How to cite this paper
Sofiyabadi, J & Nasab, S. (2012). A dynamic balanced scorecard for identification internal process factor.Management Science Letters , 2(5), 1721-1730.
Refrences
Asosheh, A., Nalchigar, S., & Jamporazmey, M. (2010). Information technology project: An integrated data envelopment analysis and balanced scorecard. Expert system with Applications, 37, 5931-5938.
Al-Mudimigh, A. S. (2007). The role and impact of business management in enterprise systems implementation. Business process management Journal, 13(6), 866-874.
Antonucci, Y. L. & Goeke, R. J. (2011). Identification of appropriate responsibilities and positions for business process management success, Business process management Journal, 17(1), 127-146.
Chen, M.Y., & Huang, M.J., & Cheng,Y. C. (2009). Measuring knowledge management performance using a competitive perspective: An empirical study. Expert system with Applications, 36, 8449-8459.
Dalmaris, P., Tsui, E., Hall, B., & Smith, B. (2007). A framework for the important of knowledge-intensive business process. Business Process Management, 13(2), 279-305.
Davis, S., & Albright, T. (2004). An investigation of the effect of the balanced scorecard implementation on financial performance. Management Accounting Research, 15(2), 135–153.
Entr?m J. (2002). Developing guidelines for managing process by objectives. Master thesis, Lulea University of Technology, Gothenburg.
Forrester, J. W. (1961). Industrial Dynamics. Productivity Press, Cambridge.
Fernandes, K.J., Raja, V., & Whalley, A. (2006). Lessons from implementing the balanced scorecard in a small and medium size manufacturing organization. Tecnovation, 26 (2006), 623–634.
Gurd, B. (2008). Lives in the balance: an analysis of the balanced scorecard(BSC) in healthcare organizations. International Journal of Productivity and Performance Management, 57(1), 6-21.
Grigoroudis, E, Orfan, O., & Zopounidis, C. (2011). Strategic performance measurement in a healthcare organisation: A multiple criteria approach based on balanced scorecard, Omega, 40, 104-119.
Happasalo, H., Ingalsuo, K., & Lenkkeri, T. (2006). Linking strategy into operational management. Benchmarking: An International Journal, 13(6), 701-717.
Hellstrom, A., & Eriksson, H. (2008). Are you viewing, mapping or managing your processes?. The TQM Journal, 20(2), 166-174.
Hsu,C.W., Hu, A. H., Chiou, C.Y., & Chen, T.C. (2011). Using the FDM and ANP to construct a sustainability balanced scorecard for the semiconductor industry. Expert system with Applications, 38, 12891-12899.
Juran, J. M., & Blanton Godfery, A. (2000). Juran & apos; s Quality Handbook. 5th ed., Mc Graw-Hill, NY.
Kaplan, R.S., & Norton, D. (1996). Using the balanced scorecard as a strategic management system. Harvard Business Review, 74(1), 75-85.
Kaplan, R. S., & Norton, D. P. (2001). The strategy-Focused Organization: How Balanced scorecard companies Thrive in New Business Environment, Harvard Business School Press, Boston, MA.
Kaplan, R.S., & Norton, D.P. (2004). Strategy Maps: Converting Intangible Assets into Tangible Outcomes. Harvard Business School Press, Boston.
Kaplic, B., & Bernus, P. (2006). Business process modeling through the knowledge management perspective. Journal of Knowledge Management, 10(3), 40-56.
Krause, O. (2003). Beyond BSC: A process based approach to performance management. Measuring Business Excellence, 7(3), 4-14.
Kolbacher, M. (2010). The effect of process orientation: A literature review. Business Process Management Journal, 16(1), 135-152.
Lawrie, G., & Cobbold, I. (2004). Third-generation balanced card: Evaluation of an effective strategic control tool. International Journal of Productivity and Performance Management, 53(7), 611–623.
Mahmoodzadeh, E., Jalalinia, Sh., & Yazdi, F. N. (2009). A business process outsourcing framework based on business process management and knowledge management. Business Process Management, 15(6), 845-864.
Neubauer, T. (2009). An empirical study about the status of business process management. Business Process Management Journal, 15(2), 166-183.
Nielsen, S. & Nielsen, E. H. (2008). System dynamics modelling for a balanced scorecard, Management Research News. 31(3), 169-188.
Oh,Y., Suh, E.O., & Hwang, H. (2009). A feasibility test model for new telecom service development using MCDM method: A case study of video telephone service in korea. Expert System with Applications, 36, 6375-6388.
Opricovic, S. & Tzeng, G.H. (2004). Compromise solution by MCDM methods: a comparative analysis of VIKOR and TOPSIS. European Journal of Operational Research, 156(2), 445–455.
Palmberg, K. (2010). Experiences of implementing process management a multiple-case study. Business Process Management Journal, 16(1), 93-113.
