How to cite this paper
Sabet, M., Fallahi, K & Donighi, S. (2014). Investigating the effective factors on customer loyalty on tourism Agencies using an e-marketing technique: A case study of Iranian tourism agencies.Management Science Letters , 4(2), 377-388.
Refrences
Alastrair, G. (1997). Testing the surf: Criteria for evaluation internet information resource. Public-Access Computer System Review, 8, 5-23.
Baloglu, S. (2002). Dimensions of customer loyalty: separating friends from well wishers. The Cornell Hotel and Restaurant Administration Quarterly, 43(1), 47-59.
Batra, S., & Bishu, R. R. (2007). Web usability and evaluation: issues and concerns. In Usability and Internationalization. HCI and Culture (pp. 243-249). Springer Berlin Heidelberg.
Bennett, R., Shargn R. & Thiele, (2005). The brand loyalty life cycle: Implications for marketers. Journal of Brand Management, 12(4), 250-263.
Beerli, A., Martin, J. D., & Quintana, A. (2004). A model of customer loyalty in the retail banking market. European Journal of Marketing, 38(1/2), 253-275.
Belanger, F., Hiller, J. S., & Smith, W. J. (2002). Trustworthiness in electronic commerce: the role of privacy, security, and site attributes. Journal of Strategic Information Systems, 11, 245–270.
Bin Omar, A., Sultan, N., Zaman, K., & Bibi, N. (2011). Customer perception towards online banking services: Empirical evidence from Pakistan. Journal of Internet Banking and Commerce; 16(2), 1-24.
Bilsel, R. U., Büyük?zkan, G., & Ruan, D. (2006). A fuzzy preference?ranking model for a quality evaluation of hospital web sites. International Journal of Intelligent Systems, 21(11), 1181-1197.
Büyük?zkan, G., Ruan, D., & Feyzio?lu, O. (2007). Evaluating e?learning web site quality in a fuzzy environment. International Journal of Intelligent Systems,22(5), 567-586.
Chaudhuri, A., & Holbrook, M. B. (2001). The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty. Journal of Marketing, 65(2), 81-93.
Chen, C. (2006). Identifying significant factors influencing consumer trust in an online travel site. Information Technology & Tourism, 8(3/4), 197–214.
Corbitt, B. J., Thanasankit, T., & Yi, H. (2003). Trust and ecommerce: a study of consumer perceptions. Electronic Commerce Research and Applications, 2, 203–215.
Oppenheim, C., & Ward, L. (2006). Evaluation of web sites for B2C e-commerce. Aslib Proceedings, 58, 237-260.
Dayal, S., Landesberg, H., & Zeisser, M. (1999). How to build trust online. Marketing Management, 64 – 69.
Welch, E.W., & Pandey, S. (2007). Multiple measures of web site effectiveness and their Association with service quality in health and human service agencies. In Proceedings of The 40th Hawaii International Conference on System Science, 107-112.
Fukuyama, F. (1995). Trust, The Free Press, New York, NY.
Hallowell, R. (1996). The relationship of customer satisfaction, customer loyalty and profitability: an empirical study. International Journal of Service Industry Management, 7(4), 27-42.
Huang, W., Le, T., Li, X., & Gandha, S. (2006). Categorizing web features and functions to evaluate commercial web sites: An assessment framework and an empirical investigation of Australian companies. Industrial Management & Data Systems, 106(4), 523-539.
Hemphill, T. A. (2002). Electronic commerce and consumer privacy: Establishing online trust in the US digital economy. Business and Society Review, 107(2), 221–239.
Jamal, A., & Naser, K. (2002). Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking. European Journal of Marketing, 20(4), 146-160.
Bar-Ilan, J. (2005). What do we know about links and linking? A framework for studying links in academic environments. Information Processing and Management, 41, 973-986.
Instone, K. (1997). “Usability Heuristics for the Web”.
Lanford, P. (2006). E-commerce: a trust perspective. International Conference on Internet Computing, 64–70
Lee, K. L., Lee, C. K., Lee, S. K., & Babin, B. J. (2008). Festivalscapes and patrons’ emotions, satisfaction, and loyalty. Journal of Business Research, 61(1), 56–64.
Lim, S. T., & Kim, J. M. (2006). A study on antecedent variables of preference and loyalty for channels based on the perspective of transaction cost analysis: focused on online travel packages. Journal of Tourism Sciences, 57(5), 341–360.
McCole, P. (2002). The role of trust for electronic commerce in services. International Journal of Contemporary Hospitality Management, 14(2), 81–8
Meller J. J., & Hansan T. (2006). An Empirical examination of brand loyalty. Journal of Product & Brand Management, 15(7), 442-449.
Merwe, V.D., & Bekker, R. (2003). A framework and methodology for evaluating e-commerce web sites. Internet Research: Electronic Networking Applications and Policy, 13, 330-341.
Morgan, R.M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58, 20-38.
Munoz-Leiva F., Luque-Mart?nez T., & Sanchez Fernandez J. (2010); How to improve trust toward electronic banking. Online Information Review, 34(6), 907-934.
