How to cite this paper
Haghighat, K., Shagerdi, A., Haghighat, A & Otoofi, A. (2013). A study on important factors influencing innovation in service: A case study of hotel industry.Management Science Letters , 3(7), 2155-2160.
Refrences
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development. Journal of the Academy of Marketing Science, 30(3), 250-261.
Atuahene-Gima, K. (1996). Market orientation and innovation. Journal of Business Research, 35(2),
93-103.
Bowen, D. E., & Lawler III, E. E. (2006). The empowerment of service workers.Managing
innovation and change, 155-69.
Chesbrough, H. W. (2003). Open innovation: The new imperative for creating and profiting from
technology. Harvard Business Press.
De Man, A. P., & Duysters, G. (2005). Collaboration and innovation: a review of the effects of
mergers, acquisitions and alliances on innovation. Technovation,25(12), 1377-1387.
De Luca, L. M., & Atuahene-Gima, K. (2007). Market knowledge dimensions and cross-functional
collaboration: examining the different routes to product innovation performance. Journal of
Marketing, 95-112.
Drejer, I. (2004). Identifying innovation in surveys of services: a Schumpeterian
perspective. Research Policy, 33(3), 551-562.
Gruner, K. E., & Homburg, C. (2000). Does customer interaction enhance new product
success?. Journal of business research, 49(1), 1-14.
Hauser, J., Tellis, G. J., & Griffin, A. (2006). Research on innovation: A review and agenda for
marketing science. Marketing Science, 25(6), 687-717.
Kirca, A. H., Jayachandran, S., & Bearden, W. O. (2005). Market orientation: a meta-analytic review
and assessment of its antecedents and impact on performance. Journal of marketing, 69(2), 24-41.
Li, T., & Calantone, R. J. (1998). The impact of market knowledge competence on new product
advantage: conceptualization and empirical examination. The Journal of Marketing, 13-29.
Lusch, R. F., Vargo, S. L., & O’Brien, M. (2007). Competing through service: Insights from servicedominant
logic. Journal of retailing, 83(1), 5-18.
Menor, L. J., Tatikonda, M. V., & Sampson, S. E. (2002). New service development: areas for
exploitation and exploration. Journal of Operations Management, 20(2), 135-157.
Nijssen, E. J., Hillebrand, B., Vermeulen, P. A., & Kemp, R. G. (2006). Exploring product and
service innovation similarities and differences. International Journal of Research in
Marketing, 23(3), 241-251.
Rust, R. (1998). What is the domain of service research?. Journal of Service Research, 1(2), 107-107.
SchulteB, P., Wegener, S., Neus, A., & Satzger, G. (2010). Innovating for and with your service
customers: An assessment of the current practice of collaborative service innovation in
Germany. Procedia-Social and Behavioral Sciences, 2(4), 6503-6515.
Vargo, S. L., & Lusch, R. F. (2008). Service-dominant logic: continuing the evolution. Journal of the
Academy of Marketing Science, 36(1), 1-10.
Vincent, L. H., Bharadwaj, S. G., & Challagalla, G. N. (2004). Does innovation mediate firm
performance?: a meta-analysis of determinants and consequences of organizational innovation.
development. Journal of the Academy of Marketing Science, 30(3), 250-261.
Atuahene-Gima, K. (1996). Market orientation and innovation. Journal of Business Research, 35(2),
93-103.
Bowen, D. E., & Lawler III, E. E. (2006). The empowerment of service workers.Managing
innovation and change, 155-69.
Chesbrough, H. W. (2003). Open innovation: The new imperative for creating and profiting from
technology. Harvard Business Press.
De Man, A. P., & Duysters, G. (2005). Collaboration and innovation: a review of the effects of
mergers, acquisitions and alliances on innovation. Technovation,25(12), 1377-1387.
De Luca, L. M., & Atuahene-Gima, K. (2007). Market knowledge dimensions and cross-functional
collaboration: examining the different routes to product innovation performance. Journal of
Marketing, 95-112.
Drejer, I. (2004). Identifying innovation in surveys of services: a Schumpeterian
perspective. Research Policy, 33(3), 551-562.
Gruner, K. E., & Homburg, C. (2000). Does customer interaction enhance new product
success?. Journal of business research, 49(1), 1-14.
Hauser, J., Tellis, G. J., & Griffin, A. (2006). Research on innovation: A review and agenda for
marketing science. Marketing Science, 25(6), 687-717.
Kirca, A. H., Jayachandran, S., & Bearden, W. O. (2005). Market orientation: a meta-analytic review
and assessment of its antecedents and impact on performance. Journal of marketing, 69(2), 24-41.
Li, T., & Calantone, R. J. (1998). The impact of market knowledge competence on new product
advantage: conceptualization and empirical examination. The Journal of Marketing, 13-29.
Lusch, R. F., Vargo, S. L., & O’Brien, M. (2007). Competing through service: Insights from servicedominant
logic. Journal of retailing, 83(1), 5-18.
Menor, L. J., Tatikonda, M. V., & Sampson, S. E. (2002). New service development: areas for
exploitation and exploration. Journal of Operations Management, 20(2), 135-157.
Nijssen, E. J., Hillebrand, B., Vermeulen, P. A., & Kemp, R. G. (2006). Exploring product and
service innovation similarities and differences. International Journal of Research in
Marketing, 23(3), 241-251.
Rust, R. (1998). What is the domain of service research?. Journal of Service Research, 1(2), 107-107.
SchulteB, P., Wegener, S., Neus, A., & Satzger, G. (2010). Innovating for and with your service
customers: An assessment of the current practice of collaborative service innovation in
Germany. Procedia-Social and Behavioral Sciences, 2(4), 6503-6515.
Vargo, S. L., & Lusch, R. F. (2008). Service-dominant logic: continuing the evolution. Journal of the
Academy of Marketing Science, 36(1), 1-10.
Vincent, L. H., Bharadwaj, S. G., & Challagalla, G. N. (2004). Does innovation mediate firm
performance?: a meta-analysis of determinants and consequences of organizational innovation.