How to cite this paper
Do, D & Dinh, T. (2020). Determinants influencing the quality of accounting service: The case of accounting service firms in Hanoi, Vietnam., 10(3), 675-682.
Refrences
Aga, M., & Safakli, O. V. (2007). An empirical investigation of service quality and customer satisfaction in professional accounting firms: Evidence from North Cyprus. Problems and perspectives in management, 5(3), 84-98.
Armstrong, R. W., & Davision, A. (1995). An empirical investigation of the dimensions of service quality in australia ac-counting firms. Journal of Customer Service in Marketing & Management, 1(2), 105-122.
Groff, Z. M., Stumberger, N., & Slapnicar, S. (2012). The influence of professional qualification on customers’ perceived quality of accounting services and retention decision. Available at SSRN 2188578.
Grönroos, C. (1984). A service quality model and its marketing implications. European Journal of marketing, 18(4), 36-44.
Hair, J.F., Anderson, R.E., Tatham, R.L., & Black, W.C. (2006). Multivariate Data Analysis. Prentice-Hall International.
Hoang, T., & Nguyen, M. N. C. (2008). Analysis of research data with SPSS. Vietnam: Hong Duc Publishing House.
Mai (2010). Accounting and accounting service in the process of international economic integration, Scientific research works, University of Economics of Ho Chi Minh City.
Mai, T.H.M. (2013). Vietnam Accounting Services, limitations to overcome, Accounting and Auditing Journal, 13, 7-9.
Ministry of finance (2005), The Ministry of finance’s decision: No. 87/2005/QD-BTC, December 01, 2005, issuing and announcing standards of ethical and professional accounting and auditing in Vietnam.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41-50.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perc. Journal of Retailing, 64(1), 12.
Pham (2017). Determinants influencing the quality of accounting service in firms in Ho Chi Minh city. Economic Asia – Pacific Journal, 9, 69-71.
National Assembly (2015). Accounting Law No. 88/201 5 / QH13.
Saxby, C. L., Ehlen, C. R., & Koski, T. R. (2004). Service quality in accounting firms: The relationship of service quality to client satisfaction and firm/client conflict. Journal of Business & Economics Research (JBER), 2(11).
Tran (2013). Factors Influencing the Decision to Choose the accounting service firms of small and medium enterprises in Ho Chi Minh city. Vietnam, Master thesis, University of Economics of Ho Chi Minh City.
Armstrong, R. W., & Davision, A. (1995). An empirical investigation of the dimensions of service quality in australia ac-counting firms. Journal of Customer Service in Marketing & Management, 1(2), 105-122.
Groff, Z. M., Stumberger, N., & Slapnicar, S. (2012). The influence of professional qualification on customers’ perceived quality of accounting services and retention decision. Available at SSRN 2188578.
Grönroos, C. (1984). A service quality model and its marketing implications. European Journal of marketing, 18(4), 36-44.
Hair, J.F., Anderson, R.E., Tatham, R.L., & Black, W.C. (2006). Multivariate Data Analysis. Prentice-Hall International.
Hoang, T., & Nguyen, M. N. C. (2008). Analysis of research data with SPSS. Vietnam: Hong Duc Publishing House.
Mai (2010). Accounting and accounting service in the process of international economic integration, Scientific research works, University of Economics of Ho Chi Minh City.
Mai, T.H.M. (2013). Vietnam Accounting Services, limitations to overcome, Accounting and Auditing Journal, 13, 7-9.
Ministry of finance (2005), The Ministry of finance’s decision: No. 87/2005/QD-BTC, December 01, 2005, issuing and announcing standards of ethical and professional accounting and auditing in Vietnam.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41-50.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perc. Journal of Retailing, 64(1), 12.
Pham (2017). Determinants influencing the quality of accounting service in firms in Ho Chi Minh city. Economic Asia – Pacific Journal, 9, 69-71.
National Assembly (2015). Accounting Law No. 88/201 5 / QH13.
Saxby, C. L., Ehlen, C. R., & Koski, T. R. (2004). Service quality in accounting firms: The relationship of service quality to client satisfaction and firm/client conflict. Journal of Business & Economics Research (JBER), 2(11).
Tran (2013). Factors Influencing the Decision to Choose the accounting service firms of small and medium enterprises in Ho Chi Minh city. Vietnam, Master thesis, University of Economics of Ho Chi Minh City.