How to cite this paper
Ahmad, A., Ibrahim, R & Bakar, A. (2018). Factors influencing job performance among police personnel: An empirical study in Selangor.Management Science Letters , 8(9), 939-950.
Refrences
AbuAlRub, R. F. (2004). Job stress, job performance, and social support among hospital nurses. Journal of nursing scholarship, 36(1), 73-78.
Adetula, G. A. (2016). Emotional, Social, and Cognitive Intelligence as Predictors of Job Performance Among Law Enforcement Agency Personnel. Journal of Applied Security Research, 11(2), 149-165.
Al Ali, O. E., Garner, I., & Magadley, W. (2012). An exploration of the relationship between emotional intelligence and job performance in police organizations. Journal of police and Criminal Psychology, 27(1), 1-8.
Albrecht, T. L., Goldsmith, D. J., & Thompson, T. (2003). Social support, social networks, and health. In A. M. D. T.L. Thompson, K.I. Miller, & R. Parrott (Ed.), Handbook of health communication (pp. 263-284). Mahwah: NJ: Lawrence Erlbaum.
Anderson, S. E., Coffey, B. S., & Byerly, R. T. (2002). Formal organizational initiatives and informal workplace practices: Links to work-family conflict and job-related outcomes. Journal of management, 28(6), 787-810.
Bakar, A. A. (2012). Psikologi Industri dan Pengurusan Sumber Manusia. Shah Alam: Penerbit UMT.
Bakker, A. B., Demerouti, E., & Verbeke, W. (2004). Using the job demands resources model to predict burnout and performance. Human resource management, 43(1), 83-104.
Beehr, T. A., Jex, S. M., Stacy, B. A., & Murray, M. A. (2000). Work stressors and coworker support as predictors of individual strain and job performance. Journal of Organizational Behavior, 391-405.
Behson, S. J. (2005). The relative contribution of formal and informal organizational work–family support. Journal of Vocational Behavior, 66(3), 487-500.
Bibi, S., Iftikhar, M., Qureshi, M. I., Khan, K., & Zaman, K. (2013). Exploring the relationship among professional competence, job satisfaction and Career development confidence of chefs: an empirical research in Pakistan.
Blau, P. (1964). Power and exchange in social life. New York: J Wiley & Sons.
Brough, P., & Williams, J. (2007). Managing Occupational Stress in a High-Risk Industry Measuring the Job Demands of Correctional Officers. Criminal Justice and Behavior, 34(4), 555-567.
Byar, L. L., & Rue, L. W. ( 2011). Human Resource Management. Boston: McGraw-Hill.
Campbell, J. P., McCloy, R. A., Oppler, S. H., & Sager, C. E. (1993). A theory of performance. Personnel selection in organizations, 3570, 35-70.
Certo, S. (2015). Supervision: Concepts and skill-building: McGraw-Hill Higher Education.
Chapman, D. (2009). Emotional labour in the context of policing in Victoria: a preliminary analysis. International Journal of Police Science & Management, 11(4), 476-492.
Chou, R. J.-A., & Robert, S. A. (2008). Workplace support, role overload, and job satisfaction of direct care workers in assisted living. Journal of Health and Social Behavior, 49(2), 208-222.
Ciarrochi, J., Forgas, J. P., & Mayer, J. D. (2001). Emotional intelligence in everyday life: A scientific inquiry. Great Britain: Psychology Press.
Cohen, J., Cohen, P., West, S. G., & Aiken, L. S. (2013). Applied multiple regression/correlation analysis for the behavioral sciences. United States of America: Lawrence Erlbaum Associate.
Cooper, C., Cooper, R., & Eaker, L. (1987). Living with stress: Penguin Books.
Cooper, C. L., & Marshall, J. (2013). Occupational sources of stress: A review of the literature relating to coronary heart disease and mental ill health. In From Stress to Wellbeing Volume 1 (pp. 3-23): Springer.
Cote, S., & Miners, C. T. (2006). Emotional intelligence, cognitive intelligence, and job performance. Administrative Science Quarterly, 51(1), 1-28.
Day, A. L., & Carroll, S. A. (2004). Using an ability-based measure of emotional intelligence to predict individual performance, group performance, and group citizenship behaviours. Personality and Individual differences, 36(6), 1443-1458.
Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L. (2001). Reciprocation of perceived organizational support. Journal of applied psychology, 86(1), 42-51.
Ganji, M. (2011). Emotional intelligence. Tehran: Savalan.
George, J. M. (2000). Emotions and leadership: The role of emotional intelligence. Human relations, 53(8), 1027-1055.
Ghoreishi, F. S., Zahirrodine, A. R., Assarian, F., Moosavi, S. G. A., & Mehrizi, M. Z. Z. (2014). Evaluation of emotional intelligence and job satisfaction in employees of kashan hospitals. Nursing and Midwifery Studies, 3(1), e11977.
Gill, A. S., Flaschner, A. B., & Shachar, M. (2006). Mitigating stress and burnout by implementing transformational-leadership. International Journal of contemporary hospitality management, 18(6), 469-481.
Goleman, D., Boyatzis, R., & McKee, A. (2013). Primal leadership: Unleashing the power of emotional intelligence. Boston: Harvard Business Review Press.
Gottlieb, B. H. (2000). Selecting and planning support interventions. In L. G. U. B. H. G. Sheldon Cohen (Ed.), Social support measurement and intervention: A guide for health and social scientists (pp. 195-220). New York: Oxford University Press.
Greven, C., Chamorro-Premuzic, T., Arteche, A., & Furnham, A. (2008). A hierarchical integration of dispositional determinants of general health in students: The Big Five, trait emotional intelligence and humour styles. Personality and Individual differences, 44(7), 1562-1573.
Groves, K. S., Pat McEnrue, M., & Shen, W. (2008). Developing and measuring the emotional intelligence of leaders. Journal of Management Development, 27(2), 225-250.
Hasanzadeh, R. (2009). Emotional intelligence. Tehran: Ravan.
Iliffe, G., & Steed, L. G. (2000). Exploring the counselor's experience of working with perpetrators and survivors of domestic violence. Journal of interpersonal violence, 15(4), 393-412.
Irniza, R., Emilia, Z. A., Saliluddin, S. M., & Isha, A. S. N. (2014). A psychometric properties of the Malay-version Police Stress Questionnaire. The Malaysian journal of medical sciences: MJMS, 21(4), 42.
Jacques, E. T. (2009). The relationships between emotional intelligence and the academic performance and selection of a major of college students: ProQuest.
Jex, S. M., & Britt, T. W. (2014). Organizational psychology: A scientist-practitioner approach (Third edition ed.). New Jersey: John Wiley & Sons.
June, S., & Mahmood, R. (2011). Exploring The Relationship Between Role Ambiguity And Job Performance Among Employees Of The Service Sector Smes In Malaysia. Jurnal Intelek, 6(2), 93-102.
Karasek, R. A. (1985). Job content questionnaire and user’s guide. Lowell: University of Massachusetts.
Korsgaard, M. A., Meglino, B. M., Lester, S. W., & Jeong, S. S. (2010). Paying you back or paying me forward: understanding rewarded and unrewarded organizational citizenship behavior. Journal of applied psychology, 95(2), 277-290.
Kulkarni, P. M., Janakiram, B., & Kumar, D. (2009). Emotional intelligence and employee performance as an indicator for promotion, a study of automobile industry in the city of Belgaum, Karnataka, India. International Journal of Business and Management, 4(4), 161-170.
Law, K. S., Wong, C.-S., Huang, G.-H., & Li, X. (2008). The effects of emotional intelligence on job performance and life satisfaction for the research and development scientists in China. Asia Pacific Journal of Management, 25(1), 51-69.
Law, K. S., Wong, C.-S., & Song, L. J. (2004). The construct and criterion validity of emotional intelligence and its potential utility for management studies. Journal of applied psychology, 89(3), 483-496.
Liberman, A. M., Best, S. R., Metzler, T. J., Fagan, J. A., Weiss, D. S., & Marmar, C. R. (2002). Routine occupational stress and psychological distress in police. Policing: An International Journal of Police Strategies & Management, 25(2), 421-441.
Lyyra, T.-M., & Heikkinen, R.-L. (2006). Perceived social support and mortality in older people. The Journals of Gerontology Series B: Psychological Sciences and Social Sciences, 61(3), S147-S152.