Papalexandris, A, Ioannou, G, & Prastacos, G. (2004). Implementing the balanced scorecard in Greece: a software firm & apos; s experience. Long Range Planning, 37(4), 292-293.
Pinero, C. J. (2002). The balanced scorecard: An incremental approach model to healthcare management. Journal of Health Care Finance, 28(4), 69–80.
Rickards, R. C. (2007). BSC and Benchmark development for an e-commerce SME. Benchmarking: An International Journal, 14(2), 222-250.
Suomala, P. & Kulmala, H.I. (2004). Performance measurement in supply networks, Harvard Business Review, 1-13.
Smith, R. (2006). Business Process Management and the Balanced Scorecard: Using Process as Strategic Drivers, Wiley.
Sterman, J.(2000). Business Dynamic: System Thinking and Modeling for a Complex World. McGraw-Hill, Maildenhead
Tohidi, H., Jafari, A., Azimi Afsar, A. (2010). Strategic planning in Iranian educational organizations. Procedia-Social and Behavioral Sciences, 2, 3904-3908.
Tzeng, G.H., Lin, C.W., & Opricovic, S. (2005). Multi-criteria analysis of alternative-fuel buses for public transportation. Energy Policy, 33(11), 1373–1383.
Uddin, N. (2004). Integrating process mapping, KM and balanced scorecards with sarbones – oxely. American Productivity & Quality Center(APQC), 74, 1.
Van Grembergen, W., & Saull, R .(2001). Information Technology Governance through the Balanced Score Card. proceedings of the 34th Hawaii International conference on system sciences(HICSS).
Van Der Aalst, W.M.P., Benatallah, B., Casati, F., Gurbera, F., & Verbeek, E. (2007). Business process management where business process processes and web services meet. Data & Knowledge Engineering, 61(1), 1-5.
Wu, H.Y., Tzeng, G.H., & Chen, Y.H. (2009). A fuzzy MCDM approach for evaluating banking performance based on balanced scorecard. Expert Systems with Applications, 36, 10135–10147.
Wu, H.Y., Lin, Y.K., Chang, C.H. (2011). Performance evaluation of extension education centers in universities based on the balanced scorecard. Evaluation and Program Planning, 34, 37-50.
Yuan, F.C., Chin, C. (2009). A hierarchical design of case-based reasoning in the balanced scorecard application. Expert System with Applications, 36, 333-342.
Yu, P.L. (1973). A class of solutions for group decision problems, Management Science, 19(1973), 936–946.
Zandi, F., & Tavana, M. (2011). A fuzzy multi-objective balanced scorecard approach for selecting an optional electronic business process management best practice(e-BPMBP). Business Process Management, 17(1), 147-178.
Al-Mudimigh, A. S. (2007). The role and impact of business management in enterprise systems implementation. Business process management Journal, 13(6), 866-874.
Antonucci, Y. L. & Goeke, R. J. (2011). Identification of appropriate responsibilities and positions for business process management success, Business process management Journal, 17(1), 127-146.
Chen, M.Y., & Huang, M.J., & Cheng,Y. C. (2009). Measuring knowledge management performance using a competitive perspective: An empirical study. Expert system with Applications, 36, 8449-8459.
Dalmaris, P., Tsui, E., Hall, B., & Smith, B. (2007). A framework for the important of knowledge-intensive business process. Business Process Management, 13(2), 279-305.
Davis, S., & Albright, T. (2004). An investigation of the effect of the balanced scorecard implementation on financial performance. Management Accounting Research, 15(2), 135–153.
Entr?m J. (2002). Developing guidelines for managing process by objectives. Master thesis, Lulea University of Technology, Gothenburg.
Forrester, J. W. (1961). Industrial Dynamics. Productivity Press, Cambridge.
Fernandes, K.J., Raja, V., & Whalley, A. (2006). Lessons from implementing the balanced scorecard in a small and medium size manufacturing organization. Tecnovation, 26 (2006), 623–634.
Gurd, B. (2008). Lives in the balance: an analysis of the balanced scorecard(BSC) in healthcare organizations. International Journal of Productivity and Performance Management, 57(1), 6-21.
Grigoroudis, E, Orfan, O., & Zopounidis, C. (2011). Strategic performance measurement in a healthcare organisation: A multiple criteria approach based on balanced scorecard, Omega, 40, 104-119.
Happasalo, H., Ingalsuo, K., & Lenkkeri, T. (2006). Linking strategy into operational management. Benchmarking: An International Journal, 13(6), 701-717.
Hellstrom, A., & Eriksson, H. (2008). Are you viewing, mapping or managing your processes?. The TQM Journal, 20(2), 166-174.
Hsu,C.W., Hu, A. H., Chiou, C.Y., & Chen, T.C. (2011). Using the FDM and ANP to construct a sustainability balanced scorecard for the semiconductor industry. Expert system with Applications, 38, 12891-12899.
