Designing a performance appraisal system based on balanced scorecard for improving productivity: Case study in Semnan technology and science park

Hemati, M.; Mardani, M.

Growing Science » Management Science Letters » Designing a performance appraisal system based on balanced scorecard for improving productivity: Case study in Semnan technology and science park

Journals

MSL Volumes

Volume 1 (70)
- Issue 1 (10)
- Issue 2 (15)
- Issue 3 (20)
- Issue 4 (25)

Volume 2 (365)
- Issue 1 (51)
- Issue 2 (32)
- Issue 3 (40)
- Issue 4 (44)
- Issue 5 (42)
- Issue 6 (52)
- Issue 7 (53)
- Issue 8 (51)

Volume 3 (426)
- Issue 1 (40)
- Issue 2 (47)
- Issue 3 (40)
- Issue 4 (40)
- Issue 5 (27)
- Issue 6 (50)
- Issue 7 (51)
- Issue 8 (30)
- Issue 9 (24)
- Issue 10 (25)
- Issue 11 (25)
- Issue 12 (27)

Volume 4 (387)
- Issue 1 (34)
- Issue 2 (30)
- Issue 3 (34)
- Issue 4 (42)
- Issue 5 (33)
- Issue 6 (43)
- Issue 7 (42)
- Issue 8 (40)
- Issue 9 (39)
- Issue 10 (20)
- Issue 11 (18)
- Issue 12 (12)

Volume 5 (129)
- Issue 1 (15)
- Issue 2 (10)
- Issue 3 (10)
- Issue 4 (12)
- Issue 5 (14)
- Issue 6 (14)
- Issue 7 (8)
- Issue 8 (8)
- Issue 9 (11)
- Issue 10 (8)
- Issue 11 (9)
- Issue 12 (10)

Volume 6 (74)
- Issue 1 (9)
- Issue 2 (6)
- Issue 3 (6)
- Issue 4 (7)
- Issue 5 (6)
- Issue 6 (6)
- Issue 7 (8)
- Issue 8 (6)
- Issue 9 (5)
- Issue 10 (5)
- Issue 11 (5)
- Issue 12 (5)

Volume 7 (54)
- Issue 1 (5)
- Issue 2 (5)
- Issue 3 (5)
- Issue 4 (5)
- Issue 5 (5)
- Issue 6 (5)
- Issue 7 (4)
- Issue 8 (4)
- Issue 9 (4)
- Issue 10 (4)
- Issue 11 (4)
- Issue 12 (4)

Volume 8 (119)
- Issue 1 (5)
- Issue 2 (5)
- Issue 3 (5)
- Issue 4 (5)
- Issue 5 (22)
- Issue 6 (20)
- Issue 7 (6)
- Issue 8 (6)
- Issue 9 (8)
- Issue 10 (10)
- Issue 11 (11)
- Issue 12 (16)

Volume 11 (251)
- Issue 1 (36)
- Issue 2 (39)
- Issue 3 (40)
- Issue 4 (40)
- Issue 5 (29)
- Issue 6 (27)
- Issue 7 (20)
- Issue 8 (12)
- Issue 9 (8)

Volume 12 (33)
- Issue 1 (6)
- Issue 2 (6)
- Issue 3 (8)
- Issue 4 (13)

Volume 13 (27)
- Issue 1 (7)
- Issue 2 (8)
- Issue 3 (5)
- Issue 4 (7)

Volume 14 (22)
- Issue 1 (6)
- Issue 2 (6)
- Issue 3 (5)
- Issue 4 (5)

Volume 15 (15)
- Issue 1 (5)
- Issue 2 (5)
- Issue 3 (5)

Countries

Management Science Letters

ISSN 1923-9343 (Online) - ISSN 1923-9335 (Print) Quarterly Publication Volume 2 Issue 5 pp. 1619-1630 , 2012

Designing a performance appraisal system based on balanced scorecard for improving productivity: Case study in Semnan technology and science park Pages 1619-1630 Download PDF