Madjar, N., Oldham, G. R., & Pratt, M. G. (2002). There's no place like home? The contributions of work and nonwork creativity support to employees' creative performance. Academy of Management journal, 45(4), 757-767.
Mangkunegara, A. P., & Prabu, A. (2005). Evaluasi kinerja sumber daya manusia. Bandung: Aditama.
Mathew, T. (2003). A study of organizational commitment of degree college teachers in relation to work values, self-actualisation and leader behaviour of principals. Indian Educational Abstracts, 4(1), 86-87.
Mayer, J. D., & Salovey, P. (1997). What is emotional intelligence? . In P. S. D. J. Sluyter (Ed.), Emotional development and emotional Intelligence: Education implication (pp. 3-34). New York: Harper Collins.
McCreary, D. R., & Thompson, M. M. (2006). Development of two reliable and valid measures of stressors in policing: The operational and organizational police stress questionnaires. International Journal of Stress Management, 13(4), 494-518.
McGowan, J., Gardner, D., & Fletcher, R. (2006). Positive and negative affective outcomes of occupational stress. New Zealand Journal of Psychology, 35(2), 92-98.
Motl, R. W., McAuley, E., Snook, E. M., & Gliottoni, R. C. (2009). Physical activity and quality of life in multiple sclerosis: intermediary roles of disability, fatigue, mood, pain, self-efficacy and social support. Psychology, health & medicine, 14(1), 111-124.
Neveu, J. P. (2007). Jailed resources: Conservation of resources theory as applied to burnout among prison guards. Journal of Organizational Behavior, 28(1), 21-42.
Ng, T. W., & Sorensen, K. L. (2008). Toward a further understanding of the relationships between perceptions of support and work attitudes: A meta-analysis. Group & Organization Management, 33(3), 243-268.
Ngah, R., Jusoff, K., & Rahman, Z. A. (2009). Emotional intelligence of Malaysian academia towards work performance. International Education Studies, 2(2), 103-112.
Ornstein, S., & Nelson, T. (2006). Incorporating emotional intelligence competency building into the preparation and delivery of international travel courses. Innovations in Education and Teaching International, 43(1), 41-55.
Park, K.-O., Wilson, M. G., & Lee, M. S. (2004). Effects of social support at work on depression and organizational productivity. American Journal of Health Behavior, 28(5), 444-455.
Patterson, G. (2009). Mental stress and workers' compensation claim among police officers. Journal of Workplace Rights, 4(14), 441-445.
Pearce, J. L., & Porter, L. W. (1986). Employee responses to formal performance appraisal feedback. Journal of applied psychology, 71(2), 211-218.
Petrides, K. V. (2011). Ability and trait emotional intelligence. In S. v. S. A. F. Tomas Chamorro-Premuzic (Ed.), The Wiley-Blackwell handbook of individual differences (first edition ed., pp. 656-678): Blackwell.
Pushpakumari, M. (2008). The impact of job satisfaction on job performance: An empirical analysis. Paper presented at the City Forum.
Quick, J. C., & Quick, J. D. (1984). Organizational stress and preventive management: McGraw-Hill College.
Qureshi, I., Jamil, R. A., Iftikhar, M., Arif, S., Lodhi, S., Naseem, I., & Zaman, K. (2012). Job stress, workload, environment and employees turnover intentions: Destiny or choice.
Qureshi, M. I., Iftikhar, M., Abbas, S. G., Hassan, U., Khan, K., & Zaman, K. (2013). Relationship between job stress, workload, environment and employees turnover intentions: What we know, what should we know. World Applied Sciences Journal, 23(6), 764-770.
Rahim, M. A., & Psenicka, C. (1996). A structural equations model of stress, locus of control, social support, psychiatric symptoms, and propensity to leave a job. The Journal of Social Psychology, 136(1), 69-84.
Rees, T., & Freeman, P. (2009). Social support moderates the relationship between stressors and task performance through self-efficacy. Journal of Social and Clinical Psychology, 28(2), 244-263.
Rizan, M. S., & Rozi, M. (2015). The influence of job stress factors toward job performance among Royal Malaysian Police at Kuala Lumpur. Universiti Utara Malaysia,
Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, cognition and personality, 9(3), 185-211.
