How to cite this paper
Mehrez, A. (2020). Social responsibility and competitiveness in hotels: The role of customer loyalty.Management Science Letters , 10(8), 1797-1802.
Refrences
Akter, T. (2015). How Women empowerment as a CSR (Corporate Social Responsibility) topic can be taken as competi-tive advantage to stay competitive in the RMG industry? IOSR Journal of Business and Management, 17(10), 76-81.
Al-Hawari, M. A., & Ward, T. (2006). The effect of automated service quality on Australian banks’ financial performance and the mediating role of customer satisfaction. Marketing Intelligence and Planning, 24(2), 127-147.
Barclay, D., Thompson, R., and Higgins, C. (1995). The Partial Least Squares (PLS) approach to causal modeling: Person-al computer adoption and use an illustration. Technology Studies, 2(2), 285-309.
Baber, A., Thurasamy, R., Malik, M. I., Sadiq, B., Islam, S., & Sajjad, M. (2016). Online word-of-mouth antecedents, atti-tude and intention-to-purchase electronic products in Pakistan. Telematics and Informatics, 33(2), 388-400.
Carroll, A. (1999). Corporate social responsibility: Evolution of a definitional construct. Business and Society, 38(3), 268-295.
Carroll, A. B., & Shabana, K. M. (2010). The business case for corporate social responsibility: A review of concepts, re-search and practice. International Journal of Management Reviews, 12(1), 85-105.
Chen, S. X., & Carey, T. P. (2009). Assessing citizenship behavior in educational contexts: The role of personality, moti-vation, and culture. Journal of Psychoeducational Assessment, 27(2), 125-137.
Davis, K. (1973). The case for and against business assumption of social responsibilities. The Academy of Management Journal, 16(2), 312- 322.
Farooq, M., Farooq, O., & Jasimuddin, S. M. (2014). Employees response to corporate social responsibility: exploring the role of employees’ collectivist orientation. European Management Journal, 32(6), 916-927.
Font, X., Guix, M., & Bonilla-Priego, M. J. (2016). Corporate social responsibility in cruising: Using materiality analysis to create shared value. Tourism Management, 53, 175-186.
Herzig, C., & Moon, J. (2013). Discourses on corporate social ir/responsibility in the financial sector. Journal of Business Research, 66(10), 1870-1880.
Tsai, Y. H., Lin, C. P., Ma, H. C., & Wang, R. T. (2015). Modeling corporate social performance and job pursuit intention: Forecasting the job change of professionals in technology industry. Technological Forecasting and Social Change, 99, 14-21.
Issa, M. (2011). Preserving corporate reputation in the social media era.
Kang, J., & Hustvedt, G. (2014). Building trust between consumers and corporations: The role of consumer perceptions of transparency and social responsibility. Journal of Business Ethics, 125(2), 253-265.
Kang, K. H., Lee, S., & Huh, C. (2010). Impacts of positive and negative corporate social responsibility activities on com-pany performance in the hospitality industry. International journal of hospitality management, 29(1), 72-82.
Kaplan, R. S., & Norton, D. P. (2004). Strategy Map: Converting Intangible Assets to Tangible Outcomes. Boston: Har-vard Business School Press.
Lee, S., Singal, M., & Kang, K. H. (2013). The corporate social responsibility–financial performance link in the US res-taurant industry: do economic conditions matter?. International Journal of Hospitality Management, 32, 2-10.
Limpanitgul, T., Robson, M. J., Gould-Williams, J., & Lertthaitrakul, W. (2013). Effects of co-worker support and cus-tomer cooperation on service employee attitudes and behaviour: Empirical evidence from the airline industry. Journal of Hospitality and Tourism Management, 20, 23-33.
Lizarzaburu, E. R. (2014). Corporate social responsibility and stakeholder strategies: An impact in risk manage-ment. Journal of Research in Marketing, 2(1), 98-105.
Lombart, C., & Louis, D. (2014). A study of the impact of Corporate Social Responsibility and price image on retailer personality and consumers' reactions (satisfaction, trust and loyalty to the retailer). Journal of retailing and consumer services, 21(4), 630-642.
Loureiro, S. M., Sardinha, I. M. D., & Reijnders, L. (2012). The effect of corporate social responsibility on consumer sat-isfaction and perceived value: the case of the automobile industry sector in Portugal. Journal of cleaner produc-tion, 37, 172-178.
