How to cite this paper
Haque, M & Sultan, Z. (2019). A structural equation modeling approach to validate the dimensions of SERVPERF in insurance industry of Saudi Arabia.Management Science Letters , 9(4), 495-504.
Refrences
Abdullah, K., Jan, M. T., & Manaf, N. H. A. (2012). A structural equation modelling approach to val-idate the dimensions of servperf in airline industry of Malaysia. International Journal of Engineer-ing and Management Sciences, 3(2), 134-141.
Adil, M., Al Ghaswyneh, O.F.M., & Albkour, A.M. (2013). SERVQUAL and SERVPERF: A re-view of measures in services marketing research, Global Journal of Management and Business Re-search Marketing, 13(6), 65-76
Ali, A., Tausif, M.R. (2018). Service quality, customers’ satisfaction, and profitability: an empirical study of Saudi Arabian insurance sector. Investment Management and Financial Innovations, 15(2), 232-247.
Albilad Capital (2018), Sector reports Saudi insurance sector 2017. Available at http://www.albilad-capital.com/Research_EnglishReport/InsuranceSectorQ417EN.pdf
Alpen Capital (2017). GCC insurance industry. Available at https://s3-eu-west-1.amazonaws.com/content.argaam.com/32852b01-d8fd-49d0-b25f-bec5cfec0a86.pdf
Alhowaish, A.K. (2014). Does the service sector cause economic growth? Empirical evidence from Saudi Arabia, The Global Studies Journal, 7(1), 1-6.
Al Muala, A. (2011). Determinant factors of tourists satisfaction in Muslim's Countries: A Structural equation model (SEM). American Academic & Scholarly Research Journal, 1(1), 21-28.
Ansari, Z.A. (2011). Analysis of the impact of reforms on insurance industry of Saudi Arabia. Inter-disciplinary Journal of Research in Business. 1(8), 28-37.
Boulding, W., Kalra, A., Staeling, R., & Zeithaml, V. A. (1993). A dynamic process model of service quality: From expectation to behavioral intentions. Journal of Marketing Research, 30(1), 7–27.
Brown, T.J., Churchill Jr, G.A. & Peter, J.P. (1993). Research note: Improving the measurement of service quality. Journal of Retailing, 69(1), 127-139.
Buttle, F. (1996). SERVQUAL: Review, critique, research agenda. European Journal of Marketing, 30(1), 8-32.
Çabuk, S., Tanrikulu, C., & Gelibolu, L. (2014). Understanding organic food consumption: attitude as a mediator. International Journal of Consumer Studies, 38(4), 337-345.
Campdesuñer,P., Vidal, G. G., Rodríguez, A.S., & Vivar, R.M. (2017). Structural equation model: In-fluence on tourist satisfaction with destination attributes, Tourism and Hospitality Management, 23(2), 219-233.
Camgoz-Akdaga, H., Zaimb, S. (2012). Education: A comparative structural equation modeling study, Procedia - Social and Behavioral Sciences, 47, 874 – 880.
Carrillat, F. A., Jaramillo, F. M.I., & Jay P. (2007). The validity of the SERVQUAL and SERVPERF scales: A meta-analytic view of 17 years of research across five continents, International Journal of Service Industry Management, 18(5), 472-490.
Cronin, J., & Taylor, S. A. (1992a). Measuring service quality: A reexamination and extension. Jour-nal of Marketing, 56(3), 55-67.
Ghotababadi, A.R., Feiz,S., & Baharun, R. (2015). Service quality measurements: A review. Interna-tional Journal of Academic Research in Business and Social Sciences, 5(2), 267-286.
Gopalkrishna, B., Rodrigues, L., & Varambally, K. (2008). Service quality in general insurance sector: An empirical study. Indian Journal of Industrial Relations, 44(1), 49-61.
Ishfaq, M., Qadri, F. A., Abusaleem, K. S. M., & Al-Zyood, M. (2016). Measuring Quality of Service from Consumers' Perspectives: A Case of Healthcare Insurance in Saudi Arabia. Health Science Journal, 10(1), 1.
Jain, S., & Gupta, G. (2004). Measuring service quality: SERVQUAL vs. SERVPERF scales. Vikalpa. 29(2), 25-37.
Jayawardhena, C., Souchon, A. L., Farrell, A. M., & Glanville, K. (2007). Outcomes of service en-counter quality in a business-to-business context. Industrial Marketing Management, 36(5), 575-588.
Khafafa, A.J., & Shafii, Z. (2013). Measuring the perceived service quality and customer satisfaction in Islamic bank windows in Libya based on structural equation modelling (SEM), Afro Eurasian Studies, 2(1&2), 56-71.
Kumbhar, V.M. (2011). Structural equation modeling of Ebankqual scale: A study of e-banking in India, The Journal of Sri Krishna Research & Educational Consortium, 2(5), 18-32.
