How to cite this paper
Nguyen, T., Tran, Q., Do, D., Tran, T & Dang, Q. (2020). The impact of manager’s emotional intelligence on performance: The case of Vietnam.Management Science Letters , 10(10), 2201-2210.
Refrences
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Ashforth, B.E. & Humphrey, R.H. (1995). Emotion in the Workplace: A Reappraisal. Human Relations, 48, 97-125.
Ashkanasy, N.M. & Daus, C.S. (2002). Emotion in the workplace: The new challenge for managers. Academy of Manage-ment Executive, 16(1), 76-86.
Bachman, J., Stein, S., Campbell, K. & Sitarenios, G. (2000). Emotional intelligence in the collection of debt. Internation-al Journal of Selection and Assessment, 8, 176-182.
Bakiev, E. (2013). The Influence of Interpersonal Trust and Organizational Commitment on Perceived Organizational Per-formance. Journal of Applied Economics and Business Research, 3(3), 166–180.
Becker, M.C. (2004). Organizational routines: a review of the literature. Industrial and Corporate Change, 13(4), 643–678.
Ciarrochi, J., Chan, A.Y.C. & Bajgar, J. (2001). Measuring Emotional Intelligence in Adolescents. Personality and Indi-vidual Differences, 31(7), 1105–1119.
Cooper, R. (1996). De-tracking reform in an urban California high school: Improving the schooling experience of African American students. Journal of Negro Education, 65(2), 190–208.
Cote, S. & Miners, C.T.H. (2006). Emotional Intelligence, Cognitive Intelligence, and Job Performance. Administrative Science Quarterly, 51(1), 1-12
Daus, C.S. & Ashkanasy, N.M. (2005). The case for the ability-based model of emotional intelligence in organizational behavior. Journal of Organizational Behavior, 26(4), 453-466.
Delaney, J.T. & Huselid, M.A. (1996). The impact of human resource management practices on perceptions of organiza-tional performance. Academy of Management Journal, 39(4), 949–969.
Dollinger, M.J. & Golden, P.A. (1992). Inter-organizational and Collective Strategies in Small Firms: Environmental Ef-fects and Performance. Journal of Management, 18(4), 695–715.
George, J.M. & Jones, G.R. (1996). The experience of work and turnover intentions: Interactive effects of value attain-ment, job satisfaction, and positive mood. Journal of Applied Psychology, 81(3), 318–325.
Goleman, D. (1998). Working with emotional intelligence. New York: Bantam Books.
Guinot, J., Chiva, R., Mallen, F. (2014). Organizational trust and performance: Is organizational learning capability a missing link. Journal of Management & Organization, 19(5), 559–582.
Guleryuz, G., Guney, S., Aydin, E.M. & Asan, O. (2008). The mediating effect of job satisfaction between emotional intel-ligence and organizational commitment of nurses: A questionnaire survey. International Journal of Nursing Studies, 45, 1625-1635.
Hair, J.F., Anderson, R.E., Tatham, R.L. & Black, W.C. (1998). Multivariate Data Analysis. 5th Edition, Upper Saddle River, NJ: Prentice Hall.
Hassan, J., Kazemiyeh, H. & Saeid, J. (2012) Effect of emotional intelligence on effectiveness of employee and managers in Iran. Global Journal of Strategies & Governance, 3, 52-63.
Huselid, M.A. (1995). The Impact of Human Resource Management Practices on Turnover, Productivity, and Corporate Financial Performance. Academy of Management Journal, 38(3), 635–672.
Ivancevich, J. & Mattson, M. (2005). The Measurement of Experienced Evidence. Journal of Occupational Behavior, 10(2), 99 – 113.
Jordan, P.J, Ashkanasy, N.M, Hartel, C. & Hooper, G. (2002). Workgroup emotional intelligence - Scale development and relationship to team process effectiveness and goal focus. Human Resource Management Review, 12(2), 195-214.
Judge, T.A., Bono, J.E., Ilies, R. & Gerhardt, M.W. (2002). Personality and leadership: A qualitative and quantitative re-view. Journal of Applied Psychology, 87, 765- 780.
