How to cite this paper
Shaemi, A & Saneian, Z. (2014). Building trust in e-banking and its effect on positive word-of-mouth advertising.Management Science Letters , 4(5), 967-976.
Refrences
Alexandrov, A., Lilly, B., & Babakus, E. (2013). The effects of social-and self-motives on the intentions to share positive and negative word of mouth. Journal of the Academy of Marketing Science, 41(5), 531-546.
Bradach, J. L., & Eccles, R. G. (1989). Price, authority, and trust: From ideal types to plural forms. Annual review of sociology, 15(1), 97-118.
Celik, H. (2011). Influence of social norms, perceived playfulness and online shopping anxiety on customers & apos; adoption of online retail shopping: An empirical study in the Turkish context. International Journal of Retail & Distribution Management, 39(6), 390-413.
Chang, H. H., Jeng, D. J. F., & Hamid, M. R. A. (2013). Conceptualising consumers’ word-of-mouth behaviour intention: evidence from a university education services in Malaysia. Service Business, 7(1), 17-35.
Chellappa, R. K. (2013). Consumers’ trust in electronic commerce transactions: the role of perceived privacy and perceived security. From www.bus.emory.edu/ram/papers/sec-priv.pdf.
Chung, K. H., & Shin, J. I. (2010). The antecedents and consequents of relationship quality in internet shopping. Asia Pacific Journal of Marketing and Logistics, 22(4), 473-491.
Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer-seller relationships. the Journal of Marketing, 61(2), 35-51.
Eastelik, M. A. & Lotz, S. (2010). Cognitive and institutional predictors of initial trust toward online retailer. International Journal of Retail and Distribution Management, 39(4), 234-255.
Ebrahimi, H. (2010). Factors affecting the formation of consumers’ trust in online purchases. M.A thesis, University of Isfahan, Iran.
Fakut Saqieh, A. (2009). Electronic banking from theory to practice, Tehran: Taraneh Publication [In Persian].
Fang, Y., Chiu, C. M. & Wang, T.G. (2011). Understanding customer’s satisfaction and repurchase of IS success model, trust and justice. Internet Research, 21(4), 479-503.
Grabner-Krauter, S. & Faullant, R. (2008). Consumer acceptance of internet banking : the influence of internet trust. International Journal of Bank Marketing, 26(7), 483-504.
Goodarzi, A. & Zobeydi, H. (2008). Effects of expansion of electronic banking on the profitability of commercial banks in Iran. Iranian Journal of Economic Research, 35, 111-140.
Hsiao, K., Wang, X., Lu, H. & Yu, H. (2010). Antecedents and consequences of trust in online product recommendations. Online Information Review, 34(6), 935-953.
Hoehle, H., Scornavacca, E. & Huff, S. (2012). Three decades of research on consumer adaption and utilization of electronic banking channels: A literature analysis. Decision Support System, 54(1), 122–132.
Hwang, P., & Burgers, W & GT; (1997). Properties of trust: An analytical view. Organizational Behavioral and Human Decision Processes, 69(1), 67-73.
Jarvenpaa, S.L., Tractinsky, N. & Vitale, M. (2000). Consumer trust in an internet store. Information Technology and Management, 1(1-2), 45-71.
Keaveney, S. M. (1995). Customer switching behaviour in service industries: an exploratory study. Journal of Marketing, 59(2), 71-82.
Kim, H. & Song, J. (2010). The quality of word-of-mouth in the online shopping mall. Journal of Research in Interactive Marketing, 4(4), 376-390.
Liao, C., Liu, C. C., & Chen, K. (2011). Examining the impact of privacy, trust and risk perceptions beyond monetary transactions: An integrated model. Electronic Commerce Research and Applications, 10(6), 702-715.
Liao, Z. & Tow Chung, M. (2001). Internet-based e-banking and consumer attitudes: An empirical study. Information and Management Journal, 39, 283-295.
Luhmann, N. (1979). Trust and Power. John Willey and Sons, London
Mayer, R. J., Davis, J. H., Schoorman, F. D. (1995). An integrative model of organization trust. Academy of Management Review, 20, 709-734.
McCole, P., Ramsey, E., & Williams, J. (2010). Trust considerations on attitudes towards online purchasing: The moderating effect of privacy and security concerns. Journal of Business Research, 63(9), 1018-1024.