Kim, M.J., Chung, N., & Lee, C.K. (2011). The effect of perceived trust on electronic commerce: Shopping online for tourism products and services in South Korea. Journal of Tourism Management, 32, 256–265.
Kim, D. J., Song, Y. I., Braynov, S. B., & Rao, H. R. (2005). A multidimensional trust formation model in B-to-C e-commerce: a conceptual framework and content analyses of academia/practitioner perspectives. Decision Support Systems, 40(2), 143-165.
Krug, S. (2000). Don & apos; t Make Me Think- A Common Sense Approach to Web Usability: Indianapolis: New Rides Publishing.
Polatoglu, V. N., & Ekin, S. (2001). An empirical investigation of the Turkish consumers’ acceptance of internet banking services. International Journal of Bank Marketing, 19(4), 156-165.
Oliver, R. L. (1999). Whence consumer loyalty. Journal of Marketing, 63, 33-44.
Olsina, L., Godoy, D., Lafuente, G., & Rossi, G. (1999). Assessing the quality of academic websites: a case study. New Review of Hypermedia and Multimedia, 5(1), 81-103.
Quester, P., & Lim, A. L. (2003). Product involvement/brand loyalty: is there a link?. Journal of product & brand management, 12(1), 22-38.
Roca, J. C., Garcia, J. J., & Vega, J. J. (2009). The importance of perceived trust, security and privacy in online trading systems. Information Management & Computer Security, 17, 96-113.
Singh, J., & Sirdeshmukh, D. (2000). Agency and trust mechanisms in consumer satisfaction and loyalty judgments. Journal of the Academy of Marketing Science, 28(1), 150-167.
Smith, T. J. (2008). Senior citizens and e-commerce websites: the role of perceived usefulness, perceived ease of use, and web site usability. Informing Science: The International Journal of an Emerging Transdiscipline, 11, 59–83.
Tatnall, A., & Lepa, J. (2001). Researching the adoption of ecommerce and the internet by older people. In The 2nd international We-B conference, Perth, Australia.
Tate, M.A. (2010). Web Wisdom How to Evaluate and Create Information Quality on the Web, 2, CRC Press.
Tan, F. B., & Sutherland, P. (2004). Online consumer trust: a multi-dimensional model. Journal of Electronic Commerce in Organizations (JECO), 2(3), 40-58.
Trasorras, R., Weinstein, A., & Abratt, R. (2009). Value, satisfaction, loyalty and retention in professional services. Marketing Intelligence & Planning, 27(5), 615-632.
Welling, R., & White, L. (2006). Web site performance measurement: Promise and reality. Managing Service Quality, 16, 664-670.
Yoon, S. J. (2002). The antecedents and consequences of trust in online-purchase decisions. Journal of Interactive Marketing, 16(2), 47– 63.
Baloglu, S. (2002). Dimensions of customer loyalty: separating friends from well wishers. The Cornell Hotel and Restaurant Administration Quarterly, 43(1), 47-59.
Batra, S., & Bishu, R. R. (2007). Web usability and evaluation: issues and concerns. In Usability and Internationalization. HCI and Culture (pp. 243-249). Springer Berlin Heidelberg.
Bennett, R., Shargn R. & Thiele, (2005). The brand loyalty life cycle: Implications for marketers. Journal of Brand Management, 12(4), 250-263.
Beerli, A., Martin, J. D., & Quintana, A. (2004). A model of customer loyalty in the retail banking market. European Journal of Marketing, 38(1/2), 253-275.
Belanger, F., Hiller, J. S., & Smith, W. J. (2002). Trustworthiness in electronic commerce: the role of privacy, security, and site attributes. Journal of Strategic Information Systems, 11, 245–270.
Bin Omar, A., Sultan, N., Zaman, K., & Bibi, N. (2011). Customer perception towards online banking services: Empirical evidence from Pakistan. Journal of Internet Banking and Commerce; 16(2), 1-24.
Bilsel, R. U., Büyük?zkan, G., & Ruan, D. (2006). A fuzzy preference?ranking model for a quality evaluation of hospital web sites. International Journal of Intelligent Systems, 21(11), 1181-1197.
Büyük?zkan, G., Ruan, D., & Feyzio?lu, O. (2007). Evaluating e?learning web site quality in a fuzzy environment. International Journal of Intelligent Systems,22(5), 567-586.
Chaudhuri, A., & Holbrook, M. B. (2001). The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty. Journal of Marketing, 65(2), 81-93.
Chen, C. (2006). Identifying significant factors influencing consumer trust in an online travel site. Information Technology & Tourism, 8(3/4), 197–214.
Corbitt, B. J., Thanasankit, T., & Yi, H. (2003). Trust and ecommerce: a study of consumer perceptions. Electronic Commerce Research and Applications, 2, 203–215.
Oppenheim, C., & Ward, L. (2006). Evaluation of web sites for B2C e-commerce. Aslib Proceedings, 58, 237-260.
Dayal, S., Landesberg, H., & Zeisser, M. (1999). How to build trust online. Marketing Management, 64 – 69.
