts of service quality, brand image, and perceived value on outpatient’s loyalty to China’s private dental clinics with service satisfaction as a mediator. PloS one, 17(6), e0269233.
Purwanto, A. (2022). How The Role of Digital Marketing and Brand Image on Food Product Purchase Decisions? An Empirical Study on Indonesian SMEs in the Digital Era. Journal of Industrial Engineering & Management Research, 3(6), 34-41. https://doi.org/10.7777/jiemar.v3i6.323
Purwanto, A., & Sudargini, Y. (2021). Partial least squares structural squation modeling (PLS-SEM) analysis for social and management research: a literature review. Journal of Industrial Engineering & Management Research, 2(4), 114-123.
Purwanto, A., Fahmi, K., Syahril, S., Irwansyah, I., Cahyono, Y., & Firmansyah, A. (2022). The Correlation Analysis of ISO 22000: 2018 Food Safety Management System on the Family Companies Performance. UJoST-Universal Journal of Science and Technology, 1(1), 10-15.
Puspasari, A., Nurhayaty, E., Riftiasari, D., Yuniarti, P., Suharyadi, D., Martiwi, R., & Adawia, P. R. (2022). The Effect Of Service Quality Perception And Company Image On Customer Satisfaction And Their Impact On Customer Loyalty Indihome. International Journal of Social and Management Studies, 3(2), 220-233.
Rajić, T., Nikolić, I., & Milošević, I. (2016). The antecedents of SMEs' customer loyalty: Examining the role of service quality, satisfaction and trust. Industrija, 44(3), 97-116.
Rohana, S. (2019). The Role of Customer Satisfaction and Service Quality on Loyalty of Bank Customers. Journal of Industrial Engineering & Management Research, 1(1a), 57 - 67. https://doi.org/10.7777/jiemar.v1i1a.256
Setyoko, P. I., & Kurniasih, D. (2022). The Role of perceived organizational support (POS), organizational virtuousness (OV) on performance and employee well-being (EWB) of non-profit organizations in the post-pandemic period. Journal of Pharmaceutical Negative Results, 1940-1944.
Sultan, P., & Wong, H. Y. (2019). How service quality affects university brand performance, university brand image and behavioural intention: The mediating effects of satisfaction and trust and moderating roles of gender and study mode. Journal of Brand Management, 26(3), 332-347.
Sunarsi, D., Rohaeni, N., Wulansari, R., Andriani, J., Muslimat, A., Rialmi, Z., ... & Fahlevi, M. (2020). Effect of e-leadership style, organizational commitment and service quality towards indonesian school performance. Systematic Reviews in Pharmacy, 11(10), 472-481.
Suryani, T., Fauzi, A. A., & Nurhadi, M. (2020). The Determinant of Website Quality and E-Service Quality at SME In Indonesia. Jurnal Manajemen dan Kewirausahaan, 22(2), 131-141.
Yuliantoro, N., Goeltom, V., Juliana, I. B., Pramono, R., & Purwanto, A. (2019). Repurchase intention and word of mouth factors in the millennial generation against various brands of Boba drinks during the Covid 19 pandemic. African Journal of Hospitality, Tourism and Leisure, 8(2), 1-11.
Auka, D. O. (2012). Service quality, satisfaction, perceived value and loyalty among customers in commercial banking in Nakuru Municipality, Kenya. African Journal of Marketing Management, 4(5), 185-203.
Asare, C., Majeed, M., & Cole, N. A. (2022). Omnichannel Integration Quality, Perceived Value, and Brand Loyalty in the Consumer Electronics Market: The Mediating Effect of Consumer Personality. In Advances in Information Communication Technology and Computing (pp. 29-45). Springer, Singapore.
Bernarto, I., & Purwanto, A. (2022). The Effect of Perceived Risk, Brand Image and Perceived Price Fairness on Customer Satisfaction. Brand Image and Perceived Price Fairness on Customer Satisfaction (March 1, 2022).
Blery, E., Batistatos, N., Papastratou, E., Perifanos, I., Remoundaki, G., & Retsina, M. (2009). Service quality and customer retention in mobile telephony. Journal of Targeting, Measurement and Analysis for Marketing, 17(1), 27-37.
Cahyono, Y., Purwoko, D., Koho, I., Setiani, A., Supendi, S., Setyoko, P., ... & Wijoyo, H. (2023). The role of supply chain management practices on competitive advantage and performance of halal agroindustry SMEs. Uncertain Supply Chain Management, 11(1), 153-160.
Chan, V. H. Y., Chiu, D. K., & Ho, K. K. (2022). Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era. Journal of Retailing and Consumer Services, 67, 102960.
Chinomona, R., Okoumba, L., & Pooe, D. (2013). The impact of product quality on perceived value, trust and students’ intention to purchase electronic gadgets. Mediterranean Journal of Social Sciences, 4(14), 463.
Ennew, C. T., & Binks, M. R. (1996). The impact of service quality and service characteristics on customer retention: Small businesses and their banks in the UK 1. British Journal of management, 7(3), 219-230.
