How to cite this paper
Ghattas, D & Al-Abdallah, G. (2020). Factors affecting customers selection of community pharmacies: The mediating effect of branded pharmacies and the moderating effect of demographics.Management Science Letters , 10(8), 1813-1826.
Refrences
Aboumoghli, A. & Al-Abdallah, Gh., (2018), Evaluating the association between corporate entrepreneurship and firm per-formance. International Journal of Entrepreneurship, 22(4), 1-10.
Abou-Moghli, A. A., & Al-Abdallah, G. M. (2012). Market analysis and the feasibility of establishing small business-es. European Scientific Journal, 8(9), 94-113.
Abdul Kareem, A. (2013). Determinant Attributes Influencing Retail Pharmacy Selection by Malaysian Consumers. Mas-ter’s degree Thesis in Business Administration, University of Malaya, Malaysia.
Abu Bashar, A., & Saraswat, K. K. (2015). Consumer Purchase Intention and Store Attributes: A Study of Delhi & NCR. International Journal of Marketing & Financial Management, 3(3), 9-19.
Abu Hammour, K., Abu Farha, R., Rizik, M., Mukattash, T., Alnan, M., Alkhader, A., ... & Basheti, I. (2019). Pharmacy drive‐thru service in Jordan: assessing customers' awareness, perceptions and factors affecting the use of this ser-vice. Journal of Pharmaceutical Health Services Research, 10(1), 141-147.
Al-Abdallah, G. M., & Abo-Rumman, A. H. (2013). The effect of brand associations on customer loyalty: Empirical study on mobile devices in Jordan. American Academic & Scholarly Research Journal, 5(1), 122.
Al-Abdallah, G. M., & Ahmed, R. S. (2018). The impact of corporate social responsibility on customer loyalty in the Qa-tari telecommunication sector. Journal of Business and Retail Management Research, 13(1), 253-268.
Al-Abdallah, G. M., & Bataineh, A. Q. (2018). Social networking sites and fashion e-purchasing process. Journal of Busi-ness and Retail Management Research, 13(2), 36-49.
Al-Abdallah, Gh. & Chew, V. (2020) Barriers to Six Sigma implementation in Chinese small and medium steel enterpris-es, International Journal of Business Excellence 2020.
Al-Hassan, M. I. (2009). A survey on consumer need and opinion about the community pharmacists in Riyadh, Saudi Ara-bia. Journal of Medical Sciences, 9(1), 36-40.
Ayub, M., & Mustafa, M. (2017). Consumer buying behavior of retail pharmacy industry with special references to Delhi and NCR. International Journal of Management Studies, 4(2).
Bahadori, M., Teymourzadeh, E., Ravangard, R., Nasiri, A., Raadabadi, M., & Alimohammadzadeh, K. (2016). Factors contributing towards patient’s choice of a hospital clinic from the patients’ and managers’ perspective. Electronic phy-sician, 8(5), 2378.
Bataineh, A. Q., Al-Abdallah, G. M., Salhab, H. A., & Shoter, A. M. (2015). The effect of relationship marketing on cus-tomer retention in the Jordanian’s pharmaceutical sector. International Journal of Business and Management, 10(3), 117-131.
Berisha Qehaja, A., & Shiroka Pula, J. (2015). Factors Influencing Store Selection for Supply with Fast-Moving Consumer Goods. Management, 10(4), 315-333.
Brian, O., Chukwuka, E., Chiadichiem, C., Samuel, U., & Chima, E. (2015). Pharmaceutical care and community pharma-cy practice in Nigeria; Grappling with the frontier. European Journal of Pharmaceutical and Medical Research, 2(7), 33-42.
Brooks, N., & Simkin, L. (2012). Judging marketing mix effectiveness. Marketing Intelligence & Planning, 30(5), 494-514.
Chamhuri, N., & Batt, P. (2009). Factors influencing the consumer's choice of retail store. Stewart Postharvest Review, 5(3), 1-7.