McKnight, H. D. & Chervany, N.L. (2002). What trust means in e-commerce customer relationships: an interdisciplinary conceptual typology. International Journal of Electronic Commerce, 6(2), 35-59.
McKnight, H. D., Cummings, L. L. & Chervany, N. L. (1998). Initial trust formation in new organizational relationships. Academy of Management Review, 23(3), 473-490.
Midha, V. (2012). Impact of consumer empowerment on online trust: An examination across gender. Decision Support System, 54(1), 198–205.
Ming, Y., & Shao, Y. Y. (2010). Increasing trust in mobile commerce through design aesthetics. Journal Computers in Human Behavior, 26, 637-687.
Molinari, L. K., Abratt, R. & Dion, P. (2008). Satisfaction, quality and value and effect on repurchase and positive word-of-mouth behavioral intention in B2B service context. Journal of Service Marketing, 22(5), 363-373.
Norouzi, A. (2008). Security of internet banking services and its relationship with trusted users. M.A thesis. University of Isfahan, Iran.
Palvia, P. (2009). The role of trust in e-commerce relational exchange: A unified model. Information & Management Journal, 46, 213-220.
Pour Zarandi, M. & Najafi, M. (2012). Examine the impact of e-banking service quality on customer satisfaction. Journal of Management, 26, 29-42.
Ratnasingham, P. (1999). Risks in low trust among trading partners in electronic commerce. Computer & Security, 18, 587-592.
Roca, J. C., Garcia, J. J. & Vega, J. J. (2008). The importance of perceived trust, security and privacy in online trading systems. Information Management & Computer Security, 17(2), 96-113.
Rousseau, D. M., Sitkin, S. B., Burt, R. S. & Camerer, C. (1998). Not so different after all: a cross-discipline view of trust. Academy of Management Review, 23(3), 393-404.
Sotriadis, M. D. & Zyl, C. (2013). Electronic word-of-mouth and online reviews in tourism services: the use of twitter by tourists. Electronic Commerce Research, 13, 103-124.
Weisberg, J., Teeni, D. & Arman, L. (2011). Past purchase and intention to purchase in e-commerce. Internet Research, 21(1), 82-96.
Yap, K. B., Wong, D. H., Loh, C., & Bak, R. (2010). Offline and online banking–where to draw the line when building trust in e-banking?. International Journal of Bank Marketing, 28(1), 27-46.
Zhou, T. (2011). An empirical examination of initial trust in mobile banking. Internet Research, 21(5), 527-540.
Bradach, J. L., & Eccles, R. G. (1989). Price, authority, and trust: From ideal types to plural forms. Annual review of sociology, 15(1), 97-118.
Celik, H. (2011). Influence of social norms, perceived playfulness and online shopping anxiety on customers & apos; adoption of online retail shopping: An empirical study in the Turkish context. International Journal of Retail & Distribution Management, 39(6), 390-413.
Chang, H. H., Jeng, D. J. F., & Hamid, M. R. A. (2013). Conceptualising consumers’ word-of-mouth behaviour intention: evidence from a university education services in Malaysia. Service Business, 7(1), 17-35.
Chellappa, R. K. (2013). Consumers’ trust in electronic commerce transactions: the role of perceived privacy and perceived security. From www.bus.emory.edu/ram/papers/sec-priv.pdf.
Chung, K. H., & Shin, J. I. (2010). The antecedents and consequents of relationship quality in internet shopping. Asia Pacific Journal of Marketing and Logistics, 22(4), 473-491.
Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer-seller relationships. the Journal of Marketing, 61(2), 35-51.
Eastelik, M. A. & Lotz, S. (2010). Cognitive and institutional predictors of initial trust toward online retailer. International Journal of Retail and Distribution Management, 39(4), 234-255.
Ebrahimi, H. (2010). Factors affecting the formation of consumers’ trust in online purchases. M.A thesis, University of Isfahan, Iran.
Fakut Saqieh, A. (2009). Electronic banking from theory to practice, Tehran: Taraneh Publication [In Persian].
Fang, Y., Chiu, C. M. & Wang, T.G. (2011). Understanding customer’s satisfaction and repurchase of IS success model, trust and justice. Internet Research, 21(4), 479-503.
Grabner-Krauter, S. & Faullant, R. (2008). Consumer acceptance of internet banking : the influence of internet trust. International Journal of Bank Marketing, 26(7), 483-504.