Kafetsios, K., & Zampetakis, L.A. (2008). Emotional intelligence and job satisfaction: Testing the mediatory role of posi-tive and negative affective at work. Personality Individual Differences, 44(3), 712-722.
Kaplan, R.S., & Norton, D.P. (1993). Implementing the balanced scorecard at FMC Corporation: An interview with Larry D. Brady. Harvard Business Review, 71(5), 143-147.
Katsikeas, C.S., Dionysis, S, & Daniel C. (2009). Developing successful trust-Based international exchange relationships. Journal of International Business Studies, 40(1), 132-155.
Klein, R., & Rai, A. (2009). Interfirm strategic information flows in logistics supply chain relationships. MIS Quarterly, 33(4), 735-765.
Maisel, L.S. (2001). Performance measurement practices survey results. Ewing, NJ: American Institute of Certified Pub-lic Accountants.
Marlowe, H.A. (1986). Social intelligence: Evidence for multidimensionality and construct independence. Journal of Edu-cational Psychology, 78(1), 52–58.
Mayer, R.C., Davis, J.H., & Schoorman, F.D. (1995). An Integrative Model of Organizational Trust. The Academy of Man-agement Review, 30(3), 709-734.
Mayer, J.D. & Salovey, P. (1997). What is emotional intelligence? In: Emotional development and emotional intelligence. Educational implications, Basic Books, New York.
Mayer, J.D. (2001). Emotion, intelligence, and emotional intelligence. Handbook of affect and social cognition. Mahwah, NJ: Lawrence Erlbaum Associates.
Mayer, J.D., DiPaolo, M., & Salovey, P. (1990). Perceiving affective content in ambiguous visual stimuli: a component of emotional intelligence. Journal of Personality Assessment, 54, 772-781.
Morgan, R.M. & Hunt, S.D. (1994). The Commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20-38.
Neely, A., Gregory, M., & Platts, K. (1995). Performance measurement system design: a literature review and research agenda. International Journal of Operations & Production Management, 15(4), 80-116.
Olsen, D. (1993). Work Satisfaction and Stress in the First and Third Year of Academic Appointment. The Journal of Higher Education, 64(4), 453-471.
Pahuja, A. & Sahi, A. (2012). Emotional intelligence (EI) among bank employees: An empirical study. Afro Asian Journal of Social Sciences, 3(3), 2-18.
Rahim, S.H. & Malik, M.I. (2010). Emotional intelligence and organisational performance: A case study of banking sector in Pakistan. International Journal of Business and Management, 5(10), 191-197.
Rehman, R.R., Khalid, A. & Khan, M. (2012). Impact of employee decision making on organisational performance: The moderating role of emotional intelligence. World Applied Sciences Journal, 17(10), 1308-1315.
Rice, C.L. (1999). A Qualitative Study of Emotional Intelligence and Team Performance. Master Thesis, Pepperdine Uni-versity Malibu, CA.
Slaski, M. & Cartwright, S. (2002). Health, performance and emotional intelligence: An exploratory study for retail man-agers. Stress and Health, 18, 63-68.
Solan, A.M. (2008). The relationships between emotional intelligence, visionary leadership and organizational citizenship behavior in continuing higher education. PhD Thesis, Regent University, Virginia Beach, VA.
Sy, T., Tram, S., & O’Hara, L.A. (2006). Relation of employee and manager emotional intelligence to job satisfaction and performance. Journal of Vocational Behaviour, 68, 461-473.
Venkatraman, N. & Ramanujam, V. (1986). Measurement of Business Performance in Strategy Research: A Comparison of Approaches. Academy of Management Review, 11(4), 801–814.
Williamson (1975). Markets and Hierarchies. New York: Free Press.
Wong, C & Law, K.S. (2002). The effect of leader and follower emotional intelligence on performance and attitude: An exploratory study. Leadership Quarterly, 23, 243-274.