Marin, L., Ruiz, S., & Rubio, A. (2009). The role of identity salience in the effects of corporate social responsibility on consumer behavior. Journal of Business Ethics, 84(1), 65-78.
Menichini, T., & Rosati, F. (2014). The strategic impact of CSR consumer-company alignment. Procedia-Social and Be-havioral Sciences, 109, 360-364.
Omidi, F., & Shafiee, M. M. (2018). The impact of corporate social responsibility on social performance, financial per-formance and customer reactions in the food industry. International Journal of Business Innovation and Re-search, 17(2), 249-265.
Park, J., Lee, H., & Kim, C. (2014). Corporate social responsibilities, consumer trust and corporate reputation: South Ko-rean consumers' perspectives. Journal of Business Research, 67(3), 295-302.
Park, B. I., Chidlow, A., & Choi, J. (2014). Corporate social responsibility: Stakeholders influence on MNEs’ activi-ties. International Business Review, 23(5), 966-980.
Pino, G., Amatulli, C., Angelis, M. D., & Peluso, A. M. (2015). The influence of corporate social responsibility on con-sumers' attitudes and intentions toward genetically modified foods: evidence from Italy. Journal of Cleaner Produc-tion, 100, 1-9.
Sandhu, H. S., & Kapoor, S. (2010). Corporate social responsibility initiatives: An analysis of voluntary corporate disclo-sure. South Asian Journal of Management, 17(2), 47-80.
Vázquez, D. G., & Hernandez, M. I. (2014). Measuring corporate social responsibility for competitive success at a region-al level. Journal of Cleaner Production, 72, 14-22.
Walker, B. M. (2007). Assessing the influence of corporate social responsibility on consumer attitudes in the sport indus-try. Florida
Wang, W. K., Lu, W. M., Kweh, Q. L., & Lai, H. W. (2014). Does corporate social responsibility influence the corporate performance of the U.S. telecommunications industry? Telecommunications Policy, 38(7), 580–591.
Wood, D. J. (2010). Measuring corporate social performance: A review. International journal of management re-views, 12(1), 50-84.
Wood, D. (1991). Corporate social performance revisited. Academy of management Review, 16(4), 691–718.
Zappala, G. (2003). Good citizens-strong communities are still good for business. Eureka Street, 13(5), 10-11.
Al-Hawari, M. A., & Ward, T. (2006). The effect of automated service quality on Australian banks’ financial performance and the mediating role of customer satisfaction. Marketing Intelligence and Planning, 24(2), 127-147.
Barclay, D., Thompson, R., and Higgins, C. (1995). The Partial Least Squares (PLS) approach to causal modeling: Person-al computer adoption and use an illustration. Technology Studies, 2(2), 285-309.
Baber, A., Thurasamy, R., Malik, M. I., Sadiq, B., Islam, S., & Sajjad, M. (2016). Online word-of-mouth antecedents, atti-tude and intention-to-purchase electronic products in Pakistan. Telematics and Informatics, 33(2), 388-400.
Carroll, A. (1999). Corporate social responsibility: Evolution of a definitional construct. Business and Society, 38(3), 268-295.
Carroll, A. B., & Shabana, K. M. (2010). The business case for corporate social responsibility: A review of concepts, re-search and practice. International Journal of Management Reviews, 12(1), 85-105.
Chen, S. X., & Carey, T. P. (2009). Assessing citizenship behavior in educational contexts: The role of personality, moti-vation, and culture. Journal of Psychoeducational Assessment, 27(2), 125-137.
Davis, K. (1973). The case for and against business assumption of social responsibilities. The Academy of Management Journal, 16(2), 312- 322.
Farooq, M., Farooq, O., & Jasimuddin, S. M. (2014). Employees response to corporate social responsibility: exploring the role of employees’ collectivist orientation. European Management Journal, 32(6), 916-927.
Font, X., Guix, M., & Bonilla-Priego, M. J. (2016). Corporate social responsibility in cruising: Using materiality analysis to create shared value. Tourism Management, 53, 175-186.
Herzig, C., & Moon, J. (2013). Discourses on corporate social ir/responsibility in the financial sector. Journal of Business Research, 66(10), 1870-1880.
