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Growing Science » International Journal of Data and Network Science » Usability evaluation of e-government websites: A case study from Taiwan

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International Journal of Data and Network Science

ISSN 2561-8156 (Online) - ISSN 2561-8148 (Print)
Quarterly Publication
Volume 4 Issue 2 pp. 127-138 , 2020

Usability evaluation of e-government websites: A case study from Taiwan Pages 127-138 Right click to download the paper Download PDF

Authors: Chia-Hua Chang, Husam Almaghalsah

DOI: 10.5267/j.ijdns.2020.2.004

Keywords: Usability, E-government, Heuristic evaluation

Abstract: In the Information and Communications Technology era, eGovernment projects present a great opportunity for governments to offer better and quicker services to their users from the public. However, the success and the failure of these projects to achieve the expected goals depend heavily on some important aspects; mainly websites usability. This study intends to evaluate usability of current e-government websites in Taiwan. The results indicate that a number of usability problems have been found in the target e-government websites. These findings can help designers identify users’ usability requirements and draw their particular attention to further develop more usable e-government websites.

How to cite this paper
Chang, C & Almaghalsah, H. (2020). Usability evaluation of e-government websites: A case study from Taiwan.International Journal of Data and Network Science, 4(2), 127-138.

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Journal: International Journal of Data and Network Science | Year: 2020 | Volume: 4 | Issue: 2 | Views: 4498 | Reviews: 0

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