How to cite this paper
Azad, N., Seyedaliakbar, S & Safipour, T. (2013). A survey on impact of border markets on customer satisfaction.Management Science Letters , 3(1), 309-314.
Refrences
Chi, C.G., & Gursoy, D. (2009). Employee satisfaction, customer satisfaction, and financial performance: An empirical examination. International Journal of Hospitality Management, 28(2), 245-253.
Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16(3), 297-334.
Esbjerg, L., Boutrup Jensen, B., Bech-Larsen, T., de Barcellos, M.D., Boztug, Y., & Grunert, K.G. (2012). An integrative conceptual framework for analyzing customer satisfaction with shopping trip experiences in grocery retailing. Journal of Retailing and Consumer Services, 19(4), 445-456.
Flint, D.J., Blocker, C.P., Boutin Jr., P.J. (2011). Customer value anticipation, customer satisfaction and loyalty: An empirical examination. Industrial Marketing Management, 40(2), 219-230.
Hollowell, R. (1996). The relationship of customer satisfaction, customer loyalty and profitability: an empirical study. International Journal of Service Industry management, 6, 36.
Johnson, M.D., Herrmann, A., Gustafsson, A. (2002). Comparing customer satisfaction across industries and countries. Journal of Economic Psychology, 23(6), 749-769.
Lin, W.B. (2007). The exploration of customer satisfaction model from a comprehensive perspective. Expert Systems with Applications, 33(1), 110-121.
Moskalev, S.A. (2010). Foreign ownership restrictions and cross-border markets for corporate control. Journal of Multinational Financial Management, 20(1), 48-70.
Slevitch, L., & Oh, H. (2010). Asymmetric relationship between attribute performance and customer satisfaction: A new perspective. International Journal of Hospitality Management, 29(4), 559-569.
Singh, S., & Ranchhod, A. (2004). Market orientation and customer satisfaction: Evidence from British machine tool industry. Industrial Marketing Management, 33(2), 135-144
Ueltschy, L.C., Laroche, M., Zhang, M., Cho, H., & Yingwei,R. (2009). Is there really an Asian connection? Professional service quality perceptions and customer satisfaction. Journal of Business Research, 62(10), 972-979.
Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16(3), 297-334.
Esbjerg, L., Boutrup Jensen, B., Bech-Larsen, T., de Barcellos, M.D., Boztug, Y., & Grunert, K.G. (2012). An integrative conceptual framework for analyzing customer satisfaction with shopping trip experiences in grocery retailing. Journal of Retailing and Consumer Services, 19(4), 445-456.
Flint, D.J., Blocker, C.P., Boutin Jr., P.J. (2011). Customer value anticipation, customer satisfaction and loyalty: An empirical examination. Industrial Marketing Management, 40(2), 219-230.
Hollowell, R. (1996). The relationship of customer satisfaction, customer loyalty and profitability: an empirical study. International Journal of Service Industry management, 6, 36.
Johnson, M.D., Herrmann, A., Gustafsson, A. (2002). Comparing customer satisfaction across industries and countries. Journal of Economic Psychology, 23(6), 749-769.
Lin, W.B. (2007). The exploration of customer satisfaction model from a comprehensive perspective. Expert Systems with Applications, 33(1), 110-121.
Moskalev, S.A. (2010). Foreign ownership restrictions and cross-border markets for corporate control. Journal of Multinational Financial Management, 20(1), 48-70.
Slevitch, L., & Oh, H. (2010). Asymmetric relationship between attribute performance and customer satisfaction: A new perspective. International Journal of Hospitality Management, 29(4), 559-569.
Singh, S., & Ranchhod, A. (2004). Market orientation and customer satisfaction: Evidence from British machine tool industry. Industrial Marketing Management, 33(2), 135-144
Ueltschy, L.C., Laroche, M., Zhang, M., Cho, H., & Yingwei,R. (2009). Is there really an Asian connection? Professional service quality perceptions and customer satisfaction. Journal of Business Research, 62(10), 972-979.