Lovelock, C.H., Wirtz, J. (2011). Services Marketing: People, Technology, Strategy , 7th ed., Prentice Hall, Upper Saddle River, NJ.
Martensen, A. (2007). Tweens' satisfaction and brand loyalty in the mobile phone market, Young Consumers, 8(2), 108-116.
Novikova, S. I., Richman, D. M., Supekar, K., Barnard-Brak, L., & Hall, D. (2013). NDAR: A model federal system for secondary analysis in developmental disabilities research. In International Re-view of Research in Developmental Disabilities(Vol. 45, pp. 123-153). Academic Press.
Pearson, D., Henryks, J., Trott, A., Jones, P., Parker, G., Dumaresq, D. & Dyball, D. (2011). Local food: Understanding consumer motivations in innovative retail formats. British Food Journal, 113(7), 886-899
Policani Freitas, A.L., & Gomes Costa, H. (2012). Development and testing of a multi-criteria ap-proach to the assessment of service quality: An empirical study in Brazil. International Journal of Management, 29(2), 633-651.
Parasuraman, A, Zeithaml, V. A., & Berry, L. L. (1985a). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49 (Fall), 41-50.
Parasuraman, A, Zeithaml, V. A., & Berry, L. L. (1988b). SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
Porritt, J. M., Sufi, F., Barlow, A., & Baker, S. R. (2014). The role of illness beliefs and coping in the adjustment to dentine hypersensitivity. Journal of Clinical Periodontology, 41(1), 60-69.
Renganathan, R., Balachandran, S., & Govindarajan, K. (2012). Customer perception towards bank-ing sector: Structural equation modeling approach. African Journal of Business Management, 6(46), 11426-11436.
Sahay, A., & Sharma, N. (2010). Brand relationships and switching behavior for highly used products in young consumers. Vikalpa, 35(1), 15 -30.
Siddiqui, M., & Sharma, T. (2010). Analyzing customer satisfaction with service quality in life insur-ance services. Journal of Targeting, Measurement and Analysis for Marketing, 18(3-4), 221–238.
Tausif, M.R. (2016) An empirical study on consumer's perception towards mobile brands in Saudi Arabia. International Journal of Economic Research, 13(7), 2569-2585.
Taylor, S. A., & Cronin Jr, J. J. (1994b). SERVPERF versus SERVQUAL: Reconciling performance-based and perceptions-minus-expectations. Journal of Marketing: A Quarterly Publication of the American Marketing Association, 58(1), 125-131.
Vibha, A., Nravichandran, & Jain, N.K. (2011). Dimensionality of service quality and its critical pre-dictors to customer satisfaction in Indian retail banking. Advances in Management, 4(10), 20-26.
Adil, M., Al Ghaswyneh, O.F.M., & Albkour, A.M. (2013). SERVQUAL and SERVPERF: A re-view of measures in services marketing research, Global Journal of Management and Business Re-search Marketing, 13(6), 65-76
Ali, A., Tausif, M.R. (2018). Service quality, customers’ satisfaction, and profitability: an empirical study of Saudi Arabian insurance sector. Investment Management and Financial Innovations, 15(2), 232-247.
Albilad Capital (2018), Sector reports Saudi insurance sector 2017. Available at http://www.albilad-capital.com/Research_EnglishReport/InsuranceSectorQ417EN.pdf
Alpen Capital (2017). GCC insurance industry. Available at https://s3-eu-west-1.amazonaws.com/content.argaam.com/32852b01-d8fd-49d0-b25f-bec5cfec0a86.pdf
Alhowaish, A.K. (2014). Does the service sector cause economic growth? Empirical evidence from Saudi Arabia, The Global Studies Journal, 7(1), 1-6.
Al Muala, A. (2011). Determinant factors of tourists satisfaction in Muslim's Countries: A Structural equation model (SEM). American Academic & Scholarly Research Journal, 1(1), 21-28.
Ansari, Z.A. (2011). Analysis of the impact of reforms on insurance industry of Saudi Arabia. Inter-disciplinary Journal of Research in Business. 1(8), 28-37.
Boulding, W., Kalra, A., Staeling, R., & Zeithaml, V. A. (1993). A dynamic process model of service quality: From expectation to behavioral intentions. Journal of Marketing Research, 30(1), 7–27.
Brown, T.J., Churchill Jr, G.A. & Peter, J.P. (1993). Research note: Improving the measurement of service quality. Journal of Retailing, 69(1), 127-139.
Buttle, F. (1996). SERVQUAL: Review, critique, research agenda. European Journal of Marketing, 30(1), 8-32.
Çabuk, S., Tanrikulu, C., & Gelibolu, L. (2014). Understanding organic food consumption: attitude as a mediator. International Journal of Consumer Studies, 38(4), 337-345.