Zhou, J. & Geogre, J.M. (2003). Awakening employee creativity: The role of leader emotional intelligence. Leadership Quarterly, 14, 545-568.
Ashforth, B.E. & Humphrey, R.H. (1995). Emotion in the Workplace: A Reappraisal. Human Relations, 48, 97-125.
Ashkanasy, N.M. & Daus, C.S. (2002). Emotion in the workplace: The new challenge for managers. Academy of Manage-ment Executive, 16(1), 76-86.
Bachman, J., Stein, S., Campbell, K. & Sitarenios, G. (2000). Emotional intelligence in the collection of debt. Internation-al Journal of Selection and Assessment, 8, 176-182.
Bakiev, E. (2013). The Influence of Interpersonal Trust and Organizational Commitment on Perceived Organizational Per-formance. Journal of Applied Economics and Business Research, 3(3), 166–180.
Becker, M.C. (2004). Organizational routines: a review of the literature. Industrial and Corporate Change, 13(4), 643–678.
Ciarrochi, J., Chan, A.Y.C. & Bajgar, J. (2001). Measuring Emotional Intelligence in Adolescents. Personality and Indi-vidual Differences, 31(7), 1105–1119.
Cooper, R. (1996). De-tracking reform in an urban California high school: Improving the schooling experience of African American students. Journal of Negro Education, 65(2), 190–208.
Cote, S. & Miners, C.T.H. (2006). Emotional Intelligence, Cognitive Intelligence, and Job Performance. Administrative Science Quarterly, 51(1), 1-12
Daus, C.S. & Ashkanasy, N.M. (2005). The case for the ability-based model of emotional intelligence in organizational behavior. Journal of Organizational Behavior, 26(4), 453-466.
Delaney, J.T. & Huselid, M.A. (1996). The impact of human resource management practices on perceptions of organiza-tional performance. Academy of Management Journal, 39(4), 949–969.
Dollinger, M.J. & Golden, P.A. (1992). Inter-organizational and Collective Strategies in Small Firms: Environmental Ef-fects and Performance. Journal of Management, 18(4), 695–715.
George, J.M. & Jones, G.R. (1996). The experience of work and turnover intentions: Interactive effects of value attain-ment, job satisfaction, and positive mood. Journal of Applied Psychology, 81(3), 318–325.
Goleman, D. (1998). Working with emotional intelligence. New York: Bantam Books.
Guinot, J., Chiva, R., Mallen, F. (2014). Organizational trust and performance: Is organizational learning capability a missing link. Journal of Management & Organization, 19(5), 559–582.
Guleryuz, G., Guney, S., Aydin, E.M. & Asan, O. (2008). The mediating effect of job satisfaction between emotional intel-ligence and organizational commitment of nurses: A questionnaire survey. International Journal of Nursing Studies, 45, 1625-1635.
Hair, J.F., Anderson, R.E., Tatham, R.L. & Black, W.C. (1998). Multivariate Data Analysis. 5th Edition, Upper Saddle River, NJ: Prentice Hall.
Hassan, J., Kazemiyeh, H. & Saeid, J. (2012) Effect of emotional intelligence on effectiveness of employee and managers in Iran. Global Journal of Strategies & Governance, 3, 52-63.
Huselid, M.A. (1995). The Impact of Human Resource Management Practices on Turnover, Productivity, and Corporate Financial Performance. Academy of Management Journal, 38(3), 635–672.
Ivancevich, J. & Mattson, M. (2005). The Measurement of Experienced Evidence. Journal of Occupational Behavior, 10(2), 99 – 113.
Jordan, P.J, Ashkanasy, N.M, Hartel, C. & Hooper, G. (2002). Workgroup emotional intelligence - Scale development and relationship to team process effectiveness and goal focus. Human Resource Management Review, 12(2), 195-214.
Judge, T.A., Bono, J.E., Ilies, R. & Gerhardt, M.W. (2002). Personality and leadership: A qualitative and quantitative re-view. Journal of Applied Psychology, 87, 765- 780.