Juran, J. M., & Blanton Godfery, A. (2000). Juran & apos; s Quality Handbook. 5th ed., Mc Graw-Hill, NY.
Kaplan, R.S., & Norton, D. (1996). Using the balanced scorecard as a strategic management system. Harvard Business Review, 74(1), 75-85.
Kaplan, R. S., & Norton, D. P. (2001). The strategy-Focused Organization: How Balanced scorecard companies Thrive in New Business Environment, Harvard Business School Press, Boston, MA.
Kaplan, R.S., & Norton, D.P. (2004). Strategy Maps: Converting Intangible Assets into Tangible Outcomes. Harvard Business School Press, Boston.
Kaplic, B., & Bernus, P. (2006). Business process modeling through the knowledge management perspective. Journal of Knowledge Management, 10(3), 40-56.
Krause, O. (2003). Beyond BSC: A process based approach to performance management. Measuring Business Excellence, 7(3), 4-14.
Kolbacher, M. (2010). The effect of process orientation: A literature review. Business Process Management Journal, 16(1), 135-152.
Lawrie, G., & Cobbold, I. (2004). Third-generation balanced card: Evaluation of an effective strategic control tool. International Journal of Productivity and Performance Management, 53(7), 611–623.
Mahmoodzadeh, E., Jalalinia, Sh., & Yazdi, F. N. (2009). A business process outsourcing framework based on business process management and knowledge management. Business Process Management, 15(6), 845-864.
Neubauer, T. (2009). An empirical study about the status of business process management. Business Process Management Journal, 15(2), 166-183.
Nielsen, S. & Nielsen, E. H. (2008). System dynamics modelling for a balanced scorecard, Management Research News. 31(3), 169-188.
Oh,Y., Suh, E.O., & Hwang, H. (2009). A feasibility test model for new telecom service development using MCDM method: A case study of video telephone service in korea. Expert System with Applications, 36, 6375-6388.
Opricovic, S. & Tzeng, G.H. (2004). Compromise solution by MCDM methods: a comparative analysis of VIKOR and TOPSIS. European Journal of Operational Research, 156(2), 445–455.
Palmberg, K. (2010). Experiences of implementing process management a multiple-case study. Business Process Management Journal, 16(1), 93-113.
Papalexandris, A, Ioannou, G, & Prastacos, G. (2004). Implementing the balanced scorecard in Greece: a software firm & apos; s experience. Long Range Planning, 37(4), 292-293.
Pinero, C. J. (2002). The balanced scorecard: An incremental approach model to healthcare management. Journal of Health Care Finance, 28(4), 69–80.
Rickards, R. C. (2007). BSC and Benchmark development for an e-commerce SME. Benchmarking: An International Journal, 14(2), 222-250.
Suomala, P. & Kulmala, H.I. (2004). Performance measurement in supply networks, Harvard Business Review, 1-13.
Smith, R. (2006). Business Process Management and the Balanced Scorecard: Using Process as Strategic Drivers, Wiley.
Sterman, J.(2000). Business Dynamic: System Thinking and Modeling for a Complex World. McGraw-Hill, Maildenhead
Tohidi, H., Jafari, A., Azimi Afsar, A. (2010). Strategic planning in Iranian educational organizations. Procedia-Social and Behavioral Sciences, 2, 3904-3908.
Tzeng, G.H., Lin, C.W., & Opricovic, S. (2005). Multi-criteria analysis of alternative-fuel buses for public transportation. Energy Policy, 33(11), 1373–1383.
Uddin, N. (2004). Integrating process mapping, KM and balanced scorecards with sarbones – oxely. American Productivity & Quality Center(APQC), 74, 1.
Van Grembergen, W., & Saull, R .(2001). Information Technology Governance through the Balanced Score Card. proceedings of the 34th Hawaii International conference on system sciences(HICSS).
Van Der Aalst, W.M.P., Benatallah, B., Casati, F., Gurbera, F., & Verbeek, E. (2007). Business process management where business process processes and web services meet. Data & Knowledge Engineering, 61(1), 1-5.
Wu, H.Y., Tzeng, G.H., & Chen, Y.H. (2009). A fuzzy MCDM approach for evaluating banking performance based on balanced scorecard. Expert Systems with Applications, 36, 10135–10147.
Wu, H.Y., Lin, Y.K., Chang, C.H. (2011). Performance evaluation of extension education centers in universities based on the balanced scorecard. Evaluation and Program Planning, 34, 37-50.
Yuan, F.C., Chin, C. (2009). A hierarchical design of case-based reasoning in the balanced scorecard application. Expert System with Applications, 36, 333-342.
Yu, P.L. (1973). A class of solutions for group decision problems, Management Science, 19(1973), 936–946.
Zandi, F., & Tavana, M. (2011). A fuzzy multi-objective balanced scorecard approach for selecting an optional electronic business process management best practice(e-BPMBP). Business Process Management, 17(1), 147-178.