How to cite this paper
Zaman, Y., Jamil, R & Kazmi, Z. (2016). Antecedents of trust in online environment: A case of Pakistan.Management Science Letters , 6(3), 193-202.
Refrences
Barker, K., Askari, M., Banerjee, M., Ghazinour, K., Mackas, B., Majedi, M., & Williams, A. (2009). A data privacy taxonomy. In Dataspace: The Final Frontier (pp. 42-54). Springer Berlin Heidelberg.
Barnes, S. J., Bauer, H. H., Neumann, M. M., & Huber, F. (2007).Segmenting cyberspace: a customer typology for the internet.European Journal of Marketing, 41(1/2), 71-93.
Barnes, S. J., Bauer, H. H., Neumann, M. M., & Huber, F. (2007). Segmenting cyberspace: a customer typology for the internet. European Journal of Marketing, 41(1/2), 71-93.
Bramall, C., Schoefer, K., & McKechnie, S. (2004). The determinants and consequences of consumer trust in e-retailing: a conceptual framework. Irish Marketing Review, 17(1/2), 13.
Bitner, M. J. (1990). Evaluating service encounters: the effects of physical surroundings and employee responses. The Journal of Marketing, 54(2), 69-82.
Coles, G. M., & Smart, W. J. (2011, July). Building trust in online customers. In Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing (SNPD), 2011 12th ACIS International Conference on (pp. 93-98). IEEE.
Constantinides, E. (2004). Influencing the online consumer & apos; s behavior: the Web experience. Internet research, 14(2), 111-126.
Cyr, D. (2008). Modeling web site design across cultures: relationships to trust, satisfaction, and e-loyalty. Journal of Management Information Systems, 24(4), 47-72.
Donthu, N., & Yoo, B. (1998). Cultural influences on service quality expectations. Journal of service research, 1(2), 178-186.
Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer-seller relationships. the Journal of Marketing, 61(2), 35-51.
Djahantighi, F. S., & Fakar, E. (2010). Factors Affecting Customer’s Trends for Reservation Foreign Hotels via Internet in Iran. International Bulletin of Business Administration, 7(2), 6-14.
Emons, W. (1988). Warranties, moral hazard, and the lemons problem. Journal of Economic Theory, 46(1), 16-33.
Feinberg, R., & Kadam, R. (2002). E-CRM Web service attributes as determinants of customer satisfaction with retail Web sites. International Journal of Service Industry Management, 13(5), 432-451.
Fogg, B. J. (2002). Persuasive technology: using computers to change what we think and do. Ubiquity, 2002(December), 5.
Fogg, B. J., Soohoo, C., Danielson, D., Marable, L., Stanford, J., & Tauber, E. R. (2002). How do people evaluate a web site’s credibility?
Garbarino, E., & Johnson, M. S. (1999). The different roles of satisfaction, trust, and commitment in customer relationships. The Journal of Marketing, 63(2), 70-87.
Gefen, D. (2000). E-commerce: The role of familiarity and trust. Omega: The International Journal of Management Science, 28, 725-737. doi: 10.1016. S0305-04830000021-9.
Gefen, D., & Straub, D. W. (2000). The relative importance of perceived ease of use in IS adoption: a study of e-commerce adoption. Journal of the Association for Information Systems, 1(1), 8.
Gefen, D., & Straub, D. W. (2004). Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services. Omega, 32(6), 407-424.
Gronroos, C. (1994). From marketing mix to relationship marketing: towards a paradigm shift in marketing. Asia-Australia Marketing Journal, 2(1), 9-29.
Gummerus, J., Liljander, V., Pura, M., & Van Riel, A. (2004). Customer loyalty to content-based web sites: the case of an online health-care service. Journal of services Marketing, 18(3), 175-186.
Guo, M. (2011, May). Protection of consumer right to a fair transaction in E-commerce. In Business Management and Electronic Information (BMEI), 2011 International Conference on (Vol. 2, pp. 5-8). IEEE.
Guo, M. (2012). A Comparative study on consumer right to privacy in e-commerce.
Ha, H. Y. (2004). Factors influencing consumer perceptions of brand trust online. Journal of Product & Brand Management, 13(5), 329-342.