Department of Statistics (2016). Jordanian Annual Statistical Book. Vol. 67, Amman: Jordan.
Department of Statistics, Directorate of Family and Population Surveys (2018), Estimated Population of the Kingdom by Governorate, Locality Sex and Households, Amman: Jordan. Available at: http://dosweb.dos.gov.jo/DataBank/Population_Estimares/PopulationEstimatesbyLocality.pdf, Retrieved Jan 28/2019.
El Hajj, M. S., Salem, S., & Mansoor, H. (2011). Public’s attitudes towards community pharmacy in Qatar: a pilot study. Patient preference and adherence, 5, 405-422.
Elayeh E., Akour, A., Almadaeen, S., AlQhewii, T., & Basheti, I. (2017). Practice of pharmaceutical care in community pharmacies in Jordan. Tropical Journal of Pharmaceutical Research, 16(2), 463-470.
Eroglu, E. (2013). Factors affecting consumer preferences for retail industry and retailer selection using analytic hierarchy process. Kafkas University Journal of Economics and Administrative Sciences Faculty, 4(6), 43-57.
Gill, J., & Johnson, P. (2010). Research Methods for Managers. Fourth Edition, SAGE Publications: London.
Goi, C. L. (2009). A review of marketing mix: 4Ps or more?. International Journal of Marketing Studies, 1(1), 2.
George, D., & Mallery, M. (2010). SPSS for Windows Step by Step: A Simple Guide and Reference. 17.0 update (10a ed.) Boston: Pearson.
Gupta, R., & Singh, A. (2012). Customer demographics and choice of retail store for household consumables. Manage-ment Convergence, 3(1), 29-46.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis. Pearson College Division.
Iskandar, K., Hallit, S., Raad, E. B., Droubi, F., Layoun, N., & Salameh, P. (2017). Community pharmacy in Lebanon: A societal perspective. Pharmacy Practice (Granada), 15(2), 893.
Kevrekidis, D. P., Minarikova, D., Markos, A., Malovecka, I., & Minarik, P. (2018). Community pharmacy customer seg-mentation based on factors influencing their selection of pharmacy and over-the-counter medicines. Saudi Pharmaceu-tical Journal, 26(1), 33-43.
Kotler, P., & Keller, K. (2016). Marketing Management. Pearson Education, England: United Kingdom.
Loertscher, S., & Schneider, Y. (2011). Chain stores, consumer mobility, and market structure. Journal of Institutional and Theoretical Economics JITE, 167(2), 236-246.
Lostakova, H., & Horakova, V. (2014). Usefulness of tools to enhance retention and loyalty in purchasing OTC drugs from the perspective of clients of B&M Pharmacies. Procedia-Social and Behavioral Sciences, 150, 576-589.
Maddala, G. (1992). Introduction to Econometrics. 2nd ed., Prentice Hall: New Jersey.
Malewski, D. F., Ream, A., & Gaither, C. A. (2015). Patient satisfaction with community pharmacy: comparing urban and suburban chain-pharmacy populations. Research in Social and Administrative Pharmacy, 11(1), 121-128.
Merks, P., Kaźmierczak, J., Olszewska, A. E., & Kołtowska-Häggström, M. (2014). Comparison of factors influencing pa-tient choice of community pharmacy in Poland and in the UK, and identification of components of pharmaceutical care. Patient Preference and Adherence, 8, 715.
Motawni, D., & Devendra, D. (2014). Factors affecting patients’ decision in selection of hospital. Management Strategies Journal, 25(3), 5-10.
Mukaka, M. M. (2012). A guide to appropriate use of correlation coefficient in medical research. Malawi Medical Jour-nal, 24(3), 69-71.
Musasa, T. (2014). Customer Service and Its Impact on Consumer Purchasing Behaviour at Supermarkets in the Greater Area of Ethekwini. Unpublished Thesis, Durban University of Technology, Durban: South Africa.
