An empirical study based on BSC-DEA to measure the relative efficiencies of different health care centers in province of Semnan, Iran

Ghotbuee, A.; Hemati, M.; Fateminezhad, R.

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Management Science Letters

ISSN 1923-9343 (Online) - ISSN 1923-9335 (Print) Quarterly Publication Volume 2 Issue 7 pp. 2643-2650 , 2012

An empirical study based on BSC-DEA to measure the relative efficiencies of different health care centers in province of Semnan, Iran Pages 2643-2650 Download PDF

Authors: Azam Ghotbuee, Mohammad Hemati, Ramezan Fateminezhad

DOI: 10.5267/j.msl.2012.06.042

Keywords: Balance score card, Data envelopment analysis, Efficiency estimation, Social security organization

Abstract: In this paper, we present an empirical investigation to measure the relative efficiency of seven health care centers in province of Semnan, Iran, which were under the coverage of social security organization of Iran. The proposed model of this paper uses a hybrid of balanced score card and data envelopment analysis for performance measurement. The proposed sudy uses four perspectives of balanced score card including learning and growth, internal process, customer and financial perspectives and within each perspective, data envelopment analysis is adopted so that the outputs of each perspective are used as inputs of the other perspective. The preliminary results indicate that all seven units perform relatively well and the overall efficiency of all units in this province is 0.769.

How to cite this paper

 Ghotbuee, A., Hemati, M & Fateminezhad, R. (2012). An empirical study based on BSC-DEA to measure the relative efficiencies of different health care centers in province of Semnan, Iran.Management Science Letters , 2(7), 2643-2650.

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