H. L. Wang and S. Y. Li., (2012).Research on Some Problems of E-Commerce Law. Peking University Press, Beijing, 2012.
Ha, S., & Stoel, L. (2009). Consumer e-shopping acceptance: Antecedents in a technology acceptance model. Journal of Business Research, 62(5), 565-571.
Harris, L. C., & Goode, M. M. (2004). The four levels of loyalty and the pivotal role of trust: a study of online service dynamics. Journal of retailing, 80(2), 139-158.
Harridge-March, S. (2006). Can the building of trust overcome consumer perceived risk online?. Marketing Intelligence & Planning, 24(7), 746-761.
Herzberg, F., Mausner, B., & Snyderman, B. B. (1959). The Motivation to Work, John Wiley & Sons. Inc., New York, 195.
Hill, T. P. (1977). On goods and services. Review of income and wealth, 23(4), 315-338.
Jeffries, F. L., & Reed, R. (2000). Trust and adaptation in relational contracting. Academy of Management Review, 25(4), 873-882.
Karvonen, K. (2000, November). The beauty of simplicity. In Proceedings on the 2000 conference on Universal Usability (pp. 85-90). ACM.
Karimov, F. P., Brengman, M., Van Hove, L., & Van, L. (2011). The effect of website design dimensions on initial trust: a synthesis of the empirical literature. Journal of Electronic Commerce Research, 12(4), 272-301.
Keisidou, E., Sarigiannidis, L., & Maditinos, D. (2011). Consumer characteristics and their effect on accepting online shopping, in the context of different product types. International Journal of Business Science & Applied Management, 6(2), 31-51.
Koufaris, M., & Hampton-Sosa, W. (2004). The development of initial trust in an online company by new customers. Information & management, 41(3), 377-397.
Lee, G. G., & Lin, H. F. (2005). Customer perceptions of e-service quality in online shopping. International Journal of Retail & Distribution Management, 33(2), 161-176.
Liu, B. S. C., Furrer, O., & Sudharshan, D. (2001). The relationships between culture and behavioral intentions toward services. Journal of Service Research, 4(2), 118-129.
Koufaris, M., & Hampton-Sosa, W. (2004). The development of initial trust in an online company by new customers. Information & management, 41(3), 377-397.
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). The impact of initial consumer trust on intentions to transact with a web site: a trust building model. The Journal of Strategic Information Systems, 11(3), 297-323.
Merrilees, B., & Fry, M. L. (2003). E-trust: the influence of perceived interactivity on e-retailing users. Marketing Intelligence & Planning, 21(2), 123-128.
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. the Journal of Marketing, 58(3), 20-38.
Montoya-Weiss, M. M., Voss, G. B., & Grewal, D. (2003). Determinants of online channel use and overall satisfaction with a relational, multichannel service provider. Journal of the Academy of Marketing Science, 31(4), 448-458.
Moorman, C., Zaltman, G., & Deshpande, R. (1992). Relationships between providers and users of market research: The dynamics of trust. Journal of marketing research, 29(3), 314-328.
Moorman, C. (1993). Factors Affecting Trust in Market Relationships. Journal of Marketing, 57 (January), 81-101.
Morrison, D. E., & Firmstone, J. (2000). The social function of trust and implications for e-commerce. International Journal of Advertising, 19(5), 599-623.
Mukherjee, A., & Nath, P. (2003). A model of trust in online relationship banking. International Journal of Bank Marketing, 21(1), 5-15.
Okada, H. (2006). ‘’E-commerce’’. Retrieved from http://www.ai.u-hyogo.ac.jp (accessed January 26, 2006).
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. The Journal of Marketing, 49(4), 41-50.
Rao, A. R., Qu, L., & Ruekert, R. W. (1999). Signaling unobservable product quality through a brand ally. Journal of Marketing Research, 36(2), 258-268.
Ranaweera, C., McDougall, G., & Bansal, H. (2005). A model of online customer behavior during the initial transaction: Moderating effects of customer characteristics. Marketing Theory, 5(1), 51-74.
Ribbink, D., Van Riel, A. C., Liljander, V., & Streukens, S. (2004). Comfort your online customer: quality, trust and loyalty on the internet. Managing Service Quality: An International Journal, 14(6), 446-456.