Campdesuñer,P., Vidal, G. G., Rodríguez, A.S., & Vivar, R.M. (2017). Structural equation model: In-fluence on tourist satisfaction with destination attributes, Tourism and Hospitality Management, 23(2), 219-233.
Camgoz-Akdaga, H., Zaimb, S. (2012). Education: A comparative structural equation modeling study, Procedia - Social and Behavioral Sciences, 47, 874 – 880.
Carrillat, F. A., Jaramillo, F. M.I., & Jay P. (2007). The validity of the SERVQUAL and SERVPERF scales: A meta-analytic view of 17 years of research across five continents, International Journal of Service Industry Management, 18(5), 472-490.
Cronin, J., & Taylor, S. A. (1992a). Measuring service quality: A reexamination and extension. Jour-nal of Marketing, 56(3), 55-67.
Ghotababadi, A.R., Feiz,S., & Baharun, R. (2015). Service quality measurements: A review. Interna-tional Journal of Academic Research in Business and Social Sciences, 5(2), 267-286.
Gopalkrishna, B., Rodrigues, L., & Varambally, K. (2008). Service quality in general insurance sector: An empirical study. Indian Journal of Industrial Relations, 44(1), 49-61.
Ishfaq, M., Qadri, F. A., Abusaleem, K. S. M., & Al-Zyood, M. (2016). Measuring Quality of Service from Consumers' Perspectives: A Case of Healthcare Insurance in Saudi Arabia. Health Science Journal, 10(1), 1.
Jain, S., & Gupta, G. (2004). Measuring service quality: SERVQUAL vs. SERVPERF scales. Vikalpa. 29(2), 25-37.
Jayawardhena, C., Souchon, A. L., Farrell, A. M., & Glanville, K. (2007). Outcomes of service en-counter quality in a business-to-business context. Industrial Marketing Management, 36(5), 575-588.
Khafafa, A.J., & Shafii, Z. (2013). Measuring the perceived service quality and customer satisfaction in Islamic bank windows in Libya based on structural equation modelling (SEM), Afro Eurasian Studies, 2(1&2), 56-71.
Kumbhar, V.M. (2011). Structural equation modeling of Ebankqual scale: A study of e-banking in India, The Journal of Sri Krishna Research & Educational Consortium, 2(5), 18-32.
Lovelock, C.H., Wirtz, J. (2011). Services Marketing: People, Technology, Strategy , 7th ed., Prentice Hall, Upper Saddle River, NJ.
Martensen, A. (2007). Tweens' satisfaction and brand loyalty in the mobile phone market, Young Consumers, 8(2), 108-116.
Novikova, S. I., Richman, D. M., Supekar, K., Barnard-Brak, L., & Hall, D. (2013). NDAR: A model federal system for secondary analysis in developmental disabilities research. In International Re-view of Research in Developmental Disabilities(Vol. 45, pp. 123-153). Academic Press.
Pearson, D., Henryks, J., Trott, A., Jones, P., Parker, G., Dumaresq, D. & Dyball, D. (2011). Local food: Understanding consumer motivations in innovative retail formats. British Food Journal, 113(7), 886-899
Policani Freitas, A.L., & Gomes Costa, H. (2012). Development and testing of a multi-criteria ap-proach to the assessment of service quality: An empirical study in Brazil. International Journal of Management, 29(2), 633-651.
Parasuraman, A, Zeithaml, V. A., & Berry, L. L. (1985a). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49 (Fall), 41-50.
Parasuraman, A, Zeithaml, V. A., & Berry, L. L. (1988b). SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
Porritt, J. M., Sufi, F., Barlow, A., & Baker, S. R. (2014). The role of illness beliefs and coping in the adjustment to dentine hypersensitivity. Journal of Clinical Periodontology, 41(1), 60-69.
Renganathan, R., Balachandran, S., & Govindarajan, K. (2012). Customer perception towards bank-ing sector: Structural equation modeling approach. African Journal of Business Management, 6(46), 11426-11436.
Sahay, A., & Sharma, N. (2010). Brand relationships and switching behavior for highly used products in young consumers. Vikalpa, 35(1), 15 -30.
Siddiqui, M., & Sharma, T. (2010). Analyzing customer satisfaction with service quality in life insur-ance services. Journal of Targeting, Measurement and Analysis for Marketing, 18(3-4), 221–238.
Tausif, M.R. (2016) An empirical study on consumer's perception towards mobile brands in Saudi Arabia. International Journal of Economic Research, 13(7), 2569-2585.
Taylor, S. A., & Cronin Jr, J. J. (1994b). SERVPERF versus SERVQUAL: Reconciling performance-based and perceptions-minus-expectations. Journal of Marketing: A Quarterly Publication of the American Marketing Association, 58(1), 125-131.
Vibha, A., Nravichandran, & Jain, N.K. (2011). Dimensionality of service quality and its critical pre-dictors to customer satisfaction in Indian retail banking. Advances in Management, 4(10), 20-26.