Saudi Arabia is attempting to structurally transform itself to move away from its dependence on oil. Towards this, its education sector plays an important role. It provides the economy with the needed graduates. It is highly desirable that the education sector of the country attains and maintains quality standards. This study identifies the three dimensions of teaching staff, administrative staff and systems towards the Total Quality Management in a University setting. The study finds a significant difference between the sample respondents over the satisfaction with the faculty, staff, and systems. Further, the study uses the method of logistic regression to analyze the responses of University students’ perspectives of quality. The results indicate that the odds of being satisfied with the University are the highest if the students are satisfied with the systems. It followed by faculty and then the non-teaching staff. Improving the quality of faculty, staff, and systems in education services is needed to achieve the structural transformation desired by the country.

The Saudi Arabian insurance sector has two distinctive features. First, major revenue for this sector comes from the mandatory medical and motor insurance. Second, this sector is dominated by a few companies which generally provide the same products in the sector. Therefore, a company may focus on providing better service quality in order to attain future growth and stability. High-quality service is essential to gain a competitive advantage in the insurance sector. In this context, the present study identifies a gap in assessing the quality of service in the insurance sector of Saudi Arabia, using the SERVPERF scale in particular. Structural Equation Modeling is used to assess the quality of service. The results indicate that SERVPERF is not adequate to measure service quality in the context of Saudi Arabia. In the process, this study opens a debate on, whether a universally acknowledged SERVPERF scale is suitable to apply in an environment where service is of mandatory nature.

The six GCC states share similar economic, geographic and socio-cultural characteristics and also face with similar challenges in terms of energy perspective. This study plans to focus on the eco-nomic and energy efficiency of the six GCC states. In the process, the study ranks the GCC states in terms of their efficiency scores. These efficiencies are computed through Data Envelopment Analysis. The economic efficiency is calculated for all six GCC states. Capital and labor are the inputs and GDP is the output. In this survey, Saudi Arabia maintains the highest efficiency score of 0.94, closely followed by Qatar (0.92), Kuwait (0.89), Bahrain (0.83), Oman (0.81) and UAE (0.67). There is a huge gap between the economic efficiency scores of Saudi Arabia and UAE. The environmental efficiency scores are calculated using CO2 emissions as output and electric power consumption and energy as input. Again, the highest efficiency score is for Saudi Arabia (0.91) followed by Oman (0.87), Kuwait and Bahrain have a tie for the 3rd position with a score of 0.74. Finally, the laggards are UAE (0.65) and Qatar (0.62). Again, there is a huge gap between the best and the worst performers. The case of two countries is worth mentioning. Qatar is ranked second in terms of economic efficiency while it was ranked sixth in terms of economic efficiency. Oman was ranked fifth in terms of economic efficiency while it was ranked second in terms of environmental efficiency. Finally, an average of economic and environmental efficiency are taken to compute the composite index. Saudi Arabia has the first place followed by Oman, Kuwait, Bahrain, Qatar and UAE.