Schermerhorn, J. R., Hunt, J. G., & Osborn, R. N. (Eds.). (2005). Organizational behavior. New York: Wiley.
Searle, B., Bright, J. E., & Bochner, S. (2001). Helping people to sort it out: The role of social support in the job strain model. Work & Stress, 15(4), 328-346.
Shane, J. M. (2010). Organizational stressors and police performance. Journal of Criminal Justice, 38(4), 807-818.
Shimazu, A., Shimazu, M., & Odahara, T. (2004). Job control and social support as coping resources in job satisfaction. Psychological Reports, 94(2), 449-456.
Silva, P. (2006). Effects of disposition on hospitality employee job satisfaction and commitment. International Journal of contemporary hospitality management, 18(4), 317-328.
Slate, R. N., Johnson, W. W., & Colbert, S. S. (2007). Police stress: A structural model. Journal of police and Criminal Psychology, 22(2), 102-112.
Tamkin, P. (2005). The Contribution of Skills to Business Performance, Report RW39. Department for Education and Skills.
Witt, L., & Carlson, D. S. (2006). The work-family interface and job performance: moderating effects of conscientiousness and perceived organizational support. Journal of occupational health psychology, 11(4), 343-357.
Wong, C.-S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The leadership quarterly, 13(3), 243-274.
Yahaya, A., Yahaya, N., Arshad, K., Ismail, J., Jaalam, S., & Zakariya, Z. (2009). Occupational stress and its effects towards the organization management. Journal of Social Sciences, 5(4), 390-397.
Yerkes, R. M., & Dodson, J. D. (1908). The relation of strength of stimulus to rapidity of habit‐formation. Journal of comparative neurology and psychology, 18(5), 459-482.
Yozgat, U., Yurtkoru, S., & Bilginoğlu, E. (2013). Job stress and job performance among employees in public sector in Istanbul: examining the moderating role of emotional intelligence. Procedia-Social and Behavioral Sciences, 75, 518-524.
Yusof, R. (2007). Relationships between emotional intelligence and organizational commitment and job performance among administrators in a Malaysian public University. Unpublished Ph. D Dissertation, University Putra Malaysia. Education studies. UPM. Selangor.
Adetula, G. A. (2016). Emotional, Social, and Cognitive Intelligence as Predictors of Job Performance Among Law Enforcement Agency Personnel. Journal of Applied Security Research, 11(2), 149-165.
Al Ali, O. E., Garner, I., & Magadley, W. (2012). An exploration of the relationship between emotional intelligence and job performance in police organizations. Journal of police and Criminal Psychology, 27(1), 1-8.
Albrecht, T. L., Goldsmith, D. J., & Thompson, T. (2003). Social support, social networks, and health. In A. M. D. T.L. Thompson, K.I. Miller, & R. Parrott (Ed.), Handbook of health communication (pp. 263-284). Mahwah: NJ: Lawrence Erlbaum.
Anderson, S. E., Coffey, B. S., & Byerly, R. T. (2002). Formal organizational initiatives and informal workplace practices: Links to work-family conflict and job-related outcomes. Journal of management, 28(6), 787-810.
Bakar, A. A. (2012). Psikologi Industri dan Pengurusan Sumber Manusia. Shah Alam: Penerbit UMT.
Bakker, A. B., Demerouti, E., & Verbeke, W. (2004). Using the job demands resources model to predict burnout and performance. Human resource management, 43(1), 83-104.
Beehr, T. A., Jex, S. M., Stacy, B. A., & Murray, M. A. (2000). Work stressors and coworker support as predictors of individual strain and job performance. Journal of Organizational Behavior, 391-405.
Behson, S. J. (2005). The relative contribution of formal and informal organizational work–family support. Journal of Vocational Behavior, 66(3), 487-500.
Bibi, S., Iftikhar, M., Qureshi, M. I., Khan, K., & Zaman, K. (2013). Exploring the relationship among professional competence, job satisfaction and Career development confidence of chefs: an empirical research in Pakistan.
Blau, P. (1964). Power and exchange in social life. New York: J Wiley & Sons.
