How to cite this paper
Tran, H & Nguyen, M. (2020). Customer perception toward electronic commerce systems in Vietnam.Management Science Letters , 10(12), 2861-2868.
Refrences
Baasandulam, B. & Kuo-Chung, C. (2012). The influence factors of online purchase on customer satisfaction in Mongoli-an Airlines, Dong-Hwa National University, Taiwan.
Jovanovic, B., & Rousseau, P. L. (2005). General purpose technologies. In Handbook of economic growth (Vol. 1, pp. 1181-1224). Elsevier.
Carter, J. A. (2002). Developing e-commerce systems (pp. 35-49). Prentice Hall.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 13(3), 319-340.
Hanna, N., & Wozniak, R. (2017). Consumer behavior: An applied approach (Doctoral dissertation, Univerza v Mariboru, Ekonomsko-poslovna fakulteta).
Hung, S. Y., Chen, C. C., & Huang, N. H. (2014). An integrative approach to understanding customer satisfaction with e-service of online stores. Journal of Electronic Commerce Research, 15(1), 40.
Kim, D. J., Ferrin, D. L., & Rao, H. R. (2008). A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decision Support Systems, 44(2), 544-564.
Kumbhar, V. M. (2011). Factors affecting the customer satisfaction in e-banking: Some evidences form Indian banks. Management Research & Practice, 3(4), 1-14.
Leon, G.S., & Joseph, L.W. (2018), Consumer Behavior, 12th ed., Pearson Publisher
Solomon, M. R. (1994). Buying, having and being. London: Prenticle Hall.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perc. Journal of retailing, 64(1), 12.
Radner, R. (1975). A behavioral model of cost reduction. The Bell Journal of Economics, 6, 196-215.
Reidenbach, R. E., & Goeke, R. W. (2006). Value-driven channel strategy: extending the Lean approach. Quality Press.
Quan, T.H.M., & Duc, T.H.A. (2014), Các yếu tố ảnh hưởng đến sự tin cậy của khách hàng trong thương mại điện tử ở Việt Nam, Phát triển kinh tế, June 2014, 51-59
Shahriari, S. (2014). Effective factors on loyalty of e-banking customers. International Journal, 2(3).
Tuyen, N.V. (2013), Các nhân tố tạo ra giá trị cảm nhận của khách hàng về chất lượng dịch vụ khách sạn, Tạp chí Khoa học Xã hội, 6 (178), 16-22.
Vietnam eCommerce and Digital Economy Agency (IDEA Vietnam) (2015), Vietnam E-commerce Report 2015, IDEA
http://www.vecita.gov.vn/tinbai/1194/Bao-cao-Thuong-mai-dien-tu-Viet-Nam-nam-2015
Vietnam eCommerce and Digital Economy Agency (IDEA Vietnam) (2019), Vietnam E-Business Index 2019 Report, IDEA http://en.idea.gov.vn/file/203c8324-1492-4834-b3e7-a6a52cf39af6
Tabaei, Z., Fathian, M., & Gholamian, M. R. (2011). Effective factors on electronic customers satisfaction. In International Conference on Information and Financial Engineering.
Jovanovic, B., & Rousseau, P. L. (2005). General purpose technologies. In Handbook of economic growth (Vol. 1, pp. 1181-1224). Elsevier.
Carter, J. A. (2002). Developing e-commerce systems (pp. 35-49). Prentice Hall.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 13(3), 319-340.
Hanna, N., & Wozniak, R. (2017). Consumer behavior: An applied approach (Doctoral dissertation, Univerza v Mariboru, Ekonomsko-poslovna fakulteta).
Hung, S. Y., Chen, C. C., & Huang, N. H. (2014). An integrative approach to understanding customer satisfaction with e-service of online stores. Journal of Electronic Commerce Research, 15(1), 40.
Kim, D. J., Ferrin, D. L., & Rao, H. R. (2008). A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decision Support Systems, 44(2), 544-564.
Kumbhar, V. M. (2011). Factors affecting the customer satisfaction in e-banking: Some evidences form Indian banks. Management Research & Practice, 3(4), 1-14.
Leon, G.S., & Joseph, L.W. (2018), Consumer Behavior, 12th ed., Pearson Publisher
Solomon, M. R. (1994). Buying, having and being. London: Prenticle Hall.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perc. Journal of retailing, 64(1), 12.
Radner, R. (1975). A behavioral model of cost reduction. The Bell Journal of Economics, 6, 196-215.
Reidenbach, R. E., & Goeke, R. W. (2006). Value-driven channel strategy: extending the Lean approach. Quality Press.
Quan, T.H.M., & Duc, T.H.A. (2014), Các yếu tố ảnh hưởng đến sự tin cậy của khách hàng trong thương mại điện tử ở Việt Nam, Phát triển kinh tế, June 2014, 51-59
Shahriari, S. (2014). Effective factors on loyalty of e-banking customers. International Journal, 2(3).
Tuyen, N.V. (2013), Các nhân tố tạo ra giá trị cảm nhận của khách hàng về chất lượng dịch vụ khách sạn, Tạp chí Khoa học Xã hội, 6 (178), 16-22.
Vietnam eCommerce and Digital Economy Agency (IDEA Vietnam) (2015), Vietnam E-commerce Report 2015, IDEA
http://www.vecita.gov.vn/tinbai/1194/Bao-cao-Thuong-mai-dien-tu-Viet-Nam-nam-2015
Vietnam eCommerce and Digital Economy Agency (IDEA Vietnam) (2019), Vietnam E-Business Index 2019 Report, IDEA http://en.idea.gov.vn/file/203c8324-1492-4834-b3e7-a6a52cf39af6
Tabaei, Z., Fathian, M., & Gholamian, M. R. (2011). Effective factors on electronic customers satisfaction. In International Conference on Information and Financial Engineering.