How to cite this paper
Gambhir, V., Wadhwa, N & Grover, S. (2012). Pareto analysis of critical factors affecting technical institution evaluation.Management Science Letters , 2(5), 1701-1706.
Refrences
Bitner, M. (1990). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 57-71.
Brady, M. C. (2001). Some new thoughts on conceptualizing perceived service quality: a hierarchical approach. Journal of Marketing, 65, 34-49.
Chaston, I. (1994). Are British universities in a position to consider implementing TQM? Higher Education Quality, 48(2), 118-134.
Cheng, Y. (1996). The Pursuit of School Effectiveness: Theory, Policy and Research. The Hong Kong Institute of Educational Research, The Chinese University of Hong Kong, Hong Kong.
Cronin, J. T. (2002). Measuring service quality: a re-examination and extension. Journal of Marketing, 56, 56-58.
Elmuti, D. K. (1996). Are total quality management programmers in higher education worth the effort? International Journal of Quality & Reliability Management, 13(6), 29-44.
Eriksen, S. (1995). TQM and the transformation from an elite to a mass system of higher education in the UK. Quality Assurance in Education, 3(1), 14-29.
Green, d. (1994). What is quality in higher education? Concepts, policies and practice. in Green, D. (Eds),What is Quality in Higher Education? SRHE and Open University Press, Buckingham, 3-20.
Haywood-Farmer, J. (1988). A conceptual model of service quality", International Journal of Operations & Production Management. 8(6), 19-29.
Killedar, M. (2007). Model for Total Quality’ of the Open and Distance Education System. Total Quality Management, 8, 402-415.
Levinson, H. B.-J. (1996). Managing quality improvement on a development pilot line. Quality Management Journal, 3(2), 16-35.
Madu, C. K. (1994). 56, 375-390.
Madu, C. K. (1994). TQM in the university: a quality code of honor. Total Quality Management, 56, 375-390.
Michael, R. S. (1997). A comprehensive model for implementing TQM in higher education. Benchmarking for Quality Management and Technology, 4(2), 17.
Mukhopadhay, M. (2001). Total Quality Management in Education, National Institute of Educational Planning and Administration. New Delhi.
Mukhopadhyay, M. (2005). Total quality management in higher education. International Journal of Educational Management, 5(5), 4-9.
Owlia, M. A. (1998). A framework for measuring quality in engineering education. Total Quality Management, 9(6), 501-518.
Parasuraman, A. Z. (1985). SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
Pfeffer, N. C. (1991, november 24). Is Quality Good For You? A Critical review of Quality Assurance in the Welfare Services. Institute of Public Policy Research TQM in Education, 64-65.
Reeves, C. B. (1994). Defining quality: alternatives and implications. Academy of Management Review, 19(3), 419-445.
Sahney, S. B. (2004). Customer requirement constructs: the premise for TQM in education: a comparative study of select engineering and management institutions in the Indian context. International Journal of Productivity and Performance Management, 53(6), 499-520.
Sallis, E. (1993). Total Quality Management in Education. Kogan Page, 45-47.
Spanbauer, S. (1995). Reactivating higher education with total quality management: using quality and productivity concepts, techniques and tools to improve higher education. Total Quality Management, 6(5), 519-537.
Tobin, L. (1990). The new quality landscape: total quality management. Journal of System Management, 41, 10-14.
Walsh, A. H. (2002). Total quality management continuous improvement: is the philosophy a reality? Journal of European Industrial Training, 26(6), 299-307.
Willis, P. (1999). Total quality management: some thoughts. Higher Education, 25(3), 373-375.
Zeithaml, V. P., Berry, L.L., & Parasuraman, A. (1985). Problems and strategies in services marketing. Journal of Marketing, 49, 33-46.
Brady, M. C. (2001). Some new thoughts on conceptualizing perceived service quality: a hierarchical approach. Journal of Marketing, 65, 34-49.
Chaston, I. (1994). Are British universities in a position to consider implementing TQM? Higher Education Quality, 48(2), 118-134.
Cheng, Y. (1996). The Pursuit of School Effectiveness: Theory, Policy and Research. The Hong Kong Institute of Educational Research, The Chinese University of Hong Kong, Hong Kong.
Cronin, J. T. (2002). Measuring service quality: a re-examination and extension. Journal of Marketing, 56, 56-58.
Elmuti, D. K. (1996). Are total quality management programmers in higher education worth the effort? International Journal of Quality & Reliability Management, 13(6), 29-44.
Eriksen, S. (1995). TQM and the transformation from an elite to a mass system of higher education in the UK. Quality Assurance in Education, 3(1), 14-29.
Green, d. (1994). What is quality in higher education? Concepts, policies and practice. in Green, D. (Eds),What is Quality in Higher Education? SRHE and Open University Press, Buckingham, 3-20.
Haywood-Farmer, J. (1988). A conceptual model of service quality", International Journal of Operations & Production Management. 8(6), 19-29.
Killedar, M. (2007). Model for Total Quality’ of the Open and Distance Education System. Total Quality Management, 8, 402-415.
Levinson, H. B.-J. (1996). Managing quality improvement on a development pilot line. Quality Management Journal, 3(2), 16-35.
Madu, C. K. (1994). 56, 375-390.
Madu, C. K. (1994). TQM in the university: a quality code of honor. Total Quality Management, 56, 375-390.
Michael, R. S. (1997). A comprehensive model for implementing TQM in higher education. Benchmarking for Quality Management and Technology, 4(2), 17.
Mukhopadhay, M. (2001). Total Quality Management in Education, National Institute of Educational Planning and Administration. New Delhi.
Mukhopadhyay, M. (2005). Total quality management in higher education. International Journal of Educational Management, 5(5), 4-9.
Owlia, M. A. (1998). A framework for measuring quality in engineering education. Total Quality Management, 9(6), 501-518.
Parasuraman, A. Z. (1985). SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
Pfeffer, N. C. (1991, november 24). Is Quality Good For You? A Critical review of Quality Assurance in the Welfare Services. Institute of Public Policy Research TQM in Education, 64-65.
Reeves, C. B. (1994). Defining quality: alternatives and implications. Academy of Management Review, 19(3), 419-445.
Sahney, S. B. (2004). Customer requirement constructs: the premise for TQM in education: a comparative study of select engineering and management institutions in the Indian context. International Journal of Productivity and Performance Management, 53(6), 499-520.
Sallis, E. (1993). Total Quality Management in Education. Kogan Page, 45-47.
Spanbauer, S. (1995). Reactivating higher education with total quality management: using quality and productivity concepts, techniques and tools to improve higher education. Total Quality Management, 6(5), 519-537.
Tobin, L. (1990). The new quality landscape: total quality management. Journal of System Management, 41, 10-14.
Walsh, A. H. (2002). Total quality management continuous improvement: is the philosophy a reality? Journal of European Industrial Training, 26(6), 299-307.
Willis, P. (1999). Total quality management: some thoughts. Higher Education, 25(3), 373-375.
Zeithaml, V. P., Berry, L.L., & Parasuraman, A. (1985). Problems and strategies in services marketing. Journal of Marketing, 49, 33-46.