Kafetsios, K., & Zampetakis, L.A. (2008). Emotional intelligence and job satisfaction: Testing the mediatory role of posi-tive and negative affective at work. Personality Individual Differences, 44(3), 712-722.
Kaplan, R.S., & Norton, D.P. (1993). Implementing the balanced scorecard at FMC Corporation: An interview with Larry D. Brady. Harvard Business Review, 71(5), 143-147.
Katsikeas, C.S., Dionysis, S, & Daniel C. (2009). Developing successful trust-Based international exchange relationships. Journal of International Business Studies, 40(1), 132-155.
Klein, R., & Rai, A. (2009). Interfirm strategic information flows in logistics supply chain relationships. MIS Quarterly, 33(4), 735-765.
Maisel, L.S. (2001). Performance measurement practices survey results. Ewing, NJ: American Institute of Certified Pub-lic Accountants.
Marlowe, H.A. (1986). Social intelligence: Evidence for multidimensionality and construct independence. Journal of Edu-cational Psychology, 78(1), 52–58.
Mayer, R.C., Davis, J.H., & Schoorman, F.D. (1995). An Integrative Model of Organizational Trust. The Academy of Man-agement Review, 30(3), 709-734.
Mayer, J.D. & Salovey, P. (1997). What is emotional intelligence? In: Emotional development and emotional intelligence. Educational implications, Basic Books, New York.
Mayer, J.D. (2001). Emotion, intelligence, and emotional intelligence. Handbook of affect and social cognition. Mahwah, NJ: Lawrence Erlbaum Associates.
Mayer, J.D., DiPaolo, M., & Salovey, P. (1990). Perceiving affective content in ambiguous visual stimuli: a component of emotional intelligence. Journal of Personality Assessment, 54, 772-781.
Morgan, R.M. & Hunt, S.D. (1994). The Commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20-38.
Neely, A., Gregory, M., & Platts, K. (1995). Performance measurement system design: a literature review and research agenda. International Journal of Operations & Production Management, 15(4), 80-116.
Olsen, D. (1993). Work Satisfaction and Stress in the First and Third Year of Academic Appointment. The Journal of Higher Education, 64(4), 453-471.
Pahuja, A. & Sahi, A. (2012). Emotional intelligence (EI) among bank employees: An empirical study. Afro Asian Journal of Social Sciences, 3(3), 2-18.
Rahim, S.H. & Malik, M.I. (2010). Emotional intelligence and organisational performance: A case study of banking sector in Pakistan. International Journal of Business and Management, 5(10), 191-197.
Rehman, R.R., Khalid, A. & Khan, M. (2012). Impact of employee decision making on organisational performance: The moderating role of emotional intelligence. World Applied Sciences Journal, 17(10), 1308-1315.
Rice, C.L. (1999). A Qualitative Study of Emotional Intelligence and Team Performance. Master Thesis, Pepperdine Uni-versity Malibu, CA.
Slaski, M. & Cartwright, S. (2002). Health, performance and emotional intelligence: An exploratory study for retail man-agers. Stress and Health, 18, 63-68.
Solan, A.M. (2008). The relationships between emotional intelligence, visionary leadership and organizational citizenship behavior in continuing higher education. PhD Thesis, Regent University, Virginia Beach, VA.
Sy, T., Tram, S., & O’Hara, L.A. (2006). Relation of employee and manager emotional intelligence to job satisfaction and performance. Journal of Vocational Behaviour, 68, 461-473.
Venkatraman, N. & Ramanujam, V. (1986). Measurement of Business Performance in Strategy Research: A Comparison of Approaches. Academy of Management Review, 11(4), 801–814.
Williamson (1975). Markets and Hierarchies. New York: Free Press.
Wong, C & Law, K.S. (2002). The effect of leader and follower emotional intelligence on performance and attitude: An exploratory study. Leadership Quarterly, 23, 243-274.
Zhou, J. & Geogre, J.M. (2003). Awakening employee creativity: The role of leader emotional intelligence. Leadership Quarterly, 14, 545-568.