How to cite this paper
darvish, H., Moayeri, M., Faradonbe, M & Naderifar, A. (2013). A survey on relationship between customer satisfaction and electronic banking features: A case study of Tejarat bank in Iran.Management Science Letters , 3(2), 425-430.
Refrences
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effective factors on entrepreneurial orientation in Iranian banking industry. Management Science
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Gharli Ronizi, N., & Gharli Ronizi, Z. (2012). A study on different factors impacting creative habits.
Management Science Letters, 3(1), 329-336.
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critical success factors on customer retention: A case study of Iranian banking sector. Management
Science Letters, 1(2), 223-234.
Khodaei Valahzaghard, M. Afzali, F., & Khodaei Valahzaghard, S. (2012). An empirical study on
the effects of human resource supporting strategies on job satisfaction. Management Science
Letters, 2(5), 1535-1542.
Lages, L. F. & Fernandes, J.C. (2005). The SERPVAL scale: A multi-item instrument for measuring
service personal values. Journal of Business Research, 58(11), 1562–1572.
Likert, R. (1932). A Technique for the Measurement of Attitudes. Archives of Psychology, 140, 1–55.
Tajzadeh Namin, A., Pilevary, N., & Tajzadeh Namin, A. (2012). Measuring customer satisfaction
using SERQUAL survey. Management Science Letters, 2(3), 933-938.
Zarei, A., Hemati, M., & Rafeeian, M. (2012). Prioritizing the effective factors for customers
attraction: A case study of Sepah Bank. Management Science Letters, 2(3), 961-970.
30(1), 8–31.
Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16(3),
297-334.
Darvish, H., Alvani, S.M., salehi sadagiani, J., & Abbaszadeh, H. (2012). An empirical study on
effective factors on entrepreneurial orientation in Iranian banking industry. Management Science
Letters, 2(7), 2591-2600.
Gazor, H., Nemati, B., Ehsani, A., & Nazari Ameleh, K. (2012). Analyzing effects of service
encounter quality on customer satisfaction in banking industry. Management Science Letters, 2(3),
859-868.
Gharli Ronizi, N., & Gharli Ronizi, Z. (2012). A study on different factors impacting creative habits.
Management Science Letters, 3(1), 329-336.
Jomehri, N., Javanshir, H., & Ebrahim Nezhad, S. (2012). An empirical study to determine the
critical success factors on customer retention: A case study of Iranian banking sector. Management
Science Letters, 1(2), 223-234.
Khodaei Valahzaghard, M. Afzali, F., & Khodaei Valahzaghard, S. (2012). An empirical study on
the effects of human resource supporting strategies on job satisfaction. Management Science
Letters, 2(5), 1535-1542.
Lages, L. F. & Fernandes, J.C. (2005). The SERPVAL scale: A multi-item instrument for measuring
service personal values. Journal of Business Research, 58(11), 1562–1572.
Likert, R. (1932). A Technique for the Measurement of Attitudes. Archives of Psychology, 140, 1–55.
Tajzadeh Namin, A., Pilevary, N., & Tajzadeh Namin, A. (2012). Measuring customer satisfaction
using SERQUAL survey. Management Science Letters, 2(3), 933-938.
Zarei, A., Hemati, M., & Rafeeian, M. (2012). Prioritizing the effective factors for customers
attraction: A case study of Sepah Bank. Management Science Letters, 2(3), 961-970.