Brough, P., & Williams, J. (2007). Managing Occupational Stress in a High-Risk Industry Measuring the Job Demands of Correctional Officers. Criminal Justice and Behavior, 34(4), 555-567.
Byar, L. L., & Rue, L. W. ( 2011). Human Resource Management. Boston: McGraw-Hill.
Campbell, J. P., McCloy, R. A., Oppler, S. H., & Sager, C. E. (1993). A theory of performance. Personnel selection in organizations, 3570, 35-70.
Certo, S. (2015). Supervision: Concepts and skill-building: McGraw-Hill Higher Education.
Chapman, D. (2009). Emotional labour in the context of policing in Victoria: a preliminary analysis. International Journal of Police Science & Management, 11(4), 476-492.
Chou, R. J.-A., & Robert, S. A. (2008). Workplace support, role overload, and job satisfaction of direct care workers in assisted living. Journal of Health and Social Behavior, 49(2), 208-222.
Ciarrochi, J., Forgas, J. P., & Mayer, J. D. (2001). Emotional intelligence in everyday life: A scientific inquiry. Great Britain: Psychology Press.
Cohen, J., Cohen, P., West, S. G., & Aiken, L. S. (2013). Applied multiple regression/correlation analysis for the behavioral sciences. United States of America: Lawrence Erlbaum Associate.
Cooper, C., Cooper, R., & Eaker, L. (1987). Living with stress: Penguin Books.
Cooper, C. L., & Marshall, J. (2013). Occupational sources of stress: A review of the literature relating to coronary heart disease and mental ill health. In From Stress to Wellbeing Volume 1 (pp. 3-23): Springer.
Cote, S., & Miners, C. T. (2006). Emotional intelligence, cognitive intelligence, and job performance. Administrative Science Quarterly, 51(1), 1-28.
Day, A. L., & Carroll, S. A. (2004). Using an ability-based measure of emotional intelligence to predict individual performance, group performance, and group citizenship behaviours. Personality and Individual differences, 36(6), 1443-1458.
Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L. (2001). Reciprocation of perceived organizational support. Journal of applied psychology, 86(1), 42-51.
Ganji, M. (2011). Emotional intelligence. Tehran: Savalan.
George, J. M. (2000). Emotions and leadership: The role of emotional intelligence. Human relations, 53(8), 1027-1055.
Ghoreishi, F. S., Zahirrodine, A. R., Assarian, F., Moosavi, S. G. A., & Mehrizi, M. Z. Z. (2014). Evaluation of emotional intelligence and job satisfaction in employees of kashan hospitals. Nursing and Midwifery Studies, 3(1), e11977.
Gill, A. S., Flaschner, A. B., & Shachar, M. (2006). Mitigating stress and burnout by implementing transformational-leadership. International Journal of contemporary hospitality management, 18(6), 469-481.
Goleman, D., Boyatzis, R., & McKee, A. (2013). Primal leadership: Unleashing the power of emotional intelligence. Boston: Harvard Business Review Press.
Gottlieb, B. H. (2000). Selecting and planning support interventions. In L. G. U. B. H. G. Sheldon Cohen (Ed.), Social support measurement and intervention: A guide for health and social scientists (pp. 195-220). New York: Oxford University Press.
Greven, C., Chamorro-Premuzic, T., Arteche, A., & Furnham, A. (2008). A hierarchical integration of dispositional determinants of general health in students: The Big Five, trait emotional intelligence and humour styles. Personality and Individual differences, 44(7), 1562-1573.
Groves, K. S., Pat McEnrue, M., & Shen, W. (2008). Developing and measuring the emotional intelligence of leaders. Journal of Management Development, 27(2), 225-250.
Hasanzadeh, R. (2009). Emotional intelligence. Tehran: Ravan.
Iliffe, G., & Steed, L. G. (2000). Exploring the counselor's experience of working with perpetrators and survivors of domestic violence. Journal of interpersonal violence, 15(4), 393-412.
Irniza, R., Emilia, Z. A., Saliluddin, S. M., & Isha, A. S. N. (2014). A psychometric properties of the Malay-version Police Stress Questionnaire. The Malaysian journal of medical sciences: MJMS, 21(4), 42.