Sato, N., & Kato, Y. (2005). Youth marketing in Japan. Young Consumers, 6(4), 56-60.
San-Mart?n, S., & Camarero, C. (2012). A cross-national study on online consumer perceptions, trust, and loyalty. Journal of Organizational Computing and Electronic Commerce, 22(1), 64-86.
Shah Alam, S., & Mohd Yasin, N. (2010). What factors influence online brand trust: evidence from online tickets buyers in Malaysia. Journal of theoretical and applied electronic commerce research, 5(3), 78-89.
Sinha, A., & Chandrakasan, A. (2001). Dynamic power management in wireless sensor networks. Design & Test of Computers, IEEE, 18(2), 62-74.
Smith, R., & Shao, J. (2007). Privacy and e-commerce: a consumer-centric perspective. Electronic Commerce Research, 7(2), 89-116.
Susser, B., & Ariga, T. (2006). Teaching e-commerce Web page evaluation and design: a pilot study using tourism destination sites. Computers & Education, 47(4), 399-413.
Tanaka, H. (1993). Brand equity kenkyuu no tenkai. Development of brand equity research”), Marketing Journal, 51, 88-92.
Wang, S., Beatty, S. E., & Foxx, W. (2004). Signaling the trustworthiness of small online retailers. Journal of interactive marketing, 18(1), 53-69.
Wang, C. C., Chen, C. A., & Jiang, J. C. (2009). The impact of knowledge and trust on e-consumers’ online shopping activities: an empirical study.Journal of computers, 4(1), 11-18.
Wilson, E. O. (1999). Consilience: The unity of knowledge (Vol. 31). Vintage.
Wilson, T. (1999). Not a global village after all. Internetweek, (792), 13.
Wolfinbarger, M., & Gilly, M. C. (2001). Shopping online for freedom, control, and fun. California Management Review, 43(2), 34-55.
Yoon, S. J. (2002). The antecedents and consequences of trust in online?purchase decisions. Journal of interactive marketing, 16(2), 47-63.
Yoon, C., & Kim, S. (2009). Developing the causal model of online store success. Journal of Organizational Computing and Electronic Commerce, 19(4), 265-284.
Zeithaml, V. A., Bitner, M. J., & Gremler, D. D. (2006). Services marketing: Integrating customer focus across the firm.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. The Journal of Marketing, 2-22.
Barnes, S. J., Bauer, H. H., Neumann, M. M., & Huber, F. (2007).Segmenting cyberspace: a customer typology for the internet.European Journal of Marketing, 41(1/2), 71-93.
Barnes, S. J., Bauer, H. H., Neumann, M. M., & Huber, F. (2007). Segmenting cyberspace: a customer typology for the internet. European Journal of Marketing, 41(1/2), 71-93.
Bramall, C., Schoefer, K., & McKechnie, S. (2004). The determinants and consequences of consumer trust in e-retailing: a conceptual framework. Irish Marketing Review, 17(1/2), 13.
Bitner, M. J. (1990). Evaluating service encounters: the effects of physical surroundings and employee responses. The Journal of Marketing, 54(2), 69-82.
Coles, G. M., & Smart, W. J. (2011, July). Building trust in online customers. In Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing (SNPD), 2011 12th ACIS International Conference on (pp. 93-98). IEEE.
Constantinides, E. (2004). Influencing the online consumer & apos; s behavior: the Web experience. Internet research, 14(2), 111-126.
Cyr, D. (2008). Modeling web site design across cultures: relationships to trust, satisfaction, and e-loyalty. Journal of Management Information Systems, 24(4), 47-72.
Donthu, N., & Yoo, B. (1998). Cultural influences on service quality expectations. Journal of service research, 1(2), 178-186.
Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer-seller relationships. the Journal of Marketing, 61(2), 35-51.
Djahantighi, F. S., & Fakar, E. (2010). Factors Affecting Customer’s Trends for Reservation Foreign Hotels via Internet in Iran. International Bulletin of Business Administration, 7(2), 6-14.
Emons, W. (1988). Warranties, moral hazard, and the lemons problem. Journal of Economic Theory, 46(1), 16-33.