Mustafa, S. & Al-Abdallah, Gh. (2020) The evaluation of traditional communication channels and its impact on purchase decision, Management Science Letters, 10, 1-12.
Sezgin, M., & Küçükköylü, S. (2014). Store's Atmosphere’s Importance in Creating Store’s Image in Sustainable Man-agement of Store and a Research in Konya (Turkey) City. Journal of Advanced Management Science, 2(3). 186-191.
Shaharuddin, S., Zamaludin, A., Hashim, R., Hadi, M. A., & Ming, L. C. (2015). Assessing consumer preference using community pharmacy preference evaluation questionnaire (ComPETe): A pilot survey in a Malaysia City. Tropical Journal of Pharmaceutical Research, 14(7), 1299-1303.
Shamout, M. D. (2016). The impact of promotional tools on consumer buying behavior in retail market. International Journal of Business and Social Science, 7(1), 75-85.
Tylee, A., Haller, D. M., Graham, T., Churchill, R., & Sanci, L. A. (2007). Youth-friendly primary-care services: how are we doing and what more needs to be done?. The Lancet, 369(9572), 1565-1573.
Wang, C., Dang, D., Thanh, N., & Quang, P. (2018). A study of customers’ behavior in the use of pharmaceutical services – drugstores in the south of Vietnam. Research in World Economy, 9(1).
Wazaify, M., Al-Bsoul-Younes, A., Abu-Gharbieh, E. and Tahaineh, L. (2008). Societal perspectives on the role of com-munity pharmacists and over-the-counter drugs in Jordan. Pharmacy World Science, 30, 884–889.
Wel, C., Hussin, S., Omar, N., & Nor, S. (2012). Important determinant of consumers’ retail selection in Malaysia. World Review of Business Research, 2(2), 164-175.
World Bank (2018). The World Bank in Jordan. Available at: https://www.worldbank.org/en/country/jordan/overview, Re-trieved December 12/2018.
Wreden, N. (2004), How to Recover Lost Customers, Available at: http://www.smartbiz.com/article/articleview/112/1/7/, Retrieved January 5/2018.
Abou-Moghli, A. A., & Al-Abdallah, G. M. (2012). Market analysis and the feasibility of establishing small business-es. European Scientific Journal, 8(9), 94-113.
Abdul Kareem, A. (2013). Determinant Attributes Influencing Retail Pharmacy Selection by Malaysian Consumers. Mas-ter’s degree Thesis in Business Administration, University of Malaya, Malaysia.
Abu Bashar, A., & Saraswat, K. K. (2015). Consumer Purchase Intention and Store Attributes: A Study of Delhi & NCR. International Journal of Marketing & Financial Management, 3(3), 9-19.
Abu Hammour, K., Abu Farha, R., Rizik, M., Mukattash, T., Alnan, M., Alkhader, A., ... & Basheti, I. (2019). Pharmacy drive‐thru service in Jordan: assessing customers' awareness, perceptions and factors affecting the use of this ser-vice. Journal of Pharmaceutical Health Services Research, 10(1), 141-147.
Al-Abdallah, G. M., & Abo-Rumman, A. H. (2013). The effect of brand associations on customer loyalty: Empirical study on mobile devices in Jordan. American Academic & Scholarly Research Journal, 5(1), 122.
Al-Abdallah, G. M., & Ahmed, R. S. (2018). The impact of corporate social responsibility on customer loyalty in the Qa-tari telecommunication sector. Journal of Business and Retail Management Research, 13(1), 253-268.
Al-Abdallah, G. M., & Bataineh, A. Q. (2018). Social networking sites and fashion e-purchasing process. Journal of Busi-ness and Retail Management Research, 13(2), 36-49.
Al-Abdallah, Gh. & Chew, V. (2020) Barriers to Six Sigma implementation in Chinese small and medium steel enterpris-es, International Journal of Business Excellence 2020.