Jacques, E. T. (2009). The relationships between emotional intelligence and the academic performance and selection of a major of college students: ProQuest.
Jex, S. M., & Britt, T. W. (2014). Organizational psychology: A scientist-practitioner approach (Third edition ed.). New Jersey: John Wiley & Sons.
June, S., & Mahmood, R. (2011). Exploring The Relationship Between Role Ambiguity And Job Performance Among Employees Of The Service Sector Smes In Malaysia. Jurnal Intelek, 6(2), 93-102.
Karasek, R. A. (1985). Job content questionnaire and user’s guide. Lowell: University of Massachusetts.
Korsgaard, M. A., Meglino, B. M., Lester, S. W., & Jeong, S. S. (2010). Paying you back or paying me forward: understanding rewarded and unrewarded organizational citizenship behavior. Journal of applied psychology, 95(2), 277-290.
Kulkarni, P. M., Janakiram, B., & Kumar, D. (2009). Emotional intelligence and employee performance as an indicator for promotion, a study of automobile industry in the city of Belgaum, Karnataka, India. International Journal of Business and Management, 4(4), 161-170.
Law, K. S., Wong, C.-S., Huang, G.-H., & Li, X. (2008). The effects of emotional intelligence on job performance and life satisfaction for the research and development scientists in China. Asia Pacific Journal of Management, 25(1), 51-69.
Law, K. S., Wong, C.-S., & Song, L. J. (2004). The construct and criterion validity of emotional intelligence and its potential utility for management studies. Journal of applied psychology, 89(3), 483-496.
Liberman, A. M., Best, S. R., Metzler, T. J., Fagan, J. A., Weiss, D. S., & Marmar, C. R. (2002). Routine occupational stress and psychological distress in police. Policing: An International Journal of Police Strategies & Management, 25(2), 421-441.
Lyyra, T.-M., & Heikkinen, R.-L. (2006). Perceived social support and mortality in older people. The Journals of Gerontology Series B: Psychological Sciences and Social Sciences, 61(3), S147-S152.
Madjar, N., Oldham, G. R., & Pratt, M. G. (2002). There's no place like home? The contributions of work and nonwork creativity support to employees' creative performance. Academy of Management journal, 45(4), 757-767.
Mangkunegara, A. P., & Prabu, A. (2005). Evaluasi kinerja sumber daya manusia. Bandung: Aditama.
Mathew, T. (2003). A study of organizational commitment of degree college teachers in relation to work values, self-actualisation and leader behaviour of principals. Indian Educational Abstracts, 4(1), 86-87.
Mayer, J. D., & Salovey, P. (1997). What is emotional intelligence? . In P. S. D. J. Sluyter (Ed.), Emotional development and emotional Intelligence: Education implication (pp. 3-34). New York: Harper Collins.
McCreary, D. R., & Thompson, M. M. (2006). Development of two reliable and valid measures of stressors in policing: The operational and organizational police stress questionnaires. International Journal of Stress Management, 13(4), 494-518.
McGowan, J., Gardner, D., & Fletcher, R. (2006). Positive and negative affective outcomes of occupational stress. New Zealand Journal of Psychology, 35(2), 92-98.
Motl, R. W., McAuley, E., Snook, E. M., & Gliottoni, R. C. (2009). Physical activity and quality of life in multiple sclerosis: intermediary roles of disability, fatigue, mood, pain, self-efficacy and social support. Psychology, health & medicine, 14(1), 111-124.
Neveu, J. P. (2007). Jailed resources: Conservation of resources theory as applied to burnout among prison guards. Journal of Organizational Behavior, 28(1), 21-42.
Ng, T. W., & Sorensen, K. L. (2008). Toward a further understanding of the relationships between perceptions of support and work attitudes: A meta-analysis. Group & Organization Management, 33(3), 243-268.
Ngah, R., Jusoff, K., & Rahman, Z. A. (2009). Emotional intelligence of Malaysian academia towards work performance. International Education Studies, 2(2), 103-112.
Ornstein, S., & Nelson, T. (2006). Incorporating emotional intelligence competency building into the preparation and delivery of international travel courses. Innovations in Education and Teaching International, 43(1), 41-55.
