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Growing Science » Management Science Letters » The mediating effect of employee happiness on the relationship between quality of work-life and employee intention to quit: A study on fast-food restaurants in Jordan

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Management Science Letters
ISSN 1923-9343 (Online) - ISSN 1923-9335 (Print)
Quarterly Publication
Volume 11 Issue 3 pp. 933-938, 2021

The mediating effect of employee happiness on the relationship between quality of work-life and employee intention to quit: A study on fast-food restaurants in Jordan Pages 933-938 PDF Download PDF

Authors: Hayel Alserhan, Abdullah Al-Adamat, Omar Al-Adamat

📋 Author Affiliations:
Hayel Alserhan1, Abdullah Al-Adamat ORCID 1, Omar Al-Adamat ORCID 2
1 Department of Business Administration, Faculty of Economics and Administrative Sciences, Al al-Bayt University, Mafraq, 25113, Jordan
2 Jordan Ministry of Education, Mafraq, 25454, Jordan
doi 10.5267/j.msl.2020.10.004
13 Source: Scopus
Crossref Source: CrossRef

🔑 Keywords: Quality of Work-Life, Employee Happiness, Intention to Quit, Fast-food Restaurants, Jordan

Abstract: This study aims to investigate the mediating role of employee happiness in the effect of the quality of work-life on employee intention to quit. Data were collected using a questionnaire developed regarding prior related works. It was administered to a sample consisted of 122 employees selected from four fast-food restaurants in Jordan. Data analysis was conducted using structural equation modelling via Smart-PLS3; the results revealed that the quality of life had significant direct effects on both employee happiness and employee intention to quit. The first effect was positive, while the second was negative. Employee happiness had a significant impact on employee intention to quit. Consequently, the results indicated that employee happiness played a significant mediating role in the effect of the quality of work-life on employee intention to quit. It was concluded that the quality of work-life is not enough to reduce employee intention to quit, which means that organization should pay great attention to employee happiness to ensure the positive effect of the quality of life and to reduce employee intention to quit.

How to cite this paper
APA: Alserhan, H., Al-Adamat, A & Al-Adamat, O. (2021). The mediating effect of employee happiness on the relationship between quality of work-life and employee intention to quit: A study on fast-food restaurants in Jordan. Management Science Letters, 11(3), 933-938.
Chicago/Turabian: Alserhan, H., Al-Adamat, A & Al-Adamat, O. 2021. "The mediating effect of employee happiness on the relationship between quality of work-life and employee intention to quit: A study on fast-food restaurants in Jordan." Management Science Letters 11, no. 3 (2021): 933-938.
AMA: Alserhan, H., Al-Adamat, A & Al-Adamat, O. The mediating effect of employee happiness on the relationship between quality of work-life and employee intention to quit: A study on fast-food restaurants in Jordan. Management Science Letters. 2021;11(3):933-938.

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📚 Journal: Management Science Letters | 📅 Year: 2021 | 📖 Volume: 11 | 📄 Issue: 3 | 👁️ Views: 5005 | 📊 Crossref:

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