Al-Hassan, M. I. (2009). A survey on consumer need and opinion about the community pharmacists in Riyadh, Saudi Ara-bia. Journal of Medical Sciences, 9(1), 36-40.
Ayub, M., & Mustafa, M. (2017). Consumer buying behavior of retail pharmacy industry with special references to Delhi and NCR. International Journal of Management Studies, 4(2).
Bahadori, M., Teymourzadeh, E., Ravangard, R., Nasiri, A., Raadabadi, M., & Alimohammadzadeh, K. (2016). Factors contributing towards patient’s choice of a hospital clinic from the patients’ and managers’ perspective. Electronic phy-sician, 8(5), 2378.
Bataineh, A. Q., Al-Abdallah, G. M., Salhab, H. A., & Shoter, A. M. (2015). The effect of relationship marketing on cus-tomer retention in the Jordanian’s pharmaceutical sector. International Journal of Business and Management, 10(3), 117-131.
Berisha Qehaja, A., & Shiroka Pula, J. (2015). Factors Influencing Store Selection for Supply with Fast-Moving Consumer Goods. Management, 10(4), 315-333.
Brian, O., Chukwuka, E., Chiadichiem, C., Samuel, U., & Chima, E. (2015). Pharmaceutical care and community pharma-cy practice in Nigeria; Grappling with the frontier. European Journal of Pharmaceutical and Medical Research, 2(7), 33-42.
Brooks, N., & Simkin, L. (2012). Judging marketing mix effectiveness. Marketing Intelligence & Planning, 30(5), 494-514.
Chamhuri, N., & Batt, P. (2009). Factors influencing the consumer's choice of retail store. Stewart Postharvest Review, 5(3), 1-7.
Department of Statistics (2016). Jordanian Annual Statistical Book. Vol. 67, Amman: Jordan.
Department of Statistics, Directorate of Family and Population Surveys (2018), Estimated Population of the Kingdom by Governorate, Locality Sex and Households, Amman: Jordan. Available at: http://dosweb.dos.gov.jo/DataBank/Population_Estimares/PopulationEstimatesbyLocality.pdf, Retrieved Jan 28/2019.
El Hajj, M. S., Salem, S., & Mansoor, H. (2011). Public’s attitudes towards community pharmacy in Qatar: a pilot study. Patient preference and adherence, 5, 405-422.
Elayeh E., Akour, A., Almadaeen, S., AlQhewii, T., & Basheti, I. (2017). Practice of pharmaceutical care in community pharmacies in Jordan. Tropical Journal of Pharmaceutical Research, 16(2), 463-470.
Eroglu, E. (2013). Factors affecting consumer preferences for retail industry and retailer selection using analytic hierarchy process. Kafkas University Journal of Economics and Administrative Sciences Faculty, 4(6), 43-57.
Gill, J., & Johnson, P. (2010). Research Methods for Managers. Fourth Edition, SAGE Publications: London.
Goi, C. L. (2009). A review of marketing mix: 4Ps or more?. International Journal of Marketing Studies, 1(1), 2.
George, D., & Mallery, M. (2010). SPSS for Windows Step by Step: A Simple Guide and Reference. 17.0 update (10a ed.) Boston: Pearson.
Gupta, R., & Singh, A. (2012). Customer demographics and choice of retail store for household consumables. Manage-ment Convergence, 3(1), 29-46.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis. Pearson College Division.
Iskandar, K., Hallit, S., Raad, E. B., Droubi, F., Layoun, N., & Salameh, P. (2017). Community pharmacy in Lebanon: A societal perspective. Pharmacy Practice (Granada), 15(2), 893.
Kevrekidis, D. P., Minarikova, D., Markos, A., Malovecka, I., & Minarik, P. (2018). Community pharmacy customer seg-mentation based on factors influencing their selection of pharmacy and over-the-counter medicines. Saudi Pharmaceu-tical Journal, 26(1), 33-43.