Park, K.-O., Wilson, M. G., & Lee, M. S. (2004). Effects of social support at work on depression and organizational productivity. American Journal of Health Behavior, 28(5), 444-455.
Patterson, G. (2009). Mental stress and workers' compensation claim among police officers. Journal of Workplace Rights, 4(14), 441-445.
Pearce, J. L., & Porter, L. W. (1986). Employee responses to formal performance appraisal feedback. Journal of applied psychology, 71(2), 211-218.
Petrides, K. V. (2011). Ability and trait emotional intelligence. In S. v. S. A. F. Tomas Chamorro-Premuzic (Ed.), The Wiley-Blackwell handbook of individual differences (first edition ed., pp. 656-678): Blackwell.
Pushpakumari, M. (2008). The impact of job satisfaction on job performance: An empirical analysis. Paper presented at the City Forum.
Quick, J. C., & Quick, J. D. (1984). Organizational stress and preventive management: McGraw-Hill College.
Qureshi, I., Jamil, R. A., Iftikhar, M., Arif, S., Lodhi, S., Naseem, I., & Zaman, K. (2012). Job stress, workload, environment and employees turnover intentions: Destiny or choice.
Qureshi, M. I., Iftikhar, M., Abbas, S. G., Hassan, U., Khan, K., & Zaman, K. (2013). Relationship between job stress, workload, environment and employees turnover intentions: What we know, what should we know. World Applied Sciences Journal, 23(6), 764-770.
Rahim, M. A., & Psenicka, C. (1996). A structural equations model of stress, locus of control, social support, psychiatric symptoms, and propensity to leave a job. The Journal of Social Psychology, 136(1), 69-84.
Rees, T., & Freeman, P. (2009). Social support moderates the relationship between stressors and task performance through self-efficacy. Journal of Social and Clinical Psychology, 28(2), 244-263.
Rizan, M. S., & Rozi, M. (2015). The influence of job stress factors toward job performance among Royal Malaysian Police at Kuala Lumpur. Universiti Utara Malaysia,
Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, cognition and personality, 9(3), 185-211.
Schermerhorn, J. R., Hunt, J. G., & Osborn, R. N. (Eds.). (2005). Organizational behavior. New York: Wiley.
Searle, B., Bright, J. E., & Bochner, S. (2001). Helping people to sort it out: The role of social support in the job strain model. Work & Stress, 15(4), 328-346.
Shane, J. M. (2010). Organizational stressors and police performance. Journal of Criminal Justice, 38(4), 807-818.
Shimazu, A., Shimazu, M., & Odahara, T. (2004). Job control and social support as coping resources in job satisfaction. Psychological Reports, 94(2), 449-456.
Silva, P. (2006). Effects of disposition on hospitality employee job satisfaction and commitment. International Journal of contemporary hospitality management, 18(4), 317-328.
Slate, R. N., Johnson, W. W., & Colbert, S. S. (2007). Police stress: A structural model. Journal of police and Criminal Psychology, 22(2), 102-112.
Tamkin, P. (2005). The Contribution of Skills to Business Performance, Report RW39. Department for Education and Skills.
Witt, L., & Carlson, D. S. (2006). The work-family interface and job performance: moderating effects of conscientiousness and perceived organizational support. Journal of occupational health psychology, 11(4), 343-357.
Wong, C.-S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The leadership quarterly, 13(3), 243-274.
Yahaya, A., Yahaya, N., Arshad, K., Ismail, J., Jaalam, S., & Zakariya, Z. (2009). Occupational stress and its effects towards the organization management. Journal of Social Sciences, 5(4), 390-397.
Yerkes, R. M., & Dodson, J. D. (1908). The relation of strength of stimulus to rapidity of habit‐formation. Journal of comparative neurology and psychology, 18(5), 459-482.
Yozgat, U., Yurtkoru, S., & Bilginoğlu, E. (2013). Job stress and job performance among employees in public sector in Istanbul: examining the moderating role of emotional intelligence. Procedia-Social and Behavioral Sciences, 75, 518-524.
Yusof, R. (2007). Relationships between emotional intelligence and organizational commitment and job performance among administrators in a Malaysian public University. Unpublished Ph. D Dissertation, University Putra Malaysia. Education studies. UPM. Selangor.