Goodarzi, A. & Zobeydi, H. (2008). Effects of expansion of electronic banking on the profitability of commercial banks in Iran. Iranian Journal of Economic Research, 35, 111-140.
Hsiao, K., Wang, X., Lu, H. & Yu, H. (2010). Antecedents and consequences of trust in online product recommendations. Online Information Review, 34(6), 935-953.
Hoehle, H., Scornavacca, E. & Huff, S. (2012). Three decades of research on consumer adaption and utilization of electronic banking channels: A literature analysis. Decision Support System, 54(1), 122–132.
Hwang, P., & Burgers, W & GT; (1997). Properties of trust: An analytical view. Organizational Behavioral and Human Decision Processes, 69(1), 67-73.
Jarvenpaa, S.L., Tractinsky, N. & Vitale, M. (2000). Consumer trust in an internet store. Information Technology and Management, 1(1-2), 45-71.
Keaveney, S. M. (1995). Customer switching behaviour in service industries: an exploratory study. Journal of Marketing, 59(2), 71-82.
Kim, H. & Song, J. (2010). The quality of word-of-mouth in the online shopping mall. Journal of Research in Interactive Marketing, 4(4), 376-390.
Liao, C., Liu, C. C., & Chen, K. (2011). Examining the impact of privacy, trust and risk perceptions beyond monetary transactions: An integrated model. Electronic Commerce Research and Applications, 10(6), 702-715.
Liao, Z. & Tow Chung, M. (2001). Internet-based e-banking and consumer attitudes: An empirical study. Information and Management Journal, 39, 283-295.
Luhmann, N. (1979). Trust and Power. John Willey and Sons, London
Mayer, R. J., Davis, J. H., Schoorman, F. D. (1995). An integrative model of organization trust. Academy of Management Review, 20, 709-734.
McCole, P., Ramsey, E., & Williams, J. (2010). Trust considerations on attitudes towards online purchasing: The moderating effect of privacy and security concerns. Journal of Business Research, 63(9), 1018-1024.
McKnight, H. D. & Chervany, N.L. (2002). What trust means in e-commerce customer relationships: an interdisciplinary conceptual typology. International Journal of Electronic Commerce, 6(2), 35-59.
McKnight, H. D., Cummings, L. L. & Chervany, N. L. (1998). Initial trust formation in new organizational relationships. Academy of Management Review, 23(3), 473-490.
Midha, V. (2012). Impact of consumer empowerment on online trust: An examination across gender. Decision Support System, 54(1), 198–205.
Ming, Y., & Shao, Y. Y. (2010). Increasing trust in mobile commerce through design aesthetics. Journal Computers in Human Behavior, 26, 637-687.
Molinari, L. K., Abratt, R. & Dion, P. (2008). Satisfaction, quality and value and effect on repurchase and positive word-of-mouth behavioral intention in B2B service context. Journal of Service Marketing, 22(5), 363-373.
Norouzi, A. (2008). Security of internet banking services and its relationship with trusted users. M.A thesis. University of Isfahan, Iran.
Palvia, P. (2009). The role of trust in e-commerce relational exchange: A unified model. Information & Management Journal, 46, 213-220.
Pour Zarandi, M. & Najafi, M. (2012). Examine the impact of e-banking service quality on customer satisfaction. Journal of Management, 26, 29-42.
Ratnasingham, P. (1999). Risks in low trust among trading partners in electronic commerce. Computer & Security, 18, 587-592.
Roca, J. C., Garcia, J. J. & Vega, J. J. (2008). The importance of perceived trust, security and privacy in online trading systems. Information Management & Computer Security, 17(2), 96-113.
Rousseau, D. M., Sitkin, S. B., Burt, R. S. & Camerer, C. (1998). Not so different after all: a cross-discipline view of trust. Academy of Management Review, 23(3), 393-404.
Sotriadis, M. D. & Zyl, C. (2013). Electronic word-of-mouth and online reviews in tourism services: the use of twitter by tourists. Electronic Commerce Research, 13, 103-124.
Weisberg, J., Teeni, D. & Arman, L. (2011). Past purchase and intention to purchase in e-commerce. Internet Research, 21(1), 82-96.
Yap, K. B., Wong, D. H., Loh, C., & Bak, R. (2010). Offline and online banking–where to draw the line when building trust in e-banking?. International Journal of Bank Marketing, 28(1), 27-46.
Zhou, T. (2011). An empirical examination of initial trust in mobile banking. Internet Research, 21(5), 527-540.