A cause and effect two-stage BSC-DEA method for measuring the relative efficiency of organizations

Abstract: This paper presents an integration of balanced score card (BSE) with two-stage data envelopment analysis (DEA). The proposed model of this paper uses different financial and non-financial perspectives to evaluate the performance of decision making units in different BSC stages. At each stage, a two-stage DEA method is implemented to measure the relative efficiency of decision making units and the results are monitored using the cause and effect relationships. An empirical study for a banking sector is also performed using the method developed in this paper and the results are briefly analyzed.

How to cite this paper

 Najafi, S., Ahmadi, S., Fallah, M & Shahsavaripour, N. (2011). A cause and effect two-stage BSC-DEA method for measuring the relative efficiency of organizations.Management Science Letters , 1(1), 41-48.

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