Tsai, Y. H., Lin, C. P., Ma, H. C., & Wang, R. T. (2015). Modeling corporate social performance and job pursuit intention: Forecasting the job change of professionals in technology industry. Technological Forecasting and Social Change, 99, 14-21.
Issa, M. (2011). Preserving corporate reputation in the social media era.
Kang, J., & Hustvedt, G. (2014). Building trust between consumers and corporations: The role of consumer perceptions of transparency and social responsibility. Journal of Business Ethics, 125(2), 253-265.
Kang, K. H., Lee, S., & Huh, C. (2010). Impacts of positive and negative corporate social responsibility activities on com-pany performance in the hospitality industry. International journal of hospitality management, 29(1), 72-82.
Kaplan, R. S., & Norton, D. P. (2004). Strategy Map: Converting Intangible Assets to Tangible Outcomes. Boston: Har-vard Business School Press.
Lee, S., Singal, M., & Kang, K. H. (2013). The corporate social responsibility–financial performance link in the US res-taurant industry: do economic conditions matter?. International Journal of Hospitality Management, 32, 2-10.
Limpanitgul, T., Robson, M. J., Gould-Williams, J., & Lertthaitrakul, W. (2013). Effects of co-worker support and cus-tomer cooperation on service employee attitudes and behaviour: Empirical evidence from the airline industry. Journal of Hospitality and Tourism Management, 20, 23-33.
Lizarzaburu, E. R. (2014). Corporate social responsibility and stakeholder strategies: An impact in risk manage-ment. Journal of Research in Marketing, 2(1), 98-105.
Lombart, C., & Louis, D. (2014). A study of the impact of Corporate Social Responsibility and price image on retailer personality and consumers' reactions (satisfaction, trust and loyalty to the retailer). Journal of retailing and consumer services, 21(4), 630-642.
Loureiro, S. M., Sardinha, I. M. D., & Reijnders, L. (2012). The effect of corporate social responsibility on consumer sat-isfaction and perceived value: the case of the automobile industry sector in Portugal. Journal of cleaner produc-tion, 37, 172-178.
Marin, L., Ruiz, S., & Rubio, A. (2009). The role of identity salience in the effects of corporate social responsibility on consumer behavior. Journal of Business Ethics, 84(1), 65-78.
Menichini, T., & Rosati, F. (2014). The strategic impact of CSR consumer-company alignment. Procedia-Social and Be-havioral Sciences, 109, 360-364.
Omidi, F., & Shafiee, M. M. (2018). The impact of corporate social responsibility on social performance, financial per-formance and customer reactions in the food industry. International Journal of Business Innovation and Re-search, 17(2), 249-265.
Park, J., Lee, H., & Kim, C. (2014). Corporate social responsibilities, consumer trust and corporate reputation: South Ko-rean consumers' perspectives. Journal of Business Research, 67(3), 295-302.
Park, B. I., Chidlow, A., & Choi, J. (2014). Corporate social responsibility: Stakeholders influence on MNEs’ activi-ties. International Business Review, 23(5), 966-980.
Pino, G., Amatulli, C., Angelis, M. D., & Peluso, A. M. (2015). The influence of corporate social responsibility on con-sumers' attitudes and intentions toward genetically modified foods: evidence from Italy. Journal of Cleaner Produc-tion, 100, 1-9.
Sandhu, H. S., & Kapoor, S. (2010). Corporate social responsibility initiatives: An analysis of voluntary corporate disclo-sure. South Asian Journal of Management, 17(2), 47-80.
Vázquez, D. G., & Hernandez, M. I. (2014). Measuring corporate social responsibility for competitive success at a region-al level. Journal of Cleaner Production, 72, 14-22.
Walker, B. M. (2007). Assessing the influence of corporate social responsibility on consumer attitudes in the sport indus-try. Florida
Wang, W. K., Lu, W. M., Kweh, Q. L., & Lai, H. W. (2014). Does corporate social responsibility influence the corporate performance of the U.S. telecommunications industry? Telecommunications Policy, 38(7), 580–591.
Wood, D. J. (2010). Measuring corporate social performance: A review. International journal of management re-views, 12(1), 50-84.
Wood, D. (1991). Corporate social performance revisited. Academy of management Review, 16(4), 691–718.
Zappala, G. (2003). Good citizens-strong communities are still good for business. Eureka Street, 13(5), 10-11.