How to cite this paper
Alabdallat, W & Alhawari, O. (2021). Considering business perception in assessing e-service quality in the Jordanian government.Management Science Letters , 11(5), 1591-1600.
Refrences
Alanezi, M. A., Kamil, A., & Basri, S. (2010). A proposed instrument dimensions for measuring e-government service quali-ty. International Journal of u-and e-Service, Science and Technology, 3(4), 1-18
Al-Khouri, A. M. (2012). PKI in government digital identity management systems. European Journal of ePractice, 4(4).
Allahawiah, S. R., & Alsaraireh, M. Y. (2014). The benefits of knowledge management and e-government in raising citizen engage-ment-Jordan case study. Economics, Management and Financial Markets, 9(1), 213.
Al-rawahna, A. S. M., Chen, S. C., & Hung, C. W. (2019). The barriers of e-government success: An empirical study from Jor-dan. Available at SSRN 3498847.
Al-Shihi, H., & McGrath, M. (2006). E-government adoption and diffusion in less-developed nations: lessons from the west. In Proceedings of the 7th International We-B (Working for e-Business) Conference, Victoria University, Melbourne.
Arias, M. I., & Maçada, A. C. G. (2018, April). Digital government for e-government service quality: a literature review. In Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance (pp. 7-17).
Asgarkhani, M. (2005). The effectiveness of e-service in local government: a case study. The Electronic Journal of E-government, 3(4), 157-166.
Backus, M. (2001). E-governance and developing countries, introduction and examples. International Institute for Communication and Development (IICD).
Baum, C., & Di Maio, A. (2000). Gartner’s four phases of e-government model. Gartner Group, 12
Habibie, D. K., & Putri, A. U. (2019, November). Corporate University and Development of HR Street-Level Bureaucracy. In Iapa Proceedings Conference (pp. 346-456).
Bertot, J., Estevez, E., & Janowski, T. (2016). Universal and contextualized public services: Digital public service innovation frame-work.
Bonham, G., & Seifert, J. (2001, January). The transformational potential of e-government: the role of political leadership. PAN EUROPEAN INTERNATIONAL RELATIONS CONFERENCE.
Byrne, B. M. (2010). Structural equation modeling with AMOS: basic concepts, applications, and programming (multivariate appli-cations series). New York: Taylor & Francis Group, 396, 7384.
Casaló, L. V., Flavián, C., & Guinalíu, M. (2007). The role of security, privacy, usability and reputation in the development of online banking. Online Information Review, 31, 583-603.
Chen, S. C., Al-rawahna, A. S. M., & Hung, C. W. (2018). The Barriers of E-government Success: An Empirical Study from Jor-dan. International Journal of Managing Public Sector Information and Communication Technologies (IJMPICT), 9.
Craig, C. S., & Douglas, S. P. (2005). International marketing research. Chichester: John Wiley & Sons.
Fang, Z. (2002). E-government in digital era: concept, practice, and development. International Journal of the Computer, the Internet and Management, 10(2), 1-22.
Hafedh, A. (2006). Critical factors in the adoption and diffusion of e-government initiatives in Oman. PhD Thesis, Victoria Universi-ty.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (1998). Multivariate data analysis (Vol. 5, No. 3, pp. 207-219). Upper Saddle River, NJ: Prentice hall.
Halaris, C., Magoutas, B., Papadomichelaki, X., & Mentzas, G. (2007). Classification and synthesis of quality approaches in e‐government services. Internet research, 17(4).
Heeks, R. (2005). Implementing and managing eGovernment: an international text. Sage.
Kotrlik, J. W. K. J. W., & Higgins, C. C. H. C. C. (2001). Organizational research: Determining appropriate sample size in survey re-search appropriate sample size in survey research. Information Technology, Learning, and Performance Journal, 19(1), 43.
Kumar, M., Kee, F. T., & Manshor, A. T. (2009). Determining the relative importance of critical factors in delivering service quality of banks. Managing Service Quality: An International Journal, 19(2).
Ostašius, E., & Laukaitis, A. (2015). Reference model for e-government monitoring, evaluation and benchmarking. Engineering Economics, 26(3), 255-263.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perc. Journal of Retailing, 64(1), 12.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994). Reassessment of expectations as a comparison standard in measuring ser-vice quality: implications for further research. Journal of Marketing, 58(1), 111-124.
Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). ES-QUAL: A multiple-item scale for assessing electronic service quali-ty. Journal of Service Research, 7(3), 213-233.
Peña-López, I. (2016). UN e-Government Survey 2016. E-Government in Support of Sustainable Development.
Putra, D. A., Jasmi, K. A., Basiron, B., Huda, M., Maseleno, A., Shankar, K., & Aminudin, N. (2018). Tactical steps for e-government development. International Journal of Pure and Applied Mathematics, 119(15), 2251-2258.
Reddick, C. G., & Roy, J. (2013). Business perceptions and satisfaction with e-government: Findings from a Canadian sur-vey. Government Information Quarterly, 30(1), 1-9.
Riley, C. G. (2003). The Changing Role of the Citizen in the E-governance and E-democracy equation. Commonwealth centre for e-governance.
Santos, J. (2003). E‐service quality: a model of virtual service quality dimensions. Managing Service Quality: An International Jour-nal, 13(3), 233-246.
Thi, L. S., Lim, H. E., & Al-Zoubi, M. I. (2014). Estimating influence of toe factors on E-government usage: evidence of Jordanian Companies. International Journal of Business and Society, 15(3), 413.
Yin, R. K. (2017). Case study research and applications: Design and methods. Sage publications.
