How to cite this paper
Arazpoor, S & Meymand, M. (2016). Identifying the effective factors on customer knowledge management development: Evidence from customs industry.Management Science Letters , 6(1), 25-30.
Refrences
Abedi, E., Divan dari, A., Mahmoudian, M., & Shami Zanjani, M. (2013), Formulation of the customer knowledge management in private commercial banks of Iran. Business Administration, 6(1), 41-66.
Attafar, A., Sadidi, M., Attafar, H., & Shahin, A. (2013). The role of customer knowledge management (CKM) in improving organization-customer relationship. Middle-East Journal of Scientific Research, 13(6), 829-835.
Davenport, T. H., Harris, J. G., & Kohli, A. K. (2001). How do they know their customers so well?. MIT Sloan Management Review, 42(2), 63.
Gibbert, M., Leibold, M., & Probst, G. (2002). Five styles of customer knowledge management, and how smart companies use them to create value.European Management Journal, 20(5), 459-469.
Haji Karimi, A., & Mansourian, T. (2012). Examine and clarify the role of customer knowledge management in improving organizational performance. Journal of Business Management excavations, 4(8).
Hosseinzadeh, A., Sh & apos; bani, A., & Siadat, S. A. (2012). The application of knowledge management among hospital staff and academic libraries Covered Tabriz University of Medical Sciences Based on Hissig. Health Information Management Journal, 24.
Larson, S., & Susanna, H. (2004). Managing customer loyalty in the automobile industry. Department of business administration and social sciences.
Mousakhani, M., Haghighi, M., & Torkzadeh, S. (2012), Offering a model to gain customer loyalty by using customer knowledge management in the banking industry Country (Private banks). Business Management Journal, 4(2).
Turban, E., Leidner, D., McLean, E., & Wetherbe, J. (2008). Information Technology for management. John Wiley & Sons.
Pastor, I. (2011). Organizational culture factors that can influence knowledge transfer. EIRP Proceedings, 6.
Salavati, A., Kafcheh, P., & Salehpour, K. (2011). Effects of Knowledge Management on Customer Relationship Management in Refah Bank checking, (Case Study: Kurdistan Province). Beyond Management, 4(16).
Tarzi, N., & Bolourian Tehrani, M. (2011). Key Success Factors on Customer Relationship Management in Insurance Companies (Case Study:Saman insurance). Marketing Management Journal, 7.
Toffler, A. (1990). Power shift: Knowledge, wealth, and violence at the edge of the twenty-first century. New York & London: Bantam Books.
Toriani, S., & Angeloni, M. T. (2011). CRM as a support for knowledge management and customer. JISTEM-Journal of Information Systems and Technology Management, 8(1), 87-108.
Attafar, A., Sadidi, M., Attafar, H., & Shahin, A. (2013). The role of customer knowledge management (CKM) in improving organization-customer relationship. Middle-East Journal of Scientific Research, 13(6), 829-835.
Davenport, T. H., Harris, J. G., & Kohli, A. K. (2001). How do they know their customers so well?. MIT Sloan Management Review, 42(2), 63.
Gibbert, M., Leibold, M., & Probst, G. (2002). Five styles of customer knowledge management, and how smart companies use them to create value.European Management Journal, 20(5), 459-469.
Haji Karimi, A., & Mansourian, T. (2012). Examine and clarify the role of customer knowledge management in improving organizational performance. Journal of Business Management excavations, 4(8).
Hosseinzadeh, A., Sh & apos; bani, A., & Siadat, S. A. (2012). The application of knowledge management among hospital staff and academic libraries Covered Tabriz University of Medical Sciences Based on Hissig. Health Information Management Journal, 24.
Larson, S., & Susanna, H. (2004). Managing customer loyalty in the automobile industry. Department of business administration and social sciences.
Mousakhani, M., Haghighi, M., & Torkzadeh, S. (2012), Offering a model to gain customer loyalty by using customer knowledge management in the banking industry Country (Private banks). Business Management Journal, 4(2).
Turban, E., Leidner, D., McLean, E., & Wetherbe, J. (2008). Information Technology for management. John Wiley & Sons.
Pastor, I. (2011). Organizational culture factors that can influence knowledge transfer. EIRP Proceedings, 6.
Salavati, A., Kafcheh, P., & Salehpour, K. (2011). Effects of Knowledge Management on Customer Relationship Management in Refah Bank checking, (Case Study: Kurdistan Province). Beyond Management, 4(16).
Tarzi, N., & Bolourian Tehrani, M. (2011). Key Success Factors on Customer Relationship Management in Insurance Companies (Case Study:Saman insurance). Marketing Management Journal, 7.
Toffler, A. (1990). Power shift: Knowledge, wealth, and violence at the edge of the twenty-first century. New York & London: Bantam Books.
Toriani, S., & Angeloni, M. T. (2011). CRM as a support for knowledge management and customer. JISTEM-Journal of Information Systems and Technology Management, 8(1), 87-108.