Authors: Mohammad Hemati, Majid Mardani

DOI: 10.5267/j.msl.2012.05.004

Keywords: Strategy, Performance appraisal, Balanced Scorecard, Productivity, Technology and Science Parks Semnan University

Abstract: Today, organizations for holding and improving their competing merit use performance measurement for evaluation, control, supervision and improvement of their trading processes. Medium and small companies in technology and science parks are very useful in economic revivification and technology development. Technology and science parks have provided necessary consultations, information, suitable equipments, and services for developing technology unites and prepare them for independent presence in industry. One of the necessary elements for the success and improvement of performance in these companies is to establish and implement balanced scorecard, which can be used to reach desired goals, strategies and to improve performance. In this article, we use a structured method for calculating efficiency of four perspectives of balanced scorecard. Statistical society of this research was Semnan technology and Science Park and seven experts are selected for answering questions of the survey. We also complete questionnaire and determine index and relative importance of all indices. For developing strategic goals of Semnan technology and science park according to four perspectives of balanced score card (finance, growth and learning, internal process), six meetings were hold and finally all crisis macro goals index were identified and they were analyzed for evaluating performance.

How to cite this paper

 Hemati, M & Mardani, M. (2012). Designing a performance appraisal system based on balanced scorecard for improving productivity: Case study in Semnan technology and science park.Management Science Letters , 2(5), 1619-1630.

Refrences

Ashley, A., Tiwana, B. A., & Tsuji, H. (2008). An empirical investigation of the drivers of software outsourcing decisions in Japanese organizations. Information and Software Technology, 50, 499-510.

Huang, H.C. (2009). Designing a knowledge-based system for strategic planning: A balanced scorecard perspective. Expert System with Applications, 36(1), 209-218.

Kaplan, R. S. & Norton, D, P. (2000). Having trouble with your strategy? Then map it. Harvard Business Review, 42-134.

Kaplan, R, S. & Norton, D, P. (1992). The Balanced Scorecard: Measures That Drive Performance, Harvard Business Review, 71-75.

Kaplan, R, S. & Norton, D, P. (1996a). Translating Strategy into Action the Balanced Scorecard. Harvard Business School Press, Boston.

Kaplan, R, S. & Norton, D, P. (2005). The Strategy-Focused organization: How Balanced Scorecard Companies Thrive in New Business Environment. Harvard Business School Press, Boston, MA.

Khan, S. U., & Niazi, M. & Ahmad, R. (2011). Factors influencing clients in the selection of offshore software outsourcing. Journal of Systems and Software, 84(4), 686–699.

Kloot, L., & Martin, J. (2008). Strategic performance management: A balanced approach to performance management issues in local government. Management Accounting Research, 11, 76.

Koskela, E. & Stenbacka, R. (2009). Equilibrium unemployment with outsourcing under labour market imperfections. Labour Economics 16, 284-290.

Tohidi, H., Jafari, A., & Azimi Afshar, A. (2010). Using balanced scorecard in educational organizations. Procedia Social and Behavioral Sciences, 2, 5544-5548.

Wu, H.Y., Tzeng, G.H., & Chen, Y.H. (2009). A fuzzy MCDM approach for evaluating banking performance based on Balanced Scorecard. Expert Systems with Applications, 36, 10135–10147.

Wu, H. Y., Lin, Y.K., & Chang, C. H. (2011). Performance evaluation of extension education centers in universities based on the balanced scorecard. Expert Systems with Applications,
Oly Ndubisi, N. (2011). Conflict handling, trust and commitment in outsourcing relationship. A Chinese and Indian study, Industrial Marketing Management, 40, 109-117.

Niyon, P, R. (2002). Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results. John Wiley & Sons, Inc, New York.

Wongrassamee, P, D., Gardiner, J, E. & Simmons, L. (2003). Performance measurement tools the BSC and the EFQM excellence model. Measuring Business Excellence, 7(1), 14-29.