How to cite this paper
Anh, T., Diem, C., Cam, L & Viet, T. (2020). Exploring factors influencing on organizational repurchases intention in B2B tourism context.Management Science Letters , 10(3), 531-542.
Refrences
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Anderson, E. W., & Mittal, V. (2000). Strengthening the satisfaction-profit chain. Journal of Service research, 3(2), 107-120.
Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing, 58(3), 53-66.
Anderson, J. C., & Narus, J. A. (1995). Capturing the value of supplementary services. Harvard Business Review, 73, 75-83.
Bagozzi, R. P., Baumgartner, J., & Yi, Y. (1989). An investigation into the role of intentions as mediators of the attitude-behavior relationship. Journal of Economic Psychology, 10(1), 35-62.
Baker, D. A., & Crompton, J. L. (2000). Quality, satisfaction and behavioral intentions. Annals of Tourism Re-search, 27(3), 785-804.
Bitner, M. J., & Hubbert, A. R. (1994). Encounter satisfaction versus overall satisfaction versus quality. Service quality: New Directions in Theory and Practice, 34(2), 72-94.
Brady, M. K., & Robertson, C. J. (2001). Searching for a consensus on the antecedent role of service quality and satisfac-tion: an exploratory cross-national study. Journal of Business Research, 51(1), 53-60.
Burns, A. C., Bush, R. F., & Sinha, N. (2000). Marketing research (pp. 599-602). Upper Saddle River, NJ: Prentice Hall.
Chen, C. F., & Tsai, D. (2007). How destination image and evaluative factors affect behavioral intentions?. Tourism Man-agement, 28(4), 1115-1122.
Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. Journal of market-ing, 56(3), 55-68.
Dodds, W. B., & Monroe, K. B. (1985). The effect of brand and price information on subjective product evaluations. ACR North American Advances.
Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). Effects of price, brand, and store information on buyers’ product eval-uations. Journal of Marketing Research, 28(3), 307-319.
Ekinci, Y., & Riley, M. (1998). A critique of the issues and theoretical assumptions in service quality measurement in the lodging industry: time to move the goal-posts? International Journal of Hospitality Management, 17(4), 349-362.
Ekinci, Y., Prokopaki, P., & Cobanoglu, C. (2003). Service quality in Cretan accommodations: marketing strategies for the UK holiday market. International Journal of Hospitality Management, 22(1), 47-66.
Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 56(1), 6-21.
Gallarza, M. G., Gil‐Saura, I., & Holbrook, M. B. (2011). The value of value: Further excursions on the meaning and role of customer value. Journal of Consumer Behaviour, 10(4), 179-191.
Hu, L. T., & Bentler, P. M. (1998). Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. Psychological Methods, 3(4), 424.
Jabnoun, N., & Hassan Al-Tamimi, H. A. (2003). Measuring perceived service quality at UAE commercial banks. International Journal of Quality & Reliability Management, 20(4), 458-472.
Jin, L., He, Y., & Song, H. (2012). Service customization: To upgrade or to downgrade? An investigation of how option framing affects tourists’ choice of package-tour services. Tourism Management, 33(2), 266-275.
Klenosky, D. B., & Gitelson, R. E. (1998). Travel agents’ destination recommendations. Annals of Tourism Re-search, 25(3), 661-674.
Komori, S., & Bolton, T. B. (1991). Inositol trisphosphate releases stored calcium to block voltage-dependent calcium channels in single smooth muscle cells. Pflügers Archiv, 418(5), 437-441.
Lee, E. H., Kang, D. H., Lee, J. C., Kim, C. J., & Lim, H. (2013). U.S. Patent No. 8,618,543. Washington, DC: U.S. Patent and Trademark Office.
Lee, N., Hui, D., Wu, A., Chan, P., Cameron, P., Joynt, G. M., ... & Lui, S. F. (2003). A major outbreak of severe acute respiratory syndrome in Hong Kong. New England Journal of Medicine, 348(20), 1986-1994.
Lee, S. Y., Petrick, J. F., & Crompton, J. (2007). The roles of quality and intermediary constructs in determining festival attendees' behavioral intention. Journal of Travel Research, 45(4), 402-412.
Liljander, V., & Mattsson, J. (2002). Impact of customer preconsumption mood on the evaluation of employee behavior in service encounters. Psychology & Marketing, 19(10), 837-860.
