How to cite this paper
Ikhsan, R & Simarmata, J. (2021). SST-Servqual and customer outcomes in service industry: Mediating the rule of corporate reputation.Management Science Letters , 11(2), 561-576.
Refrences
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Chen, S. C., & Chen, H. H. (2009). Determinants of satisfaction and continuance intention towards self‐service technologies. Industrial Management & Data Systems, 109(9), 1248-1263.
Chou, P.-F., Lu, C.-S., & Chang, Y.-H. (2014). Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan. Transportmetrica A: Transport Science, 10(10), 917-945.
Cintamür İsmail, G., & Yüksel Cenk, A. (2018). Measuring customer based corporate reputation in banking industry: Developing and validating an alternative scale. International Journal of Bank Marketing, 36(7), 1414-1436.
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