Feinberg, R., & Kadam, R. (2002). E-CRM Web service attributes as determinants of customer satisfaction with retail Web sites. International Journal of Service Industry Management, 13(5), 432-451.
Fogg, B. J. (2002). Persuasive technology: using computers to change what we think and do. Ubiquity, 2002(December), 5.
Fogg, B. J., Soohoo, C., Danielson, D., Marable, L., Stanford, J., & Tauber, E. R. (2002). How do people evaluate a web site’s credibility?
Garbarino, E., & Johnson, M. S. (1999). The different roles of satisfaction, trust, and commitment in customer relationships. The Journal of Marketing, 63(2), 70-87.
Gefen, D. (2000). E-commerce: The role of familiarity and trust. Omega: The International Journal of Management Science, 28, 725-737. doi: 10.1016. S0305-04830000021-9.
Gefen, D., & Straub, D. W. (2000). The relative importance of perceived ease of use in IS adoption: a study of e-commerce adoption. Journal of the Association for Information Systems, 1(1), 8.
Gefen, D., & Straub, D. W. (2004). Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services. Omega, 32(6), 407-424.
Gronroos, C. (1994). From marketing mix to relationship marketing: towards a paradigm shift in marketing. Asia-Australia Marketing Journal, 2(1), 9-29.
Gummerus, J., Liljander, V., Pura, M., & Van Riel, A. (2004). Customer loyalty to content-based web sites: the case of an online health-care service. Journal of services Marketing, 18(3), 175-186.
Guo, M. (2011, May). Protection of consumer right to a fair transaction in E-commerce. In Business Management and Electronic Information (BMEI), 2011 International Conference on (Vol. 2, pp. 5-8). IEEE.
Guo, M. (2012). A Comparative study on consumer right to privacy in e-commerce.
Ha, H. Y. (2004). Factors influencing consumer perceptions of brand trust online. Journal of Product & Brand Management, 13(5), 329-342.
H. L. Wang and S. Y. Li., (2012).Research on Some Problems of E-Commerce Law. Peking University Press, Beijing, 2012.
Ha, S., & Stoel, L. (2009). Consumer e-shopping acceptance: Antecedents in a technology acceptance model. Journal of Business Research, 62(5), 565-571.
Harris, L. C., & Goode, M. M. (2004). The four levels of loyalty and the pivotal role of trust: a study of online service dynamics. Journal of retailing, 80(2), 139-158.
Harridge-March, S. (2006). Can the building of trust overcome consumer perceived risk online?. Marketing Intelligence & Planning, 24(7), 746-761.
Herzberg, F., Mausner, B., & Snyderman, B. B. (1959). The Motivation to Work, John Wiley & Sons. Inc., New York, 195.
Hill, T. P. (1977). On goods and services. Review of income and wealth, 23(4), 315-338.
Jeffries, F. L., & Reed, R. (2000). Trust and adaptation in relational contracting. Academy of Management Review, 25(4), 873-882.
Karvonen, K. (2000, November). The beauty of simplicity. In Proceedings on the 2000 conference on Universal Usability (pp. 85-90). ACM.
Karimov, F. P., Brengman, M., Van Hove, L., & Van, L. (2011). The effect of website design dimensions on initial trust: a synthesis of the empirical literature. Journal of Electronic Commerce Research, 12(4), 272-301.
Keisidou, E., Sarigiannidis, L., & Maditinos, D. (2011). Consumer characteristics and their effect on accepting online shopping, in the context of different product types. International Journal of Business Science & Applied Management, 6(2), 31-51.
Koufaris, M., & Hampton-Sosa, W. (2004). The development of initial trust in an online company by new customers. Information & management, 41(3), 377-397.
Lee, G. G., & Lin, H. F. (2005). Customer perceptions of e-service quality in online shopping. International Journal of Retail & Distribution Management, 33(2), 161-176.
Liu, B. S. C., Furrer, O., & Sudharshan, D. (2001). The relationships between culture and behavioral intentions toward services. Journal of Service Research, 4(2), 118-129.
Koufaris, M., & Hampton-Sosa, W. (2004). The development of initial trust in an online company by new customers. Information & management, 41(3), 377-397.
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). The impact of initial consumer trust on intentions to transact with a web site: a trust building model. The Journal of Strategic Information Systems, 11(3), 297-323.