Farida, Y., & Zakky, Z. (2017). Customer Satisfaction in an SME: A customer perspective in perceived value and local brand image. Russian Journal of Agricultural and Socio-Economic Sciences, 71(11), 330-336.
Gontur, S., Gadi, P. D., & Bagobiri, E. (2022). Service Quality and Customer Loyalty: The Mediating Effect of Customer Brand Identification in the Nigerian Hospitality Industry. International Journal of Marketing & Human Resource Research, 3(1), 38-51.
Haudi, H., Rahadjeng, E., Santamoko, R., Putra, R., Purwoko, D., Nurjannah, D. (2022). The role of e-marketing and e-CRM on e-loyalty of Indonesian companies during Covid pandemic and digital era. Uncertain Supply Chain Management, 10(1), 217-224.
Hudaya, A. (2020). Analysis of Customer Loyalty Through Customer Satisfaction in Kedai Coffee (Case Study of SMEs in Jakarta Indonesia). Dinasti International Journal of Management Science, 1(6), 954-969.
Jammine, C., Eresia-Eke, C. E., & Locke, C. (2019). Towards customer satisfaction and loyalty: What cuts it in a hair salon?. The Southern African Journal of Entrepreneurship and Small Business Management, 11(1), 1-7.
Juwaini, A., Chidir, G., Novitasari, D., Iskandar, J., Hutagalung, D., Pramono, T. & Purwanto, A. (2022). The role of customer e-trust, customer e-service quality and customer e-satisfaction on customer e-loyalty. International Journal of Data and Network Science, 6(2), 477-486.
Khoironi, T. A., Syah, H., & Dongoran, P. (2018). Product quality, brand image and pricing to improve satisfaction impact on customer loyalty. International Review of Management and Marketing, 8(3), 51.
Liao, K. H. (2012). The casual effects of service quality, brand image, customer satisfaction on customer loyalty in the leisure resort enterprise. China-USA Business Review, 11(5).
Lin, W., & Yin, W. (2022). Impacts of service quality, brand image, and perceived value on outpatient’s loyalty to China’s private dental clinics with service satisfaction as a mediator. PloS one, 17(6), e0269233.
Purwanto, A. (2022). How The Role of Digital Marketing and Brand Image on Food Product Purchase Decisions? An Empirical Study on Indonesian SMEs in the Digital Era. Journal of Industrial Engineering & Management Research, 3(6), 34-41. https://doi.org/10.7777/jiemar.v3i6.323
Purwanto, A., & Sudargini, Y. (2021). Partial least squares structural squation modeling (PLS-SEM) analysis for social and management research: a literature review. Journal of Industrial Engineering & Management Research, 2(4), 114-123.
Purwanto, A., Fahmi, K., Syahril, S., Irwansyah, I., Cahyono, Y., & Firmansyah, A. (2022). The Correlation Analysis of ISO 22000: 2018 Food Safety Management System on the Family Companies Performance. UJoST-Universal Journal of Science and Technology, 1(1), 10-15.
Puspasari, A., Nurhayaty, E., Riftiasari, D., Yuniarti, P., Suharyadi, D., Martiwi, R., & Adawia, P. R. (2022). The Effect Of Service Quality Perception And Company Image On Customer Satisfaction And Their Impact On Customer Loyalty Indihome. International Journal of Social and Management Studies, 3(2), 220-233.
Rajić, T., Nikolić, I., & Milošević, I. (2016). The antecedents of SMEs' customer loyalty: Examining the role of service quality, satisfaction and trust. Industrija, 44(3), 97-116.
Rohana, S. (2019). The Role of Customer Satisfaction and Service Quality on Loyalty of Bank Customers. Journal of Industrial Engineering & Management Research, 1(1a), 57 - 67. https://doi.org/10.7777/jiemar.v1i1a.256
Setyoko, P. I., & Kurniasih, D. (2022). The Role of perceived organizational support (POS), organizational virtuousness (OV) on performance and employee well-being (EWB) of non-profit organizations in the post-pandemic period. Journal of Pharmaceutical Negative Results, 1940-1944.
Sultan, P., & Wong, H. Y. (2019). How service quality affects university brand performance, university brand image and behavioural intention: The mediating effects of satisfaction and trust and moderating roles of gender and study mode. Journal of Brand Management, 26(3), 332-347.
Sunarsi, D., Rohaeni, N., Wulansari, R., Andriani, J., Muslimat, A., Rialmi, Z., ... & Fahlevi, M. (2020). Effect of e-leadership style, organizational commitment and service quality towards indonesian school performance. Systematic Reviews in Pharmacy, 11(10), 472-481.
Suryani, T., Fauzi, A. A., & Nurhadi, M. (2020). The Determinant of Website Quality and E-Service Quality at SME In Indonesia. Jurnal Manajemen dan Kewirausahaan, 22(2), 131-141.
Yuliantoro, N., Goeltom, V., Juliana, I. B., Pramono, R., & Purwanto, A. (2019). Repurchase intention and word of mouth factors in the millennial generation against various brands of Boba drinks during the Covid 19 pandemic. African Journal of Hospitality, Tourism and Leisure, 8(2), 1-11.