Liu, Y., & Jang, S. S. (2009). Perceptions of Chinese restaurants in the US: what affects customer satisfaction and behav-ioral intentions? International Journal of Hospitality Management, 28(3), 338-348.
Loureiro, S. M. C., & Kastenholz, E. (2011). Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units in Portugal. International Journal of Hospitality Management, 30(3), 575-583.
Malhotra, N. K., Kim, S. S., & Agarwal, J. (2004). Internet users' information privacy concerns (IUIPC): The construct, the scale, and a causal model. Information Systems Research, 15(4), 336-355.
Malthouse, E. C., Oakley, J. L., Calder, B. J., & Iacobucci, D. (2004). Customer satisfaction across organizational units. Journal of Service Research, 6(3), 231-242.
Nunnally, J. C., & Bernstein, I. H. (1994). Psychological theory.
Pallant, J. (2005). SPSS survival manual. Berkshire.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perc. Journal of Retailing, 64(1), 12.
Prayag, G., & Ryan, C. (2012). Antecedents of tourists’ loyalty to Mauritius: The role and influence of destination image, place attachment, personal involvement, and satisfaction. Journal of Travel Research, 51(3), 342-356.
Sheils, O. M., & Sweeney, E. C. (1999). TSH receptor status of thyroid neoplasms—TaqMan RT‐PCR analysis of archival material. The Journal of Pathology, 188(1), 87-92.
Söderlund, M., Vilgon, M., & Gunnarsson, J. (2001). Predicting purchasing behavior on business-to-business mar-kets. European Journal of Marketing, 35(1/2), 168-181.
Su, C. H., Ryu, D., Young, R. I., Western, A. W., & Wagner, W. (2013). Inter-comparison of microwave satellite soil moisture retrievals over the Murrumbidgee Basin, southeast Australia. Remote Sensing of Environment, 134, 1-11.
Taylor, S. A., & Baker, T. L. (1994). An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions. Journal of retailing, 70(2), 163-178.
Tepeci, M. (1999). Increasing brand loyalty in the hospitality industry. International Journal of Contemporary Hospitality Management, 11(5), 223-230.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evi-dence. Journal of Marketing, 52(3), 2-22.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of mar-keting, 60(2), 31-46.
Anderson, E. W., & Mittal, V. (2000). Strengthening the satisfaction-profit chain. Journal of Service research, 3(2), 107-120.
Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing, 58(3), 53-66.
Anderson, J. C., & Narus, J. A. (1995). Capturing the value of supplementary services. Harvard Business Review, 73, 75-83.
Bagozzi, R. P., Baumgartner, J., & Yi, Y. (1989). An investigation into the role of intentions as mediators of the attitude-behavior relationship. Journal of Economic Psychology, 10(1), 35-62.
Baker, D. A., & Crompton, J. L. (2000). Quality, satisfaction and behavioral intentions. Annals of Tourism Re-search, 27(3), 785-804.
Bitner, M. J., & Hubbert, A. R. (1994). Encounter satisfaction versus overall satisfaction versus quality. Service quality: New Directions in Theory and Practice, 34(2), 72-94.
Brady, M. K., & Robertson, C. J. (2001). Searching for a consensus on the antecedent role of service quality and satisfac-tion: an exploratory cross-national study. Journal of Business Research, 51(1), 53-60.
Burns, A. C., Bush, R. F., & Sinha, N. (2000). Marketing research (pp. 599-602). Upper Saddle River, NJ: Prentice Hall.
Chen, C. F., & Tsai, D. (2007). How destination image and evaluative factors affect behavioral intentions?. Tourism Man-agement, 28(4), 1115-1122.
Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. Journal of market-ing, 56(3), 55-68.
Dodds, W. B., & Monroe, K. B. (1985). The effect of brand and price information on subjective product evaluations. ACR North American Advances.
Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). Effects of price, brand, and store information on buyers’ product eval-uations. Journal of Marketing Research, 28(3), 307-319.
Ekinci, Y., & Riley, M. (1998). A critique of the issues and theoretical assumptions in service quality measurement in the lodging industry: time to move the goal-posts? International Journal of Hospitality Management, 17(4), 349-362.
Ekinci, Y., Prokopaki, P., & Cobanoglu, C. (2003). Service quality in Cretan accommodations: marketing strategies for the UK holiday market. International Journal of Hospitality Management, 22(1), 47-66.
Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 56(1), 6-21.
Gallarza, M. G., Gil‐Saura, I., & Holbrook, M. B. (2011). The value of value: Further excursions on the meaning and role of customer value. Journal of Consumer Behaviour, 10(4), 179-191.
Hu, L. T., & Bentler, P. M. (1998). Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. Psychological Methods, 3(4), 424.
Jabnoun, N., & Hassan Al-Tamimi, H. A. (2003). Measuring perceived service quality at UAE commercial banks. International Journal of Quality & Reliability Management, 20(4), 458-472.
Jin, L., He, Y., & Song, H. (2012). Service customization: To upgrade or to downgrade? An investigation of how option framing affects tourists’ choice of package-tour services. Tourism Management, 33(2), 266-275.
Klenosky, D. B., & Gitelson, R. E. (1998). Travel agents’ destination recommendations. Annals of Tourism Re-search, 25(3), 661-674.
Komori, S., & Bolton, T. B. (1991). Inositol trisphosphate releases stored calcium to block voltage-dependent calcium channels in single smooth muscle cells. Pflügers Archiv, 418(5), 437-441.
Lee, E. H., Kang, D. H., Lee, J. C., Kim, C. J., & Lim, H. (2013). U.S. Patent No. 8,618,543. Washington, DC: U.S. Patent and Trademark Office.
Lee, N., Hui, D., Wu, A., Chan, P., Cameron, P., Joynt, G. M., ... & Lui, S. F. (2003). A major outbreak of severe acute respiratory syndrome in Hong Kong. New England Journal of Medicine, 348(20), 1986-1994.
Lee, S. Y., Petrick, J. F., & Crompton, J. (2007). The roles of quality and intermediary constructs in determining festival attendees' behavioral intention. Journal of Travel Research, 45(4), 402-412.
Liljander, V., & Mattsson, J. (2002). Impact of customer preconsumption mood on the evaluation of employee behavior in service encounters. Psychology & Marketing, 19(10), 837-860.
Liu, Y., & Jang, S. S. (2009). Perceptions of Chinese restaurants in the US: what affects customer satisfaction and behav-ioral intentions? International Journal of Hospitality Management, 28(3), 338-348.
Loureiro, S. M. C., & Kastenholz, E. (2011). Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units in Portugal. International Journal of Hospitality Management, 30(3), 575-583.
Malhotra, N. K., Kim, S. S., & Agarwal, J. (2004). Internet users' information privacy concerns (IUIPC): The construct, the scale, and a causal model. Information Systems Research, 15(4), 336-355.
Malthouse, E. C., Oakley, J. L., Calder, B. J., & Iacobucci, D. (2004). Customer satisfaction across organizational units. Journal of Service Research, 6(3), 231-242.
Nunnally, J. C., & Bernstein, I. H. (1994). Psychological theory.
Pallant, J. (2005). SPSS survival manual. Berkshire.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perc. Journal of Retailing, 64(1), 12.
Prayag, G., & Ryan, C. (2012). Antecedents of tourists’ loyalty to Mauritius: The role and influence of destination image, place attachment, personal involvement, and satisfaction. Journal of Travel Research, 51(3), 342-356.
Sheils, O. M., & Sweeney, E. C. (1999). TSH receptor status of thyroid neoplasms—TaqMan RT‐PCR analysis of archival material. The Journal of Pathology, 188(1), 87-92.
Söderlund, M., Vilgon, M., & Gunnarsson, J. (2001). Predicting purchasing behavior on business-to-business mar-kets. European Journal of Marketing, 35(1/2), 168-181.
Su, C. H., Ryu, D., Young, R. I., Western, A. W., & Wagner, W. (2013). Inter-comparison of microwave satellite soil moisture retrievals over the Murrumbidgee Basin, southeast Australia. Remote Sensing of Environment, 134, 1-11.
Taylor, S. A., & Baker, T. L. (1994). An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions. Journal of retailing, 70(2), 163-178.
Tepeci, M. (1999). Increasing brand loyalty in the hospitality industry. International Journal of Contemporary Hospitality Management, 11(5), 223-230.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evi-dence. Journal of Marketing, 52(3), 2-22.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of mar-keting, 60(2), 31-46.