Welch, E.W., & Pandey, S. (2007). Multiple measures of web site effectiveness and their Association with service quality in health and human service agencies. In Proceedings of The 40th Hawaii International Conference on System Science, 107-112.
Fukuyama, F. (1995). Trust, The Free Press, New York, NY.
Hallowell, R. (1996). The relationship of customer satisfaction, customer loyalty and profitability: an empirical study. International Journal of Service Industry Management, 7(4), 27-42.
Huang, W., Le, T., Li, X., & Gandha, S. (2006). Categorizing web features and functions to evaluate commercial web sites: An assessment framework and an empirical investigation of Australian companies. Industrial Management & Data Systems, 106(4), 523-539.
Hemphill, T. A. (2002). Electronic commerce and consumer privacy: Establishing online trust in the US digital economy. Business and Society Review, 107(2), 221–239.
Jamal, A., & Naser, K. (2002). Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking. European Journal of Marketing, 20(4), 146-160.
Bar-Ilan, J. (2005). What do we know about links and linking? A framework for studying links in academic environments. Information Processing and Management, 41, 973-986.
Instone, K. (1997). “Usability Heuristics for the Web”.
Lanford, P. (2006). E-commerce: a trust perspective. International Conference on Internet Computing, 64–70
Lee, K. L., Lee, C. K., Lee, S. K., & Babin, B. J. (2008). Festivalscapes and patrons’ emotions, satisfaction, and loyalty. Journal of Business Research, 61(1), 56–64.
Lim, S. T., & Kim, J. M. (2006). A study on antecedent variables of preference and loyalty for channels based on the perspective of transaction cost analysis: focused on online travel packages. Journal of Tourism Sciences, 57(5), 341–360.
McCole, P. (2002). The role of trust for electronic commerce in services. International Journal of Contemporary Hospitality Management, 14(2), 81–8
Meller J. J., & Hansan T. (2006). An Empirical examination of brand loyalty. Journal of Product & Brand Management, 15(7), 442-449.
Merwe, V.D., & Bekker, R. (2003). A framework and methodology for evaluating e-commerce web sites. Internet Research: Electronic Networking Applications and Policy, 13, 330-341.
Morgan, R.M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58, 20-38.
Munoz-Leiva F., Luque-Mart?nez T., & Sanchez Fernandez J. (2010); How to improve trust toward electronic banking. Online Information Review, 34(6), 907-934.
Kim, M.J., Chung, N., & Lee, C.K. (2011). The effect of perceived trust on electronic commerce: Shopping online for tourism products and services in South Korea. Journal of Tourism Management, 32, 256–265.
Kim, D. J., Song, Y. I., Braynov, S. B., & Rao, H. R. (2005). A multidimensional trust formation model in B-to-C e-commerce: a conceptual framework and content analyses of academia/practitioner perspectives. Decision Support Systems, 40(2), 143-165.
Krug, S. (2000). Don & apos; t Make Me Think- A Common Sense Approach to Web Usability: Indianapolis: New Rides Publishing.
Polatoglu, V. N., & Ekin, S. (2001). An empirical investigation of the Turkish consumers’ acceptance of internet banking services. International Journal of Bank Marketing, 19(4), 156-165.
Oliver, R. L. (1999). Whence consumer loyalty. Journal of Marketing, 63, 33-44.
Olsina, L., Godoy, D., Lafuente, G., & Rossi, G. (1999). Assessing the quality of academic websites: a case study. New Review of Hypermedia and Multimedia, 5(1), 81-103.
Quester, P., & Lim, A. L. (2003). Product involvement/brand loyalty: is there a link?. Journal of product & brand management, 12(1), 22-38.
Roca, J. C., Garcia, J. J., & Vega, J. J. (2009). The importance of perceived trust, security and privacy in online trading systems. Information Management & Computer Security, 17, 96-113.
Singh, J., & Sirdeshmukh, D. (2000). Agency and trust mechanisms in consumer satisfaction and loyalty judgments. Journal of the Academy of Marketing Science, 28(1), 150-167.
Smith, T. J. (2008). Senior citizens and e-commerce websites: the role of perceived usefulness, perceived ease of use, and web site usability. Informing Science: The International Journal of an Emerging Transdiscipline, 11, 59–83.
Tatnall, A., & Lepa, J. (2001). Researching the adoption of ecommerce and the internet by older people. In The 2nd international We-B conference, Perth, Australia.
Tate, M.A. (2010). Web Wisdom How to Evaluate and Create Information Quality on the Web, 2, CRC Press.
Tan, F. B., & Sutherland, P. (2004). Online consumer trust: a multi-dimensional model. Journal of Electronic Commerce in Organizations (JECO), 2(3), 40-58.
Trasorras, R., Weinstein, A., & Abratt, R. (2009). Value, satisfaction, loyalty and retention in professional services. Marketing Intelligence & Planning, 27(5), 615-632.
Welling, R., & White, L. (2006). Web site performance measurement: Promise and reality. Managing Service Quality, 16, 664-670.
Yoon, S. J. (2002). The antecedents and consequences of trust in online-purchase decisions. Journal of Interactive Marketing, 16(2), 47– 63.