Yang, Z., Cai, S., Zhou, Z., & Zhou, N. (2005). Development and validation of an instrument to measure user perceived service quality of information presenting web portals. Information & Management, 42(4), 575-589.
Al-Khouri, A. M. (2012). PKI in government digital identity management systems. European Journal of ePractice, 4(4).
Allahawiah, S. R., & Alsaraireh, M. Y. (2014). The benefits of knowledge management and e-government in raising citizen engage-ment-Jordan case study. Economics, Management and Financial Markets, 9(1), 213.
Al-rawahna, A. S. M., Chen, S. C., & Hung, C. W. (2019). The barriers of e-government success: An empirical study from Jor-dan. Available at SSRN 3498847.
Al-Shihi, H., & McGrath, M. (2006). E-government adoption and diffusion in less-developed nations: lessons from the west. In Proceedings of the 7th International We-B (Working for e-Business) Conference, Victoria University, Melbourne.
Arias, M. I., & Maçada, A. C. G. (2018, April). Digital government for e-government service quality: a literature review. In Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance (pp. 7-17).
Asgarkhani, M. (2005). The effectiveness of e-service in local government: a case study. The Electronic Journal of E-government, 3(4), 157-166.
Backus, M. (2001). E-governance and developing countries, introduction and examples. International Institute for Communication and Development (IICD).
Baum, C., & Di Maio, A. (2000). Gartner’s four phases of e-government model. Gartner Group, 12
Habibie, D. K., & Putri, A. U. (2019, November). Corporate University and Development of HR Street-Level Bureaucracy. In Iapa Proceedings Conference (pp. 346-456).
Bertot, J., Estevez, E., & Janowski, T. (2016). Universal and contextualized public services: Digital public service innovation frame-work.
Bonham, G., & Seifert, J. (2001, January). The transformational potential of e-government: the role of political leadership. PAN EUROPEAN INTERNATIONAL RELATIONS CONFERENCE.
Byrne, B. M. (2010). Structural equation modeling with AMOS: basic concepts, applications, and programming (multivariate appli-cations series). New York: Taylor & Francis Group, 396, 7384.
Casaló, L. V., Flavián, C., & Guinalíu, M. (2007). The role of security, privacy, usability and reputation in the development of online banking. Online Information Review, 31, 583-603.
Chen, S. C., Al-rawahna, A. S. M., & Hung, C. W. (2018). The Barriers of E-government Success: An Empirical Study from Jor-dan. International Journal of Managing Public Sector Information and Communication Technologies (IJMPICT), 9.
Craig, C. S., & Douglas, S. P. (2005). International marketing research. Chichester: John Wiley & Sons.
Fang, Z. (2002). E-government in digital era: concept, practice, and development. International Journal of the Computer, the Internet and Management, 10(2), 1-22.
Hafedh, A. (2006). Critical factors in the adoption and diffusion of e-government initiatives in Oman. PhD Thesis, Victoria Universi-ty.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (1998). Multivariate data analysis (Vol. 5, No. 3, pp. 207-219). Upper Saddle River, NJ: Prentice hall.
Halaris, C., Magoutas, B., Papadomichelaki, X., & Mentzas, G. (2007). Classification and synthesis of quality approaches in e‐government services. Internet research, 17(4).
Heeks, R. (2005). Implementing and managing eGovernment: an international text. Sage.
Kotrlik, J. W. K. J. W., & Higgins, C. C. H. C. C. (2001). Organizational research: Determining appropriate sample size in survey re-search appropriate sample size in survey research. Information Technology, Learning, and Performance Journal, 19(1), 43.
Kumar, M., Kee, F. T., & Manshor, A. T. (2009). Determining the relative importance of critical factors in delivering service quality of banks. Managing Service Quality: An International Journal, 19(2).
Ostašius, E., & Laukaitis, A. (2015). Reference model for e-government monitoring, evaluation and benchmarking. Engineering Economics, 26(3), 255-263.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perc. Journal of Retailing, 64(1), 12.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994). Reassessment of expectations as a comparison standard in measuring ser-vice quality: implications for further research. Journal of Marketing, 58(1), 111-124.
Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). ES-QUAL: A multiple-item scale for assessing electronic service quali-ty. Journal of Service Research, 7(3), 213-233.
Peña-López, I. (2016). UN e-Government Survey 2016. E-Government in Support of Sustainable Development.
Putra, D. A., Jasmi, K. A., Basiron, B., Huda, M., Maseleno, A., Shankar, K., & Aminudin, N. (2018). Tactical steps for e-government development. International Journal of Pure and Applied Mathematics, 119(15), 2251-2258.
Reddick, C. G., & Roy, J. (2013). Business perceptions and satisfaction with e-government: Findings from a Canadian sur-vey. Government Information Quarterly, 30(1), 1-9.
Riley, C. G. (2003). The Changing Role of the Citizen in the E-governance and E-democracy equation. Commonwealth centre for e-governance.
Santos, J. (2003). E‐service quality: a model of virtual service quality dimensions. Managing Service Quality: An International Jour-nal, 13(3), 233-246.
Thi, L. S., Lim, H. E., & Al-Zoubi, M. I. (2014). Estimating influence of toe factors on E-government usage: evidence of Jordanian Companies. International Journal of Business and Society, 15(3), 413.
Yin, R. K. (2017). Case study research and applications: Design and methods. Sage publications.
Yang, Z., Cai, S., Zhou, Z., & Zhou, N. (2005). Development and validation of an instrument to measure user perceived service quality of information presenting web portals. Information & Management, 42(4), 575-589.