Merrilees, B., & Fry, M. L. (2003). E-trust: the influence of perceived interactivity on e-retailing users. Marketing Intelligence & Planning, 21(2), 123-128.
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. the Journal of Marketing, 58(3), 20-38.
Montoya-Weiss, M. M., Voss, G. B., & Grewal, D. (2003). Determinants of online channel use and overall satisfaction with a relational, multichannel service provider. Journal of the Academy of Marketing Science, 31(4), 448-458.
Moorman, C., Zaltman, G., & Deshpande, R. (1992). Relationships between providers and users of market research: The dynamics of trust. Journal of marketing research, 29(3), 314-328.
Moorman, C. (1993). Factors Affecting Trust in Market Relationships. Journal of Marketing, 57 (January), 81-101.
Morrison, D. E., & Firmstone, J. (2000). The social function of trust and implications for e-commerce. International Journal of Advertising, 19(5), 599-623.
Mukherjee, A., & Nath, P. (2003). A model of trust in online relationship banking. International Journal of Bank Marketing, 21(1), 5-15.
Okada, H. (2006). ‘’E-commerce’’. Retrieved from http://www.ai.u-hyogo.ac.jp (accessed January 26, 2006).
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. The Journal of Marketing, 49(4), 41-50.
Rao, A. R., Qu, L., & Ruekert, R. W. (1999). Signaling unobservable product quality through a brand ally. Journal of Marketing Research, 36(2), 258-268.
Ranaweera, C., McDougall, G., & Bansal, H. (2005). A model of online customer behavior during the initial transaction: Moderating effects of customer characteristics. Marketing Theory, 5(1), 51-74.
Ribbink, D., Van Riel, A. C., Liljander, V., & Streukens, S. (2004). Comfort your online customer: quality, trust and loyalty on the internet. Managing Service Quality: An International Journal, 14(6), 446-456.
Sato, N., & Kato, Y. (2005). Youth marketing in Japan. Young Consumers, 6(4), 56-60.
San-Mart?n, S., & Camarero, C. (2012). A cross-national study on online consumer perceptions, trust, and loyalty. Journal of Organizational Computing and Electronic Commerce, 22(1), 64-86.
Shah Alam, S., & Mohd Yasin, N. (2010). What factors influence online brand trust: evidence from online tickets buyers in Malaysia. Journal of theoretical and applied electronic commerce research, 5(3), 78-89.
Sinha, A., & Chandrakasan, A. (2001). Dynamic power management in wireless sensor networks. Design & Test of Computers, IEEE, 18(2), 62-74.
Smith, R., & Shao, J. (2007). Privacy and e-commerce: a consumer-centric perspective. Electronic Commerce Research, 7(2), 89-116.
Susser, B., & Ariga, T. (2006). Teaching e-commerce Web page evaluation and design: a pilot study using tourism destination sites. Computers & Education, 47(4), 399-413.
Tanaka, H. (1993). Brand equity kenkyuu no tenkai. Development of brand equity research”), Marketing Journal, 51, 88-92.
Wang, S., Beatty, S. E., & Foxx, W. (2004). Signaling the trustworthiness of small online retailers. Journal of interactive marketing, 18(1), 53-69.
Wang, C. C., Chen, C. A., & Jiang, J. C. (2009). The impact of knowledge and trust on e-consumers’ online shopping activities: an empirical study.Journal of computers, 4(1), 11-18.
Wilson, E. O. (1999). Consilience: The unity of knowledge (Vol. 31). Vintage.
Wilson, T. (1999). Not a global village after all. Internetweek, (792), 13.
Wolfinbarger, M., & Gilly, M. C. (2001). Shopping online for freedom, control, and fun. California Management Review, 43(2), 34-55.
Yoon, S. J. (2002). The antecedents and consequences of trust in online?purchase decisions. Journal of interactive marketing, 16(2), 47-63.
Yoon, C., & Kim, S. (2009). Developing the causal model of online store success. Journal of Organizational Computing and Electronic Commerce, 19(4), 265-284.
Zeithaml, V. A., Bitner, M. J., & Gremler, D. D. (2006). Services marketing: Integrating customer focus across the firm.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. The Journal of Marketing, 2-22.