Kotler, P., & Keller, K. (2016). Marketing Management. Pearson Education, England: United Kingdom.
Loertscher, S., & Schneider, Y. (2011). Chain stores, consumer mobility, and market structure. Journal of Institutional and Theoretical Economics JITE, 167(2), 236-246.
Lostakova, H., & Horakova, V. (2014). Usefulness of tools to enhance retention and loyalty in purchasing OTC drugs from the perspective of clients of B&M Pharmacies. Procedia-Social and Behavioral Sciences, 150, 576-589.
Maddala, G. (1992). Introduction to Econometrics. 2nd ed., Prentice Hall: New Jersey.
Malewski, D. F., Ream, A., & Gaither, C. A. (2015). Patient satisfaction with community pharmacy: comparing urban and suburban chain-pharmacy populations. Research in Social and Administrative Pharmacy, 11(1), 121-128.
Merks, P., Kaźmierczak, J., Olszewska, A. E., & Kołtowska-Häggström, M. (2014). Comparison of factors influencing pa-tient choice of community pharmacy in Poland and in the UK, and identification of components of pharmaceutical care. Patient Preference and Adherence, 8, 715.
Motawni, D., & Devendra, D. (2014). Factors affecting patients’ decision in selection of hospital. Management Strategies Journal, 25(3), 5-10.
Mukaka, M. M. (2012). A guide to appropriate use of correlation coefficient in medical research. Malawi Medical Jour-nal, 24(3), 69-71.
Musasa, T. (2014). Customer Service and Its Impact on Consumer Purchasing Behaviour at Supermarkets in the Greater Area of Ethekwini. Unpublished Thesis, Durban University of Technology, Durban: South Africa.
Mustafa, S. & Al-Abdallah, Gh. (2020) The evaluation of traditional communication channels and its impact on purchase decision, Management Science Letters, 10, 1-12.
Sezgin, M., & Küçükköylü, S. (2014). Store's Atmosphere’s Importance in Creating Store’s Image in Sustainable Man-agement of Store and a Research in Konya (Turkey) City. Journal of Advanced Management Science, 2(3). 186-191.
Shaharuddin, S., Zamaludin, A., Hashim, R., Hadi, M. A., & Ming, L. C. (2015). Assessing consumer preference using community pharmacy preference evaluation questionnaire (ComPETe): A pilot survey in a Malaysia City. Tropical Journal of Pharmaceutical Research, 14(7), 1299-1303.
Shamout, M. D. (2016). The impact of promotional tools on consumer buying behavior in retail market. International Journal of Business and Social Science, 7(1), 75-85.
Tylee, A., Haller, D. M., Graham, T., Churchill, R., & Sanci, L. A. (2007). Youth-friendly primary-care services: how are we doing and what more needs to be done?. The Lancet, 369(9572), 1565-1573.
Wang, C., Dang, D., Thanh, N., & Quang, P. (2018). A study of customers’ behavior in the use of pharmaceutical services – drugstores in the south of Vietnam. Research in World Economy, 9(1).
Wazaify, M., Al-Bsoul-Younes, A., Abu-Gharbieh, E. and Tahaineh, L. (2008). Societal perspectives on the role of com-munity pharmacists and over-the-counter drugs in Jordan. Pharmacy World Science, 30, 884–889.
Wel, C., Hussin, S., Omar, N., & Nor, S. (2012). Important determinant of consumers’ retail selection in Malaysia. World Review of Business Research, 2(2), 164-175.
World Bank (2018). The World Bank in Jordan. Available at: https://www.worldbank.org/en/country/jordan/overview, Re-trieved December 12/2018.
Wreden, N. (2004), How to Recover Lost Customers, Available at: http://www.smartbiz.com/article/articleview/112/1/7/, Retrieved January 5/2018.